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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Cryptic Launcher Autoupdate Problem

1…8990929495…102

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  • Options
    sfhqsfhq Member Posts: 41 Arc User
    edited January 2013
    same here, south east USA.
    ---
    "We are the Borg. We will add your biological and technological distinctiveness to our own. Resistance is futile."
    Sincerely,
    The Cube Assimilating Your Ship Right Now
  • Options
    zippytimezippytime Member Posts: 10 Arc User
    edited January 2013
    linyive wrote: »
    Flakes made the post about twenty minutes ago.

    Ok thanks, i shall be back in half hour to try again
  • Options
    raschen1raschen1 Member Posts: 17 Arc User
    edited January 2013
    scutumcrux wrote: »
    HAPPY DAYS! FIX HERE!!

    I had this issue from the UK using Virgin Internet.... SOLVED using OpenVPN and a free VPN server. Here's the one I used.

    Link to OpenVPN config file :-
    http://www.vpnbook.com/free-openvpn-account/VPNBOOK.com-OpenVPN-UDP-25000.zip

    Login details for the config file :-
    username: freeopenvpn Password: J8hfCiu6W

    If you dont have OpenVPN installed, heres what you need to install :-
    http://openvpn.net/index.php/download/community-downloads.html

    Install, configure, and play. Happy days. :)

    Regards from
    Lara
    Elite Defense Stovokor

    I want to hug you in all sorts of inappropriate ways. This worked to get the Launcher up... though went straight back to stalling on loading. All in all, still not working. But the launcher did come up! Hopefully that'll help someone
  • Options
    ussdanubeussdanube Member Posts: 105 Arc User
    edited January 2013
    It's happened again. i managed to log in at 2330 GMT last night. logged in again tonight worked. logged out again about 10 mins ago. now i can't log in again. I would appreciate this matter to be further investigated as this launcher failure has happened twice in two days. P.S again, when it works, Great Game.
  • Options
    invictus74invictus74 Member Posts: 8 Arc User1
    edited January 2013
    aye, broken yet again..
  • Options
    reaperwrightyreaperwrighty Member Posts: 14 Arc User
    edited January 2013
    Same here, am from the UK, I was playing this this morning and later on in the afternoon, now it wont work and everytime i attempt to relog on it keeps coming up with laucher error, can someone please fix this so it does not happen again please
  • Options
    tonygutierreztonygutierrez Member Posts: 30 Arc User
    edited January 2013
    So now the patch has made my STO Launcher a lockbox Ive decided I better open up a few hundred... maybe one will work :P LOL
  • Options
    firescorpion1firescorpion1 Member Posts: 10 Arc User
    edited January 2013
    zippytime wrote: »
    How long ago was that update posted please?

    yep so far its what they have wasted me of getting , and a TRIBBLE load of ec ,
  • Options
    warbird001warbird001 Member Posts: 246 Arc User
    edited January 2013
    same s***, different day with Cryptic, its amazing how anyone trusts this company.
  • Options
    chateaudifchateaudif Member Posts: 1 Arc User
    edited January 2013
    the problem is on their end. but it does seem to have correlation with how busy the server is. yesterday i couldn't get autopatch till later at night. here i am today in the same situation.
  • Options
    cube1701cube1701 Member Posts: 6 Arc User
    edited January 2013
    jawz786 wrote: »
    Agreed, at the very least they should do something like that. Esp for those of us stupid enought to remain Gold.

    I signed up for Gold on Sunday evening.
  • Options
    vingvegavingvega Member Posts: 0 Arc User
    edited January 2013
    mrbaconsah wrote: »
    It's not cryptic, as other routes work fine, it's the route your ISP sends you through to get to their servers, it's a network issue from an upstream provider.

    I got FIOS and can play every MMO and online game with no problem. Yet I log into this game or Perfect World, etc. and have a problem. It's Cryptic. Plain and simple.
  • Options
    gorantrekkigorantrekki Member Posts: 5 Arc User
    edited January 2013
    johngazman wrote: »
    Fixed that for you.

    TRue, you are all right :)
  • Options
    daskippadaskippa Member Posts: 0 Arc User
    edited January 2013
    cube1701 wrote: »
    I signed up for Gold on Sunday evening.


