Lifetime and been so for a couple years. I also dump a huge amount of real cash into the game in Dilithium and other resources each month. ZERO customer support yet they are happy to take my hard earned money. Yeah. Not a happy "Paying" subscriber.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
If that's the case how about a little customer service and a response from a real person. "Yeah we know about it and are working on it." Nope, even their paying customers don't get that kind of professional curtsey. I shudder to think how badly they treat the F2P folks. I tell you all, if they lost their license to the IP and another company picked it up, I would never play another Cryptic/PW game. as it stands, I stay only because I am a fan of Star Trek.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
I don't think using the phrase "slack-jawed bunch of apes" is going to speed up any resolution to the problem. I'm going to have to open a ticket for forums flaming.
I don't think using the phrase "slack-jawed bunch of apes" is going to speed up any resolution to the problem. I'm going to have to open a ticket for forums flaming.
ROFL! good luck with that. You will have to spend much more money than I for them to take notice. For what its worth, you did make me laugh. Things are better now.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
ROFL! good luck with that. You will have to spend much more money than I for them to take notice. For what its worth, you did make me laugh. Things are better now.
oh you better believe they are quite fast on those ones........
"With the first link, the chain is forged. The first speech censored, the first thought forbidden, the first freedom denied, chains us all irrevocably."
Ohh... so Shoddy to non-existent customer service isn't a problem, but calling them out on their deplorable business practice is. Interesting. Let me think of more creative and nasty insults then. Perhaps it will motivate one of them to put down their box of cookies or whatever favorite junk food they fancy along with their father's old porno magazine, so that they will at least acknowledge the fact that they fail to honor their side of the transaction.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
Now that that's out of the way, it does seem that PWE's customer service is on rough par with thier QA...plenty of room for improvement, to put it mildly...:rolleyes:
Criticism, while never agreeable, is necessary. It is like pain in the body. It brings attention to an unhealthy state of things---Winston Churchill
Ohh... so Shoddy to non-existent customer service isn't a problem, but calling them out on their deplorable business practice is. Interesting. Let me think of more creative and nasty insults then. Perhaps it will motivate one of them to put down their box of cookies or whatever favorite junk food they fancy along with their father's old porno magazine, so that they will at least acknowledge the fact that they fail to honor their side of the transaction.
I suggest you listen into the latest interview with Geko. I've been told there's a line of how the devs do no longer come here because they've had death threats voiced against them and their families. Please consider that when you load off your verbal garbage here. Thanks.
To solve OP's problem, when you get the run-around from the PWE tech support system, just tell them you want to escalate the ticket. The low-level guys do nothing. Escalating the ticket will have a human being look at it and you'll get a resolution usually in hours.
I suggest you listen into the latest interview with Geko. I've been told there's a line of how the devs do no longer come here because they've had death threats voiced against them and their families. Please consider that when you load off your verbal garbage here. Thanks.
I did not realize that had gotten so bad. Well then, I'm not about to set anyone's house on fire because of a game, nor threaten their family's. However it does not bode well for the game, when rather than fix the problems, they just walk away. It is time for Cryptic/PW to loose the license to the IP. They have proven that they do not deserve it and while they hold it, no one else can work on the project.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
Just a bit of rage. Ive had a toon stuck on the Romulan Flotilla now for more than a week. I submitted a ticket concerning the problem and the fact the game crashes every time I try to extricate the toon out of the map. So far all Ive gotten is a auto-answer to the problem. FIX YOUR **** Cryptic! You slack jawed bunch of apes.
First off, its not Cryptic its Perfect Worlds CSR. When Cryptic actually did their own CSR in the Atari days, it was really good. You actually got a non-automated response within hours, and no ticket was unanswered for more than 3 days.
THEN PW bought the place and took over CSR..........and you literally don't get responses for months...........on one issue it took me literally 6 months to resolve a bug issue where a patch deleted some respec tokens. And took me 3 months for them to fix the STO website so it worked with my ISO. No joke.
Right now, I rate Perfect World's CSR as the worst in the business. I had better service with Sony and Origin than with these guys.
As for your personal issue. Don't want to sound insulting or make you sound stupid, but did you try the /stuck command? Changing instances? Mission Transwarps?
As for your personal issue. Don't want to sound insulting or make you sound stupid, but did you try the /stuck command? Changing instances? Mission Transwarps?[/QUOTE]
cant get that far. crashes with seconds. Unless I can activate that command from character selection I am hosed.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
I do not want to simply delete the toon since I've literally got over $100.00 US dollars involved and it is max level. Deletion and remaking it is not an option. Nor is waiting 6 months for a fix.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
i agree with you there support i horrible one of my ships went missing from my lot of ships it was the exelsior class ship back when it came into the game after it was made a premium ship it disappeared from me and it was my active ship when i contacted them i spent the next 5 or 6 months waiting for a reply and then after they replied to me they asked me what ship was it when did you get it what type of ship it is any way they never replied to that i got sick of them so i gave up i spent a long time waiting and they never cared a single bit and when i have game play problems such as what you are having they said they are working on the problem we will get back to you as soon as possible and was fixed 2 weeks after i asked they really need to get there Customer service to actually help because they dont care what happends to people unless they pay $$$
whats with this game and customer support because a while back i waited 6 months before a reply and in that reply i got asked questions about my ship that went missing more than a year ago and every time after i update my ticket i get told its been set to solved i cant get that ship any more since its a Z store ship now and when i got it it wasn't one it seams i never get a reply from them after months of waiting cant they improve the Customer service
and when i renewed it the didnt reply for several weeks
Throw a rock at an Online game, one of the biggest complaints is customer support. Welcome to online gaming. Where gaming companies don't give a frak.
