test content
What is the Arc Client?
Install Arc

Account Server Login Issues

18911131429

Comments

  • majortiraomegamajortiraomega Member Posts: 2,214 Arc User
    edited April 2015
    Happened to me today at about 1:50 PM (PST) for about 15 minutes) link to previous post (link)

    At bout 7:40 PM I finished patching Tribble, tried to log in saw "Server Not Available" (That's normal I assume as you guys just put a final/new patch on it) -- so exited -- re-launched and getting the Blank/Black Baground with "Loading Please Wait..." in upper left corner. :(

    Tracert to account server:

    Tracert to Patchserver:

    Well, from the look of those trace routes the problem isn't with the patch server or the account server. I'm curious, can you ping 208.95.186.12 and 208.95.186.52?
    --->Ground PvP Concerns Directory 4.0
    --->Ground Combat General Bugs Directory
    Real join date: March 2012 / PvP Veteran since May 2012 (Ground and Space)
  • edited April 2015
    This content has been removed.
  • midniteshadow7midniteshadow7 Member Posts: 787 Arc User
    edited April 2015
    So, the maintenance for season 10 release has started. Will the season 10 code improve or worsen the total unplayability from disconnects and rubberbanding that have been around since the delta recruit thing started?

    Only time will tell. All I know is that engineers have continued to investigate the matter, even before season 10 dropped today.

    Saying that, please post in this thread if you are having problems with your connection instead of chat about what's been happening with disconnections and lag recently as it will help keep the thread on topic and ensure that the community team, devs and engineers have a clean place to look at the information they need to hopefully resolve these issues.

    For general chat about recent disconnections and lag since the Delta Recruitment event please go to one of the existing threads that are just chatting about this.

    Thanks.
  • roninfelroninfel Member Posts: 105 Arc User
    edited April 2015
    So can't log in since the patch...

    my client updated fine and then when I hit engage it crashed on the black cryptic page. The error message is:

    Unable to initialize on-demand patching and connect to the patch server. The connection was idle for too long.

    The cryptic error submission tool then opens, fails to get a submission number and then closes on it's own.

    tracert results:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\System32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 5 ms <1 ms <1 ms 192.168.0.1
    2 28 ms 24 ms 25 ms mpls-dsl-gw62.mpls.qwest.net [207.225.140.62]
    3 28 ms 23 ms 28 ms mpls-agw1.inet.qwest.net [75.168.229.233]
    4 56 ms 56 ms 62 ms bst-edge-05.inet.qwest.net [67.14.30.130]
    5 63 ms 57 ms 56 ms 65.120.117.250
    6 63 ms 57 ms 56 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    7 56 ms 69 ms 56 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    8 57 ms 56 ms 60 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    Public IP is 97.116.168.60
  • kanonistiskanonistis Member Posts: 53 Arc User
    edited April 2015
    Thank you for S10 and aaaaalll new things here, but whats the goal if i can not play with all that lag?
    want play an STF, after 3 mins unplayable lag, i warped out cause there no way to play, my ship was jumping from one edge to the other!

    Dont farse us with tracert and ping tests, im tired with that, STO should go closed, that was the best for our nerves! im out, no chance to play that game after 20:00 middle Europe time!
    and i will not longer spend any Euro to PWE!
    Fleet Leader: Hellenic Space Force
    Characters FED: TAC Ponos - TAC Tromos - ENG Athena - ROM TAC Phovos - SCI Martyrium - REM Apatros
    Fleet: La Familia: SCI Stave
    KDF Fleet: Syndicate of Shadows: ENG Sha'Kal


