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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

1…8687899192…102

Comments

  • plvoyplvoy Member Posts: 62 Arc User
    edited January 2013
    As our bosses would say: get a 3g backup! We cannot affort to be offline... :P
    =/\= Redacted =/\=
  • cyralyncyralyn Member Posts: 17 Arc User
    edited January 2013
    andyslash wrote: »
    Now the launcher doesnt even load.
    This is my response: http://www.youtube.com/watch?v=p6PZhONZ3Ac


    My sentiments exactly!!!
  • nomorenamesearchnomorenamesearch Member Posts: 0 Arc User
    edited January 2013
    C:\Windows\System32>tracert launcher.startrekonline.com

    Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
    Abschnitte:

    1 1 ms <1 ms 1 ms fritz.box [192.168.178.1]
    2 22 ms 23 ms 22 ms rdsl-gssn-de01.nw.mediaways.net [213.20.56.7]
    3 24 ms 22 ms 23 ms xmws-gssn-de02-chan-18.nw.mediaways.net [213.20.
    250.254]
    4 26 ms 23 ms 24 ms 84.16.10.189
    5 37 ms 37 ms 43 ms 84.16.13.234
    6 37 ms 38 ms 38 ms 195.50.90.165
    7 131 ms 128 ms 131 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

    8 132 ms 133 ms 132 ms ae-227-3603.edge3.London1.Level3.net [4.69.166.1
    54]
    9 50 ms 52 ms 51 ms te0-1-0-5.ccr22.lon01.atlas.cogentco.com [130.11
    7.14.197]
    10 51 ms 51 ms 52 ms te0-5-0-3.mpd22.lon13.atlas.cogentco.com [154.54
    .74.54]
    11 162 ms 157 ms 150 ms te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54
    .5.122]
    12 250 ms 212 ms 284 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    13 189 ms * * 38.111.40.114
    14 * * * Zeit?berschreitung der Anforderung.
    15 * * * Zeit?berschreitung der Anforderung.
    16 * * * Zeit?berschreitung der Anforderung.
    17 * * * Zeit?berschreitung der Anforderung.
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * * * Zeit?berschreitung der Anforderung.
    21 * * * Zeit?berschreitung der Anforderung.
    22 * * * Zeit?berschreitung der Anforderung.
    23 * * * Zeit?berschreitung der Anforderung.
    24 * * * Zeit?berschreitung der Anforderung.
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Ablaufverfolgung beendet.

    C:\Windows\System32>tracert accounts.crypticstudios.com

    Routenverfolgung zu accounts.crypticstudios.com [208.95.185.165] ?ber maximal 30
    Abschnitte:

    1 1 ms <1 ms 1 ms fritz.box [192.168.178.1]
    2 22 ms 22 ms 23 ms rdsl-gssn-de01.nw.mediaways.net [213.20.56.7]
    3 23 ms 23 ms 24 ms xmws-gssn-de01-chan-18.nw.mediaways.net [213.20.
    250.250]
    4 23 ms 24 ms 24 ms 84.16.8.141
    5 37 ms 38 ms 38 ms 84.16.13.234
    6 76 ms 38 ms 38 ms 195.50.118.201
    7 144 ms 129 ms 125 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

    8 134 ms 136 ms 133 ms ae-225-3601.edge3.London1.Level3.net [4.69.166.1
    46]
    9 51 ms 52 ms 52 ms te0-7-0-1.ccr21.lon01.atlas.cogentco.com [130.11
    7.15.241]
    10 51 ms 51 ms 52 ms te0-2-0-4.mpd21.lon13.atlas.cogentco.com [154.54
    .57.94]
    11 154 ms 130 ms 130 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
    .30.129]
    12 160 ms 156 ms 146 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    13 169 ms * * 38.111.40.114
    14 133 ms 131 ms 133 ms accounts.crypticstudios.com [208.95.185.165]

    Ablaufverfolgung beendet.



    Hope this helps
  • sauroman33sauroman33 Member Posts: 0 Arc User
    edited January 2013
    If we could harness patience as a power source we could end the energy crisis with the amount perfect world has pissed on while trying to fix this
  • causalityeffectcausalityeffect Member Posts: 178 Arc User
    edited January 2013
    When can we expect compensation for yet ANOTHER STO mess ?

