I'm going to point out that this is a topic fraught with potential forum rules violations.
Posting Private Correspondence
You may not post messages that have been sent or received in private. This includes, but is not limited to:
PMs received from other users and PWE Staff.
Correspondence from our Customer Service Department or moderators.
Discussing disciplinary actions taken against any forum, or game account.
Please consider the forum rulesbefore posting, and don't be surprised if we have to lock the thread.
~Bluegeek
My views may not represent those of Cryptic Studios or Perfect World Entertainment. You can file a "forums and website" support ticket here Link: How to PM - Twitter @STOMod_Bluegeek
well, as it's now running into 5 days without a response to my ticket, raised due to my illiteracy with numerics and no commas in the sale price window on the exchange, i think i'd agree.......am resigning myself to the "pawned off" reply though, as it's not winning me over, this customer service...
well, as it's now running into 5 days without a response to my ticket, raised due to my illiteracy with numerics and no commas in the sale price window on the exchange, i think i'd agree.......am resigning myself to the "pawned off" reply though, as it's not winning me over, this customer service...
*edit*
1 week....
Only 1 week? Hmph! I've only ever had one response come in under 9 days, which was a request to get a 24hr chat ban looked at as I was a victim of rick-rollers.
Most tickets I put in don't even get looked at, they just vanish. Ones that do get responded too tend to take a minimum of 14 days to be looked at by the "GMs", some of which can take a full month to be looked at.
Short version? The GM system as it stands, does not inspire any faith or confidence.
Is it okay to give a short summary of any response received from a GM? Giving the meaning of a response rather than a word for word quote. Is that covered under the "no PMs in public" rule?
Is it okay to give a short summary of any response received from a GM? Giving the meaning of a response rather than a word for word quote. Is that covered under the "no PMs in public" rule?
Erring on the side of caution, I'm going to say that it is not permissible to quote or to paraphrase any response received from Cryptic/PWE. If your problem isn't getting resolved, I suppose you can say that much on the forums and PWE can follow up on that if they so choose.
My views may not represent those of Cryptic Studios or Perfect World Entertainment. You can file a "forums and website" support ticket here Link: How to PM - Twitter @STOMod_Bluegeek
I sent a support ticket across for more information on why I have been blocked from commenting on posts made on the STO Facebook page, but have yet had no reply.
I simply don't understand it. At no point was I abusive to anybody, I merely posted a number of times rallying the troops for more single-player focused content in terms of customisation of players and starships.
I don't think that's unreasonable in the face of the stream of PvP (bleurgh) updates the game regularly gets!
If the ban could be lifted, I'd appreciate it. Otherwise, it smacks of a very autocratic culture at Perfect World/Cryptic and is likely one that a few gaming websites might be interested to hear about!
Erring on the side of caution, I'm going to say that it is not permissible to quote or to paraphrase any response received from Cryptic/PWE. If your problem isn't getting resolved, I suppose you can say that much on the forums and PWE can follow up on that if they so choose.
No problem there then. It's a bit of a grey area, so I thought it a good idea to ask.
Only 1 week? Hmph! I've only ever had one response come in under 9 days, which was a request to get a 24hr chat ban looked at as I was a victim of rick-rollers.
Most tickets I put in don't even get looked at, they just vanish. Ones that do get responded too tend to take a minimum of 14 days to be looked at by the "GMs", some of which can take a full month to be looked at.
And I was all set to start complaining about waiting a day for something to happen about my support ticket.
Why is there no customer support section on these forums? Why isn't there a place where we can contact support other than the 7day turn around on in game tickets?
Also what is the issue with advertising fleets in zone? Why on "Erfff" have you left that decision in the hands of the droolers that dwell in zone chat? Why exactly should someone be muted for 24hrs because of advertising every 10 minutes or sometimes longer? Why is there not a clear channel that we can advertise that hits enough people to bother?
Given their attitude over the last 3 years, their level of professionalism in the field and their attempts at maintaining game balance.... No i'm not sure they do.
Why is there no customer support section on these forums? Why isn't there a place where we can contact support other than the 7day turn around on in game tickets?...
