"All content listed here is subject to change." - Posted after a major snafu that cost people money that Cryptic happily collected. Ever a semi-respectable company would at least offer a refund for the change.
All this note says to me is: "We are not going to proof read, we are not going to be bound by our words or actions. This deal may or may not change, before or after you have participated, during or after the promotion is active."
Something tells me if I start running around claiming I'm selling Toyota's for 5 grand, and then started handing out Toy Yoda dolls and cashing the checks - I might get in trouble.
And again, as I stated previously, this will cost you NOTHING to correct. Most companies would LOVE to be able to correct a major mistake for free. Yet you need to "discuss it". Nothing in this promotion was overly powerful, game breaking stuff. Most of the people probably didn't even really want it - till you refused to give it to them. Now its more the principle than the product.
Don't understand me wrong, I also would like to get one for each character redeemable as often as I like (as long as I don't have one in my inventory).
But why is everyone trying to nail them on a wording, that is inaccurate?
"Account-Wide unlock" could also be interpreted as "One of each in total for the whole account but redeemable by a character of your choice".
Or is there actually a detailed information as to what the term means and includes, or some evidence, that our interpretation is the only valid one?
Don't understand me wrong, I also would like to get one for each character redeemable as often as I like (as long as I don't have one in my inventory).
But why is everyone trying to nail them on a wording, that is inaccurate?
"Account-Wide unlock" could also be interpreted as "One of each in total for the whole account but redeemable by a character of your choice".
Or is there actually a detailed information as to what the term means and includes, or some evidence, that our interpretation is the only valid one?
Because in the whole time since the beta opened that I've been playing, every time they have used this wording in the past, it has explicitly meant one for every character, and when companions were single-redemption BoE, they would also explicitly say that. It was even admitted the only reason this happened was because they copy-pasted from an old promotion where the companions WERE account-wide, and didn't proofread it well enough.
Most importantly, if we let them get away with redefining what 'account-wide unlock' means, who knows what they'll start redefining next. That's why we're after them on this wording. They used a specific phrase that DID have a specific meaning, and they should honor it.
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drkbodhiMember, NW M9 PlaytestPosts: 2,378Arc User
I want a Drow Merc...
Atwil "At" - Tiefling TR / Saardush - Black Dragonborn GWF / White - Tiefling OP
Don't understand me wrong, I also would like to get one for each character redeemable as often as I like (as long as I don't have one in my inventory).
But why is everyone trying to nail them on a wording, that is inaccurate?
"Account-Wide unlock" could also be interpreted as "One of each in total for the whole account but redeemable by a character of your choice".
Or is there actually a detailed information as to what the term means and includes, or some evidence, that our interpretation is the only valid one?
That is a fairly large stretch, and would be in direct conflict with what they have meant with that in the past.
then in a patch or two. NERF. That "death slaad" becomes a "mildly uncomfortable Itch Slaad."
Honestly, I don't even care. We all know the slaad nerf is coming, the active bonus is ridiculous right now. All of the past account-wide promo companions have been fairly useless. I just want them account-wide.
The longer this takes, and the longer we all complain about it, the more i expect the following to happen.
they come back and say. ok, we will make it an account wide unlock. anyone that sold one, great, you made some AD.
As I stated before, there should be no "have your cake, and eat it too".
IMO, the best option is to make a copy of the item so that there's one account wide and one BoE. Both of which (once learned) point to the same companion in the database. (I don't know how the program is actually set up as far as the database to know if this is feasible or not, but the equivalent should be somehow doable.)
Then check to see if all of them are on the single account that qualified (whether still on the vendor, or learned by characters).
-If the answer is yes, then the vendor converts to the account wide item, plus we get 1000 zen for them taking so long to discuss/resolve.
-If no, then they remain the BoE item, and those users can keep or sell any they have remaining.
then in a patch or two. NERF. That "death slaad" becomes a "mildly uncomfortable Itch Slaad."
and when we all complain they can say, well, we honored the agreement. and the ToS says we can change any feature when we want. so its all good.
The nerf (which will happen) is irrelevant to whether or not they've honored the advertisement.
Honestly, I just wanted the pets for my TR for flavor. But I didn't want them so badly that I'd have purchased if they weren't account-wide.
Whenever I make a purchase, I balance value of what I'm getting vs the cost. For example, IMO, the hero of the north pack will never be worth the pricetag until they offer it at a 50% discount (or more). OTOH, I've purchased the rest of the packs, because the $ cost roughly matched the game value.