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    4 34 ms 37 ms 37 ms 213.1.69.74
    5 35 ms 38 ms 35 ms 31.55.165.65
    6 34 ms 38 ms 35 ms 31.55.165.107
    7 34 ms 69 ms 37 ms acc1-10GigE-7-3-0.mr.21cn-ipp.bt.net [109.159.25
    0.98]
    8 48 ms 46 ms 46 ms core1-te0-4-0-0.ealing.ukcore.bt.net [109.159.25
    0.1]
    9 42 ms 42 ms 41 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
    5.122]
    10 42 ms 43 ms 43 ms t2as1-tge1-4.uk-lon1.eu.bt.net [166.49.211.141]

    11 42 ms 44 ms 42 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
    12 47 ms 49 ms 49 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 48 ms 50 ms 50 ms te0-1-0-5.mpd21.lon13.atlas.cogentco.com [154.54
    .72.190]
    14 124 ms 122 ms 121 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.5
    4.1.93]
    15 122 ms 120 ms 121 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * 117 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>tracert accounts.crypticstudios.com

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    4 35 ms 37 ms 36 ms 213.1.69.74
    5 36 ms 36 ms 34 ms 31.55.165.65
    6 36 ms 36 ms 34 ms 31.55.165.107
    7 35 ms 35 ms 33 ms acc1-10GigE-0-2-0.mr.21cn-ipp.bt.net [109.159.25
    0.66]
    8 46 ms 48 ms 49 ms core1-te0-13-0-0.ealing.ukcore.bt.net [109.159.2
    50.9]
    9 41 ms 41 ms 43 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
    5.122]
    10 40 ms 42 ms 43 ms 166-49-211-153.eu.bt.net [166.49.211.153]
    11 41 ms 42 ms 43 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
    12 49 ms 48 ms 47 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 49 ms 51 ms 49 ms te0-5-0-6.ccr21.lon13.atlas.cogentco.com [154.54
    .74.46]
    14 123 ms 125 ms 119 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.5
    4.1.93]
    15 137 ms 125 ms 122 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    16 * * * Request timed out.
    17 119 ms 118 ms 116 ms accounts.crypticstudios.com [208.95.185.165]

    Trace complete.

    C:\Windows\system32>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    4 36 ms 37 ms 37 ms 213.1.69.74
    5 35 ms 34 ms 35 ms 31.55.165.65
    6 39 ms 37 ms 37 ms 31.55.165.107
    7 138 ms 194 ms 65 ms acc1-10GigE-1-2-0.mr.21cn-ipp.bt.net [109.159.25
    0.70]
    8 49 ms 49 ms 53 ms core1-te0-13-0-17.ealing.ukcore.bt.net [109.159.
    250.42]
    9 41 ms 43 ms 41 ms transit1-pos1-0-0.telehouse.ukcore.bt.net [62.6.
    201.82]
    10 41 ms 43 ms 44 ms t2as1-tge1-4.uk-lon1.eu.bt.net [166.49.211.141]

    11 43 ms 43 ms 44 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
    12 48 ms 48 ms 47 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 54 ms 48 ms 49 ms te0-3-0-5.ccr21.lon13.atlas.cogentco.com [130.11
    7.0.118]
    14 121 ms 120 ms 119 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
    4.189]
    15 121 ms 126 ms 127 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
    [SIGPIC][/SIGPIC]
  • basilisk51basilisk51 Member Posts: 10 Arc User
    edited January 2013
    This is unbelievable. They need to fix this its complete BS that this has been such an issue for so long for so many people. This is the only thing stopping me from buying a lifetime membership
  • griffin81griffin81 Member Posts: 30 Arc User
    edited January 2013
    pwebranflakes wrote: »
    Hi Captains,

    Testing is almost complete and we've received great data from it that should help in the investigation. We very much appreciate your patience.

    Cheers,

    Brandon =/\=

    Thanks for no warning whatsoever in game.

    Its as bad as my in game ticket, on day 14 now and still no response.
  • resistance9resistance9 Member Posts: 59 Arc User
    edited January 2013
    and again here we go with server issues, was on playing fine until 10 mins ago and now can not get back in. This is what the Star Trek legacy has come to? This is your customer service, consider me another cancelled account as i am sick and tierd of the endless bugs, and problems of this game, and further more i will never play buy or suggest any cryptic product ever again. After 20 years of online gaming I can honestly say this has been the worst experiance of them all. Thank you for destroying the legacy on Rodenbury, I am sure some where he is looking down and cursing .
  • rogerwilco81rogerwilco81 Member Posts: 0 Arc User
    edited January 2013
    Yep, same problem here again today too. Really is becoming quite annoying.
  • agentgreasyagentgreasy Member Posts: 51 Arc User
    edited January 2013
    pwebranflakes wrote: »
    Hi Captains,

    Testing is almost complete and we've received great data from it that should help in the investigation. We very much appreciate your patience.

    Cheers,

    Brandon =/\=



    Brandon, to begin with: notice in a thread where people are simply spamming useless information really isn't notice. In game is a poor place to find info on the forum, and since most of us were playing we had no notice nor information prior to the boot.

    Second, testing is one thing. PWE disabled the service entirely. That is downtime... not testing. Network testing, even load testing, rarely (if ever) actually requires turning a service off.

