That's quite the paradox, how could you nerf nerf when the nerf is nerfed. But how would the nerf be nerfed when the nerf is nerfed? This allows the nerf not to be nerfed since the nerf is nerfed? But if the nerf isn't nerfed, it could still nerf nerfs. But as soon as the nerf is nerfed, the nerf power is lost. So paradoxally it the nerf nerf lost its nerf, while it's still nerfed, which cannot be because the nerf was unable to nerf.
Hello at STO, I was just playing TREASURE TRADING STATION and didn't hail Starfleet so and just departed from completing the mission. There seems to be a bug or some sort of extra missions called ROADBLOCKS where you have to go back to the last mission again.
But the system will not allow you to locate CARGO BAY 6. So you get stuck in a loop. One of the Rooms shows outer space then your back on the station. I had to DROP THE MISSION and Hail StarFleet again to start the mission all over again. During the second mission the word Roadblocks did appear and then had vanished.
On the second try I already had a clear understanding of what was needed to complete the TREASURE TRADING STATION mission since doing it the first. This time I didn't bothered to beam-up or depart from the system. I told the crew no. I had just hail StarFleet was awarded LT Commander and mission was completed. Once that go accepted then I had beamed back up and then departed. ROADBLOCKS bug never appeared. So that playing TREASURE TRADING STATION beware of the glitch!
I wanted to share this info so those who are new and started playing this mission would know what or what not to do. Do pass it along to program and development department to see what's causing this glitch to appear.
It's been a while since I played, and during that time the email address I was using has been cancelled. Decided to come back to play, so I needed to get my STO email address updated. Seems like not a big deal.
Two days after initiating a ticket to get a response asking for more ID info. Five more days after I submitted it with no sniff of help. It got "escalated", but apparently that's to nowheres-ville. Is it really that difficult just to update an email on my account? Can't even get into the game without verifying my computer with the email they send.
"Please be patient". I think a week is plenty. Some posts I've read here have people waiting MONTHS for service? What? is the CS department comprised of one guy or something? Is this really the way it's done around here?
I'd gladly pay for some customer service... oh yeah, as a life subscriber I already did!
Bill
UPDATE: Finally got my account settled today March 17th to April 4th. I'm happy they finally got it done, but it shouldn't have taken so long to do something so simple. Now if I could just keep the Mac client from crashing in the game.
jsut came back to sto and put in a ticket 4 days ago to have them link ym old account with the new pwe thing and got some email they found my acc and told me i had to chose to delete my new acco or make 2 accounts for pwe i chose to delete the new one i made. then 3 days passed and they havent even sent a reply to me. is this normal for pwe customer support?
For the past 4 hours i've been tring to log in, it logs 5/10 min after i push the play button, ten the game freezed, i walk sometime and i'm at the starting loding point again...
Yesterdar i deleted my 1s char because i thout it was a profole bug and now again?
For 3 days my game enters and "Failed: Chat is Offline" i see people runing but i cant do anything? I'm reinstaled the game and made a new char and nothing same problem?
I was thinking in buying the full pack but now i see this game is starting to be trash.
I play wow and diablo and have an active steam play online and nothing as ever this way.
Solutions? Or a more drastic ticket to steam is in order?
Ps: Just created a neu char same problem and is not a problem of my PC because i just entered WoW as its connection is fine
jsut came back to sto and put in a ticket 4 days ago to have them link ym old account with the new pwe thing and got some email they found my acc and told me i had to chose to delete my new acco or make 2 accounts for pwe i chose to delete the new one i made. then 3 days passed and they havent even sent a reply to me. is this normal for pwe customer support?
It just might be. I'm in the same situation, but a few days ahead. Returned to STO after about 3 or so years (I had purchased a LIFETIME subscription). I come back and the servers have changed and my login name is no longer available. No problem...I make a new account. After sending in the ticket to get the accounts merged, I got the same reply....and requesting I provide answers to certain questions to verify who I am. No problem....I don't care about the characters from either account, so delete em all and I'll start over...just give me my lifetime subscription and it's associated benefits. After providing my name, payment details on the original purchase, address......I get a response several days later say that I have provided "insufficient" details for them to verify who I am.
I have since replied in a not so nice terms and pointed out the fraud they are committing by not honoring my LIFETIME subscription. Give me my money back or re-instate me.
laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaagggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg... (continues endlessly for days...)
