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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

game 100% unplayable right now

2

Comments

  • ssilver385ssilver385 Member Posts: 2 Arc User
    edited September 2014
    Having really bad issues for the past 2 days. I can connect pretty much fine but then huge lags, followed by server not responding for 30 seconds at a time, and tonight a lot of disconnects.

    I live in the Philadelphia area, use Comcast/Xfinity
  • darthvrooksdarthvrooks Member Posts: 183 Arc User
    edited September 2014
    ssilver385 wrote: »
    Having really bad issues for the past 2 days. I can connect pretty much fine but then huge lags, followed by server not responding for 30 seconds at a time, and tonight a lot of disconnects.

    I live in the Philadelphia area, use Comcast/Xfinity

    I live in New Orleans on cox and have had the exact same issues. First time in a very long time I have had anything like this happen.
    [SIGPIC][/SIGPIC]
    In game handle @darthvrooks
  • admiralstavok#2904 admiralstavok
    admiralstavok#2904
         Member Posts: 21 Arc User
    edited September 2014
    Been having "Server Not Responding" for the past couple of days more and more, but now getting disconnected from the server every few minutes. Nothing like this has happened to me since the launch 4.5 years ago. This is not a connection issue on my end. Has gotten worse since server maintenance this morning... :)
  • ereiidereiid Member Posts: 103 Arc User
    edited September 2014
    It's not just me - most of my fleeties and teammates from opposite sides of the globe on at the moment are experiencing frequent DCs and lagwaves.

    Which tells me it's serverside or Cogent.

    contacting nettest server..
    Local IP: 68.50.140.143
    Ping: 63.8 msec
    Port: 80: 1060 KB/sec 39 KB/sec 1116 KB/sec 500
    Port: 80: 347 KB/sec 14 KB/sec 366 KB/sec 500
    Port: 443: 744 KB/sec 31 KB/sec 788 KB/sec 500
    Port: 443: 702 KB/sec 30 KB/sec 740 KB/sec 500
    Port: 7255: 213 KB/sec 10 KB/sec 228 KB/sec 500
    Port: 7255: 433 KB/sec 16 KB/sec 457 KB/sec 500
    Port: 7003: 433 KB/sec 18 KB/sec 459 KB/sec 500
    Port: 7003: 792 KB/sec 31 KB/sec 836 KB/sec 500
    Port: 7202: 1134 KB/sec 37 KB/sec 1200 KB/sec 500
    Port: 7202: 851 KB/sec 31 KB/sec 897 KB/sec 500
    Port: 7499: 1193 KB/sec 37 KB/sec 1258 KB/sec 500
    Port: 7499: 414 KB/sec 17 KB/sec 437 KB/sec 500
    Port: 80: 1005 KB/sec 35 KB/sec 1062 KB/sec 500
    Idle NIC bandwidth Send: 4 KB/sec Recv: 4 KB/sec