    Since its very clearly stated that the forums are basically a funnel for community interaction and shouldn't essentially be trusted as information that is canon from the company, the communication of issues and progress is essentially non existent. I did more to explain what was going on than you guys did last night.

    A few short words explaining the problem isn't hard... nor is 15min notice that things are going down again.
  • katoualkatoual Member Posts: 9 Arc User
    edited January 2013
    This is getting really old.....Time for the Old Republic.....BYE!
  • daeceisdaeceis Member Posts: 3 Arc User
    edited January 2013
    pwebranflakes wrote: »
    For those that just posted their tracerts above (mrbaconsah daeceis and zetaeffritt), if you can, can you re-run and paste your results here after pointing to accounts.crypticstudios.com? For those that are planning to post, please post tracerts for launcher.startrekonline.com and accounts.crypticstudios.com -- this info will be very helpful to the Engineers.

    Cheers,

    Brandon =/\=

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 3 ms <1 ms <1 ms 10.0.1.1
    2 10 ms 10 ms 8 ms 10.148.160.1
    3 9 ms 10 ms 18 ms dtr01rochmn-tge-0-1-1-2.roch.mn.charter.com [96.
    34.25.180]
    4 14 ms 11 ms 11 ms crr01rochmn-tge-0-2-0-11.roch.mn.charter.com [96
    .34.25.16]
    5 12 ms 11 ms 11 ms crr02owtnmn-tge-0-0-0-6.owtn.mn.charter.com [96.
    34.25.230]
    6 11 ms 14 ms 12 ms crr01owtnmn-tge-0-1-0-0.owtn.mn.charter.com [96.
    34.25.196]
    7 18 ms 23 ms 23 ms crr01stcdmn-tge-0-3-0-2.stcd.mn.charter.com [96.
    34.25.212]
    8 23 ms 23 ms 19 ms bbr01stcdmn-bue-2.stcd.mn.charter.com [96.34.2.1
    40]
    9 38 ms 35 ms 38 ms bbr02chcgil-bue-1.chcg.il.charter.com [96.34.1.1
    49]
    10 51 ms 48 ms 45 ms te0-5-0-4.ccr21.ord03.atlas.cogentco.com [38.122
    .180.25]
    11 49 ms 52 ms 74 ms te0-3-0-0.mpd21.ord01.atlas.cogentco.com [154.54
    .5.17]
    12 55 ms 53 ms 60 ms te0-2-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .43.178]
    13 147 ms 220 ms 239 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    14 * 61 ms * 38.111.40.114
    15 55 ms 61 ms 56 ms accounts.crypticstudios.com [208.95.185.165]

    Trace complete.
  • bertysmithbertysmith Member Posts: 0 Arc User
    edited January 2013
    Asking for patience?? Asking for forgiveness more like. Its like getting punched in the face by a guy and then being made to apologise for bruising the guys knuckles.
  • cyralyncyralyn Member Posts: 17 Arc User
    edited January 2013
    sauroman33 wrote: »
    If we could harness patience as a power source we could end the energy crisis with the amount perfect world has pissed on while trying to fix this

    One of the bests posts I have ever seen on any forum. Kudos to you. I love it. I might have to steal it in the future.
  • basilisk51basilisk51 Member Posts: 10 Arc User
    edited January 2013
    Yeah even MWO has a launcher that works LOL and that is ahorrible game. but people can AT LEAST PLAY IT
  • warbird001warbird001 Member Posts: 246 Arc User
    edited January 2013
    I do not mind if connection issues keep me off the game for a few minutes at the time, thats to be expected with the fragility of Cryptic's coding however having the game unplayable for hours begs the question, what are paying for, a game we cannot play?

    Not to mention that they could not wait until Thursday, normal maintenance day to actually do this patch and end up breaking the launcher as a result of their rushed and botched job.
  • linyivelinyive Member Posts: 1,086 Arc User
    edited January 2013
    Its happening again on my end. During the early hours of the day, the launcher loaded and allowed entry into "STO". At this point in time, the launcher does not even load.
  • punktribblepunktribble Member Posts: 142 Arc User
    edited January 2013
    the epic fail whale
    ▄██████████████▄▐█▄▄▄▄█▌
    ██████▌▄▌▄▐▐▌███▌▀▀██▀▀
    ████▄█▌▄▌▄▐▐▌▀███▄▄█▌
    ▄▄▄▄▄██████████████▀

    "Aw did I break your servers when I fell?"
  • a30ta30t Member Posts: 10 Arc User
    edited January 2013
    I also got kicked out during a map change, and now i can't get back in.
  • cube1701cube1701 Member Posts: 6 Arc User
    edited January 2013
    Hopefully this is helpful. It's typical that these problems start the day after I subscribe to a Gold account.


