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  • jam3s1701jam3s1701 Member Posts: 1,825 Arc User
    edited April 2015
    Hey guys, just wanting to checkmark something here. Anyone here a European player that is having serious latency issues as of last week?

    For some reason, I was noticing a slight trend of players commenting in tandem with their "my connection has actually been just fine" with "...and I'm not even in the US!"

    Goes in fits and starts, one day ok then one day so awful I tend to just sit and chat with friends in game.

    Also noticed time of day has effect on lag issues etc.
    JtaDmwW.png
  • questeriusquesterius Member Posts: 8,462 Arc User
    edited April 2015
    Hey guys, just wanting to checkmark something here. Anyone here a European player that is having serious latency issues as of last week?

    For some reason, I was noticing a slight trend of players commenting in tandem with their "my connection has actually been just fine" with "...and I'm not even in the US!"
    UK based - had a little lag here and there but nothing serious.
    Get the odd DC too.

    Netherlands. Probably a stone throw away from your folks in Amsterdam.
    No problems connecting, but lagg in space and ground maps is horrible atm.
    This program, though reasonably normal at times, seems to have a strong affinity to classes belonging to the Cat 2.0 program. Questerius 2.7 will break down on occasion, resulting in garbage and nonsense messages whenever it occurs. Usually a hard reboot or pulling the plug solves the problem when that happens.
  • senatorvreenaksenatorvreenak Member Posts: 0 Arc User
    edited April 2015
    Hey guys, just wanting to checkmark something here. Anyone here a European player that is having serious latency issues as of last week?

    For some reason, I was noticing a slight trend of players commenting in tandem with their "my connection has actually been just fine" with "...and I'm not even in the US!"

    Sweden!!!!
  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    edited April 2015
    Just going to repost this here in the main thread. I know people are concerned about the latency issues. I just want to say that we are too.

    There are a ton of variables that need to be taken into consideration, when you have a problem such as this that's affecting certain players than others. You look over demographics. Are all the players experiencing latency issues exclusively from one region? No, it's more generalized? Ok, next route of questioning. Is it failed routing through a switch that's mismanaging certain networking? Yay or nay?

    If it's as simple of an ah-ha moment, the team usually catches it within an hour or so from the point of entry. This is where we see a whole lot of failed maps specific to an event and go "that's a pattern!" This is where we see that for some reason one of the Boston routers is glowing red and hissing at us.

    If it's not one of those, it's usually a more nebulous problem that requires more time before we can find the solution. Are we still looking though?

    You're damn right we are.
  • oceansongoceansong Member Posts: 96 Arc User
    edited April 2015
    i guess if you ban enough people for complaining about the lag then maybe you'll see that there's a problem.
    feel free to ban me again if it helps make the game better, it's only a forum :)
  • lucho80lucho80 Member Posts: 6,600 Bug Hunter
    edited April 2015
    I'm a 2 hour drive to the servers. Packets get routed through New Britain, CT-> Hartford, CT-> NYC-> Boston, and I still get the occasional "server not responding" and lag and random disconnects. This morning I got disconnected 3 times.
  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    edited April 2015
    oceansong wrote: »
    i guess if you ban enough people for complaining about the lag then maybe you'll see that there's a problem.
    feel free to ban me again if it helps make the game better, it's only a forum :)
    No, only the flaming/trolling and obscenities used in your prior posts. But if you insist, I am more than happy to oblige.
  • gnodgnod Member Posts: 1 Arc User
    edited April 2015
    banning some1 for complaining about lag is TRIBBLE.....shoot the server says its up but the loader wont load.....lag and connection issues suck atm fix and stop wasting time reading about the lag....FIX THE LAG
  • sfc#5932 sfc Member Posts: 992 Bug Hunter
    edited April 2015
    gnod wrote: »
    banning some1 for complaining about lag is TRIBBLE.....shoot the server says its up but the loader wont load.....lag and connection issues suck atm fix and stop wasting time reading about the lag....FIX THE LAG
    The funny thing about this post is, you're actually insulting the wrong person.