8 23 ms 22 ms 25 ms be2315.ccr22.lon13.atlas.cogentco.com [154.54.73.109]
9 98 ms 97 ms 98 ms be2389.ccr22.bos01.atlas.cogentco.com [154.54.44.181]
10 100 ms 99 ms 98 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
11 102 ms 107 ms 107 ms 38.111.40.114
12 95 ms 95 ms 96 ms patchserver2.crypticstudios.com [208.95.185.41]
Im sending out a S.O.S. My account was banned about an hour ago. I was given no reason why. No contact email. Nothing. I have no idea how to contact a gm. Customer support for this game is a joke, and submitting a ticket is paramount to hitting yourself in the head with a hammer. If a GM or someone from the staff could help me with this issue, it would be greatly appreciated.
Im sending out a S.O.S. My account was banned about an hour ago. I was given no reason why. No contact email. Nothing. I have no idea how to contact a gm. Customer support for this game is a joke, and submitting a ticket is paramount to hitting yourself in the head with a hammer. If a GM or someone from the staff could help me with this issue, it would be greatly appreciated.
Customer service will not help you on the forums. The only options are the ways listed on the first post of this thread.
Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care. Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker. Tiktok: @Askray Facebook: Askray113
Customer service will not help you on the forums. The only options are the ways listed on the first post of this thread.
I have used all the official channels to try and contact anyone on your support team. I have gotten nothing in reply. Hence, why Im here in the forums. I have submitted tickets, tried the twitter and facebook for the game. Nothing. So what am I supposed to do?
I have used all the official channels to try and contact anyone on your support team. I have gotten nothing in reply. Hence, why Im here in the forums. I have submitted tickets, tried the twitter and facebook for the game. Nothing. So what am I supposed to do?
You just got banned an hour ago and I'm assuming just submitted a ticket an hour ago. The GM team needs a bit more time than an hour.
Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care. Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker. Tiktok: @Askray Facebook: Askray113
You just got banned an hour ago and I'm assuming just submitted a ticket an hour ago. The GM team needs a bit more time than an hour.
Thats all fine and dandy, but it says in the FAQ section of the website that banned accounts WILL be sent a email on why. Im still waiting on this email.
Or anything for that matter. As for how long it takes to reply to a ticket, perhaps you can shed some light on why its taken 2 weeks for them to reply to my previous ticket, and almost 2 years to reply to my first ticket. Which is STILL open, I might add.
As it states in my signature, I'm a volunteer not a paid employee of PWE's GM team and as such, I have no access to why your account was banned, for how long and so fourth.
You will have to wait for them to get back to you on your ticket.
Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care. Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker. Tiktok: @Askray Facebook: Askray113
Hello, i allready send you a ticket with my Issue but would like to complement.
Greetings from Germany, my name is Orhan Agridag and recently my accounts have been banned on the accusation of using bots in the game. I would like to dispute this accusation and have my account access reinstated. Upon reciept of these accusations I have gone through my email account and have not recieved any emails as to my accounts being under review or under suspiscion at any time during my time playing the game. I believe that my accounts have not been TRIBBLE because I have not recieved any email code requests, and I have changed my password within the past 3-4 weeks due to a login problem on the server. I often play with my girlfriend for hours and hours at a time which might explain why my accounts were accidentally identified as bot accounts (I play up to 20 hour sessions and forego sleeping). My girlfriend lives in Canada so due to the time zone differences I tend to play at wierd times for someone who live in Germany; which also accounts for the exceptional amount of time that I play the game at a time. I find it rude and offensive that the personal property that I have spent so much money - I own basically half of the Zen store, Why would I be a gold seller / botter? - and time on is removed from my possesion. I am a huge fan of Star Trek and of this game and would love to be able to continue playing. If you require proof, I have multiple friends that can attest that I am real and I do not cheat in any way. These friends can provide screenshots as to my fleet activities that will prove that I am not a person to use bots and all of my achievement are due to many hours of grinding.As to the relevance of my second account, I have a few forum posts that prove that I have done nothing wrong. On the link (http://sto-forum.perfectworld.com/announcement.php?f=127&a=51) Branflakes specifically says "...Multiple
game accounts don't appear to be prohibited in the PWE EULA..." and on (http://www.arcgames.com/en/about/terms) no
where does it say that you are limited to one account, Account guard FAQ's: http://crypticstudios.com/accountguard
in fact all it states is that you have to have 'an' account to play the game.