    C:\Windows\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 [REDACTED]
    1 [192.168.1.1]
    2 68.50.140.1
    3 68.87.131.209
    4 xe-6-0-3-0-ar04.howardcounty.md.bad.comcast.net [68.85.114.165]
    5 he-5-3-0-0-11-cr01.ashburn.va.ibone.comcast.net [68.86.93.137]
    6 he-0-13-0-1-pe04.ashburn.va.ibone.comcast.net [68.86.87.142]
    7 50-248-118-174-static.hfc.comcastbusiness.net [50.248.118.174]
    8 be2113.mpd21.dca01.atlas.cogentco.com [154.54.6.170]
    9 be2150.mpd21.jfk02.atlas.cogentco.com [154.54.31.130]
    10 be2095.ccr21.bos01.atlas.cogentco.com [154.54.30.38]
    11 te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    12 38.111.40.114
    13 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 325 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 [REDACTED] 0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% [192.168.1.1] 0/ 100 = 0% |
    2 11ms 0/ 100 = 0% 0/ 100 = 0% 68.50.140.1 0/ 100 = 0% |
    3 12ms 0/ 100 = 0% 0/ 100 = 0% 68.87.131.209 0/ 100 = 0% |
    4 20ms 0/ 100 = 0% 0/ 100 = 0% xe-6-0-3-0-ar04.howardcounty.md.bad.comcast.net [68.85.114.165] 0/ 100 = 0% |
    5 16ms 0/ 100 = 0% 0/ 100 = 0% he-5-3-0-0-11-cr01.ashburn.va.ibone.comcast.net [68.86.93.137] 0/ 100 = 0% |
    6 18ms 0/ 100 = 0% 0/ 100 = 0% he-0-13-0-1-pe04.ashburn.va.ibone.comcast.net [68.86.87.142] 0/ 100 = 0% |
    7 19ms 0/ 100 = 0% 0/ 100 = 0% 50-248-118-174-static.hfc.comcastbusiness.net [50.248.118.174] 0/ 100 = 0% |
    8 --- 100/ 100 =100% 100/ 100 =100% be2113.mpd21.dca01.atlas.cogentco.com [154.54.6.170] 0/ 100 = 0% |
    9 20ms 0/ 100 = 0% 0/ 100 = 0% be2150.mpd21.jfk02.atlas.cogentco.com [154.54.31.130] 0/ 100 = 0% |
    10 24ms 0/ 100 = 0% 0/ 100 = 0% be2095.ccr21.bos01.atlas.cogentco.com [154.54.30.38] 0/ 100 = 0% |
    11 --- 100/ 100 =100% 100/ 100 =100% te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42] 0/ 100 = 0% |
    12 28ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114 0/ 100 = 0% |
    13 26ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.
  • fire9875fire9875 Member Posts: 0 Arc User
    edited September 2014
    Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 9 ms 9 ms 192.168.0.1
    2 9 ms 9 ms 9 ms 98.226.116.1
    3 12 ms 9 ms 10 ms te-0-2-0-2-sur01.rockford.il.chicago.comcast.net [162.151.32.245]
    4 13 ms 13 ms 13 ms te-2-10-0-3-ar01.elmhurst.il.chicago.comcast.net [68.85.177.182]
    5 15 ms 14 ms 15 ms 68.86.89.85
    6 12 ms 15 ms 23 ms be-10406-cr01.350ecermak.il.ibone.comcast.net [68.86.84.210]
    7 12 ms 12 ms 12 ms he-0-12-0-0-pe04.350ecermak.il.ibone.comcast.net [68.86.83.162]
    8 14 ms 13 ms 13 ms 23.30.206.134
    9 12 ms 13 ms 13 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.73]
    10 36 ms 36 ms 37 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 37 ms * * te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    12 43 ms 38 ms * 38.111.40.114
    13 40 ms 37 ms 38 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    AND

    Trace complete.

    Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms <1 ms <1 ms 192.168.0.1
    2 10 ms 10 ms 8 ms 98.226.116.1
    3 9 ms 8 ms 9 ms te-0-2-0-2-sur01.rockford.il.chicago.comcast.net [162.151.32.245]
    4 12 ms 14 ms 12 ms te-2-10-0-0-ar01.elmhurst.il.chicago.comcast.net [68.85.176.162]
    5 16 ms 16 ms 14 ms 68.86.89.85
    6 16 ms 15 ms 15 ms be-10406-cr01.350ecermak.il.ibone.comcast.net [68.86.84.210]
    7 12 ms 13 ms 14 ms he-0-12-0-0-pe04.350ecermak.il.ibone.comcast.net [68.86.83.162]
    8 12 ms 12 ms 13 ms 23.30.206.134
    9 12 ms 23 ms 13 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.73]
    10 37 ms 37 ms 37 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
    11 244 ms 219 ms 208 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    12 37 ms 50 ms 37 ms 38.111.40.114
    13 45 ms 49 ms 47 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    I seem to be having issues at te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134] with either high pings, or dropped pings with my tests. I hope that helps.
  • andrewharrisandrewharris Member Posts: 0 Arc User
    edited September 2014
    Well I'm glad it's not just me. Portland, OR here and really bad lag, rubber banding, etc. Pretty much unplayable both today and yesterday.
  • deltan9ne420deltan9ne420 Member Posts: 2 Arc User
    edited September 2014
    looks as though the maintenance didn't fix anything... ive been DC'ed 30+ times in the last 2 days and now cant load the game at all...:mad:
  • sonoframonsonoframon Member Posts: 166 Arc User
    edited September 2014
    Northeastern MA here, on Verizon, same issues as described here...
    WELL IF THE JAPORI INCIDENT HAS TAUGHT ME ANYTHING, IT'S THAT MY EXISTENCE IS AN EXPLOIT. THANKS CRYPTIC.