Don't understand me wrong, I also would like to get one for each character redeemable as often as I like (as long as I don't have one in my inventory).
But why is everyone trying to nail them on a wording, that is inaccurate?
"Account-Wide unlock" could also be interpreted as "One of each in total for the whole account but redeemable by a character of your choice".
Or is there actually a detailed information as to what the term means and includes, or some evidence, that our interpretation is the only valid one?
Not sure if inexperienced or trollbaiting...
Mounts, bags, companions from packs have the tag "Account wide unlock" and allow each char to pick up one and it's BoP. You can even ditch the item and pick up a fresh one later, just you can only have one in your inventory. In the case of companions from code promos, you can even have more than one, sitting in the "idle" tab".
Multiple examples within this game work the way we interpret it, so, certainly, your interpretation is a definitely invalid one.
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bioshrikeMember, NW M9 PlaytestPosts: 4,729Arc User
Don't understand me wrong, I also would like to get one for each character redeemable as often as I like (as long as I don't have one in my inventory).
But why is everyone trying to nail them on a wording, that is inaccurate?
"Account-Wide unlock" could also be interpreted as "One of each in total for the whole account but redeemable by a character of your choice".
Or is there actually a detailed information as to what the term means and includes, or some evidence, that our interpretation is the only valid one?
"Account-wide" has always meant "claimable on each and every character on your account", while "Single claim" or "Claimable only once" has been used to refer to items which are only available one time, on one character.
<::::::::::::::)xxxo <::::::::::::::)xxxo <::::::::::::)xxxxxxxx(:::::::::::> oxxx(::::::::::::::> oxxx(::::::::::::::> "Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark Official NW_Legit_Community Forums
Don't understand me wrong, I also would like to get one for each character redeemable as often as I like (as long as I don't have one in my inventory).
But why is everyone trying to nail them on a wording, that is inaccurate?
"Account-Wide unlock" could also be interpreted as "One of each in total for the whole account but redeemable by a character of your choice".
Or is there actually a detailed information as to what the term means and includes, or some evidence, that our interpretation is the only valid one?
Because in the whole time since the beta opened that I've been playing, every time they have used this wording in the past, it has explicitly meant one for every character, and when companions were single-redemption BoE, they would also explicitly say that. It was even admitted the only reason this happened was because they copy-pasted from an old promotion where the companions WERE account-wide, and didn't proofread it well enough.
Most importantly, if we let them get away with redefining what 'account-wide unlock' means, who knows what they'll start redefining next. That's why we're after them on this wording. They used a specific phrase that DID have a specific meaning, and they should honor it.
So it's customary law, meaning "interpretation depends on the one that got applied most often"? Sounds valid. Your last argument is a very good one and I agree.
I was just a little bit confused because of so many arguments and comparisons, that refer to clear definitions instead of this.
Neither trollbait nor inexperienced. Was just not sure, what everyone is trying to do here because of partly inappropriate arguments. So I just wanted some confirmation. Luckily I got it.
...'fraid "middle of the week" can mean anything between Tue 09:00 (which it didn't ehre, obvoiusly) to Thu, 17:00. PDT, ofc.
At least that would be common sense. One could cynically argue that "middle of the week" is all that comes after the week's beginning and before the week('s)end. So Friday before driving home would fit into that description, too...
(Well, mildly saracstic, but not meant to provoke or incite - just a pun.)
...keeping my eyes peeled and upholding the truce, but expecting... ...something. Actually news when the acc-wide unlock will take effect, if Cryptic wants me to enter my billing information into their data mask ever again. Before the UTC weekend - the news, at least...
Also, these comments of mine should in no way be interpreted as criticism against yetweallfalldown's efforts - many thanks there. Neither as a threat - not spending money here in the future is just the logical consequence of deals going sour. A decapitated child shies away from guilloutines, huh?
It just shouldn't be a topic at all...
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bioshrikeMember, NW M9 PlaytestPosts: 4,729Arc User
I do not envy yetweallfalldown's position on this matter. Let us please not kill the messenger, here - he (or she) is probably just as eager to get some official response from his/her higher-ups, so they can finally put this issue to bed...