    You're basically shooting the messenger for trying to get things fixed.
  • khamseenairkhamseenair Member Posts: 2,640 Bug Hunter
    edited April 2015
    In the UK, I don't experience much latency during the day (local time), but once we enter into American prime time it's dreadful. Single player missions are generally ok, but any type of team mission or busy social map and I'm rubber banding all over the place. Just ran an ISA and it was really bad, then a CCA and that too was bad. Yet I'd ran them earlier in the day without any issues. Also, when I beamed down to SF Academy to log out for the night I kept rubber banding back about 20 meters as I was running over to the Lore officer.
    Join date is wrong, I've actually been around since STO Beta.
    True alters don't have a "main". Account wide unlocks for all unique event rewards!!
  • organicmanfredorganicmanfred Member Posts: 3,236 Arc User
    edited April 2015
    The funny thing about this post is, you're actually insulting the wrong person.

    You're basically shooting the messenger for trying to get things fixed.

    I bet some of our regular trolls created additional forum accounts.. :rolleyes:
  • rikersdadrikersdad Member Posts: 74 Arc User
    edited April 2015
    After thursday patchings, my launcher comes up fine but fails to authenticate me to account server.
    I wonder if more people see that we should start a new thread about authentication rather than launcher issues.
  • sfc#5932 sfc Member Posts: 992 Bug Hunter
    edited April 2015
    I bet some of our regular trolls created additional forum accounts.. :rolleyes:
    First posts are always rough. :cool:
  • vengefuldjinnvengefuldjinn Member Posts: 1,521 Arc User
    edited April 2015
    This is where we see that for some reason one of the Boston routers is glowing red and hissing at us.[/B]

    Trendy, Is this just a joke?, or are you really having trouble with one of the Boston servers? I ask this cause I'm experiencing problems myself and I'm not that far from Boston.

    Sorry if it's otherwise obvious, I've pulled a double and my mind if fried due to lack of rest.
    tumblr_o2aau3b7nh1rkvl19o1_400.gif








  • sunfranckssunfrancks Member Posts: 3,925 Arc User
    edited April 2015
    Just ran a traceroute to "accounts.crypticstudios.com" and cogent seems way off!

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.2.1
    2 * * * Request timed out.
    3 45 ms 45 ms 42 ms ip-84-38-37-34.easynet.co.uk [84.38.37.34]
    4 40 ms 40 ms 40 ms ae51.edge6.London1.Level3.net [212.113.9.53]
    5 43 ms 43 ms 44 ms ae-228-3604.edge3.London1.Level3.net [4.69.166.158]
    6 43 ms 43 ms 43 ms ae-228-3604.edge3.London1.Level3.net [4.69.166.158]
    7 40 ms 39 ms 40 ms be3043.ccr22.lon01.atlas.cogentco.com [130.117.15.245]
    8 39 ms 40 ms 40 ms be2163.ccr41.lon13.atlas.cogentco.com [130.117.50.202]
    9 46 ms 46 ms 46 ms be2391.ccr21.lpl01.atlas.cogentco.com [154.54.39.150]
    10 2774 ms 113 ms 148 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]
    11 113 ms 113 ms 113 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    12 124 ms 125 ms 112 ms 38.111.40.114
    13 117 ms 117 ms 117 ms accounts.crypticstudios.com [208.95.185.165]

    Trace complete.
    Fed: Eng Lib Borg (Five) Tac Andorian (Shen) Sci Alien/Klingon (Maelrock) KDF:Tac Romulan KDF (Sasha) Tac Klingon (K'dopis)
    Founder, member and former leader to Pride Of The Federation Fleet.
    What I feel after I hear about every decision made since Andre "Mobile Games Generalisimo" Emerson arrived...
    3oz8xC9gn8Fh4DK9Q4.gif





  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    edited April 2015
    Trendy, Is this just a joke?, or are you really having trouble with one of the Boston servers? I ask this cause I'm experiencing problems myself and I'm not that far from Boston.

    Sorry if it's otherwise obvious, I've pulled a double and my mind if fried due to lack of rest.

    To my knowledge, none of our servers are currently hissing at us.
    And you should get some rest :)
  • trillbuffettrillbuffet Member Posts: 861 Arc User
    edited April 2015
    No, only the flaming/trolling and obscenities used in your prior posts. But if you insist, I am more than happy to oblige.