Thank you for your time,
Orhan (Highlandrise85, Highlandrise 1985)
Its not Like the last Posts are Several Years old, and my 2 Accounts were Banned just Yesterday, for FALSE Reasons, so i try to find help wherever i can, since i Spend FAR to Much Money, Time AND Effort into those 2 Accounts to just accept loosing them now for NO Reason :mad:
Comments
One of my friends started buying the cards from 7-11 due to this block.
Our Battles
I call it, the Stoutes paradox.
But the system will not allow you to locate CARGO BAY 6. So you get stuck in a loop. One of the Rooms shows outer space then your back on the station. I had to DROP THE MISSION and Hail StarFleet again to start the mission all over again. During the second mission the word Roadblocks did appear and then had vanished.
On the second try I already had a clear understanding of what was needed to complete the TREASURE TRADING STATION mission since doing it the first. This time I didn't bothered to beam-up or depart from the system. I told the crew no. I had just hail StarFleet was awarded LT Commander and mission was completed. Once that go accepted then I had beamed back up and then departed. ROADBLOCKS bug never appeared. So that playing TREASURE TRADING STATION beware of the glitch!
I wanted to share this info so those who are new and started playing this mission would know what or what not to do. Do pass it along to program and development department to see what's causing this glitch to appear.
Thanks for listening..
Time will only tell!
http://errortracker.crypticstudios.com/detail?id=30217628
0 CrypticError.exe!00204fa8 (0,17b6288,0,16fc010)SymGetSymFromAddr(): gle = 487
Line: --- (0)
Module: CrypticError.exe
1 CrypticError.exe!00013e63 (0,17b6288,0,16fc010)SymGetSymFromAddr(): gle = 487
Line: --- (0)
Module: CrypticError.exe
2 CrypticError.exe!000324b2 (0,41fe40,0,12d14d8)SymGetSymFromAddr(): gle = 487
Line: --- (0)
Module: CrypticError.exe
3 CrypticError.exe!00001487 (0,41fea4,0,12ddfea)SymGetSymFromAddr(): gle = 487
Line: --- (0)
Module: CrypticError.exe
4 CrypticError.exe!000014d8 (0,6e95d8f7,0,0)SymGetSymFromAddr(): gle = 487
Line: --- (0)
Module: CrypticError.exe
5 CrypticError.exe!0000dfea (0,12d0000,0,0)SymGetSymFromAddr(): gle = 487
Line: --- (0)
Module: CrypticError.exe
6 CrypticError.exe!00205f62 (0,41ff58,0,75b2336a)SymGetSymFromAddr(): gle = 487
Line: --- (0)
Module: CrypticError.exe
7 CrypticError.exe!00205e0f (0,7efde000,0,41ff98)SymGetSymFromAddr(): gle = 487
Line: --- (0)
Module: CrypticError.exe
8 BaseThreadInitThunk (7efde000,77056a1c,0,0)
Line: --- (0)
Module: kernel32.dll
9 RtlInitializeExceptionChain (14d5e00,7efde000,0,0)
Line: --- (0)
Module: ntdll.dll
10 RtlInitializeExceptionChain (14d5e00,7efde000,0,0)
Line: --- (0)
Module: ntdll.dll
Heap is NOT corrupted
No windows SYSTEM error code found.
Exception caught: EXCEPTION_ACCESS_VIOLATION
Program: ...
SVN Revision: ST.36.20140302a.9 (SVN 161672(http://code/svn/StarTrek/Baselines/ST.36.20140302a.0(branch svn = 162125)) Gimme 02281421:54:46)(+incrs)
Time: Sat Mar 22 07:41:14 PM
Process ID: 2252
There is no callstack information (NULL Callstack)
Two days after initiating a ticket to get a response asking for more ID info. Five more days after I submitted it with no sniff of help. It got "escalated", but apparently that's to nowheres-ville. Is it really that difficult just to update an email on my account? Can't even get into the game without verifying my computer with the email they send.
"Please be patient". I think a week is plenty. Some posts I've read here have people waiting MONTHS for service? What? is the CS department comprised of one guy or something? Is this really the way it's done around here?
I'd gladly pay for some customer service... oh yeah, as a life subscriber I already did!
Bill
UPDATE: Finally got my account settled today March 17th to April 4th. I'm happy they finally got it done, but it shouldn't have taken so long to do something so simple. Now if I could just keep the Mac client from crashing in the game.