<::::::::::::::)xxxo <::::::::::::::)xxxo <::::::::::::)xxxxxxxx(:::::::::::> oxxx(::::::::::::::> oxxx(::::::::::::::> "Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark Official NW_Legit_Community Forums
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drkbodhiMember, NW M9 PlaytestPosts: 2,378Arc User
He alone did not make the decision... it will ultimately be a corporate decision.
Atwil "At" - Tiefling TR / Saardush - Black Dragonborn GWF / White - Tiefling OP
I do not envy yetweallfalldown's position on this matter. Let us please not kill the messenger, here - he (or she) is probably just as eager to get some official response from his/her higher-ups, so they can finally put this issue to bed...
It's only natural that people vent anger to the closest source available. And somewhat justified, because he/she gets paid for it.
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bioshrikeMember, NW M9 PlaytestPosts: 4,729Arc User
I do not envy yetweallfalldown's position on this matter. Let us please not kill the messenger, here - he (or she) is probably just as eager to get some official response from his/her higher-ups, so they can finally put this issue to bed...
It's only natural that people vent anger to the closest source available. And somewhat justified, because he/she gets paid for it.
I can accept the first part of your statement without issue. The second part, however, is patently false. A community liason is NOT there to get abused by the public - sure, their job is to interact with us, but only as long as the discourse is constructive.
<::::::::::::::)xxxo <::::::::::::::)xxxo <::::::::::::)xxxxxxxx(:::::::::::> oxxx(::::::::::::::> oxxx(::::::::::::::> "Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark Official NW_Legit_Community Forums
I do not envy yetweallfalldown's position on this matter. Let us please not kill the messenger, here - he (or she) is probably just as eager to get some official response from his/her higher-ups, so they can finally put this issue to bed...
It's only natural that people vent anger to the closest source available. And somewhat justified, because he/she gets paid for it.
People shoot the messenger and wonder, why there is no communication? o.O
I don't understand why this is something that needs to be discussed to this degree. It costs NOTHING to fix this, but this will be an incident that we will warn new players about every time any other promotion is ever run. Do you want to be the company that you can't trust, or the company that keeps their word, albeit after weeks of 'discussion' first?
I just recieved a response from the GM 5 minutes ago telling me it was only good for once per account. About 5 Minutes ago. Waiting for a response asking why when it was stated account wide. But judging from this forum it looks like I'll be lucky if I hear from them again.
I definitely feel everyone's frustration with this issue. After caring for as long as the issue has existed, it's easy to give up. It takes a lot of energy to press for your contracted end of a bargain. And I know that both sides probably feel short changed. If PWE really intended only to give us 1 pet of each type, then I'm sure that giving out account wide pets would rub them the wrong way (a potential lack of revenue for people not needing to join in future promotions). We, the player base, feel cheated cause most of know how the English language works and what was said was not delivered.
But let's look at this another way: Some of the people who play the game bought enough for 1 "unlock", some for 2, others for 3. The cheapest unlock would set a player back roughly $50 while others could be spending more money for items they find worthwhile. This was easily a $200 event for some players who wanted to fully participate. Keeping in mind that only a fraction of the people are vocal enough to leave a comment or even visit the forums, there's probably hoards of people upset by this deal that PWE profited thousands of dollars from. Profit that came from a clearly written promise that went unfulfilled. And why would anyone trust to pay into this? Because just like the reason for the "mix-up" it was similar to other deals that had account unlocks, except that this bonus companion event was even more restrictive (buying certain items and not just charging amounts of zen). Let's face it, we're gamers, we know that the harder something is to accomplish, the better the reward. So it made sense, not just at face value from what was written, but mentally, the spirit of the deal was sound.
But now we have this... Weeks later, we're getting scraps when we should have a seat at the table. The longer this goes, the more people will lose interest, cause it's hard to care for this long. But let's not incentivize PWE to make deals like this that are now "subject to change." If they can put this behind them without satisfying the written deal that they made to us, then they profit from our apathy.
I continue to hope that this gets resolved appropriately for not only myself, but for all of us as a whole. As a whole we can represent the people who literally fund the game. Other threads won't have nearly as many funders or nearly as focused an issue as spending money.
This logging of complaints on the forums is just the first step to fixing our grievance. If settled/fulfilled, then we can all go our own ways, if not, there are ways in real life where people can arbitrate their issues with bugs, exploits, and breaking of rules.