    You can catch more bees with honey than you can with vinegar but it seems like someone drank all the honey and soaking the player base with vinegar and you get such reactions.
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited April 2015
    Just going to repost this here in the main thread. I know people are concerned about the latency issues. I just want to say that we are too.

    There are a ton of variables that need to be taken into consideration, when you have a problem such as this that's affecting certain players than others. You look over demographics. Are all the players experiencing latency issues exclusively from one region? No, it's more generalized? Ok, next route of questioning. Is it failed routing through a switch that's mismanaging certain networking? Yay or nay?

    If it's as simple of an ah-ha moment, the team usually catches it within an hour or so from the point of entry. This is where we see a whole lot of failed maps specific to an event and go "that's a pattern!" This is where we see that for some reason one of the Boston routers is glowing red and hissing at us.

    If it's not one of those, it's usually a more nebulous problem that requires more time before we can find the solution. Are we still looking though?

    You're damn right we are.

    Ty for this reply, it's important for us to know you guys are working on the problem :) I hope in a quick resolution, because now playing is very frustrating, especially in private STFs and PvP :(
  • atrainiacatrainiac Member Posts: 7 Arc User
    edited April 2015
    Love the new Server Not Responding minigame!

    I have a high score of (350.00)! Beat that!

    Current score is (150.00) while sitting at the exchange on DS9.

    (In middle america, near a farm in Iowa. Sent ping results days ago in a ticket. Still cannot play for about a week, losing hope quickly.)
  • trillbuffettrillbuffet Member Posts: 861 Arc User
    edited April 2015
    Don't worry I am sure PWE has interviews scheduled to replace the hamsters they fired. Fix incoming they went to the pet store and found a lab rat for half price and will put them in the hamster wheel any moment now.
  • crypticarmsmancrypticarmsman Member Posts: 4,115 Arc User
    edited April 2015
    Sunny Southern California (USA) - and the problems I've described in previous posts - the most annoying being the Blank launcher with "Loading Please Wait..." on a Black background and no further load up progression began on Tues. 4/7 post patch.

    And when it occurs it occurs across all 3 Cryptic MMOs if I try to launch NW or CO.
    Formerly known as Armsman from June 2008 to June 20, 2012
    TOS_Connie_Sig_final9550Pop.jpg
    PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
  • lokienthorlokienthor Member Posts: 11 Arc User
    edited April 2015
    I have been experiencing the same Server not responding message for a long time now. Since Delta Recruit is was fine till the Tuesday following release of it emergency patch, I would get loading...please wait...as well. But still getting the Server Not Responding. It happens most of the time while trying to work on my Delta Recruit (not that that has anything to do with it) sometimes I will be just sitting and talking. I am rather new to the game and a sub since 2 weeks into my coming here from past mmo. I like this game alot, it has things most other games don't have idk what it is but just something about space combat that is amazingly fun imo. But I understand the MMO business is a pain in the butt. Thank you for the great game, I will continue to enjoy this game, and hope the engineers can figure this out. :)
  • jivedutchjivedutch Member Posts: 357 Arc User
    edited April 2015
    The following tool will display a traceroute (how the data flows from your pc to the game server) and respons times from the systems along the path (shows hickups).


    WINMTR Sourceforge Page
    Download latest version

    How to Use WinMTR

    To run a traceroute or ping on a domain using WinMTR:

    Open WinMTR.
    In the Host field, type the domain name or IP of the host (e.g. accounts.crypticstudios.com).
    Push Start and wait.
  • [Deleted User][Deleted User] Posts: 0 Arc User
    edited April 2015

    If it's not one of those, it's usually a more nebulous problem that requires more time before we can find the solution. Are we still looking though?

    You're damn right we are.

    Appreciate the work that goes into it. I hope at some point, expanding to larger and/or more servers will come, as capacity seemed to be an issue last weekend.

    I'm in Ontario, Canada. I don't get lag often, but I do get "server not responding" every now and then. Particularly, got that a lot this week during the midnight to 5-6am EST time, usually lasting upwards of 125-150 seconds and mostly when trying to jump zones. I had to restart the client a few times, when I'd get hung up trying to zone.