And that was on the 24th.. I gave them all my information and they told me to be patient
It's almost 1 month later and I still did not receive any reply from PWE, does it always take this long?
Yesterdar i deleted my 1s char because i thout it was a profole bug and now again?
Can i get a resolve? I'm playing from Portugal.
I was thinking in buying the full pack but now i see this game is starting to be trash.
I play wow and diablo and have an active steam play online and nothing as ever this way.
Solutions? Or a more drastic ticket to steam is in order?
Ps: Just created a neu char same problem and is not a problem of my PC because i just entered WoW as its connection is fine
It just might be. I'm in the same situation, but a few days ahead. Returned to STO after about 3 or so years (I had purchased a LIFETIME subscription). I come back and the servers have changed and my login name is no longer available. No problem...I make a new account. After sending in the ticket to get the accounts merged, I got the same reply....and requesting I provide answers to certain questions to verify who I am. No problem....I don't care about the characters from either account, so delete em all and I'll start over...just give me my lifetime subscription and it's associated benefits. After providing my name, payment details on the original purchase, address......I get a response several days later say that I have provided "insufficient" details for them to verify who I am.
I have since replied in a not so nice terms and pointed out the fraud they are committing by not honoring my LIFETIME subscription. Give me my money back or re-instate me.
Not impressed with my return.
laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaagggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg... (continues endlessly for days...)
8 23 ms 22 ms 25 ms be2315.ccr22.lon13.atlas.cogentco.com [154.54.73.109]
9 98 ms 97 ms 98 ms be2389.ccr22.bos01.atlas.cogentco.com [154.54.44.181]
10 100 ms 99 ms 98 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
11 102 ms 107 ms 107 ms 38.111.40.114
12 95 ms 95 ms 96 ms patchserver2.crypticstudios.com [208.95.185.41]
Customer service will not help you on the forums. The only options are the ways listed on the first post of this thread.
Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
Tiktok: @Askray Facebook: Askray113
I have used all the official channels to try and contact anyone on your support team. I have gotten nothing in reply. Hence, why Im here in the forums. I have submitted tickets, tried the twitter and facebook for the game. Nothing. So what am I supposed to do?
You just got banned an hour ago and I'm assuming just submitted a ticket an hour ago. The GM team needs a bit more time than an hour.
Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
Tiktok: @Askray Facebook: Askray113
Thats all fine and dandy, but it says in the FAQ section of the website that banned accounts WILL be sent a email on why. Im still waiting on this email.
You will have to wait for them to get back to you on your ticket.
Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
Tiktok: @Askray Facebook: Askray113
Rayzee
excellentawesome#4589
torgaddon101
raeat
Greetings from Germany, my name is Orhan Agridag and recently my accounts have been banned on the accusation of using bots in the game. I would like to dispute this accusation and have my account access reinstated. Upon reciept of these accusations I have gone through my email account and have not recieved any emails as to my accounts being under review or under suspiscion at any time during my time playing the game. I believe that my accounts have not been TRIBBLE because I have not recieved any email code requests, and I have changed my password within the past 3-4 weeks due to a login problem on the server. I often play with my girlfriend for hours and hours at a time which might explain why my accounts were accidentally identified as bot accounts (I play up to 20 hour sessions and forego sleeping). My girlfriend lives in Canada so due to the time zone differences I tend to play at wierd times for someone who live in Germany; which also accounts for the exceptional amount of time that I play the game at a time. I find it rude and offensive that the personal property that I have spent so much money - I own basically half of the Zen store, Why would I be a gold seller / botter? - and time on is removed from my possesion. I am a huge fan of Star Trek and of this game and would love to be able to continue playing. If you require proof, I have multiple friends that can attest that I am real and I do not cheat in any way. These friends can provide screenshots as to my fleet activities that will prove that I am not a person to use bots and all of my achievement are due to many hours of grinding.As to the relevance of my second account, I have a few forum posts that prove that I have done nothing wrong. On the link (http://sto-forum.perfectworld.com/announcement.php?f=127&a=51) Branflakes specifically says "...Multiple
game accounts don't appear to be prohibited in the PWE EULA..." and on (http://www.arcgames.com/en/about/terms) no
where does it say that you are limited to one account, Account guard FAQ's: http://crypticstudios.com/accountguard
in fact all it states is that you have to have 'an' account to play the game.
Thank you for your time,
Orhan (Highlandrise85, Highlandrise 1985)