I am not sure what anyone can do at this point except just don't spend anymore money on the game. So far, there seems to be no answer other than what has been given. If they don't make the item(s) account wide as stated then I would say they were just not a company to support in any way. They basically took everyone's money and then didn't deliver on what they took the money for. At least at this point. If they come through and make this right, then that goes in their favor. But still, any other promotion from this point on isn't going to be well received by those that have been burnt in this one. Not a real good way to run a business in my opinion.
If there is no further response, I'll be disappointed even more so now. We were promised something (companions), then promised another thing (a response)....not sure how much more I can take in the broken promises department.
Even a "Sorry, to bad" response would be a LITTLE comfort. Not much, but it would be something.
That said, if you can flat out LIE on an official post - you can't convince me that something like this was a proof reading error...the text was on the exact same line as the text they changed when copy pasting - and then just say "Oops, my bad".....that DESTROYS any credibility. Now with future events/promotions, everyone will be wondering if they will hold up their end.
I expect a drastic reduction in participants now, especially if you are forced to buy zen. Any promotion that does not provide an instant return will be subject to wonder.
Personally, I will expect NOTHING to be honored...therefore I will only be surprised if it is.
you can't convince me that something like this was a proof reading error...the text was on the exact same line as the text they changed when copy pasting
You know, this has been bugging me since I tracked down the promotion they supposedly copy/pasted from.
The promotions were very different. Literally they only thing that remained intact from the copy-paste is "Account-wide unlock". They had to rewrite basically everything else. The coding to put an image in a post is very simple - they had to change the URLs for the images, and the names of the companions, and color-code their qualities (since the originals were green quality but weren't color-coded). Practically the whole post had to be rewritten with minimal coding remaining the same. Then what was the point of copy-pasting?
you can't convince me that something like this was a proof reading error...the text was on the exact same line as the text they changed when copy pasting
You know, this has been bugging me since I tracked down the promotion they supposedly copy/pasted from.
The facts are as follows:
Cryptic/PWE advertised a promotion that clearly stated "Account-wide unlock".
"Account-wide unlock" has a definite, unambiguous, meaning for Neverwinter.
People bought into the promotion based on the advertisement.
Cryptic/PWE acknowledged that they made a mistake on the promotion, after the promotion had ended.
It really doesn't matter how the mistake was made, nor how logical it was for the mistake to have been made. All that matters is that the company advertised something to entice sales.
They either need to make good on the advertisement, or they need to refund everyone who desires it if they are not going to fulfill what was advertised. A refund means not only the Zen used, but also the dollars spent to acquire the Zen if the purchase would not have been made otherwise (which was certainly true in my case).
There should be no debate, nor long discussion, on how this should be handled.
The facts are as follows:
Cryptic/PWE advertised a promotion that clearly stated "Account-wide unlock".
"Account-wide unlock" has a definite, unambiguous, meaning for Neverwinter.
People bought into the promotion based on the advertisement.
Cryptic/PWE acknowledged that they made a mistake on the promotion, after the promotion had ended.
It really doesn't matter how the mistake was made, nor how logical it was for the mistake to have been made. All that matters is that the company advertised something to entice sales.
They either need to make good on the advertisement, or they need to refund everyone who desires it if they are not going to fulfill what was advertised. A refund means not only the Zen used, but also the dollars spent to acquire the Zen if the purchase would not have been made otherwise (which was certainly true in my case).
There should be no debate, nor long discussion, on how this should be handled.
The latter WILL NOT BE HAPPENING... I can say that we can all agree on that fact. The rest has been beaten into a pulp by a great number of people. t this point in time... we all wait. Even people that did not participate in said promotion... because the outcome will dictate the future.
Atwil "At" - Tiefling TR / Saardush - Black Dragonborn GWF / White - Tiefling OP
This is just Crypstic being Cryptic. I remember this same loop reasoning for the Lords Armored Polar Bear zen promotion. Transferred a lot of $$$ for that bonus. Never again.
PS - If Cryptic does not fulfill their end of the agreement, then call your credit card company to dispute the charge. Simple.
Comments
All this note says to me is: "We are not going to proof read, we are not going to be bound by our words or actions. This deal may or may not change, before or after you have participated, during or after the promotion is active."
Something tells me if I start running around claiming I'm selling Toyota's for 5 grand, and then started handing out Toy Yoda dolls and cashing the checks - I might get in trouble.
