Hey. Having a small problem. When i do a basic boot it says that my video card crashes. But when I do a safe boot it loads fine. I would also add that this patch is the only time that this is happening to me. I'm running on a laptop so please don't ask me to update my video driver when it's been running fine up till this point.
A couple are reporting problems logging in due to graphics card problems.
A couple of things that have helped people in the past are:
* Ensure you've downloaded the most up to date drivers for graphics card
* In the launcher under options, select safe mode and change the DirectX version to 9
Please post back with what you try and the results they provide.
As the subject line says. I was in a Red Alert versus Tholians and lost connection. For the past half hour I've been trying to get back in and I've gotten as far as picking my character and trying to load them in, only to repeatedly get disconnected from the Account Server. When I try to log back in, it never makes it so I have to go all the way out and wait until it finally lets me in, only to have it happen again.
I don't know if this is the proper place for this post, but it'll have to do for now.
A couple are reporting problems logging in due to graphics card problems.
A couple of things that have helped people in the past are:
* Ensure you've downloaded the most up to date drivers for graphics card
* In the launcher under options, select safe mode and change the DirectX version to 9
Please post back with what you try and the results they provide.
Trying it now, only see Safe Mode though. does not give me an option for DirectX9
I got stuck on Iconian part of loading screen. I found if I went to options, and put a check in 'safe mode' help me get thru. Hav2 reset your options. I loaded UI and tried to re-log, didnt work. guess I hav2 keep trying a lower graphics setting. Thought this might help sum1.
LimmEwinks ... :}
Stage 1 - Launcher - Options - Safe Mode
Stage 2 - Once logged into the game, options - set up your graphics prefs as usual, do not 'lower' them, that's not the problem. when setting up the options, make sure the mode is set to 'windowed' not 'windowed full screen' or 'full screen'[
Stage 3 - Exit the game while making sure the window is NOT maximized
Stage 4 - re-launch/login as usual, once at the char selection screen you can maximize the window for normal play.
Stage 5 - Un maximize the window before quiting.
That *SHOULD* solve the 'crash on logo load screen' problem.
<center><font size="+5"><b>Give a man a fire and he's warm for a day... Set a man on fire and he's warm for the rest of his life...</b></size></center>
Trying it now, only see Safe Mode though. does not give me an option for DirectX9
You have to login in safe mode, then in the options you will be able to change the directx settings. Also, see the notes in this thread about not using full screen or windowed maximized settings.
Thanks for the advice on the safe mode and changing to directx 9, this worked for me.
Now I have te same login issues; I can log in, an make to the character select page, but cannot pass beyond there as it disconects me when I click to launch. Let´s hope tomorrow´s patch can solve this issue.
Just one of my characters is affected so far. Karius@TK79. I can't log him in, he gets stuck in a "Server Not Responding" loading screen after login. He's a KDF Rom.
Be greatful you have broken barrier 1, my child. I can't even load up to character selection! My client crashed on the snazzy new "Star Trek Online: The Iconian War" loading screen.
Of course, I'm also still using the pre-Arc launcher. :cool:
" Fatal Error: Direct3D driver returned error code
(DXGI_ERROR_DEVICE_REMOVED) while checking sync query.
Technical Details: Sync query 5 0xa951ac0 GetData == 0x887a0005 0 NF
0
D3D11 Device removed due to DXGI_EORROR_DEVICE_HUNG 0x887a0006 "
That's the exact error message which came up for me in a message box. Thought I'd post it in case a dev sees this post just in case it helps them solve this. The timing for when my crash occurred was just before I got to the character selection screen.
I hope the patch they're doing tomorrow works because I've been looking forward to Season 10.
This is the same error code I've been getting for the pass two week. The same code that I have been typing into the cryptic crash box that pops up when the game crashes.
" Fatal Error: Direct3D driver returned error code
(DXGI_ERROR_DEVICE_REMOVED) while checking sync query.
Technical Details: Sync query 5 0xa951ac0 GetData == 0x887a0005 0 NF
0
D3D11 Device removed due to DXGI_EORROR_DEVICE_HUNG 0x887a0006 "
That's the exact error message which came up for me in a message box. Thought I'd post it in case a dev sees this post just in case it helps them solve this. The timing for when my crash occurred was just before I got to the character selection screen.
