Has anyone correlated this information with, say, IPviking? It's possible that you guys are being routed through datacenters under ddos attack or the like, which would explain the packet loss and the lag.
Monday afternoon, less than 24 hours until season 10. Launcher still does not load.
Was able to change to EU proxy yesterday and was able to play for the longest time in 10 days, no SNRS or dcs. Today seems the proxy has nothing to do with the launcher loading. Cannot sign on at all.
Just got kicked again - and for a full 120+ seconds as I saw "Server Not Responding" and my character frozen - the CHAT SERVER was fine and I could continue my converstations (and see my response posted in chat and replied to) -- so honestly; I don't see how it's an ISP issue on my end (as others and Cryptic seem to imply when this pops up for those of us affected.) When attempting to log in from the in game client log on screen - the account server takes a few seconds to respond (see a 'waiting for respose from Account Server" and when that goes away - about 10 - 30 seconds later (multiple tries) was getting "Connection to Login Server Timed Out."
After dropting back to my desktop - now getting the usual 'empty launcher with black background' and a 'Loading Please Wait...' in the upper left corner. If I wait long enough it will either partially load a portion of the STO graphics (after5 5-10 minutes and not progress further..)
^^^
Had this issue randomly/intermittently since Tues. 4/7/15. No other internet functionality (or speed) is affect - just my connection to any Cryptic MMO (STO, CO, NeverWinter)
My location: Southern California, L.A. area
Tracert to Patch Server:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.attlocal.net [192.168.1.254]
2 19 ms 20 ms 19 ms 23-114-212-2.lightspeed.irvnca.sbcglobal.net [23.114.***.***]
3 21 ms 21 ms 21 ms 75.20.0.202
4 23 ms 23 ms 24 ms 12.83.38.157
5 22 ms 22 ms 24 ms 12.123.132.137
6 23 ms 22 ms 23 ms be3013.ccr23.lax05.atlas.cogentco.com [154.54.13.149]
7 24 ms 22 ms 23 ms be2179.ccr22.lax01.atlas.cogentco.com [154.54.41.81]
8 59 ms 59 ms 59 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.53]
9 73 ms 72 ms 72 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29.117]
10 89 ms 89 ms 89 ms be2169.ccr22.dca01.atlas.cogentco.com [154.54.31.98]
11 90 ms 90 ms 89 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31.126]
12 96 ms 96 ms 97 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
13 97 ms 97 ms 97 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
14 111 ms 121 ms 110 ms 38.111.40.114
15 111 ms 110 ms 112 ms patchserverrebirth.crypticstudios.com [208.95.185.41]
Trace complete.
C:\Users\***>
Tracert to Account Server:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\***>tracert accounts.crypticstudios.com
Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.attlocal.net [192.168.1.254]
2 20 ms 19 ms 19 ms 23-114-212-2.lightspeed.irvnca.sbcglobal.net [23.114.***.***]
3 23 ms 21 ms 20 ms 75.20.0.202
4 21 ms 22 ms 24 ms 12.83.38.153
5 23 ms 23 ms 23 ms 12.123.132.137
6 22 ms 24 ms 22 ms be3013.ccr23.lax05.atlas.cogentco.com [154.54.13.149]
7 23 ms 23 ms 22 ms be2179.ccr22.lax01.atlas.cogentco.com [154.54.41.81]
8 60 ms 59 ms 59 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.53]
9 72 ms 72 ms 71 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29.117]
10 90 ms 88 ms 88 ms be2169.ccr22.dca01.atlas.cogentco.com [154.54.31.98]
11 89 ms 90 ms 89 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31.126]
12 96 ms 95 ms 95 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
13 97 ms 97 ms 96 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
14 122 ms 111 ms 122 ms 38.111.40.114
15 111 ms 110 ms 111 ms accounts.crypticstudios.com [208.95.185.165]
Trace complete.
C:\Users\***>
Would give a tracert to the Login server, but it appears to be named 'cryptically'.
