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Having Trouble Logging In?

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  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited September 2012
    Actually, as was posted in another thread, if you're in Europe there seems to be a Congentco pathing issue happening somewhere between Europe and Cryptic.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • wusuwusu Member Posts: 0 Arc User
    edited September 2012
    i was looking around earlier and didnt see that, but thats fair enough there isnt much i can do about it.

    Thanks for the heads up though.
  • rougehawkrougehawk Member Posts: 0 Arc User
    edited September 2012
    I am new to the game. I typed in my account name and password, if i get farther before anyone helps I'll let you know. Following my ability to log in threw the first step. i find myself at an impasse. Do i have an existing Cryptic account. I do not have an existing account, with previously stated group, with my options yes or no... i chose no... obviously... i am not a lair.... Unlike the buttons Yes and No, they are not buttons; Yes and No are transparent with the terms and agreements logo behind them, when i click no i am directed to the terms page. WTF i don't understand.


    I have tired reinstalling, excluding and switching off firewall, restarting computer, talking to trek support...hehe..... perusing threw forms and FAQ, and most other forms of unplugging my router. Help
  • capturboscapturbos Member Posts: 1 Arc User
    edited September 2012
    It took me two days to get everything done.
    Changed-link Cryptic account to perfectworld, installing the game, 4 times again and again, i did not wanted to work.
    Today i found what i needed by change, installed windows explorer8 and the last flash player.

    Loged in true windows explorer8, and now everything seems to work, did not lost any ships or the mony (thats a relief), thats now zen mony.

    What went first wrong, my standard browser is google chroom, so that do not work at all and it took me two days frustration to figure that one out.

    So my advice for the download page, tel them to use the latest windows browser explorer and the latest flash player for windows explorer...then they all wil do fine.

    Have a nice day.
  • ninjakillah808ninjakillah808 Member Posts: 2 Arc User
    edited September 2012
    Wait.. WHAT The...?? So i cant log on because of maintenance?> is that the main reason why?? or password is wrong? cant be! o.o i even sent recovery to my email, but nothing showed up. sigh.. Whyyyyyyyy:mad::mad::mad::
  • ninjakillah808ninjakillah808 Member Posts: 2 Arc User
    edited September 2012
    capturbos wrote: »
    It took me two days to get everything done.
    Changed-link Cryptic account to perfectworld, installing the game, 4 times again and again, i did not wanted to work.
    Today i found what i needed by change, installed windows explorer8 and the last flash player.

    Loged in true windows explorer8, and now everything seems to work, did not lost any ships or the mony (thats a relief), thats now zen mony.

    What went first wrong, my standard browser is google chroom, so that do not work at all and it took me two days frustration to figure that one out.

    So my advice for the download page, tel them to use the latest windows browser explorer and the latest flash player for windows explorer...then they all wil do fine.

    Have a nice day.

    ya... same here bro :(
  • sundercommandersundercommander Member Posts: 0 Arc User
    edited October 2012
    Game's installed, and I've been able to play, except now when I go to log in I get a message on the launcher that says "Unable to authenticate."
  • shurato2099shurato2099 Member Posts: 588 Arc User
    edited October 2012
    Game's installed, and I've been able to play, except now when I go to log in I get a message on the launcher that says "Unable to authenticate."

    Same here. Seemed to happen in the last hour or so.
  • somedudezsomedudez Member Posts: 0 Arc User
    edited October 2012
    me too

    after getting kicked from a STF. The whole team was kicked. :confused:
    [SIGPIC][/SIGPIC]
  • oldkirkfanoldkirkfan Member Posts: 1,263 Arc User
    edited October 2012
    I'm having the same problem. It worked fine last night.