    Only other time I get any major lag (& occassionally rubberbanding) are when we get big updates like the anniversary event. Again, seems like a server capacity issue on that note.

    Oh, and pretty much any red alert or PVE is a lagfest with a lot of rubberbanding. I get that even worse on the tholian red alert in Tau Dewa.

    Hope this helps in some way.


    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 172.16.*.***
    2 9 ms 8 ms 7 ms 7.11.163.49
    3 11 ms 7 ms 11 ms 24.156.149.101
    4 12 ms 12 ms 10 ms gw02.wlfdle-ge7-1-2.mtnk.phub.net.cable.rogers.com [69.63.***.*]
    5 24 ms 25 ms 24 ms 64.71.241.110
    6 25 ms 24 ms 25 ms be812.ccr41.iad02.atlas.cogentco.com [154.54.11.217]
    7 25 ms 25 ms 26 ms be2112.mpd22.dca01.atlas.cogentco.com [154.54.5.234]
    8 31 ms 32 ms 34 ms be2151.ccr42.jfk02.atlas.cogentco.com [154.54.40.74]
    9 38 ms 38 ms 38 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
    10 37 ms 38 ms 37 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    11 36 ms 49 ms 37 ms 38.111.40.114
    12 37 ms 42 ms 37 ms accounts.crypticstudios.com [208.95.185.165]

    Trace complete.
  • jkstocbrjkstocbr Member Posts: 0 Arc User
    edited April 2015
    Here is my tracert from Australia (G'day!) ... I am currently not having any connection, disconnection or lag issues. I have 100Mbs Fiber connection.

    Hope it helps towards a resolution for those that are experiencing issues :(


    >tracert 208.95.185.165

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 1 ms 2 ms 1 ms Budii.iiNet [10.1.1.1]
    2 4 ms 2 ms 3 ms lo0.bng1.cbr2.on.ii.net [150.101.32.45]
    3 2 ms 5 ms 2 ms ae4.cr1.cbr1.on.ii.net [150.101.33.0]
    4 2 ms 3 ms 2 ms ae0.cr1.cbr2.on.ii.net [150.101.33.7]
    5 * 20 ms 12 ms ae2.br1.syd4.on.ii.net [150.101.33.22]
    6 184 ms 184 ms 184 ms te-0-2-1-2.br1.lax1.on.ii.net [150.101.34.42]
    7 156 ms 154 ms 154 ms los-brdr-01.inet.qwest.net [63.146.27.41]
    8 * * * Request timed out.
    9 228 ms 228 ms 228 ms 65.120.117.250
    10 231 ms 229 ms 228 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    11 257 ms 266 ms 256 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 228 ms 228 ms 227 ms accounts.crypticstudios.com [208.95.185.165]

    Trace complete.
  • sunfranckssunfrancks Member Posts: 3,925 Arc User
    edited April 2015
    jkstocbr wrote: »
    Here is my tracert from Australia (G'day!) ... I am currently not having any connection, disconnection or lag issues. I have 100Mbs Fiber connection.

    Hope it helps towards a resolution for those that are experiencing issues :(


    >tracert 208.95.185.165

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 1 ms 2 ms 1 ms Budii.iiNet [10.1.1.1]
    2 4 ms 2 ms 3 ms lo0.bng1.cbr2.on.ii.net [150.101.32.45]
    3 2 ms 5 ms 2 ms ae4.cr1.cbr1.on.ii.net [150.101.33.0]
    4 2 ms 3 ms 2 ms ae0.cr1.cbr2.on.ii.net [150.101.33.7]
    5 * 20 ms 12 ms ae2.br1.syd4.on.ii.net [150.101.33.22]
    6 184 ms 184 ms 184 ms te-0-2-1-2.br1.lax1.on.ii.net [150.101.34.42]
    7 156 ms 154 ms 154 ms los-brdr-01.inet.qwest.net [63.146.27.41]
    8 * * * Request timed out.
    9 228 ms 228 ms 228 ms 65.120.117.250
    10 231 ms 229 ms 228 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    11 257 ms 266 ms 256 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 228 ms 228 ms 227 ms accounts.crypticstudios.com [208.95.185.165]

    Trace complete.

