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Maintenance Discussion Thread (for Jan 8th, 2015)

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  • truchuckfutruchuckfu Member Posts: 48 Arc User
    edited January 2015
    bergins wrote: »
    Is that bcause it is still down? Or because the flood of people trying to log in at the same time is bottlenecking the login server?

    Fair point. Could easily be a bottleneck... yet... keep in mind had they handled the maintenance properly to start with there would be no such bottleneck by this time. Just sayin' but again, your point is valid.
  • berginsbergins Member Posts: 3,453 Arc User
    edited January 2015
    faethore wrote: »
    my indicator is still red,im on east coast if that is any help:confused:
    Bah... Mine was green, but it is red again.

    I'm in Northern New England.
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
  • getsgreasedgetsgreased Member Posts: 31 Arc User
    edited January 2015
    Extending now until 1:30PM. Can only mean one thing - PROBLEMS.

    Uh-oh.
  • doyouwdoyouw Member Posts: 200 Arc User
    edited January 2015
    cidjack wrote: »
    Players who think their needs are more important then everyone else's.

    Players who always want free stuff.

    Players who call for Cryptic employees to be fired.

    Players who call for the dealth or harm to others.



    HAHAHAHA

    What a joke.


    (you started it bro lol)
    Dark Side (KDF)
    HOUSE OF BORG
    "I am FLATULUS of Borg, Resistance if Futile! Prepare to pull my finger!"

    cube.jpg
  • rexnebular51rexnebular51 Member Posts: 20 Arc User
    edited January 2015
    Fifteen pages of "I hate this game", "Cryptic/PWE sucks", "These guys are stupid", "Why am *I* being inconvenienced by a company trying to fix the very bugs I whined and complained about yesterday?!?"... Fifteen full pages of it. Seriously, if your STO experience is so bad, why are you guys here?
  • rahmkota19rahmkota19 Member Posts: 1,929 Arc User
    edited January 2015
    Servers will be offline for at least another 45 minutes.
  • truchuckfutruchuckfu Member Posts: 48 Arc User
    edited January 2015
    Oh joy... now it's 1:30 PST... wow, if only I had that kinda leeway in my job.
  • tekehdtekehd Member Posts: 2,032 Arc User
    edited January 2015
    westmetals wrote: »
    How would you feel if you were told that you would have a 45 minute timeframe in which you could play, and made your plans based upon that information.... and the game was then down (on an unscheduled basis) during that 45 minutes, and that same commitment (in my case, work, but it boils down to the same thing - you have to be away from the computer) took up the remainder of the day?

    I would feel absolutely nothing, as it amount to absolutely nothing. I'd just do something else.
  • leemwatsonleemwatson Member Posts: 5,507 Arc User
    edited January 2015
    truchuckfu wrote: »
    Many DO pay to play this game. Cryptic happily takes their money so they owe the services. I myself don't have a subscription but I chose to buy a few ships and some keys... don't I deserve to use them now since I DID pay for them cash money? Your point holds no water unless NO ONE pays and again, MANY do.

    What I typed does hold water. As in many games, compensation is at the sole discretion of the provider. You made the choice to pay. You were not forced to anything. Also, as said in the EULA, you were warned that maintenance, expected or not, WILL happen, or did you not read that part. If you can't accept that simple fact, maybe you shouldn't play!
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • intrepid31intrepid31 Member Posts: 82 Arc User
    edited January 2015
    West coast my indicator light is red.
  • domisthemandomistheman Member Posts: 8 Arc User
    edited January 2015
    Is it just me or is this company starting to remind me of Comcast cable?

    Seen this game change a lot in the last couple of years, and it's starting to look more and more like a huge stupid money sink, I understand its a company that is out to make money, like all company's but if you look at some of the other more popular mmorpg that are free, and all they have to do is sell silly costumes, maybe some XP/Money Boosts and do VERY well for them self.

    But the most hated "free' mmorpg are the ones that sell prem "gear" and sto has turned into this class of "free to play", Its turning into a damn facebook flash game...
  • nethernynetherny Member Posts: 54 Arc User
    edited January 2015
    It always happens right after I level up a toon, and JUST got into a new ship, and can't wait to try it out.