    IF YOU ARE READING MY SIG - THEN YOU ARE DOING IT WRONG
  • tehbubbalootehbubbaloo Member Posts: 2,003 Arc User
    edited September 2014
    i am having lots of trouble too.
    maybe its a good time to catch up on some email and do some rl things.
    eY5eKAV.png
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    Get the Forums Enhancement Extension!
  • scipunk1973scipunk1973 Member Posts: 6 Arc User
    edited September 2014
    Having issues here as well, Western, MA. Game was fine earlier, around 8pm. Now not only can i not log in, the launcher went from loading to a black square ...

    EDIT: I was able to put my password in and now its stuck on the patch part before engage appears.

    Got in, played one mission went to buy something from the replicator and D/C
  • toxxelltoxxell Member Posts: 3 Arc User
    edited September 2014
    I'm also having this problem, I've been having constant disconnects latency spikes and server not responding messages over the last few days. Running a tracert I'm seeing bad packet loss within the network that is hosting the servers.
  • stormwaltz2stormwaltz2 Member Posts: 45 Arc User
    edited September 2014
    I'm in San Jose - actually less than five miles from Cryptic! - and for the last few days I've been suffering constant lag and and average of three server disconnections an hour.
  • fifteecalfifteecal Member Posts: 2 Arc User
    edited September 2014
    In Yuma, Arizona and experiencing rampant lag and disconnects across all my characters. It is not on my end. Diablo 3 and all my other online games are functioning perfectly. This is a server end problem and if you read any chat channel in game you will notice that everyone is experiencing the problem. Game is unplayable in current state. Please fix so we can get back to enjoying the game.
  • iceaxe18iceaxe18 Member Posts: 103 Arc User
    edited September 2014
    I'm getting disconnected to. I can only play for a minute or two then disconnected.
  • bradchristopher1bradchristopher1 Member Posts: 307
    edited September 2014
    stormwaltz2 wrote: »
    I'm in San Jose - actually less than five miles from Cryptic! - and for the last few days I've been suffering constant lag and and average of three server disconnections an hour.

    more importantly, where are cryptic's server farms housed, and are they subject to being exposed to either wildfires or flash floods? :confused:
  • gabrielinwestmingabrielinwestmin Member Posts: 0 Arc User
    edited September 2014
    I tell you why the servers are wonky.. The borg queen is ticked because Cryptic/Perfect world did not hire Kate Mulgrew aka Captain Janeway to be in Delta rising so she is infecting the servers with a modified virus as a hostage situation
    [SIGPIC][/SIGPIC]
    Greywolf Taskforce - Officer of the Fleet
  • captwcaptw Member Posts: 492 Arc User
    edited September 2014
    gabrielinwestmin wrote: »
    I tell you why the servers are wonky.. The borg queen is ticked because Cryptic/Perfect world did not hire Kate Mulgrew aka Captain Janeway to be in Delta rising so she is infecting the servers with a modified virus as a hostage situation

    no, I think they just have a Kazon as their IT guy today.
    lHut1H2.jpg
    "I rather believe that time is a companion who goes with us on the journey, and reminds us to cherish every moment... because they'll never come again. What we leave behind is not as important as how we lived" Picard to Riker
  • eiledoneiledon Member Posts: 595 Arc User
    edited September 2014
    Nah you are all wrong - Deanna Troi is driving the servers..