Formerly known as Armsman from June 2008 to June 20, 2012 PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
Ok...there have been a number of threads concerning lag, disconnects, general performance issues etc. etc., the past couple of weeks... I've experienced them myself....over the past... I believe? 2 weeks...generally speaking of course, the game's lag goes from annoying... to full on nuclear level frustration because of how the game ends up becoming completely unplayable...
and these are performance issues! not related to the dissconnects... and occasionally not being able to even connect at all! which i am experiencing now...and.. again...something showing itself over the past about 2 weeks...but whatever...there are other places to spend my money...my point!
unless these issues over the past couple of weeks are related to some sort of major hardware or software upgrade thats been happening behind closed doors...and it will go completely live tomorrow... a new system that works towards resolving fundamental gameplay issues...my question is...How on bloody earth is the current system expected to handle season 10?! by every indication...the answer is...well...you know the answer...
this is one of my old posts...dug it up just as a reminder...
I liken the stability issues, e.g. regular amounts of lag, rubberbanding, disconnects, and the Cryptic STO team's aggressive... almost overwhelming amount of new content over the past 6 months ...to a man who wants to put a new floor on his home...the engineer tells him that his foundation on his home could use some work... but he believes he can add the addition... but any other additions would require repairing the foundation...the man...happy with his new floor... ignores the engineer and finds someone who will keep adding to his home...you can figure out what happens next...
When players experience regular stability issues the common reaction is frustration...to different degrees...frustrated players do not spend money!
If I experience regular rubberbanding for example...why would I spend $30 on a ship that I would not be able to enjoy using?
If I am a new player, why would I spend any money at all if my fundamental game playing is regularly interrupted by stability issues?
In short... new content will not continue to save the game if the foundation needs work...in fact...and no pun indented...you'll find things eventually crashing down...
Hey ya'll! Just a reminder that the net-ops team in charge of handling this, any and all tracerts as well as publicIPs will help assist them in the issue.
As another reminder, the issues that are currently being faced are exclusive to one specific branch of engineers. The team who is in charge of handling this issue is still investigating and addressing the issue. Other teams, such as environmental artists and web developers will still be creating their respective content.
This is a red-alert issue as far as the team is concerned, however that does not mean that other teams will halt their respective work. Too often I have seen wide-spread claims that "the devs need to be stop work on everything" Tacofangs will not stop his work on Sector Space to try and resolve login issues. That is neither his job, nor is it fair to the hard work in delivering what is frankly a beautiful update. Those who have worked tirelessly to build up new content should see their work come to fruition.
In regards to the team who IS responsible for the respective login issues, I have and will continue to be pinging them trying to find resolution to an issue that is affecting all Cryptic titles.
As another reminder, the issues that are currently being faced are exclusive to one specific branch of engineers. The team who is in charge of handling this issue is still investigating and addressing the issue. Other teams, such as environmental artists and web developers will still be creating their respective content.
This is a red-alert issue as far as the team is concerned, however that does not mean that other teams will halt their respective work. Too often I have seen wide-spread claims that "the devs need to be stop work on everything" Tacofangs will not stop his work on Sector Space to try and resolve login issues. That is neither his job, nor is it fair to the hard work in delivering what is frankly a beautiful update. Those who have worked tirelessly to build up new content should see their work come to fruition.
heh, I'd love to see Tacofangs face if one where to hand him some Ethernet cables demanding he fix the connectivity problems. Might get a "dammit Cryptic I'm an environmental artist, not a network engineer!"
In regards to the team who IS responsible for the respective login issues, I have and will continue to be pinging them trying to find resolution to an issue that is affecting all Cryptic titles.
Oh Trendy, nice networking pun. Did you get a "Request timed out" when pinging the network team? hehehe
heh, I'd love to see Tacofangs face if one where to hand him some Ethernet cables demanding he fix the connectivity problems. Might get a "dammit Cryptic I'm an environmental artist, not a network engineer!"
Oh Trendy, nice networking pun. Did you get a "Request timed out" when pinging the network team? hehehe
Thanks! I'm always happy when my slight puns get picked up.
I often joke around about "that one time I burned off a bunch of Caitain fur trying to fix the warp core" because in reality, that's not what I do. I post updates when I get them, I do web development, I do blogs, I do art asset generation, I do social media, I do excessive amounts of coffee.
But networking? No. Don't let me near those cables. I'd probably start biting them or something.