    Somehow you are avoiding cogent, probably why you aren't having problems... :eek:
    Fed: Eng Lib Borg (Five) Tac Andorian (Shen) Sci Alien/Klingon (Maelrock) KDF:Tac Romulan KDF (Sasha) Tac Klingon (K'dopis)
    Founder, member and former leader to Pride Of The Federation Fleet.
    What I feel after I hear about every decision made since Andre "Mobile Games Generalisimo" Emerson arrived...
    3oz8xC9gn8Fh4DK9Q4.gif





  • originalfrans83originalfrans83 Member Posts: 27 Arc User
    edited April 2015
    Well, you got the launcher patch fixed, now it sits at the loading screen and does nothing. I can stare at the Delta Rising logo for just so long before giving up. So far its been 20 minutes. Done.
  • [Deleted User][Deleted User] Posts: 0 Arc User
    edited April 2015
    Well, you got the launcher patch fixed, now it sits at the loading screen and does nothing. I can stare at the Delta Rising logo for just so long before giving up. So far its been 20 minutes. Done.

    Just for posterity's sake, has anyone who's been unable to load tried it in safe mode? If not, couldn't hurt to try.
  • sarosssaross Member Posts: 248 Media Corps
    edited April 2015
    Just going to repost this here in the main thread. I know people are concerned about the latency issues. I just want to say that we are too.

    There are a ton of variables that need to be taken into consideration, when you have a problem such as this that's affecting certain players than others. You look over demographics. Are all the players experiencing latency issues exclusively from one region? No, it's more generalized? Ok, next route of questioning. Is it failed routing through a switch that's mismanaging certain networking? Yay or nay?

    If it's as simple of an ah-ha moment, the team usually catches it within an hour or so from the point of entry. This is where we see a whole lot of failed maps specific to an event and go "that's a pattern!" This is where we see that for some reason one of the Boston routers is glowing red and hissing at us.

    If it's not one of those, it's usually a more nebulous problem that requires more time before we can find the solution. Are we still looking though?

    You're damn right we are.

    Glad you guys are looking into the issues still. Thought I'd post my traceroute and other information.

    Information:
    Location - Michigan, USA
    Hardware: (Company Custom build Desktop) i7 Extreme 5820, 32gb ram 2x SLI 980GT video, PCIe SSD, OS: 64bit 7, 8, and 8.1 (yes multi boot for testing purposes) also available to access Apple Macbook pro retina 2013 model
    (computer I use primarily use is a desktop, however lag is seen on both)

    ISP: 60/25 speed from Comcast Business class with dedicated IP addresses

    Traceroute:
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 172.16.20.1
    2 * * * Request timed out.
    3 7 ms 11 ms 7 ms c-68-46-134-1.hsd1.mi.comcast.net [68.46.134.1]

    4 17 ms 15 ms 7 ms te-5-7-ur03.flint.mi.michigan.comcast.net [68.87
    .185.77]
    5 10 ms 8 ms 8 ms te-0-6-0-9-ar02.pontiac.mi.michigan.comcast.net
    [68.87.190.237]
    6 17 ms 16 ms 17 ms be-33668-cr01.350ecermak.il.ibone.comcast.net [6
    8.86.90.45]
    7 14 ms 18 ms 15 ms he-0-11-0-0-pe04.350ecermak.il.ibone.comcast.net
    [68.86.83.58]
    8 15 ms 22 ms 26 ms 23.30.206.134
    9 16 ms 16 ms 15 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29
    .21]
    10 24 ms 24 ms 23 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
    .178]
    11 35 ms 34 ms 34 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    12 37 ms 38 ms 37 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    13 37 ms 42 ms 36 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    14 37 ms 36 ms 49 ms 38.111.40.114
    15 38 ms 38 ms 37 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    Above traceroute is the worst that I have seen. Typically the worst it gets is 39ms at tops.

    I see lag as in the videos in my signature. And while there are just a few there posted, that is how everything is for me.
    Need help with a mission to beat it? Visit http://pilotreviewshow.com to learn how we can help!

    Top DPS 102k
  • salenferretsalenferret Member Posts: 54 Arc User
    edited April 2015
    I was fine yesterday, and now today it's lag and/or disconnect city. Again. *sigh* Please fix this issue.
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