  • dragonlord145dragonlord145 Member Posts: 1 Arc User
    edited April 2015
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\W A Graham II>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 24 ms 9 ms 192.168.0.1
    2 32 ms 20 ms 18 ms cpe-67-11-208-1.satx.res.rr.com [67.11.208.1]
    3 25 ms 19 ms 29 ms cpe-67-11-208-1.satx.res.rr.com [67.11.208.1]
    4 31 ms 32 ms 45 ms 24.28.133.221
    5 18 ms 24 ms 19 ms 24.175.34.12
    6 27 ms 22 ms 20 ms agg20.snavtxuu02r.texas.rr.com [24.175.32.212]
    7 55 ms 33 ms 32 ms agg23.hstqtxl301r.texas.rr.com [24.175.32.156]
    8 57 ms 28 ms 29 ms bu-ether16.hstqtx0209w-bcr00.tbone.rr.com [66.10
    9.6.108]
    9 54 ms 39 ms 28 ms bu-ether22.dllstx976iw-bcr00.tbone.rr.com [107.1
    4.19.216]
    10 29 ms 29 ms 26 ms 0.ae2.pr1.dfw10.tbone.rr.com [107.14.17.236]
    11 37 ms 35 ms 29 ms te0-4-0-17.ccr21.dfw03.atlas.cogentco.com [154.5
    4.11.49]
    12 25 ms 29 ms 30 ms be2031.ccr21.dfw01.atlas.cogentco.com [154.54.7.
    45]
    13 39 ms 33 ms 32 ms be2144.ccr21.iah01.atlas.cogentco.com [154.54.25
    .105]
    14 47 ms 55 ms 52 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
    .17]
    15 65 ms 59 ms 59 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
    .94]
    16 73 ms 71 ms 79 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31
    .118]
    17 89 ms 83 ms 75 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    18 87 ms 76 ms 81 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    19 74 ms 69 ms 78 ms 38.111.40.114
    20 68 ms 74 ms 69 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • yreodredyreodred Member Posts: 3,527 Arc User
    edited April 2015
    Tracing route to patchserver.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
    2 20 ms 20 ms 20 ms 217.0.117.173
    3 22 ms 23 ms 23 ms 87.186.196.242
    4 23 ms 23 ms 23 ms f-ed5-i.F.DE.NET.DTAG.DE [217.5.95.58]
    5 25 ms 25 ms 25 ms ffm-b12-link.telia.net [213.248.103.169]
    6 30 ms 30 ms 30 ms ffm-bb2-link.telia.net [62.115.140.24]
    7 134 ms 136 ms 138 ms nyk-bb2-link.telia.net [213.155.131.151]
    8 145 ms 144 ms 175 ms bost-b1-link.telia.net [80.91.249.15]
    9 121 ms 119 ms 117 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    10 123 ms 122 ms 120 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    11 126 ms 129 ms 140 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 126 ms 125 ms 124 ms accounts.crypticstudios.com [208.95.185.165]

    Trace complete.
    Launcer takes AGES to load.

    Then:
    The website is experiencing technical difficulties. Normal game play is not affected.


    Trying now to "engeage"...
    "...'With the first link, the chain is forged. The first speech censured...the first thought forbidden...the first freedom denied--chains us all irrevocably.' ... The first time any man's freedom is trodden on, we're all damaged. I fear that today--" - (TNG) Picard, quoting Judge Aaron Satie

    A tale of two Picards
    (also applies to Star Trek in general)
  • demonicaestheticdemonicaesthetic Member Posts: 3 Arc User
    edited April 2015
    Just going to repost this here in the main thread. I know people are concerned about the latency issues. I just want to say that we are too.

    There are a ton of variables that need to be taken into consideration, when you have a problem such as this that's affecting certain players than others. You look over demographics. Are all the players experiencing latency issues exclusively from one region? No, it's more generalized? Ok, next route of questioning. Is it failed routing through a switch that's mismanaging certain networking? Yay or nay?

    If it's as simple of an ah-ha moment, the team usually catches it within an hour or so from the point of entry. This is where we see a whole lot of failed maps specific to an event and go "that's a pattern!" This is where we see that for some reason one of the Boston routers is glowing red and hissing at us.

    If it's not one of those, it's usually a more nebulous problem that requires more time before we can find the solution. Are we still looking though?

    You're damn right we are.

