It never ceases to amaze me, no matter what game I play or what company manages it... Whenever things go awry for smooth and consistent game play the outcry is the same for each and every one...
"<Company X> doesn't respect us as customers!!"
"I'm going back to <Game Y>!!"
"Give me free stuff!!"
"How dare you interrupt your service during the times *I* want to use them?!?"
And on and on... Contrary to popular belief no company is 'out to get' their customers. Most companies are actively trying to address the concerns of their customer base but don't always have adequate resources to do so in the turn-around their customers demand (with online games this appears to be "before it was broken in the first place"). Most companies will not go out of their way to interrupt their services at all, let alone during "prime time" (which is an interesting concept for a game played world-wide).
No, I'm not advocating for Cryptic or Perfect World or any company... I'm just saying that going online to the forums and throwing a temper tantrum doesn't specifically help in any way. Your game won't be up any faster, your sense of self-importance won't be any more fulfilled, and you will only have succeeded in sounding like every other spoiled individual in today's "instant gratification" marketplace.
Anywho, yeah... my 2 cents Flame away, as I'm sure you will.
A Saturday night maintenance, only Cryptic & Perfect World could do such a cruel thing, could of at least waited for a Midnight fix, but nooooo, lets do it at peak hours so the developers can get some sleep & rest so they can come back to the office and NOT fix bugs that have been in the game since launch, yea:mad:
Cryptic said to themselves: "let's TRIBBLE with all these nerds and see how much rage we can generate from them this weekend by crashing the system Friday and Saturday night!"?
Isn't it obvious?
The internet is powered by anger and rage. So are the servers at Cryptic.
There has not been much anger or rage recently, because no one has torqued the Fleet-Mark levels or released broken-to-hell P2Win ships recently. The batteries are nearly depleted, that's why we're seeing these outages.
This outage... during Game Primetime... is designed to stoke and enrage the fanbase and quickly recharge the servers. They will increase the length of the downtime, give us false hope about the game coming back up and then let the game go down again.
They aren't doing this because they are poor programmers. Nor are they sick sadistic trolls. It's just a simple unavoidable fact of the Online World.... without rage and anger the servers stop turning and everything goes dark.
This is why, incidently, all IT-help-desk services are outsourced to foreign countries. The rage you vent on the poor woman in India who can't fix your phone is what actually powers the network.
Same old routine that goes on around here. Man must be hard to be a community rep and dodge the hard questions. Yep and Im sure once LoR arrives will have more downtime because.. yeah there not on the same server aye brandon
Just funny that all this downtime happened when Neverwinter went to open beta. I mean really.. Im not shocked whats so ever you couldnt respond to my very direction questions. Again same old routine 3 years strong.
The internet is powered by anger and rage. So are the servers at Cryptic.
There has not been much anger or rage recently, because no one has torqued the Fleet-Mark levels or released broken-to-hell P2Win ships recently. The batteries are nearly depleted, that's why we're seeing these outages.
This outage... during Game Primetime... is designed to stoke and enrage the fanbase and quickly recharge the servers. They will increase the length of the downtime, give us false hope about the game coming back up and then let the game go down again.
They aren't doing this because they are poor programmers. Nor are they sick sadistic trolls. It's just a simple unavoidable fact of the Online World.... without rage and anger the servers stop turning and everything goes dark.
This is why, incidently, all IT-help-desk services are outsourced to foreign countries. The rage you vent on the poor woman in India who can't fix your phone is what actually powers the network.
nah you're wrong, nerds are like the darkside...they feed upon rage and anger, this is to help the nerds not the servers
It never ceases to amaze me, no matter what game I play or what company manages it... Whenever things go awry for smooth and consistent game play the outcry is the same for each and every one...
"<Company X> doesn't respect us as customers!!"
"I'm going back to <Game Y>!!"
"Give me free stuff!!"
"How dare you interrupt your service during the times *I* want to use them?!?"
And on and on... Contrary to popular belief no company is 'out to get' their customers. Most companies are actively trying to address the concerns of their customer base but don't always have adequate resources to do so in the turn-around their customers demand (with online games this appears to be "before it was broken in the first place"). Most companies will not go out of their way to interrupt their services at all, let alone during "prime time" (which is an interesting concept for a game played world-wide).
No, I'm not advocating for Cryptic or Perfect World or any company... I'm just saying that going online to the forums and throwing a temper tantrum doesn't specifically help in any way. Your game won't be up any faster, your sense of self-importance won't be any more fulfilled, and you will only have succeeded in sounding like every other spoiled individual in today's "instant gratification" marketplace.
Anywho, yeah... my 2 cents Flame away, as I'm sure you will.
yeh but it makes me feel better lol. i mean, network work, during a weekend, its fine on thursdays, i always expect the game to be offline on thursdays, but on a weekend......
Not to be the debby downer here but was saturday night necessary. This is one of the few times during the week I actually have time to brain dump and play video games!
Not to be the debby downer here but was saturday night necessary. This is one of the few times during the week I actually have time to brain dump and play video games!
