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Account Server Login Issues

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    vengefuldjinnvengefuldjinn Member Posts: 1,520 Arc User
    edited April 2015
    So,
    Had today off, figured I'd play around with those new iconic t6 ships I bought....

    yeah, that went all to hell.

    Dear Cryptic, being truthful, I'm feeling a little buyer's remorse here. Entertainment money is only well spent if it actually manages to entertains me. ;)

    Keeps telling me the servers are full. (See signature).

    I know it's a Sunday and everyone's home and all, but that's kinda the point, I'm home :rolleyes:.
    I can't play when I'm away at work.

    Was gonna purchase me some more zen, just sayin.....

    I'm a lifetime subscriber, and I'm not managing to get on either, so I really don't credit Cryptic with some subscription plot.
    tumblr_o2aau3b7nh1rkvl19o1_400.gif








  • Options
    [Deleted User][Deleted User] Posts: 0 Arc User
    edited April 2015
    vengefuldjinn wrote: »
    I'm a lifetime subscriber, and I'm not managing to get on either, so I really don't credit Cryptic with some subscription plot.

    Weird, cuz I'm LTS, too and haven't had an issue all weekend... queue only lasts 3-5 seconds, and no DC's... I'm not a network techie, but I wonder if it's a matter of location?
  • Options
    thegcbaconthegcbacon Member Posts: 434 Arc User
    edited April 2015
    sov42 wrote: »
    Weird, cuz I'm LTS, too and haven't had an issue all weekend... queue only lasts 3-5 seconds, and no DC's... I'm not a network techie, but I wonder if it's a matter of location?

    That's what they want us to think. I have a super fast ISP(tests 131+ Mbps, multiple tracert show a fast 12 hop connection to Cryptic but I've been having serious DC & lag issues since Thursday. Nothing else on the net gives me, or anybody else in my residence on multiple devices, this problem.
  • Options
    thegcbaconthegcbacon Member Posts: 434 Arc User
    edited April 2015
    sov42 wrote: »
    Some people seem to think it's a plot to get people to subscribe...

    >_>
    <_<

    CONSPIRACIES!

    A better conspiracy would be suggesting ti has to do w/robbing players of the bonus XP they earned last week...dun dun dun!
  • Options
    crusader2007crusader2007 Member Posts: 1,852 Arc User
    edited April 2015
    I gave up today....way too laggy and Delta recruit have succeeded into me finally taking a weekend off from STO :D
    DUwNP.gif

  • Options
    vengefuldjinnvengefuldjinn Member Posts: 1,520 Arc User
    edited April 2015
    thegcbacon wrote: »
    I have a super fast ISP(tests 131+ Mbps, I've been having serious DC & lag issues Nothing else on the net gives me, or anybody else in my residence on multiple devices, this problem.

    Same here, DC, lag, lag lag, especially in social zones.

    Was disconnected after about a minute, haven't been able to get past the account server login after I get the sever is full notification.
    tumblr_o2aau3b7nh1rkvl19o1_400.gif








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    cybermalscybermals Member Posts: 4 Arc User
    edited April 2015
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 6 ms 1 ms 3 ms dsldevice.attlocal.net [192.168.1.254]
    2 * * * Request timed out.
    3 29 ms 27 ms 32 ms 75.20.0.190
    4 29 ms 28 ms 25 ms 12.83.38.153
    5 28 ms 26 ms 27 ms 12.123.132.137
    6 31 ms 25 ms 25 ms be3013.ccr23.lax05.atlas.cogentco.com [154.54.13
    .149]
    7 26 ms 27 ms 27 ms be2179.ccr22.lax01.atlas.cogentco.com [154.54.41
    .81]
    8 63 ms 62 ms 61 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.
    53]
    9 74 ms 75 ms 74 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29
    .117]
    10 91 ms 103 ms 94 ms be2169.ccr22.dca01.atlas.cogentco.com [154.54.31
    .98]
    11 94 ms 93 ms 100 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31
    .126]
    12 99 ms 99 ms 99 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    13 99 ms 100 ms 100 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    14 104 ms 107 ms 107 ms 38.111.40.114
    15 102 ms 102 ms 99 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
  • Options
    jadicusjadicus Member Posts: 16 Arc User
    edited April 2015
    I'm a LTS and i'm still unable to login all the way. Client is slow to load and disconnects after character selection. It's been over 6 hours.
  • Options
    rikersdadrikersdad Member Posts: 74 Arc User
    edited April 2015
    Unable to log in since 7 PM ET all the same issues. On demand patching has been off since I got that email.
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    sftricksftrick Member Posts: 52 Arc User
    edited April 2015
    Haven't gone through this whole thread, but it seems a large number of us with connectivity issues are going across AT&T's network.