7:01 pm pst
Using old sto long-in method, unable to connect to cryptic login server,
Using Arc unable to connect to account server.
Login to forums is accessible and working fine.
Thanks! I'm always happy when my slight puns get picked up.
I often joke around about "that one time I burned off a bunch of Caitain fur trying to fix the warp core" because in reality, that's not what I do. I post updates when I get them, I do web development, I do blogs, I do art asset generation, I do social media, I do excessive amounts of coffee.
But networking? No. Don't let me near those cables. I'd probably start biting them or something.
hehe, biting the networking cables? Wait...that's it! Have your network team check for Cardassian voles in the server room and then get O'Brien on the case!
7:01 pm pst
Using old sto long-in method, unable to connect to cryptic login server,
Using Arc unable to connect to account server.
Login to forums is accessible and working fine.
The network team can't do anything with that information if you don't provide a trace route. To do so:
Press Ctrl + R (opens the "Run" box)
In the run box, type "cmd". (short for Command Prompt)
This opens the Command Prompt window.
In command prompt type "tracert accounts.crypticstudios.com" (without quotes)
Wait for the trace route to complete.
Copy/paste the results into a post here on the forums.
This process greatly assists network engineers as it indicates exactly where the connectivity problem is occurring.
At bout 7:40 PM I finished patching Tribble, tried to log in saw "Server Not Available" (That's normal I assume as you guys just put a final/new patch on it) -- so exited -- re-launched and getting the Blank/Black Baground with "Loading Please Wait..." in upper left corner.
Tracert to account server:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\***>tracert accounts.crypticstudios.com
Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.attlocal.net [192.168.1.254]
2 19 ms 19 ms 18 ms 23-114-212-2.lightspeed.irvnca.sbcglobal.net [23.114.***.***]
3 21 ms 21 ms 20 ms 75.20.0.202
4 21 ms 24 ms 23 ms 12.83.38.153
5 22 ms 25 ms 22 ms 12.123.132.137
6 23 ms 24 ms 23 ms be3013.ccr23.lax05.atlas.cogentco.com [154.54.13.149]
7 23 ms 22 ms 23 ms be2179.ccr22.lax01.atlas.cogentco.com [154.54.41.81]
8 59 ms 58 ms 59 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.53]
9 71 ms 71 ms 71 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29.117]
10 88 ms 87 ms 89 ms be2169.ccr22.dca01.atlas.cogentco.com [154.54.31.98]
11 90 ms 90 ms 90 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31.126]
12 96 ms 95 ms 95 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
13 97 ms 97 ms 96 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
14 100 ms 105 ms 107 ms 38.111.40.114
15 97 ms 96 ms 96 ms accounts.crypticstudios.com [208.95.185.165]
Trace complete.
C:\Users\***>
Tracert to Patchserver:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.attlocal.net [192.168.1.254]
2 20 ms 19 ms 19 ms 23-114-212-2.lightspeed.irvnca.sbcglobal.net [23.114.***.***]
3 21 ms 21 ms 20 ms 75.20.0.202
4 23 ms 23 ms 23 ms 12.83.38.157
5 23 ms 24 ms 23 ms 12.123.132.137
6 23 ms 22 ms 23 ms be3013.ccr23.lax05.atlas.cogentco.com [154.54.13.149]
7 25 ms 23 ms 22 ms be2179.ccr22.lax01.atlas.cogentco.com [154.54.41.81]
8 60 ms 59 ms 60 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.53]
9 71 ms 72 ms 71 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29.117]
10 89 ms 88 ms 89 ms be2169.ccr22.dca01.atlas.cogentco.com [154.54.31.98]
11 90 ms 90 ms 90 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31.126]
12 96 ms 95 ms 96 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
13 97 ms 97 ms 96 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
14 107 ms 107 ms 108 ms 38.111.40.114
15 96 ms 97 ms 96 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
C:\Users\***>
Formerly known as Armsman from June 2008 to June 20, 2012 PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
At bout 7:40 PM I finished patching Tribble, tried to log in saw "Server Not Available" (That's normal I assume as you guys just put a final/new patch on it) -- so exited -- re-launched and getting the Blank/Black Baground with "Loading Please Wait..." in upper left corner.