    Abandon Ship!
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    @Liath | My PRIMUS Page | Altaholics | New Vehicle Models | New Emblems | Flag Tights
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  • quepanquepan Member Posts: 540 Arc User
    edited September 2014
    if i remember correctly the server farm where the game servers reside is on the east coast near Boston, which is in the middle of the Cogent backbone .
    i could be remembering that wrong .
  • frohmfrohm Member Posts: 1 Arc User
    edited September 2014
    Los Angeles here, the game started having connectivity issues for me last night, but today it's been nearly unplayable.

    Constant lag, server timeout messages, and disconnections.

    I started playing about a month ago, I haven't had a single problem worth mentioning until last night through today.

    I do not appear to have connectivity issues with any other program or service.
  • valenjavalenja Member Posts: 10 Arc User
    edited September 2014
    germay, 07:45

    no work today, can't sleep till afternoon because neightbors hyperactive dogs ...
    and star trek online ... not really online : /
  • tucana66tucana66 Member Posts: 710 Arc User
    edited September 2014
    Server unresponsive, disconnecting... again.

    This is two nights in a row, Cryptic/PWE.

    Los Gatos, CA here.
  • reynoldsxdreynoldsxd Member Posts: 977 Arc User
    edited September 2014
    What good is an event weekend if you can't play it because the server is fcked?

    And why has no dev or support guy given word on this yet?

    Do not try to pin this on us. Our fleet is coming from all over the world and everyone is having problems since a few days ago.
  • lystentlystent Member Posts: 1,019
    edited September 2014
    askray wrote: »
    If you do this at work then you know that ISP routes are different depending on lots of factors and since this forum isn't flooded with server down threads it means it's isolated and needs more details.

    But you work in a troubleshooting job so I suppose what I just said you already know ;)

    I would wait to make sure...
  • lystentlystent Member Posts: 1,019
    edited September 2014
    reynoldsxd wrote: »
    What good is an event weekend if you can't play it because the server is fcked?

    And why has no dev or support guy given word on this yet?

    Do not try to pin this on us. Our fleet is coming from all over the world and everyone is having problems since a few days ago.

    But Askray says it's localized... And he must be right, after what he told the other dude *sigh*.
  • napster8784napster8784 Member Posts: 2 Arc User
    edited September 2014
    C:\Windows\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Mike-PC.nc.rr.com [192.168.1.131]
    1 McKinnon [192.168.1.1]
    2 cpe-069-133-148-001.nc.res.rr.com [69.133.148.1]
    3 gig6-1.fyvlncr-rtr2.nc.rr.com [24.88.225.33]
    4 xe1-1-2.rlghncpop-rtr1.southeast.rr.com [24.93.64.32]
    5 107.14.19.20
    6 ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
    7 be3021.ccr41.iad02.atlas.cogentco.com [154.54.10.209]
    8 be2177.ccr22.dca01.atlas.cogentco.com [154.54.41.206]
    9 be2149.ccr22.jfk02.atlas.cogentco.com [154.54.31.126]
    10 be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
    11 te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    12 38.111.40.114
    13 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 325 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Mike-PC.nc.rr.com [192.168.1.131]

