As already mentioned, make them bound to char so they cannot be sold but make it an account wide unlock, after all the fault is theirs for not spotting the mistake.
I speak as a recuring paying player (tho did not particiapte in this offer), i will be if not honoured and will certainly think twice before paying for goods again, sad really.
Not sure if this happened to anyone else, but they said they would compensate by giving 3 of each companion. However, I ended up getting 3 Slaad, 3 Scorpions, but only 2 Spiders. What's up with that?
Edit: To be clear, I claimed one of each companion before the 3 companion compensation. Now the claims agent has 2 Slaad, 2 Scorpions, and 1 Spider left.
I only got 1 spider, and a lot of other people are complaining they didn't even get 3 of each companion either. Personally I'm waiting for them to fix this and make it account wide rather than claiming any of them, but there's definitely only 1 spider available at my claims agent.
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drkbodhiMember, NW M9 PlaytestPosts: 2,378Arc User
Not to get nosy... but how much money are we talking about?
Just to give people an accurate picture.
If you don't want to share that I understand.
Atwil "At" - Tiefling TR / Saardush - Black Dragonborn GWF / White - Tiefling OP
Not to get nosy... but how much money are we talking about?
Just to give people an accurate picture.
If you don't want to share that I understand.
The minimum you had to spend was 10000 zen, which equals around $100. Granted, you don't have to pay for zen in this game either.
Still, this is VERY poor in a business sense. if they don't correct this, NOBODY will believe anything going forward if they try and do this again.
I also find it funny that the person that copy pasted or whatever their EXCUSE is, they had to edit all 3 of the companions names and screenshots. Right next to the companions name.......literally RIGHT THERE, it says account wide unlock...on all 3. On top of this, every post about the event, every single one it seems, mentioned it was account wide.
Just take a breather till Monday when the people that can likely actually decide what to do about this is probably back in the office. Right now its just probably the basic customer service and community staff. Monday the higher level folks should be in and we can then see what happens.
Just take a breather till Monday when the people that can likely actually decide what to do about this is probably back in the office. Right now its just probably the basic customer service and community staff. Monday the higher level folks should be in and we can then see what happens.
every time the same answer. then days passes by they stop talking about it. ignore the subject and move on. no more.
10/1 they will do nothing about this.
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bioshrikeMember, NW M9 PlaytestPosts: 4,729Arc User
Just take a breather till Monday when the people that can likely actually decide what to do about this is probably back in the office. Right now its just probably the basic customer service and community staff. Monday the higher level folks should be in and we can then see what happens.
Part of the issue is that right now we've got a double XP event going on. If these companions had been account-wide, like the article originally said, I would have been able to take full advantage of the double XP to level them up. Heck, not only did I *not* receive the companions until submitting a support ticket, but I didn't receive the proper amount once they got back to me. Now, I'm wary to take any of the companions from the rewards claim agent, lest doing so possibly prevent me from getting any further corrections/adjustments.
<::::::::::::::)xxxo <::::::::::::::)xxxo <::::::::::::)xxxxxxxx(:::::::::::> oxxx(::::::::::::::> oxxx(::::::::::::::> "Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark Official NW_Legit_Community Forums
I participated in the promotion just for the account wide unlocks. It's a whole lot of money for me and I was willingly to spend it for the expected reward. Whatever the outcome will be, I hope the decisions will be fair. Otherwise I fear I will just loose the fun and interest in this otherwise very entertaining game. I just want to be treated as a loyal customer and by the way D&D veteran. Please don't let me down. Sorry for any misspelling, a german on the keyboard here :-)
We are supposed to get three off each now? I just checked and I have 3, 3 and 1. Doesn't sound right.
no we are supposed to get the companions account wide. as advertised when the exchange of zen for qualifying items took place. anything less is covered in previous posts what it is.
drkbodhiMember, NW M9 PlaytestPosts: 2,378Arc User
edited June 2015
That decision will shut the Zen door that leads to a lot of people. Some of the people duped by this are whales. I am talking $100's of dollars spent... for this promotion alone.
Atwil "At" - Tiefling TR / Saardush - Black Dragonborn GWF / White - Tiefling OP
Considering that the event, with the "account wide unlock" stipulation is still sitting out there, albeit crossed out, I would think they feel something more is warranted. Its morning in California, so the clock is now ticking.