I hope the patch they're doing tomorrow works because I've been looking forward to Season 10.
This is the same error code I've been getting for the pass two week. The same code that I have been typing into the cryptic crash box that pops up when the game crashes.
Stage 2 - Once logged into the game, options - set up your graphics prefs as usual, do not 'lower' them, that's not the problem. when setting up the options, make sure the mode is set to 'windowed' not 'windowed full screen' or 'full screen'[
Stage 3 - Exit the game while making sure the window is NOT maximized
Stage 4 - re-launch/login as usual, once at the char selection screen you can maximize the window for normal play.
Stage 5 - Un maximize the window before quiting.
That *SHOULD* solve the 'crash on logo load screen' problem.
This is definitely seeming to work. Thank you for suggesting this method. I didn't see this issue mentioned in the patch notes for tomorrow, but I'm hoping it'll be included.
2) Scroll down to the section on the page that reads "Install DirectX End-User Runtime if your application or game requires an earlier version of DirectX"
3) Click the link for "DirectX End-User Runtime Web Installer"
4) On the page that opens, follow the installation intructions
tried the above suggestion. downloaded the directx end-user runtime installer. it said a newer or equivalent version was already installed so nuthin happened
i want to try what others have mentioned about putting the loader in safe mode. there must be some simple instructions how to do this. WOULD SOMEBODY PLEASE POST A FREAKIN LINK TO HOW TO DO THIS. thank you
tried the above suggestion. downloaded the directx end-user runtime installer. it said a newer or equivalent version was already installed so nuthin happened
i want to try what others have mentioned about putting the loader in safe mode. there must be some simple instructions how to do this. WOULD SOMEBODY PLEASE POST A FREAKIN LINK TO HOW TO DO THIS. thank you
When you start the game either from ARC or the desktop icon for star trek... The first thing that pops up is the launcher, its the window that shows the patch loading before you hit engage. On this window go to the top and select options from the menu in the upper right and safe mode is a choice in that list.
When you get into the game most problems revolve around using directx 11 in the display settings. If you change this to directx 9 and then restart the game it usually resolves the directx crash issue. This has been going on long before this season's launch for people using higher end AMD cards.
Gold Sub since March 2010
Lifetime Sub since June 2010
sorry i freaked out a little there. five reinstalls, several other attempts at a fix, and still the same fatal crash at the end each time for something i had nothing to do with. lets just say its a tad aggravating
i started using sto under ARC but would like to switch to Steam if i can so that i dont have to use ARC at all
can i do that AND without starting over on characters?
thanks
Yes - that should go without hassle. Both Steam and Arc are just 'library platforms' for games - they utilize basically an built-in quickroute to launch the game you want to play and gather them in a neat overview. The launcher itself of the game and the executable should be the same, and the data regarding the characters etc is taken of the servers of Cryptic which doesn't differentiate between origin platforms of the launchers (Arc, Steam, local PC without platform, etc).
Hope this answers your question
Howdy again,
Well server is up and I am still getting this on Iconion War Logo and crashing going on 2 days now I am starting to get frustrated with this issue. Hope you all get this fixed ASAP!
Howdy again,
Well server is up and I am still getting this on Iconion War Logo and crashing going on 2 days now you all starting to get frustrated with this issue. Hope you all get this fixed ASAP!
If it helps, I found selected "Safe Mode" in the launcher gets me into the game. Then I change my displays settings to DirectX 9 and readjust graphics as needed.
Member since November 2009... I think. (UFP) Ragnar
If it helps, I found selected "Safe Mode" in the launcher gets me into the game. Then I change my displays settings to DirectX 9 and readjust graphics as needed.
Howdy,
I tried that. I also tried reinstalling ARC and launcher no luck!
i feel like we're back dealing rabbit ear anttenas on TVs;( you stand here, you
stand there, and you hold the coat hanger in the window. )
Oh, but just wait cause we're during maintance tomarrow between 7 and 10, whoops sorry there were problems so be extending the maintance.
Ok, maintance is done have fun and check out all the stuff we fixed and added.
Oh i would like to but there one biig issue, YOU FORGOT TO FIX THE FREAKIN LOGIN ISSUES!!!
that everybody has been complaining about for the last couple of weeks.
