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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

1…8586889091…102

Comments

  • johngazmanjohngazman Member Posts: 2,826 Arc User
    edited January 2013
    bigbigtrek wrote: »
    No its not its Free to Play.

    It's hardly what i'd call finished, which tends to be what Betas are all about.
    You're just a machine. And machines can be broken.
    StarTrekFirstContactBorgBattleonetumblr_lln3v6QoT31qzrtqe.gif
  • punktribblepunktribble Member Posts: 142 Arc User
    edited January 2013
    hmm now i have a big white blob.....not the small cream colored one...:confused:
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited January 2013
    Oooh nooo broken again? What the... :(
    @NandoPC - CSI - Confederazione Stellare Italiana - Seguimi su STOItalia - Il blog italiano su Star Trek Online - STO-League
  • zippytimezippytime Member Posts: 10 Arc User
    edited January 2013
    Its such a shame when you make a great game, but no one can play it :(
  • usscapitalusscapital Member Posts: 985 Arc User
    edited January 2013
    nastrosity wrote: »
    so were still down or is it just me again? wth the loader doesnt work from hour to hour

    yes down again , does not look good for the 3rd year stuff on thursday does it
    NERF NERF NERF ONLINE

    DELTA PRICE RISING
  • sauroman33sauroman33 Member Posts: 0 Arc User
    edited January 2013
    No it's down again. Apparently "fixing" and "testing random **** to see what happens" has the same meaning at this point.
  • agentgreasyagentgreasy Member Posts: 51 Arc User
    edited January 2013
    bergins wrote: »
    Unless that's something bundled with the STO client, I don't have that, yet I'm having the issue, again.



    Pando is included, but its not the problem.

    The launcher and any map changes try to connect to a url before loading. Those hostnames are stohttppatch.crypticgames.com and launcher.crypticgames.com. The host resolves the same, and its typically an nginx load balancing server.

    However, nginx is no longer running. The machine is up. The router is up. The web server is not.

    The effect is something similar to last night (which this is going to drive people bonkers), but the reality is its not actually the same issue at all. Since the server itself is up, I can only make two assumptions: they DOS'd themselves while "testing" something, or the downtime was intentional.

    While I was happy to support the efforts and stand in their court last night, as I've been in the same debacle with networking hardware myself, this one is negligence.
  • captmutantcaptmutant Member Posts: 11 Arc User
    edited January 2013
    this is just geting damm irratating,sort it out cryptic
  • adriandeserraadriandeserra Member Posts: 3 Arc User
    edited January 2013
    I also got kicked out during a map change, now i can't get back in.
  • dannyferrierdannyferrier Member Posts: 5 Arc User
    edited January 2013
    I'm getting the exact same problem, it's getting ridiculous :(
  • jim625jim625 Member Posts: 907 Arc User
    edited January 2013
    fix it fix it fix it fix it fix it fix it fix it fix it fix it fix it fix it fix it
  • UnknownUnknown
    edited January 2013
    This content has been removed.
  • nibtishnibtish Member Posts: 19 Arc User
    edited January 2013
    NOT happy. How have they managed to make ANOTHER change that rolled back to a problem that was 'fixed'.

    Please stop it from happening altogether!
  • ty8839ty8839 Member Posts: 12 Arc User
    edited January 2013
    This is getting really annoying, it sucks too because I started playing again after taking 4 months off from the game... Doesn't really help get me back into it...
  • fewzzfewzz Member Posts: 242 Arc User
    edited January 2013
    Launcher is down again.......................
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited January 2013
    Hi Captains,

    Testing is almost complete and we've received great data from it that should help in the investigation. We very much appreciate your patience.

    Cheers,

    Brandon =/\=
  • joelleyjoelley Member Posts: 50 Arc User
    edited January 2013
    No wonder PWE is in such a mess, they can't even keep one game running smoothly.