    I worked in IT for a quarter of a century... Standard bug fix/problem finding technique...

    Stuff works... change Stuff... Stuff no longer works... Check what you changed... Unchange broken Stuff changes... Stuff works again...

    Problems started last Tuesday with unannounced patches, got worse on Thursday with the announced patch, probably the damn foolish post-logout dummy launcher prepatch thing. Was ok this Monday, now terminally borked.

    I find the constant 'prepatch on logout' thing suspicious. Since the prepatch launcher is trying to connect to the servers while the game client is still running, I wonder if this means every 'logging out because of terrible lag' player is using more server connections than the poor people still in the game, especially since the prepatch never seems to complete properly and always re-runs on logout.

    Just a thought for something to get the techs to check.
    <center><font size="+5"><b>Give a man a fire and he's warm for a day...
    Set a man on fire and he's warm for the rest of his life...</b></size></center>
  • cptmaximcptmaxim Member Posts: 4 Arc User
    edited April 2015
    I normally don't post in the forums, but I feel I need to this time.

    I've been having what I believe is a graphics related crash for a bit now. I've got a Dell Inspiron with an Intel HD graphics card. the crash only happened a couple times a day, and as I play for several hours at a time, it wasn't much more than an annoyance, the server disconnects were worse, imho.
    HOWEVER, after the season 10 patch, I've been getting the same crash constantly! I get past the Cryptic loading screen to the Star Trek Online loading screen, then, after anywhere from 5 to 15 seconds(yes, I timed each one after the first 3 times), the game crashes and I get the error, I've tried a work around mentioned on pwe's support page, didn't work, I attempted to try a workaround found in this thread, but cant find where to change my gpu settings. That's all the detail I can really give at this point, I'm too PO'd to think straight. I've been looking forward to this update since details where announce, and now I an't play the game!:mad:
    I'ts gatta have a least a little to do with the update, PLEASE tell me there's something being done about this.
    [SIGPIC][/SIGPIC]
    The valiant crew of the U.S.S. Canth NX-92835-B
  • bluejaye1bluejaye1 Member Posts: 77 Arc User
    edited April 2015
    Seriously, another patch another series of login issues?

    Can these guys not take some time to make sure patching isn't going to TRIBBLE up logins?
    Star Trek Offline is currently online. We apologise for the convenience and are working to remedy the situation.
  • tripsynctripsync Member Posts: 5 Arc User
    edited April 2015
    I'm having this exact same problem and I keep checking back here to see if anyone has a fix yet. I hope I get to play at some point today, this is very frustrating!
  • beasley0911beasley0911 Member Posts: 4 Arc User
    edited April 2015
    I was able to play after patch but crashes now during loading. i get this

    Fatal Error: Direct3D driver returned error code
    (DXGI_ERROR_REMOVED) while checking sync query.

    Technical Detail:Sync query 5 0x3dd77c0 GetData == 0x887a0005 0 NF
    527
    D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006.

    Before this i would keep getting server not responding while playing
  • limme010limme010 Member Posts: 2 Arc User
    edited April 2015
    I got stuck on Iconian part of loading screen. I found if I went to options, and put a check in 'safe mode' help me get thru. Hav2 reset your options. I loaded UI and tried to re-log, didnt work. guess I hav2 keep trying a lower graphics setting. Thought this might help sum1.

    LimmEwinks ... :}
  • clmh32clmh32 Member Posts: 5 Arc User
    edited April 2015
    So once I do that what do I with?
  • gavinrunebladegavinruneblade Member Posts: 3,894 Arc User
    edited April 2015
    I was able to play after patch but crashes now during loading. i get this

    Fatal Error: Direct3D driver returned error code
    (DXGI_ERROR_REMOVED) while checking sync query.

    Technical Detail:Sync query 5 0x3dd77c0 GetData == 0x887a0005 0 NF
    527
    D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006.

    Before this i would keep getting server not responding while playing

    Try booting in safe mode. At the character select screen open options and check your directx setting. Then exit the game and reboot normally.