    *sigh* Guess our shakedown run will have to wait.
  • anothervisitoranothervisitor Member Posts: 414 Arc User
    edited January 2015
    One of the hamsters died... they're holding a funeral right now. They are flying over a replacement by helicopter, and that will take some time.
    Tyr shall give me strength!
    For the glory of Tempus!
    I am the hands of Shar!
    Flames of Kossuth, protect me!
    Oghma, grant me knowledge!
    Lolth commands, and I obey!
  • truchuckfutruchuckfu Member Posts: 48 Arc User
    edited January 2015
    rahmkota19 wrote: »
    Servers will be offline for at least another 45 minutes.

    You have completely missed the point. They fix the bugs THEY want to without fail and rapidly and efficiently. The ones we complain of they do poorly planned and usually unsuccessful maintenance that they then have to go back and do again. Further they always have their money sucking resources up but they are ridiculous lax in the GAME/Services aspect being up. And people DO pay in many cases so they DO owe the service and to delivery properly and consistently.
  • zathri83zathri83 Member Posts: 514 Arc User
    edited January 2015
  • stogamer55stogamer55 Member Posts: 3 Arc User
    edited January 2015
    Seen the green indicator light for about 3 seconds then it disappeared
  • tcostiktcostik Member Posts: 0 Arc User
    edited January 2015
    intrepid31 wrote: »
    West coast my indicator light is red.


    Of course it is. Maintenance got pushed back to 1:30 PST.
  • he11bladehe11blade Member Posts: 98 Arc User
    edited January 2015
    reyan01 wrote: »
    Always wind up asking this - compensation for what exactly?

    For lack of access to the game (as I detailed earlier). I am not a free-to-play player, I pay for access to the game. Yes, maintenance is necessary. Extended downtime, frequent crashes and other problems are not.

    Again, many readers seem to be missing the point. I'm not suggesting the devs give us $100 to acknowledge a $1 loss in play time. I'm saying that other games I've played earned more loyalty from the consumers by handing out a few free virtual goods in exchange for the annoyance of not being able to play the game. A few supplies or little goodies in game cost the company nothing at all and is a very simple way to recognize that this is an inconvenience.

    If my cable goes out, the company usually sends a coupon for a free movie or some other small token. Again, it doesn't really cost them anything. This is about keeping customers reasonably happy at very little (or no expense). That's why it's called customer service. :)
    f86cqFw.png
  • domisthemandomistheman Member Posts: 8 Arc User
    edited January 2015
    Also is anyone else getting pissed about the whole "warp core check" stuff? stop treating us like we are 10 and tell us what is really going on please, all this RP stuff is just making me mad.
  • natewest1natewest1 Member Posts: 99 Arc User
    edited January 2015
    It would be nice if they would actually let us know what the issue was and why they keep extending the maintenance.
  • qziqzaqziqza Member Posts: 1,044 Arc User
    edited January 2015
    he11blade wrote: »
    I'm not sure it makes a big difference as the same principle applies. If your cable technician needed to come to your home several times in the last month and was repeatedly late, I'm sure you wouldn't find that acceptable. Then, he arrives two and a half hours late and only tells you it was because the warp core in his vehicle was giving him trouble, that would seem reasonable? Not in my world.

    When my cable provider is late, they give you a discount on services. If it happens repeatedly, they give a larger discount. They certainly apologize.

    Check out the book "Consumer Terrorism" some time. It makes good points about the fact that many companies bank on consumer apathy and make very little attempt to provide good service. If everyone demanded better service and stood up for themselves, it would be more cost effective for companies to provide good service in the first place.

    Thats accountability.. or as cryptic would say "Charge them extra and just tell them it was their AV equipment causing the problem to our system in the 1st place!"

    "In fact, why dont we just go ahead and route another 30ft of cable through the customers lounge, tell them its a free expansion to the service with an extra 10 channels. HeeHeeHaaHaa, we'll give them dubbed over repeats, and just degrade the picture quality from the original channels, to make sure they keep watching the new channels"
    tYld1gu.gif?1
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  • xoelloexoelloe Member Posts: 68 Arc User
    edited January 2015
    truchuckfu wrote: »
    You have completely missed the point. They fix the bugs THEY want to without fail and rapidly and efficiently. The ones we complain of they do poorly planned and usually unsuccessful maintenance that they then have to go back and do again. Further they always have their money sucking resources up but they are ridiculous lax in the GAME/Services aspect being up. And people DO pay in many cases so they DO owe the service and to delivery properly and consistently.