    I wonder if it's going to be down 10+ hours like it was yesterday.
    [SIGPIC]Patch.jpg[/SIGPIC]
  • sudoku7sudoku7 Member Posts: 2 Arc User
    edited January 2013
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 6 ms 5 ms 6 ms 10.250.0.1
    2 6 ms 22 ms 7 ms 173-219-249-100-link.sta.suddenlink.net [173.219.249.100]
    3 22 ms 23 ms 23 ms 173-219-248-212-link.sta.suddenlink.net [173.219.248.212]
    4 23 ms 23 ms 23 ms xe-2-3-0.er2.dfw2.us.above.net [64.124.200.181]
    5 22 ms 30 ms 23 ms xe-1-0-0.er1.dfw2.us.above.net [64.125.27.77]
    6 26 ms 26 ms 26 ms 64.125.12.170
    7 29 ms 23 ms 24 ms te0-1-0-4.ccr21.dfw01.atlas.cogentco.com [154.54.6.65]
    8 37 ms 37 ms 37 ms te0-2-0-1.ccr21.mci01.atlas.cogentco.com [154.54.2.114]
    9 45 ms 45 ms 45 ms te0-3-0-2.ccr21.ord01.atlas.cogentco.com [154.54.2.190]
    10 72 ms 73 ms 73 ms te0-0-0-5.ccr22.bos01.atlas.cogentco.com [154.54.42.254]
    11 73 ms 73 ms 74 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 69 ms * * www.playstartrekonline.de [208.95.185.44]
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 6 ms 5 ms 5 ms 10.250.0.1
    2 7 ms 7 ms 5 ms 173-219-249-100-link.sta.suddenlink.net [173.219.249.100]
    3 36 ms 34 ms 36 ms 173-219-248-212-link.sta.suddenlink.net [173.219.248.212]
    4 22 ms 23 ms 22 ms xe-2-3-0.er2.dfw2.us.above.net [64.124.200.181]
    5 32 ms 25 ms 22 ms xe-1-0-0.er1.dfw2.us.above.net [64.125.27.77]
    6 26 ms 28 ms 25 ms 64.125.12.170
    7 23 ms 24 ms 26 ms te0-4-0-4.ccr21.dfw01.atlas.cogentco.com [154.54.88.78]
    8 35 ms 36 ms 38 ms te0-2-0-3.ccr21.mci01.atlas.cogentco.com [154.54.5.170]
    9 45 ms 45 ms 49 ms te0-3-0-7.ccr21.ord01.atlas.cogentco.com [154.54.84.74]
    10 74 ms 74 ms 74 ms te0-2-0-2.ccr22.bos01.atlas.cogentco.com [154.54.43.194]
    11 73 ms 73 ms 73 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    12 * * * Request timed out.
    13 67 ms 67 ms 68 ms accounts.crypticstudios.com [208.95.185.165]

    Guess quotes don't count for 10 char.
  • sauroman33sauroman33 Member Posts: 0 Arc User
    edited January 2013
    tracert isn't gonna help. they have 200 pages of those. It obviously is not helping if the problem is persisting
  • warbird001warbird001 Member Posts: 246 Arc User
    edited January 2013
    I am getting tired of the annoying disconnects and launcher problems of this week. Yesterday was a complete pain, we were placated for hours while Cryptic's bumbling engineers tried to figure out what is going on. Today, same time, same problem so when are you going to fix the launcher cryptic or is this going to be continuing all week?

    Please let me know so I can cancel my subscription in advanced if this continues for any longer as I do not like to waste money.
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited January 2013
    pwebranflakes wrote: »
    Hi Captains,

    Testing is almost complete and we've received great data from it that should help in the investigation. We very much appreciate your patience.

    Cheers,

    Brandon =/\=

    It's broken again Brandon :(
    @NandoPC - CSI - Confederazione Stellare Italiana - Seguimi su STOItalia - Il blog italiano su Star Trek Online - STO-League
  • cyralyncyralyn Member Posts: 17 Arc User
    edited January 2013
    Once again the patcher updater will not connect. I used a VPN to get it to work yestderday and today even that won't work. This is really beginnig to be more trouble than its worth. I was going to buy the lifetime package but now I don't think I will.
  • xxninjaz1xxxxninjaz1xx Member Posts: 23 Arc User
    edited January 2013
    thanks for telling us that more testing was going to happen . . . a small notice in-game maybe? it may actually stop people getting annoyed at the fact that they have been kicked out of the game during a map change -_-
  • usscapitalusscapital Member Posts: 985 Arc User
    edited January 2013
    pwebranflakes wrote: »
    Hi Captains,

    Testing is almost complete and we've received great data from it that should help in the investigation. We very much appreciate your patience.

    Cheers,

    Brandon =/\=

    not got much left at this stage :rolleyes:
    xxninjaz1xx wrote: »
    thanks for telling us that more testing was going to happen . . . a small notice in-game maybe? it may actually stop people getting annoyed at the fact that they have been kicked out of the game during a map change -_-

    this ^
    NERF NERF NERF ONLINE

    DELTA PRICE RISING
  • andyslashandyslash Member Posts: 195 Arc User
    edited January 2013
    Now the launcher doesnt even load.
    This is my response: http://www.youtube.com/watch?v=p6PZhONZ3Ac
  • facethedukefacetheduke Member Posts: 1 Arc User
    edited January 2013
    ty8839 wrote: »
    This is getting really annoying, it sucks too because I started playing again after taking 4 months off from the game... Doesn't really help get me back into it...