    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% McKinnon [192.168.1.1]
    0/ 100 = 0% |
    2 15ms 0/ 100 = 0% 0/ 100 = 0% cpe-069-133-148-001.nc.res.rr.com
    [69.133.148.1]
    0/ 100 = 0% |
    3 12ms 0/ 100 = 0% 0/ 100 = 0% gig6-1.fyvlncr-rtr2.nc.rr.com [24.
    88.225.33]
    0/ 100 = 0% |
    4 16ms 0/ 100 = 0% 0/ 100 = 0% xe1-1-2.rlghncpop-rtr1.southeast.r
    r.com [24.93.64.32]
    0/ 100 = 0% |
    5 22ms 0/ 100 = 0% 0/ 100 = 0% 107.14.19.20
    0/ 100 = 0% |
    6 24ms 0/ 100 = 0% 0/ 100 = 0% ae-2-0.pr0.dca10.tbone.rr.com [66.
    109.6.169]
    0/ 100 = 0% |
    7 21ms 0/ 100 = 0% 0/ 100 = 0% be3021.ccr41.iad02.atlas.cogentco.
    com [154.54.10.209]
    0/ 100 = 0% |
    8 22ms 0/ 100 = 0% 0/ 100 = 0% be2177.ccr22.dca01.atlas.cogentco.
    com [154.54.41.206]
    0/ 100 = 0% |
    9 28ms 0/ 100 = 0% 0/ 100 = 0% be2149.ccr22.jfk02.atlas.cogentco.
    com [154.54.31.126]
    0/ 100 = 0% |
    10 34ms 0/ 100 = 0% 0/ 100 = 0% be2096.ccr22.bos01.atlas.cogentco.
    com [154.54.30.42]
    0/ 100 = 0% |
    11 54ms 0/ 100 = 0% 0/ 100 = 0% te3-2.ccr01.bos06.atlas.cogentco.c
    om [154.54.46.130]
    0/ 100 = 0% |
    12 39ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    13 34ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms McKinnon [192.168.1.1]
    2 41 ms 30 ms 21 ms cpe-069-133-148-001.nc.res.rr.com [69.133.148.1]

    3 10 ms 11 ms 13 ms gig6-1.fyvlncr-rtr2.nc.rr.com [24.88.225.33]
    4 16 ms 17 ms 14 ms xe1-1-2.rlghncpop-rtr1.southeast.rr.com [24.93.6
    4.32]
    5 24 ms 21 ms 32 ms 107.14.19.20
    6 19 ms 20 ms 18 ms ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
    7 19 ms 38 ms 23 ms be3021.ccr41.iad02.atlas.cogentco.com [154.54.10
    .209]
    8 20 ms 22 ms 23 ms be2177.ccr22.dca01.atlas.cogentco.com [154.54.41
    .206]
    9 48 ms 49 ms 46 ms be2153.ccr42.ord01.atlas.cogentco.com [154.54.30
    .126]
    10 57 ms 55 ms 54 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
    .178]
    11 45 ms 44 ms 44 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    12 48 ms 49 ms 48 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    13 46 ms 49 ms 48 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    14 62 ms 54 ms 53 ms 38.111.40.114
    15 48 ms 47 ms 47 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • bradchristopher1bradchristopher1 Member Posts: 307
    edited September 2014
    15 89 ms 248 ms 240 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
  • UnknownUnknown
    edited September 2014
    This content has been removed.
  • torsten1009torsten1009 Member Posts: 454 Arc User
    edited September 2014
    Please, get our EU2-Proxy working again, so I don't need to use the crappy connection to the main-server anymore:
    >tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41]
    [SIGPIC][/SIGPIC]
    If Star Trek Online was an Open-Source (GPL) Game, we would have a low-grind fork.
  • ladruidladruid Member Posts: 6 Arc User
    edited September 2014
    Hi,

    major disconnects and server not responding here from the UK, I have done some in-depth investigations and it seems one of the devices is malfunctioning. This is an intermittent issue with it faulting for a while, then working fine for a while.

    IP of faulting hardware is :- 154.54.46.134 (node name - te3-4.ccr01.bos06.atlas.cogentco.com)

    NetRange: 154.54.0.0 - 154.54.255.255 CIDR: 154.54.0.0/16 OriginAS: AS174 NetName: COGENT-154-54-16 NetHandle: NET-154-54-0-0-1 Parent: NET-154-0-0-0-0 NetType: Direct Assignment RegDate: 1992-02-05 Updated: 2011-05-28 Ref: http://whois.arin.net/rest/net/NET-154-54-0-0-1 OrgName: PSINet, Inc. OrgId: PSI-2 Address: 1015 31st St NW City: Washington StateProv: DC PostalCode: 20007 Country: US RegDate: 1990-10-08 Updated: 2014-09-08

    Regards
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