I'm sure Branflakes could correct me if I'm wrong, but TOR's CSR is just for TOR, while the CSR in STO is part of the CSR for all Perfect World games. That's why CSR tickets takes so long.
BTW, you never hear anything from CSR regarding Bug Tickets. Especially if you post on the Forum.
ive got a new laptop and when I downloaded this game
I cant find my past character....I need some help to get them back coz I don't want to start again
I was a Captain
WTF is with me having to run around on a planet? I wanted to play a space-based MMO, instead I have to waste how much of my life leveling planetside so I can get a ship?
Even 5 minutes is dumb. I downloaded this game to play a space sim MMO, which I was led to believe this is. Instead you would have me cleaning vermin out of some dude I don't give a TRIBBLE about's garden?
This game needs a direct-to-space option or something. I am not gonna waste my time or money leveling to get a starship when a game with the name "Star Trek" should have you start off with a starship.
WTF is with me having to run around on a planet? I wanted to play a space-based MMO, instead I have to waste how much of my life leveling planetside so I can get a ship?
Even 5 minutes is dumb. I downloaded this game to play a space sim MMO, which I was led to believe this is. Instead you would have me cleaning vermin out of some dude I don't give a TRIBBLE about's garden?
This game needs a direct-to-space option or something. I am not gonna waste my time or money leveling to get a starship when a game with the name "Star Trek" should have you start off with a starship.
Two thumbs way down, guys.
Let me guess... you've never seen an episode of Star Trek or any of the movies and so didn't know that most of the episodes involved some type of planetary interaction?
STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
Hi,
I?m not allowed to make a new Thread, so I write it in here:
Since Today, No One can log in to STO Holodeck Server (LogIn2_Time Out).
Is it only here in Germany or in the US/UK too?
I was in an Elite STF and after2 minutes we?re all got kicked....
(Sorry about my bad English)
I started a mission as a Romulan. This mission is Former Aliies and it says to set a waypoint to one of your bridge officers in front of the camera but everytime i try to do this is doesnt allow me to and im getting frustrated..
Yeah, that one can be somewhat buggy, you just have to keep clicking the individual waypoint buttons (NOT the group waypoint button) and placing them around the camera and trying the console until it works.
"If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross; but it's not for the timid." -- Q, TNG: "Q-Who?"
^Words that every player should keep in mind, especially whenever there's a problem with the game...
Yea PWE has absolute ****ing **** costumer support. They banned me 2 years ago from PWI I have sent them numerous messages over the past 2 years inquiring why I was banned, I never did anything against tos. They have not replied. My other friend who was banned recently was banned and at the same time had his paypal account emptied. He is considering harsher methods than I.
Just a bit of rage. Ive had a toon stuck on the Romulan Flotilla now for more than a week. I submitted a ticket concerning the problem and the fact the game crashes every time I try to extricate the toon out of the map. So far all Ive gotten is a auto-answer to the problem. FIX YOUR **** Cryptic! You slack jawed bunch of apes.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
Lifetime and been so for a couple years. I also dump a huge amount of real cash into the game in Dilithium and other resources each month. ZERO customer support yet they are happy to take my hard earned money. Yeah. Not a happy "Paying" subscriber.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
If that's the case how about a little customer service and a response from a real person. "Yeah we know about it and are working on it." Nope, even their paying customers don't get that kind of professional curtsey. I shudder to think how badly they treat the F2P folks. I tell you all, if they lost their license to the IP and another company picked it up, I would never play another Cryptic/PW game. as it stands, I stay only because I am a fan of Star Trek.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
I don't think using the phrase "slack-jawed bunch of apes" is going to speed up any resolution to the problem. I'm going to have to open a ticket for forums flaming.
I don't think using the phrase "slack-jawed bunch of apes" is going to speed up any resolution to the problem. I'm going to have to open a ticket for forums flaming.
ROFL! good luck with that. You will have to spend much more money than I for them to take notice. For what its worth, you did make me laugh. Things are better now.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
ROFL! good luck with that. You will have to spend much more money than I for them to take notice. For what its worth, you did make me laugh. Things are better now.
oh you better believe they are quite fast on those ones........
"With the first link, the chain is forged. The first speech censored, the first thought forbidden, the first freedom denied, chains us all irrevocably."
Ohh... so Shoddy to non-existent customer service isn't a problem, but calling them out on their deplorable business practice is. Interesting. Let me think of more creative and nasty insults then. Perhaps it will motivate one of them to put down their box of cookies or whatever favorite junk food they fancy along with their father's old porno magazine, so that they will at least acknowledge the fact that they fail to honor their side of the transaction.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
Now that that's out of the way, it does seem that PWE's customer service is on rough par with thier QA...plenty of room for improvement, to put it mildly...:rolleyes:
Criticism, while never agreeable, is necessary. It is like pain in the body. It brings attention to an unhealthy state of things---Winston Churchill
Ohh... so Shoddy to non-existent customer service isn't a problem, but calling them out on their deplorable business practice is. Interesting. Let me think of more creative and nasty insults then. Perhaps it will motivate one of them to put down their box of cookies or whatever favorite junk food they fancy along with their father's old porno magazine, so that they will at least acknowledge the fact that they fail to honor their side of the transaction.
I suggest you listen into the latest interview with Geko. I've been told there's a line of how the devs do no longer come here because they've had death threats voiced against them and their families. Please consider that when you load off your verbal garbage here. Thanks.