    I'm in the exact same boat! I just started again after a long break; I had some time and it was cool to kick back with this again. Was enjoying myself, and now I can't log in at all.
  • punktribblepunktribble Member Posts: 142 Arc User
    edited January 2013
    nandospc wrote: »
    It's broken again Brandon :(
    meh when isnt it:P
  • griffin81griffin81 Member Posts: 30 Arc User
    edited January 2013
    Back to not being able to connect as yesterday. Was playing just fine zone loading then bam server not responding and timed out.
  • UnknownUnknown
    edited January 2013
    This content has been removed.
  • bigbigtrekbigbigtrek Member Posts: 0 Arc User
    edited January 2013
    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 2 ms <1 ms CISCO69961 [192.168.1.1]
    2 34 ms 15 ms 25 ms cpe-024-211-140-001.nc.res.rr.com [24.211.140.1]

    3 19 ms 8 ms 9 ms te0-0-0-6-1132.rlghnca-rtr1.nc.rr.com [66.26.46.
    169]
    4 9 ms 8 ms 9 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
    ]
    5 15 ms 22 ms 23 ms 107.14.19.44
    6 16 ms 18 ms 16 ms ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
    7 17 ms 18 ms 18 ms te0-7-0-11.mpd22.iad02.atlas.cogentco.com [154.5
    4.10.209]
    8 17 ms 20 ms 16 ms te0-5-0-2.mpd22.dca01.atlas.cogentco.com [154.54
    .2.41]
    9 25 ms 24 ms 28 ms te0-6-0-8.mpd22.jfk02.atlas.cogentco.com [154.54
    .26.174]
    10 29 ms 31 ms 31 ms te0-3-0-5.ccr21.bos01.atlas.cogentco.com [154.54
    .44.34]
    11 31 ms 30 ms 32 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 * * 51 ms 38.111.40.114
    13 * * * Request timed out.
    14 32 ms * * 208.95.185.41
    15 * * * Request timed out.
    16 * * 35 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 2 ms <1 ms <1 ms CISCO69961 [192.168.1.1]
    2 72 ms 22 ms 11 ms cpe-024-211-140-001.nc.res.rr.com [24.211.140.1]

    3 12 ms 11 ms 60 ms te0-0-0-6-1132.rlghnca-rtr1.nc.rr.com [66.26.46.
    169]
    4 * 8 ms 8 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
    ]
    5 24 ms 23 ms 23 ms 107.14.19.44
    6 16 ms 17 ms 15 ms 107.14.19.133
    7 18 ms 18 ms 18 ms te0-7-0-11.mpd21.iad02.atlas.cogentco.com [154.5
    4.13.157]
    8 18 ms 18 ms 18 ms te0-0-0-4.mpd21.dca01.atlas.cogentco.com [154.54
    .24.97]
    9 25 ms 24 ms 25 ms te0-7-0-14.mpd21.jfk02.atlas.cogentco.com [154.5
    4.41.22]
    10 31 ms 30 ms 31 ms te0-6-0-0.ccr21.bos01.atlas.cogentco.com [154.54
    .0.29]
    11 30 ms 52 ms 32 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 35 ms * 33 ms 38.111.40.114
    13 31 ms * * sitedown.startrekonline.com [208.95.185.44]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 33 ms * * sitedown.startrekonline.com [208.95.185.44]
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>tracert accounts.crypticstudios.com

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 47 ms <1 ms 3 ms CISCO69961 [192.168.1.1]
    2 16 ms 18 ms 18 ms cpe-024-211-140-001.nc.res.rr.com [24.211.140.1]

    3 12 ms 9 ms 8 ms te0-0-0-6-1132.rlghnca-rtr1.nc.rr.com [66.26.46.
    169]
    4 10 ms 12 ms 13 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
    ]
    5 23 ms 23 ms 22 ms ae-3-0.cr0.dca10.tbone.rr.com [66.109.6.80]
    6 17 ms 24 ms 18 ms 107.14.19.133
    7 18 ms 18 ms 20 ms te0-7-0-11.mpd22.iad02.atlas.cogentco.com [154.5
    4.10.209]
    8 16 ms 19 ms 18 ms te0-3-0-1.mpd22.dca01.atlas.cogentco.com [154.54
    .30.117]
    9 24 ms 27 ms 24 ms te0-3-0-6.mpd22.jfk02.atlas.cogentco.com [154.54
    .3.234]
    10 30 ms 30 ms 34 ms te0-1-0-5.ccr21.bos01.atlas.cogentco.com [154.54
    .44.30]
    11 132 ms 204 ms 218 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 * * * Request timed out.
    13 30 ms 30 ms 31 ms accounts.crypticstudios.com [208.95.185.165]

    Trace complete.

    C:\Windows\system32>
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