Would at least be nice if they delivered the 3x Phase Spider, I've only gotten one so far.
I agree though that good business would be to just make the companions account-wide as promised. I would also volunteer as editor for their blog posts. This kind of pre-school error didn't happen for the first time.
I want to point out however that they are at least being honest about their mistake and didn't erase the miswording from the post.
Since when has Cryptic ever done the right thing? Every single issue this game has ever faced, I've lost from (key stack from protectors event last year, crafting assets, etc.) and the customer service of PWE has always added some form response and closed the ticket. Eventually the ticket disappeared as well. So I'll sit on the side that says, the company will give you the middle finger and move on with their day.
myles08807 said, "Back in my day, we didn't have any of this fancy Mulhorand gear while we were leveling . . . we walked uphill both ways while dying once every five seconds while leveling, and we liked it fine!" . . . Now, get off my lawn, you kids!" pointsman said, "I don't rue the game. In fact I don't feel any regret for the game at all." looomis said, "I don't like people changing to alts and then bragging about their mains like schizophrenic role players."
tripsofthrymrMember, Neverwinter Moderator, NW M9 PlaytestPosts: 1,624Community Moderator
If you promised something in an advertisement that you did not deliver, mistake or not, the only viable solutions are to deliver what you promised or refund people's purchases.
It does little harm to the game to just make these items account-wide unlocks, but does a great deal of harm to the game's reputation by not offering that solution.
If there is a technical reason that it is challenging to offer an account-wide unlock, communicating that fact would help reduce the impact of your failed promise on your user community.
Not sure what is more concerning - that they didn't even bother to reference the issue today, that the correction they said they applied didn't even happen totally (3 of each is not 3,3,1), or that this thread is only 5 pages long because have learned to simply not trust what is posted.
I still find it funny that the event is still in the launcher and the news section, with the Account Wide Unlock there but struck out. As if that made any real difference after the fact. I wonder if I type in something that would get me banned and then went back before they noticed and did a strikethrough, if I could pull the same?
Welcome to purchasing of pixels on ALL online games/virtual worlds. The developers own all the pixels, so literally you are not sold any good and you agreed that they can change anything anytime without prior notice under the EULA.
Anyway, I didn't buy into this promotion. Even if so, the companions are pretty crappy. The purple quality scorpion does a "whooping" 210 damage even when your character is max leveled on a 3% chance? It is not even worth a green quality level TBH.
I don't think many people participated in this promotion anyway. There are only 11 scoprions on AH, even after Cryptic sweetened the offer to 3 companions per purchase instead of 1. Perhaps not many people fell for it, or not bothered to complain, so Cryptic just shrugged and your Neverwinter adventure goes on...
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beckylunaticMember, NW M9 PlaytestPosts: 14,231Arc User
Alternatively, the type of people who buy into a promotion expecting BoP account-unlock companions for the most part want to use the companions, not sell them. It's not the kind of promotion that would normally appeal to an opportunistic seller.
Also, there are people hesitating to claim any rewards from this promotion out of concern that doing so would interfere with further changes if the company does end up doing the right thing and honoring the original terms.
When you are a company that survives off people buying your virtual stuff/pixels, you probably shouldn't tick them off. Sure, they can change whatever they want at any time......but so can the players. The beautiful thing is, the players can stop "paying" any time, and continue playing too! Players who aren't paying are called an expense.
When you flat out lie, you lose customers. If you go to Fry's or Best Buy and buy a TV that comes with a free XBox on rebate - then had the company say "Oh wait, there is no rebate...hehe, sorry".....you'd be pissed.
Virtual goods are just pixels. Money is also just fancy paper.
I'm extremely upset by this. I normally just lurk on the forums, but I logged in specifically to comment on this thread. I bought into this specifically for the account-wide unlock and I feel like I've been defrauded at the moment.
Is this really how the company is going to leave things? I've spent a few hundred on this game and if this is it I'll be sure to never spend more again.
Post edited by mavfox on
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bioshrikeMember, NW M9 PlaytestPosts: 4,729Arc User
It is disheartening that there has not been any update on this matter yet - even a "we're still discussing how best to handle this" type of comment would have gone miles toward maintaining good will...