    Has to be something screwy in this mornings maintenance patch
  • speedofheatspeedofheat Member Posts: 111 Arc User
    edited October 2012
    I get exactly the same message, I cant connect the XMPP chat server either; same error message on two separate PC's...
    y3m-yM6W2jBAA7NpYi95PewTOHD9vSNpFGl3huKvuKsGif7jH9lBSYRtnx-AxOUzQw00u0SrjnMeAt0McFsPmCC2FoawxgX3ZON4Ork7H39MCRYsgBUn0QYSADDqYpB6wB5twq-_jNOp7AdrNeItQjiXChE9kwGvBsqc-vTz7oj3YM?width=660&height=198&cropmode=none
  • scipherscipher Member Posts: 0 Arc User
    edited October 2012
    if you think thats bad look at your account 0 days subbed and account inactive.Really i'm a lfe sub 1000 day vet from beta pluss multiple pre-orders and digital deluxe and collectos but i have 0 days and inactive account better fix it cryptic not happy!
    "No more wire hangers, Christina"
  • sundercommandersundercommander Member Posts: 0 Arc User
    edited October 2012
    Must be because of maintenance. They need to figure out a way of notifying players when they try to log on, instead of leaving us to think something bad happened.
  • robinsonfamilyrobinsonfamily Member Posts: 219 Arc User
    edited October 2012
    The launcher says it is not able to authenticate. What happened?

    I think the server is down!
  • zadamazadama Member Posts: 78 Arc User
    edited October 2012
    This sounds grim, but I'm glad it's not just me who's having authentication problems - just installed on my laptop and thought there was an issue there.
  • chrisknight44chrisknight44 Member Posts: 0 Arc User
    edited October 2012
    I get the "Unable to authenticate:" message when trying to log in. I know they started maintenance roughly 6 hours ago but what reason what it still be down for if it's saying the server status is up? :confused:
  • huesoparkerhuesoparker Member Posts: 37 Arc User
    edited October 2012
    Must be because things are down for an update. I saw a note about it earlier this morning when I logged in then. That was about 7 hours ago though...
  • sundercommandersundercommander Member Posts: 0 Arc User
    edited October 2012
    The launcher says it is not able to authenticate. What happened?

    I think the server is down!

    Like I said, maybe it's just server maintenance, and Cryptic hasn't bothered to post anything about it.

    This happened back in december when their servers were TRIBBLE, and cryptic locked a bunch of people out of their accounts til they finished upgrading security, and all these players had to reset their pass. Probably not the same situation where they'll require validation, but we're still probably locked out for maintenance.

    Thanks for letting us all know, crpytic. You're the greatest.
    NOT.
  • burritovilleburritoville Member Posts: 2 Arc User
    edited October 2012
    I get an "unable to authenticate" when I attempt to log into STO
  • ageroldagerold Member Posts: 12 Arc User
    edited October 2012
    what I would like to know is why the STO site says that my account is inactive when its been paid for up to the 25th of this month when I renew it and I'm 12 days from my 1000 day vet reward, maybe it has something to do with the auth servers being down?:eek:
  • arch220arch220 Member Posts: 6 Arc User
    edited October 2012
    Getting the same unable to authenticate message too. Worked fine a few hours ago before it downloaded the patch.
  • sundercommandersundercommander Member Posts: 0 Arc User
    edited October 2012
    Also, why not have a notice about it directly on the launcher? Not everyone's going to take the time to visit the forum to see what's going on.
  • glaitheglaceonglaitheglaceon Member Posts: 0 Arc User
    edited October 2012
    Just noticed server went down.
  • redsoniavrelredsoniavrel Member Posts: 118 Arc User
    edited October 2012
    Yea, same. Was fine before the patch, now can't log in. Can't really be more specific other than 'Unable to Authenticate'. Not a problem at my end as everything else works fine.
  • huesoparkerhuesoparker Member Posts: 37 Arc User
    edited October 2012
    This will probably last for about 2 hours, from noon, my time in California. Guess I have to do something else. Like get ready for work, or clean my bike from today's ride.
  • sundercommandersundercommander Member Posts: 0 Arc User
    edited October 2012
    This will probably last for about 2 hours, from noon, my time in California. Guess I have to do something else. Like get ready for work, or clean my bike from today's ride.

    As for me I guess I'll actually show up for my PC Hardware class today.
  • huesoparkerhuesoparker Member Posts: 37 Arc User
    edited October 2012
    Just getting in now, and patching....
  • ageroldagerold Member Posts: 12 Arc User
    edited October 2012
    ok I just refreshed my account info its all back now :D thank god I was about to have a heart attack cause I'm so close to my 1k vet reward lol
  • captainhundleycaptainhundley Member Posts: 19 Arc User
    edited October 2012
    Weird thing is, I logged in after the patch just fine. I did some dailies with two of my characters, but when I tried tolog in for the third one, then I got "unable to authenticate". Guess I'm gonna have to find something productive to do ;)
This discussion has been closed.