    I wouldn't point a finger there just yet, seeing as how it only seems to be certain systems TRIBBLE up, but it makes me wonder.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms dsldevice.attlocal.net [192.168.1.254]
    2 30 ms 31 ms 29 ms 108-232-176-1.lightspeed.austtx.sbcglobal.net [108.232.176.1]
    3 25 ms 25 ms 23 ms 71.149.77.78
    4 * * * Request timed out.
    5 23 ms 23 ms 23 ms 12.83.68.137
    6 31 ms 31 ms 31 ms ggr3.dlstx.ip.att.net [12.122.138.17]
    7 30 ms 33 ms 30 ms 192.205.36.222
    8 31 ms 30 ms 30 ms be2031.ccr21.dfw01.atlas.cogentco.com [154.54.7.45]
    9 36 ms 35 ms 35 ms be2144.ccr21.iah01.atlas.cogentco.com [154.54.25.105]
    10 48 ms 48 ms 48 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29.17]
    11 64 ms 63 ms 63 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31.94]
    12 69 ms 68 ms 69 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118]
    13 75 ms 74 ms 74 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    14 75 ms 74 ms 75 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    15 90 ms 90 ms 89 ms 38.111.40.114
    16 78 ms 77 ms 78 ms patchserverrebirth.crypticstudios.com [208.95.185.41]

    Trace complete.
  • Options
    rikersdadrikersdad Member Posts: 74 Arc User
    edited April 2015
    Another ATT tracert- seems like too many hops to get there.

    traceroute to patchserver.crypticstudios.com (208.95.185.41), 30 hops max, 38 byte packets
    1 162-206-20-3.lightspeed.dybhfl.sbcglobal.net (162.206.20.3) 22.956 ms 21.736 ms 28.169 ms
    2 99.134.205.84 (99.134.205.84) 22.542 ms 22.219 ms 25.007 ms
    3 12.83.114.13 (12.83.114.13) 22.857 ms 24.931 ms 12.83.114.21 (12.83.114.21) 24.966 ms
    4 gar3.brhal.ip.att.net (12.122.141.189) 39.491 ms 38.685 ms 40.564 ms
    5 192.205.36.238 (192.205.36.238) 38.174 ms 37.878 ms 37.406 ms
    6 be2050.ccr41.atl01.atlas.cogentco.com (154.54.0.165) 38.302 ms be2051.ccr42.atl01.atlas.cogentco.com (154.54.0.161) 38.853 ms 38.813 ms
    7 be2168.ccr21.dca01.atlas.cogentco.com (154.54.31.94) 54.482 ms be2171.mpd22.dca01.atlas.cogentco.com (154.54.31.110) 54.627 ms be2168.ccr21.dca01.atlas.cogentco.com (154.54.31.94) 54.516 ms
    8 be2148.ccr41.jfk02.atlas.cogentco.com (154.54.31.118) 59.442 ms be2151.ccr42.jfk02.atlas.cogentco.com (154.54.40.74) 59.119 ms be2148.ccr41.jfk02.atlas.cogentco.com (154.54.31.118) 59.765 ms
    9 be2096.ccr22.bos01.atlas.cogentco.com (154.54.30.42) 65.361 ms 64.650 ms be2094.ccr21.bos01.atlas.cogentco.com (154.54.30.14) 64.969 ms
    10 te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com (154.54.46.130) 64.397 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com (154.54.46.134) 64.991 ms 64.974 ms
    11 38.111.40.114 (38.111.40.114) 79.048 ms 79.396 ms 85.223 ms
    12 xboxpatchserver.crypticstudios.com (208.95.185.41) 82.422 ms 81.124 ms 80.166 ms
  • Options
    deadly9566deadly9566 Member Posts: 1 Arc User
    edited April 2015
    How long is it going to be down.
  • Options
    magnus1amagnus1a Member Posts: 4 Arc User
    edited April 2015
    I am not sure if someone posted this solution if they did I am sorry for the repeating of the information but I found a work around until they fix ARC where you download Steam and redownload STO and login in through Steam. It work for myself who was having issues logining in due to grapic driver failure after ARC did their update.
  • Options
    jst455jst455 Member Posts: 193 Arc User
    edited April 2015
    crusader2007 wrote: »
    I gave up today....way too laggy and Delta recruit have succeeded into me finally taking a weekend off from STO :D


    lol. me too. had to play IRL.