Tracert to account server:
Tracert to Patchserver:
Well, from the look of those trace routes the problem isn't with the patch server or the account server. I'm curious, can you ping 208.95.186.12 and 208.95.186.52?
So, the maintenance for season 10 release has started. Will the season 10 code improve or worsen the total unplayability from disconnects and rubberbanding that have been around since the delta recruit thing started?
Only time will tell. All I know is that engineers have continued to investigate the matter, even before season 10 dropped today.
Saying that, please post in this thread if you are having problems with your connection instead of chat about what's been happening with disconnections and lag recently as it will help keep the thread on topic and ensure that the community team, devs and engineers have a clean place to look at the information they need to hopefully resolve these issues.
For general chat about recent disconnections and lag since the Delta Recruitment event please go to one of the existing threads that are just chatting about this.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 5 ms <1 ms <1 ms 192.168.0.1
2 28 ms 24 ms 25 ms mpls-dsl-gw62.mpls.qwest.net [207.225.140.62]
3 28 ms 23 ms 28 ms mpls-agw1.inet.qwest.net [75.168.229.233]
4 56 ms 56 ms 62 ms bst-edge-05.inet.qwest.net [67.14.30.130]
5 63 ms 57 ms 56 ms 65.120.117.250
6 63 ms 57 ms 56 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
7 56 ms 69 ms 56 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
8 57 ms 56 ms 60 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Thank you for S10 and aaaaalll new things here, but whats the goal if i can not play with all that lag?
want play an STF, after 3 mins unplayable lag, i warped out cause there no way to play, my ship was jumping from one edge to the other!
Dont farse us with tracert and ping tests, im tired with that, STO should go closed, that was the best for our nerves! im out, no chance to play that game after 20:00 middle Europe time!
and i will not longer spend any Euro to PWE!
Fleet Leader:Hellenic Space Force
Characters FED: TAC Ponos - TAC Tromos - ENG Athena - ROM TAC Phovos - SCI Martyrium - REM Apatros
Fleet: La Familia: SCI Stave
KDF Fleet: Syndicate of Shadows: ENG Sha'Kal
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\W A Graham II>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 2 ms 24 ms 9 ms 192.168.0.1
2 32 ms 20 ms 18 ms cpe-67-11-208-1.satx.res.rr.com [67.11.208.1]
3 25 ms 19 ms 29 ms cpe-67-11-208-1.satx.res.rr.com [67.11.208.1]
4 31 ms 32 ms 45 ms 24.28.133.221
5 18 ms 24 ms 19 ms 24.175.34.12
6 27 ms 22 ms 20 ms agg20.snavtxuu02r.texas.rr.com [24.175.32.212]
7 55 ms 33 ms 32 ms agg23.hstqtxl301r.texas.rr.com [24.175.32.156]
8 57 ms 28 ms 29 ms bu-ether16.hstqtx0209w-bcr00.tbone.rr.com [66.10
9.6.108]
9 54 ms 39 ms 28 ms bu-ether22.dllstx976iw-bcr00.tbone.rr.com [107.1
4.19.216]
10 29 ms 29 ms 26 ms 0.ae2.pr1.dfw10.tbone.rr.com [107.14.17.236]
11 37 ms 35 ms 29 ms te0-4-0-17.ccr21.dfw03.atlas.cogentco.com [154.5
4.11.49]
12 25 ms 29 ms 30 ms be2031.ccr21.dfw01.atlas.cogentco.com [154.54.7.