Hey, Cryptic news flash if people can't login then they can't play the game.
Comments
A couple of things that have helped people in the past are:
* Ensure you've downloaded the most up to date drivers for graphics card
* In the launcher under options, select safe mode and change the DirectX version to 9
Please post back with what you try and the results they provide.
I don't know if this is the proper place for this post, but it'll have to do for now.
Trying it now, only see Safe Mode though. does not give me an option for DirectX9
Stage 1 - Launcher - Options - Safe Mode
Stage 2 - Once logged into the game, options - set up your graphics prefs as usual, do not 'lower' them, that's not the problem. when setting up the options, make sure the mode is set to 'windowed' not 'windowed full screen' or 'full screen'[
Stage 3 - Exit the game while making sure the window is NOT maximized
Stage 4 - re-launch/login as usual, once at the char selection screen you can maximize the window for normal play.
Stage 5 - Un maximize the window before quiting.
That *SHOULD* solve the 'crash on logo load screen' problem.
Set a man on fire and he's warm for the rest of his life...</b></size></center>
You have to login in safe mode, then in the options you will be able to change the directx settings. Also, see the notes in this thread about not using full screen or windowed maximized settings.
Now I have te same login issues; I can log in, an make to the character select page, but cannot pass beyond there as it disconects me when I click to launch. Let´s hope tomorrow´s patch can solve this issue.
My other characters are working fine.
STO Screenshot Archive
Of course, I'm also still using the pre-Arc launcher. :cool:
" Fatal Error: Direct3D driver returned error code
(DXGI_ERROR_DEVICE_REMOVED) while checking sync query.
Technical Details: Sync query 5 0xa951ac0 GetData == 0x887a0005 0 NF
0
D3D11 Device removed due to DXGI_EORROR_DEVICE_HUNG 0x887a0006 "
That's the exact error message which came up for me in a message box. Thought I'd post it in case a dev sees this post just in case it helps them solve this. The timing for when my crash occurred was just before I got to the character selection screen.
I hope the patch they're doing tomorrow works because I've been looking forward to Season 10.
I get ....
"Fatal Error: Direct3D driver returned error code
etc etc etc etc"
U.S.S. Maelstrom, NCC-71417 (Constitution III-class/flagship) --- Fleet Admiral Hauk' --|-- Dahar Master Hauk --- I.K.S. qu'In 'an bortaS (D7-class / flagship)
This is the same error code I've been getting for the pass two week. The same code that I have been typing into the cryptic crash box that pops up when the game crashes.
This is the same error code I've been getting for the pass two week. The same code that I have been typing into the cryptic crash box that pops up when the game crashes.
This is definitely seeming to work. Thank you for suggesting this method. I didn't see this issue mentioned in the patch notes for tomorrow, but I'm hoping it'll be included.
2) Season 10 Loading Screen finished loading.
3) Game crashed with following error from the Cryptic Crash Report:
Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.
Technical Details: Sync query 13 0xf6d0140 GetData == 0x887a0005 0 NF 0
D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006
Additionally, Mozilla Firefox crashed immediately afterward with the following error report:
Accessibility: Active
AdapterDeviceID: 0x0102
AdapterDriverVersion: 8.15.10.2353
AdapterSubsysID: 05891025
AdapterVendorID: 0x8086
Add-ons: %7B1dbc4a33-ea62-4330-966c-7bdad3455322%7D:1.0.6.10,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:3.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.9,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:5.2.0
AvailablePageFile: 8481861632
AvailablePhysicalMemory: 2005708800
AvailableVirtualMemory: 3198726144
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 54329344
BreakpadReserveSize: 67108864
BuildID: 20150402191859
CrashTime: 1429687918
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
GraphicsCriticalError: |[0][GFX1-]: [D2D1.1] 4CreateBitmap failure Size(28,25287) Code: 0x80070057|[1][GFX1-]: [D2D1.1] 4CreateBitmap failure Size(28,25287) Code: 0x80070057|[2][GFX1-]: [D2D1.1] 4CreateBitmap failure Size(28,25287) Code: 0x80070057|[3][GFX1-]: [D2D1.1] 4CreateBitmap failure Size(28,25287) Code: 0x80070057|[4][GFX1]: [D2D1.1] 3CreateBitmap failure Size(26,26) Code: 0x8899000c|[5][GFX1]: [D2D1.1] 3CreateBitmap failure Size(64,64) Code: 0x8899000c
InstallTime: 1428625393
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 05891025, AdapterDriverVersion: 8.15.10.2353
D3D11-WARP? D3D11-WARP- D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 40342
StartupTime: 1429684024
SystemMemoryUsePercentage: 76
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 16977227776
TotalPhysicalMemory: 8489562112
TotalVirtualMemory: 4294836224
URL: https://mail.google.com/mail/u/0/?pli=1#inbox/14ca11e2bc3277b1
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 37.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
what is the launcher and how do i put it in safe mode?