Also what is the issue with advertising fleets in zone? Why on "Erfff" have you left that decision in the hands of the droolers that dwell in zone chat? Why exactly should someone be muted for 24hrs because of advertising every 10 minutes or sometimes longer? Why is there not a clear channel that we can advertise that hits enough people to bother?
Stop spamming zone chat and you won't have an issue.
Advertisitng fleets once every half an hour in a game with a fleet system is not spam. People who think it is are probably the first ones that need to be removed from the chat system, really.
"We are smart." - Grebnedlog
Member of Alliance Central Command/boq botlhra'ghom
If you do (insert action) and the reaction is (insert result) maybe you shouldn't do the (Insert Action) again?
Example: Redshirt~ "Doc it hurts when I move like this."
Doc~ "Then don't move like that."
You're really not helping. This is an issue with the support system in this game, these forums and how something that is left automatic should not be. A simple reminder that you are posting too often would be fine.
24 hours of not being able to talk in game "AT ALL". Is ridiculous and just lazy imo.
Im going to keep this polite and civil. Can you please give me the name and address, or email address for the person I should write to if I wish to make a formal complaint about the conduct of PWE staff. This is a genuine and sincere question.
How about this... been three days since I submitted a ticket for the following issue.
Fleet editions of ships are only supposed to cost one module if you have the retrofit of the ship.
I have a Tactical Escort Refit, and when I try to get the fleet version it states I need 4 modules to get the ship. I sent in a ticket on Wednesday. No email, no contact, no nothing.
Frankly support in this game has gone to hell since freaking PWE took over.
I received a response to my support ticket with comments concerning my problem in the game, and a note that further communications needed to be made via the support site: http://support.perfectworld.com/
I am unable to access my Ticket History on that site and get the following error message:
"The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
My ticket in-game does not have a correspondence like the message I received via email (via the support site) and states:
"Please note: Any edits or updates you need to make to a ticket need to be done through the support website and not through the in-game ticket interface."
However, as shown above, the Ticket History on that site is inaccessible. I have tried this through my email link and directly from the Support Website and still get the same problem.
Therefore, the support system is broken and I am unable to to get the help I need, now.
EDIT: I have, btw, used different browsers to try getting into the site support feature I was directed to use. All without success with same or similar error messages as above. This happens when either I select "Contact Us" or "Ticket History" or anything in the History dropdown. When I use IE, it either tries to load eternally or it just times out.
Yes I have tried multiple browsers. No browser I have used gets past either timing out, loading incessantly, or displaying an error message that the server is having issues.
Comments
Even when they were with atari they didn't even bother to have bad CS.
Must be an off day for them.
Maybe a year from today it will be a "one year anniversay" of the one day cryptic couldn't do CS to save their lives.
Posting Private Correspondence
You may not post messages that have been sent or received in private. This includes, but is not limited to:
Please consider the forum rules before posting, and don't be surprised if we have to lock the thread.
~Bluegeek
Link: How to PM - Twitter @STOMod_Bluegeek
*edit*
1 week....
Only 1 week? Hmph! I've only ever had one response come in under 9 days, which was a request to get a 24hr chat ban looked at as I was a victim of rick-rollers.
Most tickets I put in don't even get looked at, they just vanish. Ones that do get responded too tend to take a minimum of 14 days to be looked at by the "GMs", some of which can take a full month to be looked at.
Short version? The GM system as it stands, does not inspire any faith or confidence.
Is it okay to give a short summary of any response received from a GM? Giving the meaning of a response rather than a word for word quote. Is that covered under the "no PMs in public" rule?
Erring on the side of caution, I'm going to say that it is not permissible to quote or to paraphrase any response received from Cryptic/PWE. If your problem isn't getting resolved, I suppose you can say that much on the forums and PWE can follow up on that if they so choose.
Link: How to PM - Twitter @STOMod_Bluegeek
I simply don't understand it. At no point was I abusive to anybody, I merely posted a number of times rallying the troops for more single-player focused content in terms of customisation of players and starships.
I don't think that's unreasonable in the face of the stream of PvP (bleurgh) updates the game regularly gets!
If the ban could be lifted, I'd appreciate it. Otherwise, it smacks of a very autocratic culture at Perfect World/Cryptic and is likely one that a few gaming websites might be interested to hear about!