    I've seen them chemtrails again, right above you. Run.
  • truchuckfutruchuckfu Member Posts: 48 Arc User
    edited January 2015
    They didn't handle it properly? As opposed to not extending the maintenance as soon as they saw a problem, letting the server crash, and watch the forums explode in rage because they failed to extend the maintenance time and fix it the first time?

    Truth is you'd be complaining no matter what they did.

    No sir. Again I have a lot of experience running such maintenance windows. When Qwest (now Century Link) has a windows that the tech realize will fail to be completed in the allotted time, they are required to back out all changes to and immediately or by the cut off restore all services and replan and approve a new window to apply the needed changes. Even if that's an emergency window at a non standard time.

    I don't mind maintenance. I AM realistic. I GET that they need to happen. But, there is a way to do them, and way NOT to. It's my opinion this is NOT the way.
  • jaymclaughlinjaymclaughlin Member Posts: 630 Arc User
    edited January 2015
    he11blade wrote: »
    For lack of access to the game (as I detailed earlier). I am not a free-to-play player, I pay for access to the game. Yes, maintenance is necessary. Extended downtime, frequent crashes and other problems are not.

    Again, many readers seem to be missing the point. I'm not suggesting the devs give us $100 to acknowledge a $1 loss in play time. I'm saying that other games I've played earned more loyalty from the consumers by handing out a few free virtual goods in exchange for the annoyance of not being able to play the game. A few supplies or little goodies in game cost the company nothing at all and is a very simple way to recognize that this is an inconvenience.

    If my cable goes out, the company usually sends a coupon for a free movie or some other small token. Again, it doesn't really cost them anything. This is about keeping customers reasonably happy at very little (or no expense). That's why it's called customer service. :)

    Red Matter Capacitors for all! :D
    animated.gif
  • maddscottmaddscott Member Posts: 149 Arc User
    edited January 2015
    intrepid31 wrote: »
    West coast my indicator light is red.


    Latest estimate for up-time is 12:30pm PST..

    Not an expert, and just IMHO, I would suggest, once you have access, to look things over carefully. Inventory, Bank, Boff's and Doff's, Rep Marks, Dil, etc...

    In order to correct the "Breen Ship Discount" bug, a batch file check may have had to be ran, which may have taken a bit longer than anticipated.

    In my previous life, running batch file checks for X's and O's or Y's and N's or what ever programming needed queried, could have some mysterious, and sometimes funny, results..

    And yes, I've done batch checks post punch-cards and tape !!! :D

    Good gaming, have fun..
  • swatopswatop Member Posts: 566 Arc User
    edited January 2015
    Launcher content:
    The website is experiencing technical difficulties. Normal game play is not affected.
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited January 2015
    It isn't 'maintenance', trendy keeps saying warp core checks. Maybe the network guys are too trapped in their RP world to actually get the hamster wheel rotating again. I sure would appreciate a little more professional updates that some RP fantasy explaining why I'm wasting my time doing other things than watching the launcher try to load the game.
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
  • anothervisitoranothervisitor Member Posts: 414 Arc User
    edited January 2015
    Red Matter Capacitors for all! :D

    That'll be the day. :D
    Tyr shall give me strength!
    For the glory of Tempus!
    I am the hands of Shar!
    Flames of Kossuth, protect me!
    Oghma, grant me knowledge!
    Lolth commands, and I obey!
  • truchuckfutruchuckfu Member Posts: 48 Arc User
    edited January 2015
    xoelloe wrote: »
    I've seen them chemtrails again, right above you. Run.

    Good one :) But seriously just because I believe services should be delivered appropriately does not mean I am Chemtrail crazy. I'm not saying I fully balanced but I'm not Chemtrail crazy :)
  • leemwatsonleemwatson Member Posts: 5,507 Arc User
    edited January 2015
    natewest1 wrote: »
    It would be nice if they would actually let us know what the issue was and why they keep extending the maintenance.

    Why? Would you even understand what they were on about? It's not like you could have the answer to their issue to be honest. Who would want to read through hundreds of lines of fault ridden code that they put up to say 'this is what's wrong'!
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
This discussion has been closed.