    I have some prime waterfront property Id like to sell you.
  • Options
    zaichalzaichal Member Posts: 96 Arc User
    edited January 2013
    So as one of the people affected by this testing of the launcher - which came without an announcement/warning - what's the eta on when the game will be working again? I hope this doesn't happen again during the free ship event thing.
  • Options
    aiashkaaiashka Member Posts: 0 Arc User
    edited January 2013
    senokeclipse wrote: »
    I repeat, it's a very simple thing to fix:


    It's a conflict with a program named : "Pando Media Booster"

    Desactive it and you can launch your game again

    I know that program, but haven't installed it since I bought my new pc 5 month ago. So no it's not a simple thing.

    The only similar thing between me and my few fleetmates is steam. We all bought the game there (at release) and downloaded it there, but it's not running in the background. Well ok, Teamspeak and ICQ are the same programs we use together, but never heard of problems caused by them.

    Actually I'm stuck in endless load at new romulus, hanging there already for 20 minutes, hearing others teleport minutes ago and now it's really silent, like there's nobody else anymore. I don't want to close the game, cause I fear to have problems with the launcher again, like one of my mates experienced 2 hours ago and left angry for today.
  • Options
    mushariagainmushariagain Member Posts: 304 Arc User
    edited January 2013
    Right, so, let me get this straight - the server was down, then it was fixed, everything was fine and you guys decided that the best thing to do was stop it from working to figure out what caused a problem that no longer exists? Well you already fixed it so i fail to see how you can gain any information that can help in the future, you alrady know how to resolve the issue... Have i missed something?... I hope so!
    [SIGPIC][/SIGPIC]

    I'm not THAT difficult to please, I just have a very low tolerance threshold for stupid BS! - George Carlin.
  • Options
    steven74205steven74205 Member Posts: 56 Arc User
    edited January 2013
    I left myself logged in on my machine last night, and when I came to it earlier today, it still worked. Log out... and I can't get back in.

    Also, unsurprisingly, we've heard nothing from Cryptic/PWE about compensation for yesterday's failure. As I'm a Lifer, I expect the game to be there permanently. And now, to find out that it's broken again, and we've still heard nothing...

    BranFlakes, could you please tell us what we can expect as compensation from Cryptic for this second day of failure in the game, and the unforgiveable failure of hearing nothing.

    Kind Regards.
  • Options
    hellfiremaaanhellfiremaaan Member Posts: 0 Arc User
    edited January 2013
    Not working for me, AGAIN......
  • Options
    prrgg1prrgg1 Member Posts: 26 Arc User
    edited January 2013
    I love how they have to underline that it's their 'top priority' like they don't believe themselves or something. >.>
  • Options
    l0cutus359l0cutus359 Member Posts: 0 Arc User
    edited January 2013
    Great...I just got booted from the game and now the Launcher is doing the same thing as yesterday.

    It would help if mirrors were stood up in the East Coast/West Coast and in Europe.

    <sigh>
    Locutus

    Delirium Tremens
    Tier 4 Starbase, Tier 3 Embassy
    http://dtfleet.com/
  • Options
    drakecarneytngdrakecarneytng Member Posts: 0 Arc User
    edited January 2013
    i was going to buy a lifetime membership but not any more
  • Options
    vingvegavingvega Member Posts: 0 Arc User
    edited January 2013
    Man I had my wallet next to my computer about to lay down some cash and possibly go gold, but for this game to be out now for awhile and this to be happening as if it were still in BETA is nuts. Wallet is back in my pocket.
  • Options
    dustyhayesdustyhayes Member Posts: 49 Arc User
    edited January 2013
    Sounds like I'm probably not the only one having issues with STO's launcher, but I am curious to know if anyone is having this problem? I tried logging in this morning on my desktop and I noticed that my account name that is normally in the login box was missing. When I tried to type in my information and log in, the launcher crashes and asks me to submit a ticket to Cryptic. I've tried it on both my home machine as well as my laptop and it is doing it on both machines.