No problem there then. It's a bit of a grey area, so I thought it a good idea to ask.
But no joke, that GM system is a joke.
And I was all set to start complaining about waiting a day for something to happen about my support ticket.
I'll keep quiet for now.
Why is there no customer support section on these forums? Why isn't there a place where we can contact support other than the 7day turn around on in game tickets?
Also what is the issue with advertising fleets in zone? Why on "Erfff" have you left that decision in the hands of the droolers that dwell in zone chat? Why exactly should someone be muted for 24hrs because of advertising every 10 minutes or sometimes longer? Why is there not a clear channel that we can advertise that hits enough people to bother?
You guys know this is a MMO? Right?
Given their attitude over the last 3 years, their level of professionalism in the field and their attempts at maintaining game balance.... No i'm not sure they do.
Sorry, the 24 Mute is still funny to me.
If you do (insert action) and the reaction is (insert result) maybe you shouldn't do the (Insert Action) again?
Example: Redshirt~ "Doc it hurts when I move like this."
Doc~ "Then don't move like that."
"...just look at my track record for making the improvements that I said we would with the KDF and judge by that." - Dan Stahl
Have you looked here??? http://techsupport.perfectworld.com/
Stop spamming zone chat and you won't have an issue.
"We are smart." - Grebnedlog
Member of Alliance Central Command/boq botlhra'ghom
Advertising your fleet is not spamming.
You're really not helping. This is an issue with the support system in this game, these forums and how something that is left automatic should not be. A simple reminder that you are posting too often would be fine.
24 hours of not being able to talk in game "AT ALL". Is ridiculous and just lazy imo.
That is technical support. I'm talking about customer support. It's actually two quite different things. But thank you for taking the time to post.
Im going to keep this polite and civil. Can you please give me the name and address, or email address for the person I should write to if I wish to make a formal complaint about the conduct of PWE staff. This is a genuine and sincere question.
Many thanks
https://www.google.com.au/search?q=cryptic+studios&rlz=1C1CHKB_en-GBAU463AU463&aq=f&oq=cryptic+studios&aqs=chrome.0.57j0l3j62l2.10851&sourceid=chrome&ie=UTF-8#hl=en&sugexp=les%3B&gs_rn=5&gs_ri=psy-ab&tok=BtuAGnotHP-gzto9Jlu0fw&pq=cryptic%20studios&cp=23&gs_id=2r&xhr=t&q=Perfect%20World%20entertainment&es_nrs=true&pf=p&rlz=1C1CHKB_en-GBAU463AU463&sclient=psy-ab&oq=Perfect+World+entertain&gs_l=&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.&bvm=bv.43287494,d.aGc&fp=a406911aeac3db44&biw=1920&bih=993
He asks for PWE information and you give him Cryptic information? Epic fail there, Bubbly.
Fleet editions of ships are only supposed to cost one module if you have the retrofit of the ship.
I have a Tactical Escort Refit, and when I try to get the fleet version it states I need 4 modules to get the ship. I sent in a ticket on Wednesday. No email, no contact, no nothing.
Frankly support in this game has gone to hell since freaking PWE took over.
Commanding Officer USS Frontenac
Commanding Officer Enterprise NX-01
I am unable to access my Ticket History on that site and get the following error message:
"The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
My ticket in-game does not have a correspondence like the message I received via email (via the support site) and states:
"Please note: Any edits or updates you need to make to a ticket need to be done through the support website and not through the in-game ticket interface."
However, as shown above, the Ticket History on that site is inaccessible. I have tried this through my email link and directly from the Support Website and still get the same problem.
Therefore, the support system is broken and I am unable to to get the help I need, now.
in-game id:
@gethralkin1
EDIT: I have, btw, used different browsers to try getting into the site support feature I was directed to use. All without success with same or similar error messages as above. This happens when either I select "Contact Us" or "Ticket History" or anything in the History dropdown. When I use IE, it either tries to load eternally or it just times out.
Yes I have tried multiple browsers. No browser I have used gets past either timing out, loading incessantly, or displaying an error message that the server is having issues.