45]
13 39 ms 33 ms 32 ms be2144.ccr21.iah01.atlas.cogentco.com [154.54.25
.105]
14 47 ms 55 ms 52 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
.17]
15 65 ms 59 ms 59 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
.94]
16 73 ms 71 ms 79 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31
.118]
17 89 ms 83 ms 75 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
.14]
18 87 ms 76 ms 81 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
om [154.54.46.134]
19 74 ms 69 ms 78 ms 38.111.40.114
20 68 ms 74 ms 69 ms patchserver2.crypticstudios.com [208.95.185.41]
Tracing route to patchserver.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
2 20 ms 20 ms 20 ms 217.0.117.173
3 22 ms 23 ms 23 ms 87.186.196.242
4 23 ms 23 ms 23 ms f-ed5-i.F.DE.NET.DTAG.DE [217.5.95.58]
5 25 ms 25 ms 25 ms ffm-b12-link.telia.net [213.248.103.169]
6 30 ms 30 ms 30 ms ffm-bb2-link.telia.net [62.115.140.24]
7 134 ms 136 ms 138 ms nyk-bb2-link.telia.net [213.155.131.151]
8 145 ms 144 ms 175 ms bost-b1-link.telia.net [80.91.249.15]
9 121 ms 119 ms 117 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
8.110]
10 123 ms 122 ms 120 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
11 126 ms 129 ms 140 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 126 ms 125 ms 124 ms accounts.crypticstudios.com [208.95.185.165]
Trace complete.
Launcer takes AGES to load.
Then:
The website is experiencing technical difficulties. Normal game play is not affected.
Trying now to "engeage"...
"...'With the first link, the chain is forged. The first speech censured...the first thought forbidden...the first freedom denied--chains us all irrevocably.' ... The first time any man's freedom is trodden on, we're all damaged. I fear that today--"
- (TNG) Picard, quoting Judge Aaron Satie
Just going to repost this here in the main thread. I know people are concerned about the latency issues. I just want to say that we are too.
There are a ton of variables that need to be taken into consideration, when you have a problem such as this that's affecting certain players than others. You look over demographics. Are all the players experiencing latency issues exclusively from one region? No, it's more generalized? Ok, next route of questioning. Is it failed routing through a switch that's mismanaging certain networking? Yay or nay?
If it's as simple of an ah-ha moment, the team usually catches it within an hour or so from the point of entry. This is where we see a whole lot of failed maps specific to an event and go "that's a pattern!" This is where we see that for some reason one of the Boston routers is glowing red and hissing at us.
If it's not one of those, it's usually a more nebulous problem that requires more time before we can find the solution. Are we still looking though?
You're damn right we are.
I worked in IT for a quarter of a century... Standard bug fix/problem finding technique...
Stuff works... change Stuff... Stuff no longer works... Check what you changed... Unchange broken Stuff changes... Stuff works again...
Problems started last Tuesday with unannounced patches, got worse on Thursday with the announced patch, probably the damn foolish post-logout dummy launcher prepatch thing. Was ok this Monday, now terminally borked.
I find the constant 'prepatch on logout' thing suspicious. Since the prepatch launcher is trying to connect to the servers while the game client is still running, I wonder if this means every 'logging out because of terrible lag' player is using more server connections than the poor people still in the game, especially since the prepatch never seems to complete properly and always re-runs on logout.
Just a thought for something to get the techs to check.
<center><font size="+5"><b>Give a man a fire and he's warm for a day... Set a man on fire and he's warm for the rest of his life...</b></size></center>
I normally don't post in the forums, but I feel I need to this time.
I've been having what I believe is a graphics related crash for a bit now. I've got a Dell Inspiron with an Intel HD graphics card. the crash only happened a couple times a day, and as I play for several hours at a time, it wasn't much more than an annoyance, the server disconnects were worse, imho.
HOWEVER, after the season 10 patch, I've been getting the same crash constantly! I get past the Cryptic loading screen to the Star Trek Online loading screen, then, after anywhere from 5 to 15 seconds(yes, I timed each one after the first 3 times), the game crashes and I get the error, I've tried a work around mentioned on pwe's support page, didn't work, I attempted to try a workaround found in this thread, but cant find where to change my gpu settings. That's all the detail I can really give at this point, I'm too PO'd to think straight. I've been looking forward to this update since details where announce, and now I an't play the game!:mad:
I'ts gatta have a least a little to do with the update, PLEASE tell me there's something being done about this.
[SIGPIC][/SIGPIC] The valiant crew of the U.S.S. Canth NX-92835-B
I'm having this exact same problem and I keep checking back here to see if anyone has a fix yet. I hope I get to play at some point today, this is very frustrating!
I got stuck on Iconian part of loading screen. I found if I went to options, and put a check in 'safe mode' help me get thru. Hav2 reset your options. I loaded UI and tried to re-log, didnt work. guess I hav2 keep trying a lower graphics setting. Thought this might help sum1.