<::::::::::::::)xxxo <::::::::::::::)xxxo <::::::::::::)xxxxxxxx(:::::::::::> oxxx(::::::::::::::> oxxx(::::::::::::::> "Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark Official NW_Legit_Community Forums
Comments
I speak as a recuring paying player (tho did not particiapte in this offer), i will be
Edit: To be clear, I claimed one of each companion before the 3 companion compensation. Now the claims agent has 2 Slaad, 2 Scorpions, and 1 Spider left.
Just to give people an accurate picture.
If you don't want to share that I understand.
The minimum you had to spend was 10000 zen, which equals around $100. Granted, you don't have to pay for zen in this game either.
Still, this is VERY poor in a business sense. if they don't correct this, NOBODY will believe anything going forward if they try and do this again.
I also find it funny that the person that copy pasted or whatever their EXCUSE is, they had to edit all 3 of the companions names and screenshots. Right next to the companions name.......literally RIGHT THERE, it says account wide unlock...on all 3. On top of this, every post about the event, every single one it seems, mentioned it was account wide.
every time the same answer. then days passes by they stop talking about it. ignore the subject and move on. no more.
10/1 they will do nothing about this.
Part of the issue is that right now we've got a double XP event going on. If these companions had been account-wide, like the article originally said, I would have been able to take full advantage of the double XP to level them up. Heck, not only did I *not* receive the companions until submitting a support ticket, but I didn't receive the proper amount once they got back to me. Now, I'm wary to take any of the companions from the rewards claim agent, lest doing so possibly prevent me from getting any further corrections/adjustments.
"Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark
Official NW_Legit_Community Forums
no we are supposed to get the companions account wide. as advertised when the exchange of zen for qualifying items took place. anything less is covered in previous posts what it is.
I agree though that good business would be to just make the companions account-wide as promised. I would also volunteer as editor for their blog posts. This kind of pre-school error didn't happen for the first time.
I want to point out however that they are at least being honest about their mistake and didn't erase the miswording from the post.
glassdoor.com - Cryptic Studios Review
myles08807 said, "Back in my day, we didn't have any of this fancy Mulhorand gear while we were leveling . . . we walked uphill both ways while dying once every five seconds while leveling, and we liked it fine!" . . . Now, get off my lawn, you kids!"
pointsman said, "I don't rue the game. In fact I don't feel any regret for the game at all."
looomis said, "I don't like people changing to alts and then bragging about their mains like schizophrenic role players."
It does little harm to the game to just make these items account-wide unlocks, but does a great deal of harm to the game's reputation by not offering that solution.
If there is a technical reason that it is challenging to offer an account-wide unlock, communicating that fact would help reduce the impact of your failed promise on your user community.
Sci-fi author: The Gods We Make, The Gods We Seek, and Ji-min
I still find it funny that the event is still in the launcher and the news section, with the Account Wide Unlock there but struck out. As if that made any real difference after the fact. I wonder if I type in something that would get me banned and then went back before they noticed and did a strikethrough, if I could pull the same?
Anyway, I didn't buy into this promotion. Even if so, the companions are pretty crappy. The purple quality scorpion does a "whooping" 210 damage even when your character is max leveled on a 3% chance? It is not even worth a green quality level TBH.
I don't think many people participated in this promotion anyway. There are only 11 scoprions on AH, even after Cryptic sweetened the offer to 3 companions per purchase instead of 1. Perhaps not many people fell for it, or not bothered to complain, so Cryptic just shrugged and your Neverwinter adventure goes on...
Also, there are people hesitating to claim any rewards from this promotion out of concern that doing so would interfere with further changes if the company does end up doing the right thing and honoring the original terms.
Neverwinter Census 2017
All posts pending disapproval by Cecilia
When you flat out lie, you lose customers. If you go to Fry's or Best Buy and buy a TV that comes with a free XBox on rebate - then had the company say "Oh wait, there is no rebate...hehe, sorry".....you'd be pissed.
Virtual goods are just pixels. Money is also just fancy paper.
Is this really how the company is going to leave things? I've spent a few hundred on this game and if this is it I'll be sure to never spend more again.
"Is it better to be feared or respected? I say, is it too much to ask for both?" -Tony Stark
Official NW_Legit_Community Forums