1) Go to https://support.microsoft.com/en-us/kb/179113
2) Scroll down to the section on the page that reads "Install DirectX End-User Runtime if your application or game requires an earlier version of DirectX"
3) Click the link for "DirectX End-User Runtime Web Installer"
4) On the page that opens, follow the installation intructions
This helped a bunch of people in my fleets.
Good luck!
Fed/Vulcan: T'jar Voltek Fleet: Section 31
Fed/Andorian: Lissan Ek'Noor sh'Aqabaa Fleet: Section 31
KDF/Cardi: K'Im Qah da Sian Fleet: Klingon Intelligence
KDF/Reman: R'Chras Jonzor Fleet: Klingon Intelligence
i want to try what others have mentioned about putting the loader in safe mode. there must be some simple instructions how to do this. WOULD SOMEBODY PLEASE POST A FREAKIN LINK TO HOW TO DO THIS. thank you
When you start the game either from ARC or the desktop icon for star trek... The first thing that pops up is the launcher, its the window that shows the patch loading before you hit engage. On this window go to the top and select options from the menu in the upper right and safe mode is a choice in that list.
When you get into the game most problems revolve around using directx 11 in the display settings. If you change this to directx 9 and then restart the game it usually resolves the directx crash issue. This has been going on long before this season's launch for people using higher end AMD cards.
Lifetime Sub since June 2010
sorry i freaked out a little there. five reinstalls, several other attempts at a fix, and still the same fatal crash at the end each time for something i had nothing to do with. lets just say its a tad aggravating
i started using sto under ARC but would like to switch to Steam if i can so that i dont have to use ARC at all
can i do that AND without starting over on characters?
thanks
Yes - that should go without hassle. Both Steam and Arc are just 'library platforms' for games - they utilize basically an built-in quickroute to launch the game you want to play and gather them in a neat overview. The launcher itself of the game and the executable should be the same, and the data regarding the characters etc is taken of the servers of Cryptic which doesn't differentiate between origin platforms of the launchers (Arc, Steam, local PC without platform, etc).
Hope this answers your question
Well server is up and I am still getting this on Iconion War Logo and crashing going on 2 days now I am starting to get frustrated with this issue. Hope you all get this fixed ASAP!
If it helps, I found selected "Safe Mode" in the launcher gets me into the game. Then I change my displays settings to DirectX 9 and readjust graphics as needed.
(UFP) Ragnar
Howdy,
I tried that. I also tried reinstalling ARC and launcher no luck!
i feel like we're back dealing rabbit ear anttenas on TVs;( you stand here, you
stand there, and you hold the coat hanger in the window. )
Oh, but just wait cause we're during maintance tomarrow between 7 and 10, whoops sorry there were problems so be extending the maintance.
Ok, maintance is done have fun and check out all the stuff we fixed and added.
Oh i would like to but there one biig issue, YOU FORGOT TO FIX THE FREAKIN LOGIN ISSUES!!!
that everybody has been complaining about for the last couple of weeks.
Hey, Cryptic news flash if people can't login then they can't play the game.
Have you tried launching the GameClient.exe without going into ARC?
Here are links to the posts in the Graphics error section that I used:
http://sto-forum.perfectworld.com/showpost.php?p=21855841&postcount=80
http://sto-forum.perfectworld.com/showpost.php?p=23396721&postcount=100
You might also want to update your video drivers. I did that out of instinct when this problem came up.
(UFP) Ragnar
Howdy,
Along with the first issue its also this issue still crashing.