I was able to play after patch but crashes now during loading. i get this
Fatal Error: Direct3D driver returned error code
(DXGI_ERROR_REMOVED) while checking sync query.
Technical Detail:Sync query 5 0x3dd77c0 GetData == 0x887a0005 0 NF
527
D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006.
Before this i would keep getting server not responding while playing
Try booting in safe mode. At the character select screen open options and check your directx setting. Then exit the game and reboot normally.
I get a similar error whenever the options revert to default and that's how I fixed it for some reason the game doesn't work for me unless its in directx9, but it defaults to 10..
Comments
Was able to change to EU proxy yesterday and was able to play for the longest time in 10 days, no SNRS or dcs. Today seems the proxy has nothing to do with the launcher loading. Cannot sign on at all.
After dropting back to my desktop - now getting the usual 'empty launcher with black background' and a 'Loading Please Wait...' in the upper left corner. If I wait long enough it will either partially load a portion of the STO graphics (after5 5-10 minutes and not progress further..)
^^^
Had this issue randomly/intermittently since Tues. 4/7/15. No other internet functionality (or speed) is affect - just my connection to any Cryptic MMO (STO, CO, NeverWinter)
My location: Southern California, L.A. area
Tracert to Patch Server:
Tracert to Account Server:
Would give a tracert to the Login server, but it appears to be named 'cryptically'.
PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
Under command prompt/ MS dos promt, I entered "ipconfig /flushdns"
But I did not reset my router or my dynamic IP.
The SNRS and DCs also stopped while on the EU gameplay proxy.
I hope this helps someone else.
30 minutes later, still waiting...
and these are performance issues! not related to the dissconnects... and occasionally not being able to even connect at all! which i am experiencing now...and.. again...something showing itself over the past about 2 weeks...but whatever...there are other places to spend my money...my point!
unless these issues over the past couple of weeks are related to some sort of major hardware or software upgrade thats been happening behind closed doors...and it will go completely live tomorrow... a new system that works towards resolving fundamental gameplay issues...my question is...How on bloody earth is the current system expected to handle season 10?! by every indication...the answer is...well...you know the answer...
this is one of my old posts...dug it up just as a reminder...
I liken the stability issues, e.g. regular amounts of lag, rubberbanding, disconnects, and the Cryptic STO team's aggressive... almost overwhelming amount of new content over the past 6 months ...to a man who wants to put a new floor on his home...the engineer tells him that his foundation on his home could use some work... but he believes he can add the addition... but any other additions would require repairing the foundation...the man...happy with his new floor... ignores the engineer and finds someone who will keep adding to his home...you can figure out what happens next...
When players experience regular stability issues the common reaction is frustration...to different degrees...frustrated players do not spend money!
If I experience regular rubberbanding for example...why would I spend $30 on a ship that I would not be able to enjoy using?
If I am a new player, why would I spend any money at all if my fundamental game playing is regularly interrupted by stability issues?
In short... new content will not continue to save the game if the foundation needs work...in fact...and no pun indented...you'll find things eventually crashing down...
As another reminder, the issues that are currently being faced are exclusive to one specific branch of engineers. The team who is in charge of handling this issue is still investigating and addressing the issue. Other teams, such as environmental artists and web developers will still be creating their respective content.
This is a red-alert issue as far as the team is concerned, however that does not mean that other teams will halt their respective work. Too often I have seen wide-spread claims that "the devs need to be stop work on everything" Tacofangs will not stop his work on Sector Space to try and resolve login issues. That is neither his job, nor is it fair to the hard work in delivering what is frankly a beautiful update. Those who have worked tirelessly to build up new content should see their work come to fruition.
In regards to the team who IS responsible for the respective login issues, I have and will continue to be pinging them trying to find resolution to an issue that is affecting all Cryptic titles.
heh, I'd love to see Tacofangs face if one where to hand him some Ethernet cables demanding he fix the connectivity problems. Might get a "dammit Cryptic I'm an environmental artist, not a network engineer!"