    Any indication of what this is or how to fix it yet?
    Thanks
    D.H.
  • Options
    apeinuiapeinui Member Posts: 8 Arc User
    edited January 2013
    pwebranflakes wrote: »
    For those that just posted their tracerts above (mrbaconsah daeceis and zetaeffritt), if you can, can you re-run and paste your results here after pointing to accounts.crypticstudios.com? For those that are planning to post, please post tracerts for launcher.startrekonline.com and accounts.crypticstudios.com -- this info will be very helpful to the Engineers.

    Cheers,

    Brandon =/\=


    C:\Users\mg>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 10 ms 5 ms 4 ms L100.BFLONY-VFTTP-17.verizon-gni.net [108.17.5.1
    ]
    3 4 ms 3 ms 3 ms G4-0-2-217.BFLONY-LCR-02.verizon-gni.net [130.81
    .97.248]
    4 15 ms 15 ms 15 ms so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81
    .28.136]
    5 16 ms 16 ms 16 ms 0.so-4-0-1.XT2.NYC4.ALTER.NET [152.63.10.29]
    6 24 ms 41 ms 25 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
    7 27 ms 27 ms 27 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    8 29 ms 29 ms 28 ms internap-gw.customer.alter.net [65.207.236.58]
    9 29 ms 28 ms 29 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    10 43 ms 35 ms 35 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * 30 ms * 208.95.185.41
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\mg>
    C:\Users\mg>tracert accounts.crypticstudios.com

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 5 ms 4 ms 4 ms L100.BFLONY-VFTTP-17.verizon-gni.net [108.17.5.1
    ]
    3 5 ms 4 ms 4 ms G4-0-2-217.BFLONY-LCR-02.verizon-gni.net [130.81
    .97.248]
    4 16 ms 15 ms 17 ms so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81
    .28.136]
    5 16 ms 16 ms 16 ms 0.so-4-0-1.XT2.NYC4.ALTER.NET [152.63.10.29]
    6 27 ms 25 ms 24 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
    7 27 ms 26 ms 27 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    8 29 ms 28 ms 29 ms internap-gw.customer.alter.net [65.207.236.58]
    9 28 ms 30 ms 31 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    10 30 ms 34 ms 34 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 30 ms 28 ms 28 ms accounts.crypticstudios.com [208.95.185.165]

    Trace complete.

    C:\Users\mg>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 5 ms 5 ms 5 ms L100.BFLONY-VFTTP-17.verizon-gni.net [108.17.5.1
    ]
    3 6 ms 5 ms 6 ms G4-0-2-117.BFLONY-LCR-01.verizon-gni.net [130.81
    .97.246]
    4 16 ms 15 ms 14 ms so-6-3-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
    28.138]
    5 17 ms 16 ms 16 ms 0.xe-7-2-0.XL3.NYC1.ALTER.NET [152.63.6.145]
    6 24 ms 24 ms 24 ms 0.ge-4-0-0.XL3.BOS4.ALTER.NET [152.63.17.30]
    7 24 ms 26 ms 24 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
    8 77 ms 207 ms 207 ms internap-gw.customer.alter.net [65.207.236.58]
    9 27 ms 28 ms 29 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    10 36 ms 36 ms 35 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 * * * Request timed out.
    12 * 31 ms * launcher.startrekonline.com [208.95.185.44]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\mg>



    Your turn.
  • Options
    janos9756janos9756 Member Posts: 0 Arc User
    edited January 2013
    prrgg1 wrote: »
    I love how they have to underline that it's their 'top priority' like they don't believe themselves or something. >.>

    This.


    It's no longer underlined.
  • Options
    xariamaxariama Member Posts: 161 Arc User
    edited January 2013
    Yet another issue with connection. This looks to be centered at the patch server.

    BranFlakes, please tell us what kind of compensation we'll be getting for this problem.
    Lane Bjorn Jorgensson, Captain, ISS Voltaire

    Here's a map to show how much they've screwed up the game map.
  • Options
    tomythtomyth Member Posts: 1 Arc User
    edited January 2013
    I too am having the same problem now... I try to open the launcher and it won't update... My internet connection is fine and I have been playing STO everyday for the past few months... I don't see why it is all of a sudden acting this way...
  • Options
    prrgg1prrgg1 Member Posts: 26 Arc User
    edited January 2013
    janos9756 wrote: »
    This.


    It's no longer underlined.

    LOL, it was up until I mentioned it, I was just trying to be a smartass.
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