And again, as I stated previously, this will cost you NOTHING to correct. Most companies would LOVE to be able to correct a major mistake for free. Yet you need to "discuss it". Nothing in this promotion was overly powerful, game breaking stuff. Most of the people probably didn't even really want it - till you refused to give it to them. Now its more the principle than the product.
But why is everyone trying to nail them on a wording, that is inaccurate?
"Account-Wide unlock" could also be interpreted as "One of each in total for the whole account but redeemable by a character of your choice".
Or is there actually a detailed information as to what the term means and includes, or some evidence, that our interpretation is the only valid one?
Because in the whole time since the beta opened that I've been playing, every time they have used this wording in the past, it has explicitly meant one for every character, and when companions were single-redemption BoE, they would also explicitly say that. It was even admitted the only reason this happened was because they copy-pasted from an old promotion where the companions WERE account-wide, and didn't proofread it well enough.
In fact, here is the promotion I suspect they copy-pasted from.
http://www.arcgames.com/en/games/neverwinter/news/detail/3039353-get-bonus-rewards-in-neverwinter!
Most importantly, if we let them get away with redefining what 'account-wide unlock' means, who knows what they'll start redefining next. That's why we're after them on this wording. They used a specific phrase that DID have a specific meaning, and they should honor it.
That is a fairly large stretch, and would be in direct conflict with what they have meant with that in the past.
Honestly, I don't even care. We all know the slaad nerf is coming, the active bonus is ridiculous right now. All of the past account-wide promo companions have been fairly useless. I just want them account-wide.
IMO, the best option is to make a copy of the item so that there's one account wide and one BoE. Both of which (once learned) point to the same companion in the database. (I don't know how the program is actually set up as far as the database to know if this is feasible or not, but the equivalent should be somehow doable.)
Then check to see if all of them are on the single account that qualified (whether still on the vendor, or learned by characters).
-If the answer is yes, then the vendor converts to the account wide item, plus we get 1000 zen for them taking so long to discuss/resolve.
-If no, then they remain the BoE item, and those users can keep or sell any they have remaining.
The nerf (which will happen) is irrelevant to whether or not they've honored the advertisement.
Honestly, I just wanted the pets for my TR for flavor. But I didn't want them so badly that I'd have purchased if they weren't account-wide.
Whenever I make a purchase, I balance value of what I'm getting vs the cost. For example, IMO, the hero of the north pack will never be worth the pricetag until they offer it at a 50% discount (or more). OTOH, I've purchased the rest of the packs, because the $ cost roughly matched the game value.
In the game, I'm @Knickknacks.
Not sure if inexperienced or trollbaiting...
Mounts, bags, companions from packs have the tag "Account wide unlock" and allow each char to pick up one and it's BoP. You can even ditch the item and pick up a fresh one later, just you can only have one in your inventory. In the case of companions from code promos, you can even have more than one, sitting in the "idle" tab".
Multiple examples within this game work the way we interpret it, so, certainly, your interpretation is a definitely invalid one.
"Account-wide" has always meant "claimable on each and every character on your account", while "Single claim" or "Claimable only once" has been used to refer to items which are only available one time, on one character.
"Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark
Official NW_Legit_Community Forums
So it's customary law, meaning "interpretation depends on the one that got applied most often"? Sounds valid. Your last argument is a very good one and I agree.
I was just a little bit confused because of so many arguments and comparisons, that refer to clear definitions instead of this.
Then let's hope the best.
@suicidalgodot
Neither trollbait nor inexperienced. Was just not sure, what everyone is trying to do here because of partly inappropriate arguments. So I just wanted some confirmation. Luckily I got it.
At least that would be common sense. One could cynically argue that "middle of the week" is all that comes after the week's beginning and before the week('s)end. So Friday before driving home would fit into that description, too...
(Well, mildly saracstic, but not meant to provoke or incite - just a pun.)
...keeping my eyes peeled and upholding the truce, but expecting... ...something. Actually news when the acc-wide unlock will take effect, if Cryptic wants me to enter my billing information into their data mask ever again. Before the UTC weekend - the news, at least...
Also, these comments of mine should in no way be interpreted as criticism against yetweallfalldown's efforts - many thanks there. Neither as a threat - not spending money here in the future is just the logical consequence of deals going sour. A decapitated child shies away from guilloutines, huh?
It just shouldn't be a topic at all...
"Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark
Official NW_Legit_Community Forums
It's only natural that people vent anger to the closest source available. And somewhat justified, because he/she gets paid for it.