Oh Trendy, nice networking pun. Did you get a "Request timed out" when pinging the network team? hehehe
--->Ground Combat General Bugs Directory
Real join date: March 2012 / PvP Veteran since May 2012 (Ground and Space)
and for the guy posted before ya. You keep showing us your puns, they may illicit some response.. Nice puns always do.
I often joke around about "that one time I burned off a bunch of Caitain fur trying to fix the warp core" because in reality, that's not what I do. I post updates when I get them, I do web development, I do blogs, I do art asset generation, I do social media, I do excessive amounts of coffee.
But networking? No. Don't let me near those cables. I'd probably start biting them or something.
Image not for the faint of heart.
Using old sto long-in method, unable to connect to cryptic login server,
Using Arc unable to connect to account server.
Login to forums is accessible and working fine.
hehe, biting the networking cables? Wait...that's it! Have your network team check for Cardassian voles in the server room and then get O'Brien on the case!
http://vignette2.wikia.nocookie.net/memoryalpha/images/1/1b/Cardassian_vole_hunting.jpg/revision/latest?cb=20071218015034&path-prefix=en
That's quite a feast! I count at two Cat 5 cables, one cat 6, and one set of RCA connectors on that plate.
The network team can't do anything with that information if you don't provide a trace route. To do so:
This process greatly assists network engineers as it indicates exactly where the connectivity problem is occurring.
--->Ground Combat General Bugs Directory
Real join date: March 2012 / PvP Veteran since May 2012 (Ground and Space)
Don't worry all you need to do is power everything off and on again and make sure those cables are in secure.
At bout 7:40 PM I finished patching Tribble, tried to log in saw "Server Not Available" (That's normal I assume as you guys just put a final/new patch on it) -- so exited -- re-launched and getting the Blank/Black Baground with "Loading Please Wait..." in upper left corner.
Tracert to account server:
Tracert to Patchserver:
PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
Well, from the look of those trace routes the problem isn't with the patch server or the account server. I'm curious, can you ping 208.95.186.12 and 208.95.186.52?
--->Ground Combat General Bugs Directory
Real join date: March 2012 / PvP Veteran since May 2012 (Ground and Space)
Only time will tell. All I know is that engineers have continued to investigate the matter, even before season 10 dropped today.
Saying that, please post in this thread if you are having problems with your connection instead of chat about what's been happening with disconnections and lag recently as it will help keep the thread on topic and ensure that the community team, devs and engineers have a clean place to look at the information they need to hopefully resolve these issues.
For general chat about recent disconnections and lag since the Delta Recruitment event please go to one of the existing threads that are just chatting about this.
Thanks.
my client updated fine and then when I hit engage it crashed on the black cryptic page. The error message is:
Unable to initialize on-demand patching and connect to the patch server. The connection was idle for too long.
The cryptic error submission tool then opens, fails to get a submission number and then closes on it's own.
tracert results:
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Windows\System32>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 5 ms <1 ms <1 ms 192.168.0.1
2 28 ms 24 ms 25 ms mpls-dsl-gw62.mpls.qwest.net [207.225.140.62]
3 28 ms 23 ms 28 ms mpls-agw1.inet.qwest.net [75.168.229.233]
4 56 ms 56 ms 62 ms bst-edge-05.inet.qwest.net [67.14.30.130]
5 63 ms 57 ms 56 ms 65.120.117.250
6 63 ms 57 ms 56 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
7 56 ms 69 ms 56 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
8 57 ms 56 ms 60 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Trace complete.
Public IP is 97.116.168.60
want play an STF, after 3 mins unplayable lag, i warped out cause there no way to play, my ship was jumping from one edge to the other!
Dont farse us with tracert and ping tests, im tired with that, STO should go closed, that was the best for our nerves! im out, no chance to play that game after 20:00 middle Europe time!
and i will not longer spend any Euro to PWE!