    just weird....
    Actual Join Date: Feb 2009
  • Options
    pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    edited April 2015
    Hmmm, try doing a trace route to the following then?

    tracert accounts.crypticstudios.com

    ~LaughingTrendy
  • Options
    joseph#2003 joseph
    joseph#2003
         Member Posts: 42 Arc User
    edited April 2015
    For me, it's been 4 days of not being able to log in.
  • Options
    robrich8robrich8 Member Posts: 0 Arc User
    edited April 2015
    Yeah, the game's completely unplayable at the moment. Chat is offline, friends list is offline, and I'm getting those fun Server Not Responding messages counting up to 120 seconds or more before disappearing, only to reappear within 10-30ish seconds. It's stuff like this that makes THIS particular lifetime subscriber start to regret his purchase. It's stuff like this that makes me think twice before spending ANY money on this game that I didn't get as a stipend. Why the hell would we reward this kind of service?
  • Options
    jivedutchjivedutch Member Posts: 357 Arc User
    edited April 2015
    > accounts.crypticstudios.com
    Server: ns1.crypticstudios.com
    Address: 208.95.185.181

    accounts.crypticstudios.com internet address = 208.95.185.165



    > accounts.crypticstudios.com
    Server: ns2.crypticstudios.com
    Address: 208.95.187.70

    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    *** Request to ns2.crypticstudios.com timed-out
  • Options
    jst455jst455 Member Posts: 193 Arc User
    edited April 2015
    pwlaughingtrendy wrote: »
    Hmmm, try doing a trace route to the following then?

    tracert accounts.crypticstudios.com

    ~LaughingTrendy

    did one for you earlier...
    this is day 4 of issue for me...SNRs today and lag


    now cannot get back in ... launcher..."please wait"

    now. "disconnected from login server"
    Actual Join Date: Feb 2009
  • Options
    moonwater2moonwater2 Member Posts: 27 Arc User
    edited April 2015
    Constant disconnects, constant rubberbanding, constant no response from server. The GAME IS UNPLAYABLE. This needs to be pushed up to the highest priority. As a fleet officer in a large active fleet it is particularly distressing. I can't do my job! Do yours Cryptic please!
  • Options
    sftricksftrick Member Posts: 52 Arc User
    edited April 2015
    Great. Apparently this really is going to happen every day.

    It's a shame. I enjoy the game when I can play it, but that's becoming pretty rare.
  • Options
    joseph#2003 joseph
    joseph#2003
         Member Posts: 42 Arc User
    edited April 2015
    I believe we have all done this, and by now we all know it isn't any of us. The issue is on Cryptic to resolve, it has progressively only gotten worse over the last week. To the point, very few of us can actually log on.

    If very few of us can log on after you did a patch doesn't that make you stop, pause and consider the problem may very well be on your end?
  • Options
    moonwater2moonwater2 Member Posts: 27 Arc User
    edited April 2015
    here is my trace. But its not only getting in that's a problem its staying in and also playing the game. my ip service as you can see is ATT using an adsl2 service that I have tested and running at 12mgb a second. The problem is definitely on cryptics end. I live in Northern California btw, not half way around the world.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms dsldevice.att.net [192.168.1.254]
    2 20 ms 19 ms 18 ms 107-197-108-3.lightspeed.sntcca.sbcglobal.net [
    07.197.108.3]
    3 * * * Request timed out.
    4 20 ms 19 ms 19 ms 12.83.39.197
    5 20 ms 20 ms 21 ms ggr4.sffca.ip.att.net [12.122.86.197]
    6 23 ms 23 ms 22 ms be3000.ccr21.sjc03.atlas.cogentco.com [154.54.1
    .45]
    7 23 ms 23 ms 23 ms be2047.ccr22.sjc01.atlas.cogentco.com [154.54.5
    113]
    8 24 ms 24 ms 24 ms be2165.ccr22.sfo01.atlas.cogentco.com [154.54.2
    .65]
    9 67 ms 67 ms 67 ms be2133.ccr22.mci01.atlas.cogentco.com [154.54.3
    .66]
    10 72 ms 73 ms 72 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6
    118]
    11 79 ms 79 ms 79 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.4
    .178]
    12 94 ms 94 ms 94 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.4
    .185]
    13 98 ms 97 ms 97 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.4
    .13]
    14 98 ms 97 ms 97 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.
    om [154.54.46.130]
    15 98 ms 103 ms 108 ms 38.111.40.114
    16 97 ms 98 ms 99 ms patchserverrebirth.crypticstudios.com [208.95.1
    5.41]