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 25 ms 24 ms 25 ms 027df23e.bb.sky.com [2.125.242.62]
    3 24 ms 24 ms 25 ms 10.245.177.225
    4 36 ms 31 ms 31 ms ip-84-38-37-132.easynet.co.uk [84.38.37.132]
    5 30 ms 30 ms 30 ms ae3.lon10.ip4.tinet.net [77.67.74.93]
    6 106 ms 105 ms 143 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    7 106 ms 105 ms 105 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 107 ms 106 ms 107 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 115 ms 109 ms 110 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * 109 ms 208.95.185.41


    ---
    pwebranflakes wrote: »
    For those that just posted their tracerts above (mrbaconsah daeceis and zetaeffritt), if you can, can you re-run and paste your results here after pointing to accounts.crypticstudios.com? For those that are planning to post, please post tracerts for launcher.startrekonline.com and accounts.crypticstudios.com -- this info will be very helpful to the Engineers.

    Cheers,

    Brandon =/\=

    ---

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 <1 ms 1 ms 1 ms 192.168.0.1
    2 24 ms 26 ms 24 ms 027df23e.bb.sky.com [2.125.242.62]
    3 23 ms 23 ms 24 ms 10.245.177.225
    4 38 ms 31 ms 31 ms ip-84-38-37-132.easynet.co.uk [84.38.37.132]
    5 * 33 ms * ae3.lon10.ip4.tinet.net [77.67.74.93]
    6 109 ms 106 ms 107 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    7 108 ms 107 ms 107 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 117 ms 117 ms 118 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 118 ms 110 ms 122 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 119 ms 122 ms 108 ms accounts.crypticstudios.com [208.95.185.165]

    Trace complete.

    ---

    That one seems fine. Testing launcher.startrekonline.com

    ---


    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 25 ms 25 ms 25 ms 027df23e.bb.sky.com [2.125.242.62]
    3 24 ms 23 ms 24 ms 10.245.177.225
    4 34 ms 31 ms 31 ms ip-84-38-37-132.easynet.co.uk [84.38.37.132]
    5 30 ms 31 ms 30 ms ae3.lon10.ip4.tinet.net [77.67.74.93]
    6 107 ms 107 ms 107 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    7 108 ms 120 ms 109 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 107 ms 107 ms 107 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 106 ms 106 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • plvoyplvoy Member Posts: 62 Arc User
    edited January 2013
    Guys keep calm, this is a provider issue... nothing to do but to wait, this is like a power outage... nothing more, nothing less
    =/\= Redacted =/\=
  • rogerwilco81rogerwilco81 Member Posts: 0 Arc User
    edited January 2013
    Same thing as yesterday now is happening again today. For me and few others at least. To be honest, this is getting a lil old.

    The launcher is refusing to launch, trying to connect 3 times and then Patch server error. It is not on my end, now please fix it.
  • agentgreasyagentgreasy Member Posts: 51 Arc User
    edited January 2013
    plvoy wrote: »
    Guys keep calm, this is a provider issue... nothing to do but to wait, this is like a power outage... nothing more, nothing less

    Actually this time its not. This is a test and only a test. Nothing is actually broken right now, they disabled the ability to hit the server that reports patch information and allows loading the launcher and the game (and any maps subsequent to the one you load in to).

    There is a big difference.

    I don't play any of them, but I'd be willing to bet every game PWE has is out right now.
  • punktribblepunktribble Member Posts: 142 Arc User
    edited January 2013
    plvoy wrote: »
    Guys keep calm, this is a provider issue... nothing to do but to wait, this is like a power outage... nothing more, nothing less
    Damn it I told you guys yesterday........some I.D.10.T member pulled the plug out of the socket.....lol
  • UnknownUnknown
    edited January 2013
    This content has been removed.
  • jharyljjharylj Member Posts: 9 Arc User
    edited January 2013
    Same here... again

    Time to look at EVE Online
  • usscapitalusscapital Member Posts: 985 Arc User
    edited January 2013
    plvoy wrote: »
    Guys keep calm, this is a provider issue... nothing to do but to wait, this is like a power outage... nothing more, nothing less

    branflakes already said they are testing stuff to see why it happened yesterday , read a few pages back so it's cryptics fault
    NERF NERF NERF ONLINE

    DELTA PRICE RISING
  • beardedkirkbeardedkirk Member Posts: 0 Arc User
    edited January 2013
    Yep, got home from work yesterday and it didn't work, got home today and it patched 25MB before crashing and now won't launch....
  • slurmerslurmer Member Posts: 62 Arc User
    edited January 2013
    fubar'd for me also, not another nght of this s****
  • prrgg1prrgg1 Member Posts: 30 Arc User
    edited January 2013
    usscapital wrote: »
    branflakes already said they are testing stuff to see why it happened yesterday , read a few pages back so it's cryptics fault

    A little heads up would've been nice though.
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