Characters FED: TAC Ponos - TAC Tromos - ENG Athena - ROM TAC Phovos - SCI Martyrium - REM Apatros
Fleet: La Familia: SCI Stave
KDF Fleet: Syndicate of Shadows: ENG Sha'Kal
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\W A Graham II>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 2 ms 24 ms 9 ms 192.168.0.1
2 32 ms 20 ms 18 ms cpe-67-11-208-1.satx.res.rr.com [67.11.208.1]
3 25 ms 19 ms 29 ms cpe-67-11-208-1.satx.res.rr.com [67.11.208.1]
4 31 ms 32 ms 45 ms 24.28.133.221
5 18 ms 24 ms 19 ms 24.175.34.12
6 27 ms 22 ms 20 ms agg20.snavtxuu02r.texas.rr.com [24.175.32.212]
7 55 ms 33 ms 32 ms agg23.hstqtxl301r.texas.rr.com [24.175.32.156]
8 57 ms 28 ms 29 ms bu-ether16.hstqtx0209w-bcr00.tbone.rr.com [66.10
9.6.108]
9 54 ms 39 ms 28 ms bu-ether22.dllstx976iw-bcr00.tbone.rr.com [107.1
4.19.216]
10 29 ms 29 ms 26 ms 0.ae2.pr1.dfw10.tbone.rr.com [107.14.17.236]
11 37 ms 35 ms 29 ms te0-4-0-17.ccr21.dfw03.atlas.cogentco.com [154.5
4.11.49]
12 25 ms 29 ms 30 ms be2031.ccr21.dfw01.atlas.cogentco.com [154.54.7.
45]
13 39 ms 33 ms 32 ms be2144.ccr21.iah01.atlas.cogentco.com [154.54.25
.105]
14 47 ms 55 ms 52 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
.17]
15 65 ms 59 ms 59 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
.94]
16 73 ms 71 ms 79 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31
.118]
17 89 ms 83 ms 75 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
.14]
18 87 ms 76 ms 81 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
om [154.54.46.134]
19 74 ms 69 ms 78 ms 38.111.40.114
20 68 ms 74 ms 69 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
Then:
The website is experiencing technical difficulties. Normal game play is not affected.
Trying now to "engeage"...
I worked in IT for a quarter of a century... Standard bug fix/problem finding technique...
Stuff works... change Stuff... Stuff no longer works... Check what you changed... Unchange broken Stuff changes... Stuff works again...
Problems started last Tuesday with unannounced patches, got worse on Thursday with the announced patch, probably the damn foolish post-logout dummy launcher prepatch thing. Was ok this Monday, now terminally borked.
I find the constant 'prepatch on logout' thing suspicious. Since the prepatch launcher is trying to connect to the servers while the game client is still running, I wonder if this means every 'logging out because of terrible lag' player is using more server connections than the poor people still in the game, especially since the prepatch never seems to complete properly and always re-runs on logout.
Just a thought for something to get the techs to check.
Set a man on fire and he's warm for the rest of his life...</b></size></center>
I've been having what I believe is a graphics related crash for a bit now. I've got a Dell Inspiron with an Intel HD graphics card. the crash only happened a couple times a day, and as I play for several hours at a time, it wasn't much more than an annoyance, the server disconnects were worse, imho.
HOWEVER, after the season 10 patch, I've been getting the same crash constantly! I get past the Cryptic loading screen to the Star Trek Online loading screen, then, after anywhere from 5 to 15 seconds(yes, I timed each one after the first 3 times), the game crashes and I get the error, I've tried a work around mentioned on pwe's support page, didn't work, I attempted to try a workaround found in this thread, but cant find where to change my gpu settings. That's all the detail I can really give at this point, I'm too PO'd to think straight. I've been looking forward to this update since details where announce, and now I an't play the game!:mad:
I'ts gatta have a least a little to do with the update, PLEASE tell me there's something being done about this.
The valiant crew of the U.S.S. Canth NX-92835-B
Can these guys not take some time to make sure patching isn't going to TRIBBLE up logins?
Fatal Error: Direct3D driver returned error code
(DXGI_ERROR_REMOVED) while checking sync query.
Technical Detail:Sync query 5 0x3dd77c0 GetData == 0x887a0005 0 NF
527
D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006.
Before this i would keep getting server not responding while playing
LimmEwinks ... :}
Try booting in safe mode. At the character select screen open options and check your directx setting. Then exit the game and reboot normally.
I get a similar error whenever the options revert to default and that's how I fixed it for some reason the game doesn't work for me unless its in directx9, but it defaults to 10..