To solve OP's problem, when you get the run-around from the PWE tech support system, just tell them you want to escalate the ticket. The low-level guys do nothing. Escalating the ticket will have a human being look at it and you'll get a resolution usually in hours.
I suggest you listen into the latest interview with Geko. I've been told there's a line of how the devs do no longer come here because they've had death threats voiced against them and their families. Please consider that when you load off your verbal garbage here. Thanks.
I did not realize that had gotten so bad. Well then, I'm not about to set anyone's house on fire because of a game, nor threaten their family's. However it does not bode well for the game, when rather than fix the problems, they just walk away. It is time for Cryptic/PW to loose the license to the IP. They have proven that they do not deserve it and while they hold it, no one else can work on the project.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
Just a bit of rage. Ive had a toon stuck on the Romulan Flotilla now for more than a week. I submitted a ticket concerning the problem and the fact the game crashes every time I try to extricate the toon out of the map. So far all Ive gotten is a auto-answer to the problem. FIX YOUR **** Cryptic! You slack jawed bunch of apes.
First off, its not Cryptic its Perfect Worlds CSR. When Cryptic actually did their own CSR in the Atari days, it was really good. You actually got a non-automated response within hours, and no ticket was unanswered for more than 3 days.
THEN PW bought the place and took over CSR..........and you literally don't get responses for months...........on one issue it took me literally 6 months to resolve a bug issue where a patch deleted some respec tokens. And took me 3 months for them to fix the STO website so it worked with my ISO. No joke.
Right now, I rate Perfect World's CSR as the worst in the business. I had better service with Sony and Origin than with these guys.
As for your personal issue. Don't want to sound insulting or make you sound stupid, but did you try the /stuck command? Changing instances? Mission Transwarps?
As for your personal issue. Don't want to sound insulting or make you sound stupid, but did you try the /stuck command? Changing instances? Mission Transwarps?[/QUOTE]
cant get that far. crashes with seconds. Unless I can activate that command from character selection I am hosed.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
I do not want to simply delete the toon since I've literally got over $100.00 US dollars involved and it is max level. Deletion and remaking it is not an option. Nor is waiting 6 months for a fix.
I am the nightmare which has learned to walk in the light of day... I am the darkness that children fear in the night... I am the silent scream of the lonely traveler who is lost forever... I am Drow!
Comments
BTW, you never hear anything from CSR regarding Bug Tickets. Especially if you post on the Forum.
Its a perspective problem and all CS representatives should learn to heal to full. :P
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Support the "Armored Unicorn" vehicle initiative today!
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I cant find my past character....I need some help to get them back coz I don't want to start again
I was a Captain
WTF is with me having to run around on a planet? I wanted to play a space-based MMO, instead I have to waste how much of my life leveling planetside so I can get a ship?
Even 5 minutes is dumb. I downloaded this game to play a space sim MMO, which I was led to believe this is. Instead you would have me cleaning vermin out of some dude I don't give a TRIBBLE about's garden?
This game needs a direct-to-space option or something. I am not gonna waste my time or money leveling to get a starship when a game with the name "Star Trek" should have you start off with a starship.
Two thumbs way down, guys.
I?m not allowed to make a new Thread, so I write it in here:
Since Today, No One can log in to STO Holodeck Server (LogIn2_Time Out).
Is it only here in Germany or in the US/UK too?
I was in an Elite STF and after2 minutes we?re all got kicked....
(Sorry about my bad English)
I?m sorry for the circumstances
^Words that every player should keep in mind, especially whenever there's a problem with the game...
My PvE/PvP hybrid skill tree
Good luck with getting a answer back
ROFL! good luck with that. You will have to spend much more money than I for them to take notice. For what its worth, you did make me laugh. Things are better now.
oh you better believe they are quite fast on those ones........
Get your paws off me you damn dirty apes.
- Judge Aaron Satie
http://www.youtube.com/watch?v=Cdmqn9JIuzc
Now that that's out of the way, it does seem that PWE's customer service is on rough par with thier QA...plenty of room for improvement, to put it mildly...:rolleyes:
I suggest you listen into the latest interview with Geko. I've been told there's a line of how the devs do no longer come here because they've had death threats voiced against them and their families. Please consider that when you load off your verbal garbage here. Thanks.
Now everybody chillax.
I did not realize that had gotten so bad. Well then, I'm not about to set anyone's house on fire because of a game, nor threaten their family's. However it does not bode well for the game, when rather than fix the problems, they just walk away. It is time for Cryptic/PW to loose the license to the IP. They have proven that they do not deserve it and while they hold it, no one else can work on the project.
First off, its not Cryptic its Perfect Worlds CSR. When Cryptic actually did their own CSR in the Atari days, it was really good. You actually got a non-automated response within hours, and no ticket was unanswered for more than 3 days.
THEN PW bought the place and took over CSR..........and you literally don't get responses for months...........on one issue it took me literally 6 months to resolve a bug issue where a patch deleted some respec tokens. And took me 3 months for them to fix the STO website so it worked with my ISO. No joke.
Right now, I rate Perfect World's CSR as the worst in the business. I had better service with Sony and Origin than with these guys.
As for your personal issue. Don't want to sound insulting or make you sound stupid, but did you try the /stuck command? Changing instances? Mission Transwarps?
cant get that far. crashes with seconds. Unless I can activate that command from character selection I am hosed.