    I get a similar error whenever the options revert to default and that's how I fixed it for some reason the game doesn't work for me unless its in directx9, but it defaults to 10..
  • darkgamer22263darkgamer22263 Member Posts: 1 Arc User
    edited April 2015
    Hey. Having a small problem. When i do a basic boot it says that my video card crashes. But when I do a safe boot it loads fine. I would also add that this patch is the only time that this is happening to me. I'm running on a laptop so please don't ask me to update my video driver when it's been running fine up till this point.
  • midniteshadow7midniteshadow7 Member Posts: 787 Arc User
    edited April 2015
    A couple are reporting problems logging in due to graphics card problems.

    A couple of things that have helped people in the past are:
    * Ensure you've downloaded the most up to date drivers for graphics card
    * In the launcher under options, select safe mode and change the DirectX version to 9

    Please post back with what you try and the results they provide.
  • kheldor9kheldor9 Member Posts: 0 Arc User
    edited April 2015
    As the subject line says. I was in a Red Alert versus Tholians and lost connection. For the past half hour I've been trying to get back in and I've gotten as far as picking my character and trying to load them in, only to repeatedly get disconnected from the Account Server. When I try to log back in, it never makes it so I have to go all the way out and wait until it finally lets me in, only to have it happen again.

    I don't know if this is the proper place for this post, but it'll have to do for now.
  • thutmosis85thutmosis85 Member Posts: 2,358 Arc User
    edited April 2015
    Yep took me ~3h to get in ... "never play on a Patch month" ...
    Patch Notes : Resolved an Issue, where people would accidently experience Fun.
  • beasley0911beasley0911 Member Posts: 4 Arc User
    edited April 2015
    A couple are reporting problems logging in due to graphics card problems.

    A couple of things that have helped people in the past are:
    * Ensure you've downloaded the most up to date drivers for graphics card
    * In the launcher under options, select safe mode and change the DirectX version to 9

    Please post back with what you try and the results they provide.






    Trying it now, only see Safe Mode though. does not give me an option for DirectX9
  • demonicaestheticdemonicaesthetic Member Posts: 3 Arc User
    edited April 2015
    limme010 wrote: »
    I got stuck on Iconian part of loading screen. I found if I went to options, and put a check in 'safe mode' help me get thru. Hav2 reset your options. I loaded UI and tried to re-log, didnt work. guess I hav2 keep trying a lower graphics setting. Thought this might help sum1.

    LimmEwinks ... :}

    Stage 1 - Launcher - Options - Safe Mode

    Stage 2 - Once logged into the game, options - set up your graphics prefs as usual, do not 'lower' them, that's not the problem. when setting up the options, make sure the mode is set to 'windowed' not 'windowed full screen' or 'full screen'[

    Stage 3 - Exit the game while making sure the window is NOT maximized

    Stage 4 - re-launch/login as usual, once at the char selection screen you can maximize the window for normal play.

    Stage 5 - Un maximize the window before quiting.

    That *SHOULD* solve the 'crash on logo load screen' problem.
    <center><font size="+5"><b>Give a man a fire and he's warm for a day...
    Set a man on fire and he's warm for the rest of his life...</b></size></center>
  • gavinrunebladegavinruneblade Member Posts: 3,894 Arc User
    edited April 2015
    Trying it now, only see Safe Mode though. does not give me an option for DirectX9

    You have to login in safe mode, then in the options you will be able to change the directx settings. Also, see the notes in this thread about not using full screen or windowed maximized settings.
  • palkemopalkemo Member Posts: 3 Arc User
    edited April 2015
    Thanks for the advice on the safe mode and changing to directx 9, this worked for me.

    Now I have te same login issues; I can log in, an make to the character select page, but cannot pass beyond there as it disconects me when I click to launch. Let´s hope tomorrow´s patch can solve this issue.
  • tk79tk79 Member Posts: 1,020 Arc User
    edited April 2015
    Just one of my characters is affected so far. Karius@TK79. I can't log him in, he gets stuck in a "Server Not Responding" loading screen after login. He's a KDF Rom.

