Many DO pay to play this game. Cryptic happily takes their money so they owe the services. I myself don't have a subscription but I chose to buy a few ships and some keys... don't I deserve to use them now since I DID pay for them cash money? Your point holds no water unless NO ONE pays and again, MANY do.
What I typed does hold water. As in many games, compensation is at the sole discretion of the provider. You made the choice to pay. You were not forced to anything. Also, as said in the EULA, you were warned that maintenance, expected or not, WILL happen, or did you not read that part. If you can't accept that simple fact, maybe you shouldn't play!
"You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
Is it just me or is this company starting to remind me of Comcast cable?
Seen this game change a lot in the last couple of years, and it's starting to look more and more like a huge stupid money sink, I understand its a company that is out to make money, like all company's but if you look at some of the other more popular mmorpg that are free, and all they have to do is sell silly costumes, maybe some XP/Money Boosts and do VERY well for them self.
But the most hated "free' mmorpg are the ones that sell prem "gear" and sto has turned into this class of "free to play", Its turning into a damn facebook flash game...
One of the hamsters died... they're holding a funeral right now. They are flying over a replacement by helicopter, and that will take some time.
Tyr shall give me strength! For the glory of Tempus! I am the hands of Shar! Flames of Kossuth, protect me! Oghma, grant me knowledge! Lolth commands, and I obey!
Servers will be offline for at least another 45 minutes.
You have completely missed the point. They fix the bugs THEY want to without fail and rapidly and efficiently. The ones we complain of they do poorly planned and usually unsuccessful maintenance that they then have to go back and do again. Further they always have their money sucking resources up but they are ridiculous lax in the GAME/Services aspect being up. And people DO pay in many cases so they DO owe the service and to delivery properly and consistently.
Always wind up asking this - compensation for what exactly?
For lack of access to the game (as I detailed earlier). I am not a free-to-play player, I pay for access to the game. Yes, maintenance is necessary. Extended downtime, frequent crashes and other problems are not.
Again, many readers seem to be missing the point. I'm not suggesting the devs give us $100 to acknowledge a $1 loss in play time. I'm saying that other games I've played earned more loyalty from the consumers by handing out a few free virtual goods in exchange for the annoyance of not being able to play the game. A few supplies or little goodies in game cost the company nothing at all and is a very simple way to recognize that this is an inconvenience.
If my cable goes out, the company usually sends a coupon for a free movie or some other small token. Again, it doesn't really cost them anything. This is about keeping customers reasonably happy at very little (or no expense). That's why it's called customer service.
Also is anyone else getting pissed about the whole "warp core check" stuff? stop treating us like we are 10 and tell us what is really going on please, all this RP stuff is just making me mad.
I'm not sure it makes a big difference as the same principle applies. If your cable technician needed to come to your home several times in the last month and was repeatedly late, I'm sure you wouldn't find that acceptable. Then, he arrives two and a half hours late and only tells you it was because the warp core in his vehicle was giving him trouble, that would seem reasonable? Not in my world.
When my cable provider is late, they give you a discount on services. If it happens repeatedly, they give a larger discount. They certainly apologize.
Check out the book "Consumer Terrorism" some time. It makes good points about the fact that many companies bank on consumer apathy and make very little attempt to provide good service. If everyone demanded better service and stood up for themselves, it would be more cost effective for companies to provide good service in the first place.
Thats accountability.. or as cryptic would say "Charge them extra and just tell them it was their AV equipment causing the problem to our system in the 1st place!"
"In fact, why dont we just go ahead and route another 30ft of cable through the customers lounge, tell them its a free expansion to the service with an extra 10 channels. HeeHeeHaaHaa, we'll give them dubbed over repeats, and just degrade the picture quality from the original channels, to make sure they keep watching the new channels"
You have completely missed the point. They fix the bugs THEY want to without fail and rapidly and efficiently. The ones we complain of they do poorly planned and usually unsuccessful maintenance that they then have to go back and do again. Further they always have their money sucking resources up but they are ridiculous lax in the GAME/Services aspect being up. And people DO pay in many cases so they DO owe the service and to delivery properly and consistently.
I've seen them chemtrails again, right above you. Run.