    Trace complete.
  • Options
    khalfyreshyftkhalfyreshyft Member Posts: 28 Arc User
    edited April 2015
    For a brief time approximately an hour ago, I was able to log in, though only long enough to start new rep projects on one character. Since then, three things have happened, in this order:

    1) Successfully logged in and chose a character, immediately got a SNR upon reaching the game itself, then was disconnected entirely;
    2) Successfully logged in and chose a character, and got a Login2_timeout upon trying to reach the game;
    3) Opened the launcher, and had it lag out during Shard selection (this is my current status).
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms dsldevice.att.net [192.168.1.254]
    2 23 ms 21 ms 22 ms 107-139-204-2.lightspeed.jcsnms.sbcglobal.net [107.139.204.2]
    3 24 ms 21 ms 54 ms 99.183.77.54
    4 24 ms 21 ms 23 ms 99.183.77.119
    5 35 ms 25 ms 23 ms 12.83.102.17
    6 35 ms 31 ms 30 ms 12.122.157.6
    7 33 ms 30 ms 31 ms gar3.brhal.ip.att.net [12.122.141.189]
    8 30 ms 31 ms 30 ms te0-7-0-1.ccr21.atl02.atlas.cogentco.com [154.54.13.173]
    9 32 ms 29 ms 30 ms be2050.ccr41.atl01.atlas.cogentco.com [154.54.0.165]
    10 45 ms 45 ms 45 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31.94]
    11 50 ms 50 ms 50 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118]
    12 56 ms 55 ms 56 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    13 56 ms 56 ms 55 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    14 72 ms 71 ms 71 ms 38.111.40.114
    15 67 ms 66 ms 67 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.
    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms dsldevice.att.net [192.168.1.254]
    2 23 ms 22 ms 22 ms 107-139-204-2.lightspeed.jcsnms.sbcglobal.net [107.139.204.2]
    3 22 ms 26 ms 27 ms 99.183.77.54
    4 21 ms 21 ms 24 ms 99.183.77.119
    5 33 ms 24 ms 34 ms 12.83.102.9
    6 32 ms 31 ms 31 ms 12.122.157.6
    7 31 ms 31 ms 35 ms gar3.brhal.ip.att.net [12.122.141.189]
    8 29 ms 29 ms 29 ms te0-7-0-1.ccr21.atl02.atlas.cogentco.com [154.54.13.173]
    9 29 ms 30 ms 29 ms be2051.ccr42.atl01.atlas.cogentco.com [154.54.0.161]
    10 45 ms 45 ms 45 ms be2169.ccr22.dca01.atlas.cogentco.com [154.54.31.98]
    11 51 ms 50 ms 78 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31.126]
    12 56 ms 56 ms 64 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
    13 56 ms 56 ms 56 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    14 72 ms 70 ms 71 ms 38.111.40.114
    15 68 ms 70 ms 68 ms accounts.crypticstudios.com [208.95.185.165]

    Trace complete.

    Edit: While letting the launcher do its thing, I received a 'Connection to the server was lost' notification in the progress bar. It's now attempting to connect again, thus far with the same results as noted above.
    Fleet Admiral Khaldore Fyreshyft
    Federation Engineer, Human: U.S.S. Cobalt, NX-92925 (Fleet Shepard Miracle Worker Battlecruiser)
    12th Fleet Engineering Division, Beta Squadron Captain
  • Options
    rikersdadrikersdad Member Posts: 74 Arc User
    edited April 2015
    Its definitely not fixed. I got through 2 missions earlier but when people got home from work I was booted from game and now launcher is degraded too.
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