Star Trek Battles member. Want to roll with a good group of people regardless of fleets and not have to worry about DPS while doing STFs? Come join the channel and join in the fun!
PW's CSR is no doubt the worst I ever experienced. Like you, it took me 6 months of fighting with them to reimburse an item that was deleted with Season 5. And this year, took 3 months trying to resolve a forum access problem due to some kind of glitch with my ISP.
People say Sony's is the worst, well at least Sony got my problems resolved in a few days. :P
I understand your pain. My main character was stuck outside of the boundaries of a map for over a month and I couldn't log onto it. I sent in ticket after ticket simply asking for my character to be moved back into the map's normal area. A loooooooong time and many tries later, I got a non-robot response and my character was fixed.
Actually Cryptic's CSR was really good before PW took over. I remember some issues shortly after STO launch and actually chatted with a CS Rep in game and had things fixed within an hour. Probably the best CSR experience I ever had.
Customer support is less about you getting supported and more about them brushing you under the carpet for so long you will give up.
Same tactics big lawyers use to squash lawsuits. Either giveup or wait until they steamroll you. Either way it less than likely you will ever see a problem fixed, and you will never see money back.
Inertia just means you can do Powerslides in you carrier!
I am Il Shadow and i approve these Shennanigans!
[SIGPIC][/SIGPIC]
Customer support is less about you getting supported and more about them brushing you under the carpet for so long you will give up.
Same tactics big lawyers use to squash lawsuits. Either giveup or wait until they steamroll you. Either way it less than likely you will ever see a problem fixed, and you will never see money back.
Comments
My PvE/PvP hybrid skill tree
Good luck with getting a answer back
ROFL! good luck with that. You will have to spend much more money than I for them to take notice. For what its worth, you did make me laugh. Things are better now.
oh you better believe they are quite fast on those ones........
Get your paws off me you damn dirty apes.
- Judge Aaron Satie
http://www.youtube.com/watch?v=Cdmqn9JIuzc
Now that that's out of the way, it does seem that PWE's customer service is on rough par with thier QA...plenty of room for improvement, to put it mildly...:rolleyes:
I suggest you listen into the latest interview with Geko. I've been told there's a line of how the devs do no longer come here because they've had death threats voiced against them and their families. Please consider that when you load off your verbal garbage here. Thanks.
Now everybody chillax.
I did not realize that had gotten so bad. Well then, I'm not about to set anyone's house on fire because of a game, nor threaten their family's. However it does not bode well for the game, when rather than fix the problems, they just walk away. It is time for Cryptic/PW to loose the license to the IP. They have proven that they do not deserve it and while they hold it, no one else can work on the project.
First off, its not Cryptic its Perfect Worlds CSR. When Cryptic actually did their own CSR in the Atari days, it was really good. You actually got a non-automated response within hours, and no ticket was unanswered for more than 3 days.
THEN PW bought the place and took over CSR..........and you literally don't get responses for months...........on one issue it took me literally 6 months to resolve a bug issue where a patch deleted some respec tokens. And took me 3 months for them to fix the STO website so it worked with my ISO. No joke.
Right now, I rate Perfect World's CSR as the worst in the business. I had better service with Sony and Origin than with these guys.
As for your personal issue. Don't want to sound insulting or make you sound stupid, but did you try the /stuck command? Changing instances? Mission Transwarps?
cant get that far. crashes with seconds. Unless I can activate that command from character selection I am hosed.
and when i renewed it the didnt reply for several weeks
Star Trek Battles member. Want to roll with a good group of people regardless of fleets and not have to worry about DPS while doing STFs? Come join the channel and join in the fun!
http://forum.arcgames.com/startrekonline/discussion/1145998/star-trek-battles-channel-got-canon/p1
People say Sony's is the worst, well at least Sony got my problems resolved in a few days. :P
And this was all for one simple little thing.
Same tactics big lawyers use to squash lawsuits. Either giveup or wait until they steamroll you. Either way it less than likely you will ever see a problem fixed, and you will never see money back.
I am Il Shadow and i approve these Shennanigans!
[SIGPIC][/SIGPIC]
Perfect logic there and sounds correct.
Praetor of the -RTS- Romulan Tal Shiar fleet!