They didn't handle it properly? As opposed to not extending the maintenance as soon as they saw a problem, letting the server crash, and watch the forums explode in rage because they failed to extend the maintenance time and fix it the first time?
Truth is you'd be complaining no matter what they did.
No sir. Again I have a lot of experience running such maintenance windows. When Qwest (now Century Link) has a windows that the tech realize will fail to be completed in the allotted time, they are required to back out all changes to and immediately or by the cut off restore all services and replan and approve a new window to apply the needed changes. Even if that's an emergency window at a non standard time.
I don't mind maintenance. I AM realistic. I GET that they need to happen. But, there is a way to do them, and way NOT to. It's my opinion this is NOT the way.
For lack of access to the game (as I detailed earlier). I am not a free-to-play player, I pay for access to the game. Yes, maintenance is necessary. Extended downtime, frequent crashes and other problems are not.
Again, many readers seem to be missing the point. I'm not suggesting the devs give us $100 to acknowledge a $1 loss in play time. I'm saying that other games I've played earned more loyalty from the consumers by handing out a few free virtual goods in exchange for the annoyance of not being able to play the game. A few supplies or little goodies in game cost the company nothing at all and is a very simple way to recognize that this is an inconvenience.
If my cable goes out, the company usually sends a coupon for a free movie or some other small token. Again, it doesn't really cost them anything. This is about keeping customers reasonably happy at very little (or no expense). That's why it's called customer service.
Not an expert, and just IMHO, I would suggest, once you have access, to look things over carefully. Inventory, Bank, Boff's and Doff's, Rep Marks, Dil, etc...
In order to correct the "Breen Ship Discount" bug, a batch file check may have had to be ran, which may have taken a bit longer than anticipated.
In my previous life, running batch file checks for X's and O's or Y's and N's or what ever programming needed queried, could have some mysterious, and sometimes funny, results..
And yes, I've done batch checks post punch-cards and tape !!!
It isn't 'maintenance', trendy keeps saying warp core checks. Maybe the network guys are too trapped in their RP world to actually get the hamster wheel rotating again. I sure would appreciate a little more professional updates that some RP fantasy explaining why I'm wasting my time doing other things than watching the launcher try to load the game.
Tyr shall give me strength! For the glory of Tempus! I am the hands of Shar! Flames of Kossuth, protect me! Oghma, grant me knowledge! Lolth commands, and I obey!
I've seen them chemtrails again, right above you. Run.
Good one But seriously just because I believe services should be delivered appropriately does not mean I am Chemtrail crazy. I'm not saying I fully balanced but I'm not Chemtrail crazy
It would be nice if they would actually let us know what the issue was and why they keep extending the maintenance.
Why? Would you even understand what they were on about? It's not like you could have the answer to their issue to be honest. Who would want to read through hundreds of lines of fault ridden code that they put up to say 'this is what's wrong'!
"You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
It would be nice if they would actually let us know what the issue was and why they keep extending the maintenance.
It would but do you honestly believe they have the slightest clue? :P
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Looking for a new fleet? Drop by the in-game chat channel, "tenforwardforum", and say hi to the members of A Fleet Called Ten Forward (Fed) and The Orion Pirates (KDF). If you already have a fleet you are happy with, please feel free to drop by our chat channel if you are looking for a friendly bunch of helpful people to socialize with.
Captain Jean-Luc Picard: "We think we've come so far. Torture of heretics, burning of witches, it's all ancient history. Then - before you can blink an eye - suddenly it threatens to start all over again."
"With the first link, the chain is forged. The first speech censured, the first thought forbidden, the first freedom denied, chains us all irrevocably."
Comments
What I typed does hold water. As in many games, compensation is at the sole discretion of the provider. You made the choice to pay. You were not forced to anything. Also, as said in the EULA, you were warned that maintenance, expected or not, WILL happen, or did you not read that part. If you can't accept that simple fact, maybe you shouldn't play!
Seen this game change a lot in the last couple of years, and it's starting to look more and more like a huge stupid money sink, I understand its a company that is out to make money, like all company's but if you look at some of the other more popular mmorpg that are free, and all they have to do is sell silly costumes, maybe some XP/Money Boosts and do VERY well for them self.