    My other characters are working fine.
    U.S.S. Eastgate Photo Wall
    STO Screenshot Archive

  • kiloacekiloace Member Posts: 488 Arc User
    edited April 2015
    Be greatful you have broken barrier 1, my child. I can't even load up to character selection! My client crashed on the snazzy new "Star Trek Online: The Iconian War" loading screen.

    Of course, I'm also still using the pre-Arc launcher. :cool:
  • daryllkaitadaryllkaita Member Posts: 0 Arc User
    edited April 2015
    I have a fatal error message on my end.

    " Fatal Error: Direct3D driver returned error code
    (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.

    Technical Details: Sync query 5 0xa951ac0 GetData == 0x887a0005 0 NF
    0
    D3D11 Device removed due to DXGI_EORROR_DEVICE_HUNG 0x887a0006 "

    That's the exact error message which came up for me in a message box. Thought I'd post it in case a dev sees this post just in case it helps them solve this. The timing for when my crash occurred was just before I got to the character selection screen.

    I hope the patch they're doing tomorrow works because I've been looking forward to Season 10.
  • f8explorer#7814 f8explorer Member Posts: 1,328 Arc User
    edited April 2015
    I guess it would be a login issue as it collapses during login ...

    I get ....

    "Fatal Error: Direct3D driver returned error code
    etc etc etc etc"
    Joint Forces Commander ... / ... proud member of ... boq botlhra'ghom / AllianceCenCom!
    " We stand TOGETHER and fight with HONOR!"

    U.S.S. Maelstrom, NCC-71417 (Constitution III-class/flagship) --- Fleet Admiral Hauk' --|-- Dahar Master Hauk --- I.K.S. qu'In 'an bortaS (D7-class / flagship)
  • intrepid31intrepid31 Member Posts: 82 Arc User
    edited April 2015
    genhauk wrote: »
    I guess it would be a login issue as it collapses during login ...

    I get ....

    "Fatal Error: Direct3D driver returned error code
    etc etc etc etc"

    This is the same error code I've been getting for the pass two week. The same code that I have been typing into the cryptic crash box that pops up when the game crashes.
  • intrepid31intrepid31 Member Posts: 82 Arc User
    edited April 2015
    I have a fatal error message on my end.

    " Fatal Error: Direct3D driver returned error code
    (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.

    Technical Details: Sync query 5 0xa951ac0 GetData == 0x887a0005 0 NF
    0
    D3D11 Device removed due to DXGI_EORROR_DEVICE_HUNG 0x887a0006 "

    That's the exact error message which came up for me in a message box. Thought I'd post it in case a dev sees this post just in case it helps them solve this. The timing for when my crash occurred was just before I got to the character selection screen.

    I hope the patch they're doing tomorrow works because I've been looking forward to Season 10.

    This is the same error code I've been getting for the pass two week. The same code that I have been typing into the cryptic crash box that pops up when the game crashes.
  • unclegoldieunclegoldie Member Posts: 263 Arc User
    edited April 2015
    Stage 1 - Launcher - Options - Safe Mode

    Stage 2 - Once logged into the game, options - set up your graphics prefs as usual, do not 'lower' them, that's not the problem. when setting up the options, make sure the mode is set to 'windowed' not 'windowed full screen' or 'full screen'[

    Stage 3 - Exit the game while making sure the window is NOT maximized

    Stage 4 - re-launch/login as usual, once at the char selection screen you can maximize the window for normal play.

    Stage 5 - Un maximize the window before quiting.

    That *SHOULD* solve the 'crash on logo load screen' problem.

    This is definitely seeming to work. Thank you for suggesting this method. I didn't see this issue mentioned in the patch notes for tomorrow, but I'm hoping it'll be included.
    Epohh Vindaloo and beer milkshakes for everyone
    jH7LGEi.jpg
Sign In or Register to comment.