I've only been playing for two weeks and this is the first time I've seen a server outage?
Does this happen often?
How long does it usually last?
Every Thursday for about 4 hours, plus whenever someone forgets to properly grease the hamster wheel that powers the network hub. Ooh, but there was that one time that the hamster didn't get fed for 3 days... that was bad.
Just funny that all this downtime happened when Neverwinter went to open beta
Which... could very easily be explained by them sharing network equipment without them having to be on the same server... but hey... you're obviously determined to be 'right', no?
We're really slipping tonight folks. We should be up to page 52 by now. :mad:
hmmm did you know........down time is Gorn time.......cause the internet is for Gorn, the internet is for Gorn, Kirk up all night defending his home from Gorn, Gorn, Gorn :rolleyes:
I've been playing a few months and it really is a bit much - I'm not going to whine or lose it over not being able to play on a saturday night, but really...this game is down or has issues a TON. Get you're act together or people WILL get tired of it.
so i've got to put my own two cents in here.
No problem, do maintenance, but dont put it slap bang in the middle of a saturday night for all the americans.... or at least NOT at the weekend....
Im on the West cost... And I dont mind the downtime AT ALL... infact I rather be right now... with out a schedule, rather than having the whole Database Cook itself inside out because Cryptic didnt put Their Money into making better equipment so we can all play later on with out having more outages.... Attracting more people into playing it... for its loyalty to fixing problems and not outages in the future....
Brandon You have My Support in all...
THANK YOU
for making STO my home and passion!!!!
My fleets appreciate you aswell!!!!!
PS: thank you for accepting my Friend Invite Earlier in the LoR Beta Stream!!!
It never ceases to amaze me, no matter what game I play or what company manages it... Whenever things go awry for smooth and consistent game play the outcry is the same for each and every one...
"<Company X> doesn't respect us as customers!!"
"I'm going back to <Game Y>!!"
"Give me free stuff!!"
"How dare you interrupt your service during the times *I* want to use them?!?"
And on and on... Contrary to popular belief no company is 'out to get' their customers. Most companies are actively trying to address the concerns of their customer base but don't always have adequate resources to do so in the turn-around their customers demand (with online games this appears to be "before it was broken in the first place"). Most companies will not go out of their way to interrupt their services at all, let alone during "prime time" (which is an interesting concept for a game played world-wide).
No, I'm not advocating for Cryptic or Perfect World or any company... I'm just saying that going online to the forums and throwing a temper tantrum doesn't specifically help in any way. Your game won't be up any faster, your sense of self-importance won't be any more fulfilled, and you will only have succeeded in sounding like every other spoiled individual in today's "instant gratification" marketplace.
Anywho, yeah... my 2 cents Flame away, as I'm sure you will.
But they we can't have our party, you know we HAVE to have our pity party, someone's head isn't blowing up every 30 sec.
Also, there seems to be some speculation that Neverwinter, Champions and STO are on the same "server". While there are shared resources between the various Cryptic games, maintenance on one game does not necessarily mean that all games will undergo maintenance. Similarly, if one game goes down, it does not mean that all games will go down. All Cryptic games and services are affected for this is particular maintenance as we are performing work on network hardware in our data center.
Cheers,
Brandon =/\=
I don't wish to be rude, Brandon, but the above is rather an insult to your players intelligence.
Two nights in a row you have had unplanned outages of all your games, not just STO, not just NW, all of them.
Clearly there is an issue with somthing that connects all the games.
So, when people talk about how cryptic need to keep games seperated, then we may well have a point.
The increased load from NW clearly broke something shared by all the games.
Now, from a semantic point of view, I'm sure its true that each game has its own dedicated hardware, so seperate servers.
However, not everyone on these august fora is totally au fait with the correct nomenclature for game hosting hardware.
What is abundantly clear is that hardware shared by all your games failed catastrophically.
what is also abundantly clear, is that such a failure is attributable to the wholly predictable load on said hardware by the numbers of people playing NW.
And what is finally abundantly clear, is that this should never have been allowed to happen.
It was a lack of foresight.
Those shared resources you mention simply failed to stand up to the demands on them.
Thus, non network technicians can easily be forgiven for saying the servers failed. Maybe it was the switches, or the magic widgets or the tribbles.......but from a non tech point of view, they're all server stuff.
If you spent a little less time correcting a simple semantic error and a little more time putting Cryptics hand up to a lack of foresight, then a lot more goodwill would be forthcoming.
tldr.....cryptic made a huge error, stop trying to correct peoples understanding of tech hardware instead of admitting said error.
Comments
"<Company X> doesn't respect us as customers!!"
"I'm going back to <Game Y>!!"
"Give me free stuff!!"
"How dare you interrupt your service during the times *I* want to use them?!?"
And on and on... Contrary to popular belief no company is 'out to get' their customers. Most companies are actively trying to address the concerns of their customer base but don't always have adequate resources to do so in the turn-around their customers demand (with online games this appears to be "before it was broken in the first place"). Most companies will not go out of their way to interrupt their services at all, let alone during "prime time" (which is an interesting concept for a game played world-wide).
No, I'm not advocating for Cryptic or Perfect World or any company... I'm just saying that going online to the forums and throwing a temper tantrum doesn't specifically help in any way. Your game won't be up any faster, your sense of self-importance won't be any more fulfilled, and you will only have succeeded in sounding like every other spoiled individual in today's "instant gratification" marketplace.
Anywho, yeah... my 2 cents
I just got back from Iron Man 3. I'd give it a 6.5 outta 10.
Isn't it obvious?
The internet is powered by anger and rage. So are the servers at Cryptic.
There has not been much anger or rage recently, because no one has torqued the Fleet-Mark levels or released broken-to-hell P2Win ships recently. The batteries are nearly depleted, that's why we're seeing these outages.
This outage... during Game Primetime... is designed to stoke and enrage the fanbase and quickly recharge the servers. They will increase the length of the downtime, give us false hope about the game coming back up and then let the game go down again.
They aren't doing this because they are poor programmers. Nor are they sick sadistic trolls. It's just a simple unavoidable fact of the Online World.... without rage and anger the servers stop turning and everything goes dark.
This is why, incidently, all IT-help-desk services are outsourced to foreign countries. The rage you vent on the poor woman in India who can't fix your phone is what actually powers the network.
Yes! Fire everyone with experience, and replace them with people who get to learn from scratch. That'll teach 'em.
Actually, off to Netflix to get another couple episodes of DS9 in while the techies get to sweat blood in a server room.
I saw Iron Man 3 last night.... awesome. But vanity pets for everyone? Are you nuts? COMBAT pets for everyone!!
STO is by far the best game this company or anyone out there for that matter has.
Just funny that all this downtime happened when Neverwinter went to open beta. I mean really.. Im not shocked whats so ever you couldnt respond to my very direction questions. Again same old routine 3 years strong.
nah you're wrong, nerds are like the darkside...they feed upon rage and anger, this is to help the nerds not the servers
yeh but it makes me feel better lol. i mean, network work, during a weekend, its fine on thursdays, i always expect the game to be offline on thursdays, but on a weekend......
Does this happen often?
How long does it usually last?
If we get vanity pets, it should be of a Borg blade server... Or a switch.
IF YOU ARE READING MY SIG - THEN YOU ARE DOING IT WRONG
server is normally down every thursday for 4 hours
Stop playing now........happens all the time.......lol happens when the servers get overloaded or someone forgets to feed the hamsters :rolleyes:
I second that thought.
i know! other half in bed asleep, me + gin + sto + chatting :P
And after server stability updates.
Every Thursday for about 4 hours, plus whenever someone forgets to properly grease the hamster wheel that powers the network hub. Ooh, but there was that one time that the hamster didn't get fed for 3 days... that was bad.
hmmm did you know........down time is Gorn time.......cause the internet is for Gorn, the internet is for Gorn, Kirk up all night defending his home from Gorn, Gorn, Gorn :rolleyes:
A more detailed blog or post about technical stuff would be even cooler if possible, preferrably with pics of wires and shiny hardware + hamsters.
Im on the West cost... And I dont mind the downtime AT ALL... infact I rather be right now... with out a schedule, rather than having the whole Database Cook itself inside out because Cryptic didnt put Their Money into making better equipment so we can all play later on with out having more outages.... Attracting more people into playing it... for its loyalty to fixing problems and not outages in the future....
Brandon You have My Support in all...
THANK YOU
for making STO my home and passion!!!!
My fleets appreciate you aswell!!!!!
PS: thank you for accepting my Friend Invite Earlier in the LoR Beta Stream!!!
@comrademoco ^_^
But they we can't have our party, you know we HAVE to have our pity party, someone's head isn't blowing up every 30 sec.
I don't wish to be rude, Brandon, but the above is rather an insult to your players intelligence.
Two nights in a row you have had unplanned outages of all your games, not just STO, not just NW, all of them.
Clearly there is an issue with somthing that connects all the games.
So, when people talk about how cryptic need to keep games seperated, then we may well have a point.
The increased load from NW clearly broke something shared by all the games.
Now, from a semantic point of view, I'm sure its true that each game has its own dedicated hardware, so seperate servers.
However, not everyone on these august fora is totally au fait with the correct nomenclature for game hosting hardware.
What is abundantly clear is that hardware shared by all your games failed catastrophically.
what is also abundantly clear, is that such a failure is attributable to the wholly predictable load on said hardware by the numbers of people playing NW.
And what is finally abundantly clear, is that this should never have been allowed to happen.
It was a lack of foresight.
Those shared resources you mention simply failed to stand up to the demands on them.
Thus, non network technicians can easily be forgiven for saying the servers failed. Maybe it was the switches, or the magic widgets or the tribbles.......but from a non tech point of view, they're all server stuff.
If you spent a little less time correcting a simple semantic error and a little more time putting Cryptics hand up to a lack of foresight, then a lot more goodwill would be forthcoming.
tldr.....cryptic made a huge error, stop trying to correct peoples understanding of tech hardware instead of admitting said error.