But the most hated "free' mmorpg are the ones that sell prem "gear" and sto has turned into this class of "free to play", Its turning into a damn facebook flash game...
*sigh* Guess our shakedown run will have to wait.
For the glory of Tempus!
I am the hands of Shar!
Flames of Kossuth, protect me!
Oghma, grant me knowledge!
Lolth commands, and I obey!
You have completely missed the point. They fix the bugs THEY want to without fail and rapidly and efficiently. The ones we complain of they do poorly planned and usually unsuccessful maintenance that they then have to go back and do again. Further they always have their money sucking resources up but they are ridiculous lax in the GAME/Services aspect being up. And people DO pay in many cases so they DO owe the service and to delivery properly and consistently.
Of course it is. Maintenance got pushed back to 1:30 PST.
For lack of access to the game (as I detailed earlier). I am not a free-to-play player, I pay for access to the game. Yes, maintenance is necessary. Extended downtime, frequent crashes and other problems are not.
Again, many readers seem to be missing the point. I'm not suggesting the devs give us $100 to acknowledge a $1 loss in play time. I'm saying that other games I've played earned more loyalty from the consumers by handing out a few free virtual goods in exchange for the annoyance of not being able to play the game. A few supplies or little goodies in game cost the company nothing at all and is a very simple way to recognize that this is an inconvenience.
If my cable goes out, the company usually sends a coupon for a free movie or some other small token. Again, it doesn't really cost them anything. This is about keeping customers reasonably happy at very little (or no expense). That's why it's called customer service.
Thats accountability.. or as cryptic would say "Charge them extra and just tell them it was their AV equipment causing the problem to our system in the 1st place!"
"In fact, why dont we just go ahead and route another 30ft of cable through the customers lounge, tell them its a free expansion to the service with an extra 10 channels. HeeHeeHaaHaa, we'll give them dubbed over repeats, and just degrade the picture quality from the original channels, to make sure they keep watching the new channels"
I've seen them chemtrails again, right above you. Run.
No sir. Again I have a lot of experience running such maintenance windows. When Qwest (now Century Link) has a windows that the tech realize will fail to be completed in the allotted time, they are required to back out all changes to and immediately or by the cut off restore all services and replan and approve a new window to apply the needed changes. Even if that's an emergency window at a non standard time.
I don't mind maintenance. I AM realistic. I GET that they need to happen. But, there is a way to do them, and way NOT to. It's my opinion this is NOT the way.
Red Matter Capacitors for all!
Latest estimate for up-time is 12:30pm PST..
Not an expert, and just IMHO, I would suggest, once you have access, to look things over carefully. Inventory, Bank, Boff's and Doff's, Rep Marks, Dil, etc...
In order to correct the "Breen Ship Discount" bug, a batch file check may have had to be ran, which may have taken a bit longer than anticipated.
In my previous life, running batch file checks for X's and O's or Y's and N's or what ever programming needed queried, could have some mysterious, and sometimes funny, results..
And yes, I've done batch checks post punch-cards and tape !!!
Good gaming, have fun..
Awoken Dead
Now shaddup about the queues, it's a BUG
That'll be the day.
For the glory of Tempus!
I am the hands of Shar!
Flames of Kossuth, protect me!
Oghma, grant me knowledge!
Lolth commands, and I obey!
Good one
Why? Would you even understand what they were on about? It's not like you could have the answer to their issue to be honest. Who would want to read through hundreds of lines of fault ridden code that they put up to say 'this is what's wrong'!
They are way to busy RPing for that. Maybe it's a sign as to who they do cater to?
THE problem of todays world, you pay and have nothing further to want .
now stfu and pay up
Vice Admiral Volmack ISS Thundermole
Brigadier General Jokag IKS Gorkan
Centurion Kares RRW Tomalak
[SIGPIC][/SIGPIC]
I imagine failure today on the ship issue = Pink slips to programmers tomorrow.
It would but do you honestly believe they have the slightest clue? :P
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Oh well, might as well squeeze in a LOTR movie. Bye for now.
"With the first link, the chain is forged. The first speech censured, the first thought forbidden, the first freedom denied, chains us all irrevocably."
I honestly can't believe they haven't put that thing in the c-store yet. So much $$$ to be made...