I can accept the first part of your statement without issue. The second part, however, is patently false. A community liason is NOT there to get abused by the public - sure, their job is to interact with us, but only as long as the discourse is constructive.
"Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark
Official NW_Legit_Community Forums
People shoot the messenger and wonder, why there is no communication? o.O
In the game, I'm @Knickknacks.
I don't understand why this is something that needs to be discussed to this degree. It costs NOTHING to fix this, but this will be an incident that we will warn new players about every time any other promotion is ever run. Do you want to be the company that you can't trust, or the company that keeps their word, albeit after weeks of 'discussion' first?
But let's look at this another way: Some of the people who play the game bought enough for 1 "unlock", some for 2, others for 3. The cheapest unlock would set a player back roughly $50 while others could be spending more money for items they find worthwhile. This was easily a $200 event for some players who wanted to fully participate. Keeping in mind that only a fraction of the people are vocal enough to leave a comment or even visit the forums, there's probably hoards of people upset by this deal that PWE profited thousands of dollars from. Profit that came from a clearly written promise that went unfulfilled. And why would anyone trust to pay into this? Because just like the reason for the "mix-up" it was similar to other deals that had account unlocks, except that this bonus companion event was even more restrictive (buying certain items and not just charging amounts of zen). Let's face it, we're gamers, we know that the harder something is to accomplish, the better the reward. So it made sense, not just at face value from what was written, but mentally, the spirit of the deal was sound.
But now we have this... Weeks later, we're getting scraps when we should have a seat at the table. The longer this goes, the more people will lose interest, cause it's hard to care for this long. But let's not incentivize PWE to make deals like this that are now "subject to change." If they can put this behind them without satisfying the written deal that they made to us, then they profit from our apathy.
I continue to hope that this gets resolved appropriately for not only myself, but for all of us as a whole. As a whole we can represent the people who literally fund the game. Other threads won't have nearly as many funders or nearly as focused an issue as spending money.
This logging of complaints on the forums is just the first step to fixing our grievance. If settled/fulfilled, then we can all go our own ways, if not, there are ways in real life where people can arbitrate their issues with bugs, exploits, and breaking of rules.
Even a "Sorry, to bad" response would be a LITTLE comfort. Not much, but it would be something.
That said, if you can flat out LIE on an official post - you can't convince me that something like this was a proof reading error...the text was on the exact same line as the text they changed when copy pasting - and then just say "Oops, my bad".....that DESTROYS any credibility. Now with future events/promotions, everyone will be wondering if they will hold up their end.
I expect a drastic reduction in participants now, especially if you are forced to buy zen. Any promotion that does not provide an instant return will be subject to wonder.
Personally, I will expect NOTHING to be honored...therefore I will only be surprised if it is.
You know, this has been bugging me since I tracked down the promotion they supposedly copy/pasted from.
The promotions were very different. Literally they only thing that remained intact from the copy-paste is "Account-wide unlock". They had to rewrite basically everything else. The coding to put an image in a post is very simple - they had to change the URLs for the images, and the names of the companions, and color-code their qualities (since the originals were green quality but weren't color-coded). Practically the whole post had to be rewritten with minimal coding remaining the same. Then what was the point of copy-pasting?
Cryptic/PWE advertised a promotion that clearly stated "Account-wide unlock".
"Account-wide unlock" has a definite, unambiguous, meaning for Neverwinter.
People bought into the promotion based on the advertisement.
Cryptic/PWE acknowledged that they made a mistake on the promotion, after the promotion had ended.
It really doesn't matter how the mistake was made, nor how logical it was for the mistake to have been made. All that matters is that the company advertised something to entice sales.
They either need to make good on the advertisement, or they need to refund everyone who desires it if they are not going to fulfill what was advertised. A refund means not only the Zen used, but also the dollars spent to acquire the Zen if the purchase would not have been made otherwise (which was certainly true in my case).
There should be no debate, nor long discussion, on how this should be handled.
In the game, I'm @Knickknacks.
The latter WILL NOT BE HAPPENING... I can say that we can all agree on that fact. The rest has been beaten into a pulp by a great number of people. t this point in time... we all wait. Even people that did not participate in said promotion... because the outcome will dictate the future.
PS - If Cryptic does not fulfill their end of the agreement, then call your credit card company to dispute the charge. Simple.
Reminds me of this from the Life of Brian: