well, as it's now running into 5 days without a response to my ticket, raised due to my illiteracy with numerics and no commas in the sale price window on the exchange, i think i'd agree.......am resigning myself to the "pawned off" reply though, as it's not winning me over, this customer service...
*edit*
1 week....
Only 1 week? Hmph! I've only ever had one response come in under 9 days, which was a request to get a 24hr chat ban looked at as I was a victim of rick-rollers.
Most tickets I put in don't even get looked at, they just vanish. Ones that do get responded too tend to take a minimum of 14 days to be looked at by the "GMs", some of which can take a full month to be looked at.
Short version? The GM system as it stands, does not inspire any faith or confidence.
Is it okay to give a short summary of any response received from a GM? Giving the meaning of a response rather than a word for word quote. Is that covered under the "no PMs in public" rule?
Is it okay to give a short summary of any response received from a GM? Giving the meaning of a response rather than a word for word quote. Is that covered under the "no PMs in public" rule?
Erring on the side of caution, I'm going to say that it is not permissible to quote or to paraphrase any response received from Cryptic/PWE. If your problem isn't getting resolved, I suppose you can say that much on the forums and PWE can follow up on that if they so choose.
My views may not represent those of Cryptic Studios or Perfect World Entertainment. You can file a "forums and website" support ticket here Link: How to PM - Twitter @STOMod_Bluegeek
I sent a support ticket across for more information on why I have been blocked from commenting on posts made on the STO Facebook page, but have yet had no reply.
I simply don't understand it. At no point was I abusive to anybody, I merely posted a number of times rallying the troops for more single-player focused content in terms of customisation of players and starships.
I don't think that's unreasonable in the face of the stream of PvP (bleurgh) updates the game regularly gets!
If the ban could be lifted, I'd appreciate it. Otherwise, it smacks of a very autocratic culture at Perfect World/Cryptic and is likely one that a few gaming websites might be interested to hear about!
Erring on the side of caution, I'm going to say that it is not permissible to quote or to paraphrase any response received from Cryptic/PWE. If your problem isn't getting resolved, I suppose you can say that much on the forums and PWE can follow up on that if they so choose.
No problem there then. It's a bit of a grey area, so I thought it a good idea to ask.
Only 1 week? Hmph! I've only ever had one response come in under 9 days, which was a request to get a 24hr chat ban looked at as I was a victim of rick-rollers.
Most tickets I put in don't even get looked at, they just vanish. Ones that do get responded too tend to take a minimum of 14 days to be looked at by the "GMs", some of which can take a full month to be looked at.
And I was all set to start complaining about waiting a day for something to happen about my support ticket.
Why is there no customer support section on these forums? Why isn't there a place where we can contact support other than the 7day turn around on in game tickets?
Also what is the issue with advertising fleets in zone? Why on "Erfff" have you left that decision in the hands of the droolers that dwell in zone chat? Why exactly should someone be muted for 24hrs because of advertising every 10 minutes or sometimes longer? Why is there not a clear channel that we can advertise that hits enough people to bother?
Given their attitude over the last 3 years, their level of professionalism in the field and their attempts at maintaining game balance.... No i'm not sure they do.
Why is there no customer support section on these forums? Why isn't there a place where we can contact support other than the 7day turn around on in game tickets?...
Also what is the issue with advertising fleets in zone? Why on "Erfff" have you left that decision in the hands of the droolers that dwell in zone chat? Why exactly should someone be muted for 24hrs because of advertising every 10 minutes or sometimes longer? Why is there not a clear channel that we can advertise that hits enough people to bother?
Stop spamming zone chat and you won't have an issue.
Advertisitng fleets once every half an hour in a game with a fleet system is not spam. People who think it is are probably the first ones that need to be removed from the chat system, really.
"We are smart." - Grebnedlog
Member of Alliance Central Command/boq botlhra'ghom
If you do (insert action) and the reaction is (insert result) maybe you shouldn't do the (Insert Action) again?
Example: Redshirt~ "Doc it hurts when I move like this."
Doc~ "Then don't move like that."
You're really not helping. This is an issue with the support system in this game, these forums and how something that is left automatic should not be. A simple reminder that you are posting too often would be fine.
24 hours of not being able to talk in game "AT ALL". Is ridiculous and just lazy imo.
Im going to keep this polite and civil. Can you please give me the name and address, or email address for the person I should write to if I wish to make a formal complaint about the conduct of PWE staff. This is a genuine and sincere question.
How about this... been three days since I submitted a ticket for the following issue.
Fleet editions of ships are only supposed to cost one module if you have the retrofit of the ship.
I have a Tactical Escort Refit, and when I try to get the fleet version it states I need 4 modules to get the ship. I sent in a ticket on Wednesday. No email, no contact, no nothing.
Frankly support in this game has gone to hell since freaking PWE took over.
I received a response to my support ticket with comments concerning my problem in the game, and a note that further communications needed to be made via the support site: http://support.perfectworld.com/
I am unable to access my Ticket History on that site and get the following error message:
"The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
My ticket in-game does not have a correspondence like the message I received via email (via the support site) and states:
"Please note: Any edits or updates you need to make to a ticket need to be done through the support website and not through the in-game ticket interface."
However, as shown above, the Ticket History on that site is inaccessible. I have tried this through my email link and directly from the Support Website and still get the same problem.
Therefore, the support system is broken and I am unable to to get the help I need, now.
EDIT: I have, btw, used different browsers to try getting into the site support feature I was directed to use. All without success with same or similar error messages as above. This happens when either I select "Contact Us" or "Ticket History" or anything in the History dropdown. When I use IE, it either tries to load eternally or it just times out.
Yes I have tried multiple browsers. No browser I have used gets past either timing out, loading incessantly, or displaying an error message that the server is having issues.
I get exactly the same problem, you can still file tickets using the e-mail address customerservice@perfectworld.com, however you won't be able to view the tickets.
I've reported this problem by every means available (including the e-mail address) and got no response whatsoever, even though they're responded to other tickets I filed in that way. It's ridiculous that such a critical error (your support site doesn't work at all) isn't being fixed.
My suspicion is that it's related to third party cookies, but I've tried accepting all cookies with no change. It seems to just bounce between two different addresses as if one is registering that you're signed in and directing you to the support portal, but the support portal thinks you're not signed in so sends you back.
It's a really basic mistake; any site that redirects should check to make sure that it's not sending the user to the same URL they just came from, as at the very least it means an error can be produced rather than failing to load at all.
Here is the reply that I get from Cryptic Support:
We are aware of the issues of the web site that you and other players are experiencing. Unfortunately we are unable to help you with this issue at this time. We apologize for the inconvenience.
Thank you for playing!
Cryptic Support
You know, they could, at least, revert back to Ticket Editing for communication with Support, for now (as it always has been before), until the Support Website is truly working.
i have submitted 3 tickets already with no response , i have tried calling PWE for 43 minutes and no answer there either , i purchased zen through Skrill everything on skrills end went through sucessfully and it was sent to pwe but i have not recieved my zen , i sure do miss the way the ticketing system worked 3 years when it came to billing it was a 5 minute wait no longer and then it was fixed within 5 - 10 minutes
I wish to discuss something with billing and support, I have the number for them provided in my numerous emails and yet I get put on hold then hung up on. I myself work as phone support and would never ever treat a customer in this manner, this is downright disrespectful. Cryptic never had these kinds of issues, but since they sold out for bigger paychecks to PWE they also pretty much screwed any customer service period, we simply dont matter. Well let me make this clear, if my ticket I did submit is not responeded to in the manner I specified of a call back, your company will never get another cent out of me, and I have spent plenty of money before and would do so agian, but if your customer service can be bothered to anwser a phone I can't be bothered to support your company.
Also since I know people other than users read this, a 3-4 bussiness day response time is not acceptable.
the issue I was calling for is resolved but please take to heart if you have a phone number listed and no intention of actully anwsering it, please remove it from any future communications, its simply put bad bussiness
Comments
Only 1 week? Hmph! I've only ever had one response come in under 9 days, which was a request to get a 24hr chat ban looked at as I was a victim of rick-rollers.
Most tickets I put in don't even get looked at, they just vanish. Ones that do get responded too tend to take a minimum of 14 days to be looked at by the "GMs", some of which can take a full month to be looked at.
Short version? The GM system as it stands, does not inspire any faith or confidence.
Is it okay to give a short summary of any response received from a GM? Giving the meaning of a response rather than a word for word quote. Is that covered under the "no PMs in public" rule?
Erring on the side of caution, I'm going to say that it is not permissible to quote or to paraphrase any response received from Cryptic/PWE. If your problem isn't getting resolved, I suppose you can say that much on the forums and PWE can follow up on that if they so choose.
Link: How to PM - Twitter @STOMod_Bluegeek
I simply don't understand it. At no point was I abusive to anybody, I merely posted a number of times rallying the troops for more single-player focused content in terms of customisation of players and starships.
I don't think that's unreasonable in the face of the stream of PvP (bleurgh) updates the game regularly gets!
If the ban could be lifted, I'd appreciate it. Otherwise, it smacks of a very autocratic culture at Perfect World/Cryptic and is likely one that a few gaming websites might be interested to hear about!
No problem there then. It's a bit of a grey area, so I thought it a good idea to ask.
But no joke, that GM system is a joke.
And I was all set to start complaining about waiting a day for something to happen about my support ticket.
I'll keep quiet for now.
Why is there no customer support section on these forums? Why isn't there a place where we can contact support other than the 7day turn around on in game tickets?
Also what is the issue with advertising fleets in zone? Why on "Erfff" have you left that decision in the hands of the droolers that dwell in zone chat? Why exactly should someone be muted for 24hrs because of advertising every 10 minutes or sometimes longer? Why is there not a clear channel that we can advertise that hits enough people to bother?
You guys know this is a MMO? Right?
Given their attitude over the last 3 years, their level of professionalism in the field and their attempts at maintaining game balance.... No i'm not sure they do.
Sorry, the 24 Mute is still funny to me.
If you do (insert action) and the reaction is (insert result) maybe you shouldn't do the (Insert Action) again?
Example: Redshirt~ "Doc it hurts when I move like this."
Doc~ "Then don't move like that."
"...just look at my track record for making the improvements that I said we would with the KDF and judge by that." - Dan Stahl
Have you looked here??? http://techsupport.perfectworld.com/
Stop spamming zone chat and you won't have an issue.
"We are smart." - Grebnedlog
Member of Alliance Central Command/boq botlhra'ghom
Advertising your fleet is not spamming.
You're really not helping. This is an issue with the support system in this game, these forums and how something that is left automatic should not be. A simple reminder that you are posting too often would be fine.
24 hours of not being able to talk in game "AT ALL". Is ridiculous and just lazy imo.
That is technical support. I'm talking about customer support. It's actually two quite different things. But thank you for taking the time to post.
Im going to keep this polite and civil. Can you please give me the name and address, or email address for the person I should write to if I wish to make a formal complaint about the conduct of PWE staff. This is a genuine and sincere question.
Many thanks
https://www.google.com.au/search?q=cryptic+studios&rlz=1C1CHKB_en-GBAU463AU463&aq=f&oq=cryptic+studios&aqs=chrome.0.57j0l3j62l2.10851&sourceid=chrome&ie=UTF-8#hl=en&sugexp=les%3B&gs_rn=5&gs_ri=psy-ab&tok=BtuAGnotHP-gzto9Jlu0fw&pq=cryptic%20studios&cp=23&gs_id=2r&xhr=t&q=Perfect%20World%20entertainment&es_nrs=true&pf=p&rlz=1C1CHKB_en-GBAU463AU463&sclient=psy-ab&oq=Perfect+World+entertain&gs_l=&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.&bvm=bv.43287494,d.aGc&fp=a406911aeac3db44&biw=1920&bih=993
He asks for PWE information and you give him Cryptic information? Epic fail there, Bubbly.
Fleet editions of ships are only supposed to cost one module if you have the retrofit of the ship.
I have a Tactical Escort Refit, and when I try to get the fleet version it states I need 4 modules to get the ship. I sent in a ticket on Wednesday. No email, no contact, no nothing.
Frankly support in this game has gone to hell since freaking PWE took over.
Commanding Officer USS Frontenac
Commanding Officer Enterprise NX-01
I am unable to access my Ticket History on that site and get the following error message:
"The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
My ticket in-game does not have a correspondence like the message I received via email (via the support site) and states:
"Please note: Any edits or updates you need to make to a ticket need to be done through the support website and not through the in-game ticket interface."
However, as shown above, the Ticket History on that site is inaccessible. I have tried this through my email link and directly from the Support Website and still get the same problem.
Therefore, the support system is broken and I am unable to to get the help I need, now.
in-game id:
@gethralkin1
EDIT: I have, btw, used different browsers to try getting into the site support feature I was directed to use. All without success with same or similar error messages as above. This happens when either I select "Contact Us" or "Ticket History" or anything in the History dropdown. When I use IE, it either tries to load eternally or it just times out.
Yes I have tried multiple browsers. No browser I have used gets past either timing out, loading incessantly, or displaying an error message that the server is having issues.
I've reported this problem by every means available (including the e-mail address) and got no response whatsoever, even though they're responded to other tickets I filed in that way. It's ridiculous that such a critical error (your support site doesn't work at all) isn't being fixed.
My suspicion is that it's related to third party cookies, but I've tried accepting all cookies with no change. It seems to just bounce between two different addresses as if one is registering that you're signed in and directing you to the support portal, but the support portal thinks you're not signed in so sends you back.
It's a really basic mistake; any site that redirects should check to make sure that it's not sending the user to the same URL they just came from, as at the very least it means an error can be produced rather than failing to load at all.
Game Balance - Ship Size and Wingmates
We are aware of the issues of the web site that you and other players are experiencing. Unfortunately we are unable to help you with this issue at this time. We apologize for the inconvenience.
Thank you for playing!
Cryptic Support
You know, they could, at least, revert back to Ticket Editing for communication with Support, for now (as it always has been before), until the Support Website is truly working.
Also since I know people other than users read this, a 3-4 bussiness day response time is not acceptable.