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Forums > Home› Support› C-Store, ZEN, and Promotions

How to transfer ZEN to Star Trek Online

ashleyaddictionashleyaddiction Member Posts: 339 Arc User
edited July 2014 in C-Store, ZEN, and Promotions
There seems to be some confusion with Perfect World's ZEN system and how to turn ZEN into C-Points. I'll go through the process of how to purchase and transfer ZEN to STO with pictures, just in case.

Step 1 - Purchasing ZEN

Note: You must be logged into a Perfect World Entertainment account to be able to purchase and transfer ZEN.

At the top of the STO website, you'll see the navigation bar. On the navigation bar you'll see a "Charge ZEN" button. Hover over this, then click "Purchase ZEN".

http://i45.tinypic.com/16k6q3c.png

Next, you'll see the following screen. (Payment processors may vary per region. The below screenshot is of the European Region.)

http://i46.tinypic.com/2qajv9s.png

Select your desired payment processor and the form will automatically take you to the next step. Once your payment processor is selected, you'll be presented with the following page with the different amounts of ZEN you can purchase.

Note: 1 USD is equal to 100 ZEN. 100 ZEN is equal to 80 C-Points. 0.90 EUR is also equal to 100 ZEN. There is no increase on C-Points to the dollar.

http://i45.tinypic.com/xrc7p.png

Once you've selected your amount, click "Checkout" and you'll be taken to the payment processor you chose earlier to purchase your ZEN. After the transaction is completed, you'll be returned to Perfect World Entertainment's website.

Note: If this is your first purchase, you may be subject to a fraud check. This usually takes a few minutes but may take up to 24-48 hours to complete.

Step 2 - Transferring your ZEN to Star Trek Online

Once your ZEN has been delivered, you're ready to transfer it.

Under the "Charge ZEN" menu again, click "My Wallet".

http://i47.tinypic.com/2ii9106.png

You'll be taken to your Perfect World wallet and you'll be able to check your balance and see how much ZEN you've purchased previously. This is also where the transfer happens.

From the drop down list, select Star Trek Online, then select the server, and finally, how much ZEN you'd like to transfer. Then hit transfer.

http://i46.tinypic.com/rieptl.png

A popup will appear for you to confirm the details of the transfer, confirm it and you're done! You can now purchase items from the C-Store.
Post edited by Unknown User on
«13

Comments

  • askrayaskray Member Posts: 3,329 Arc User
    edited June 2012
    This is a very nice and helpful thread!

    Thank you for writing it! :smile:
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • pwebranflakespwebranflakes Member Posts: 7,741
    edited June 2012
    Stickied! Thanks so much for making it :)

    Cheers,

    Brandon =/\=
  • ashleyaddictionashleyaddiction Member Posts: 339 Arc User
    edited June 2012
    No problem ^^ PWE's system is confusing for newcomers, so hopefully this'll clear the air slightly [:
  • sovereignmansovereignman Member Posts: 0 Arc User
    edited June 2012
    Nicely done. But here's a reason to have image embeds on ;)
    [SIGPIC][/SIGPIC]
    http://www.youtube.com/watch?v=rMm_VoKkuco - Needs more female relief ops ensign.
  • otowiotowi Member Posts: 600 Arc User
    edited June 2012
    Seriously?? 24 hrs for a check??

    Please ditch this Zen malarkey, and go back to the old way of getting C-Points. This new way is too time consuming, and too many hoops to go through get C-Points...
  • eiledoneiledon Member Posts: 595 Arc User
    edited June 2012
    it seldom takes 24 hours. and cpoints are dead http://sto-forum.perfectworld.com/showthread.php?t=280551 get over it. once you get your account set up purchasing zen takes seconds.
    liath_zpsus4kwizq.png~original
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  • otowiotowi Member Posts: 600 Arc User
    edited June 2012
    Do not make comments like "get over it" please, as it can be seen as a negative comment. Yes it might not take 24 hrs, but it's still a long enough wait.

    And yes I saw the post about about C-Points being a thing of the past...
  • sovereignmansovereignman Member Posts: 0 Arc User
    edited June 2012
    Yeah cut out that negative malarkey.
    [SIGPIC][/SIGPIC]
    http://www.youtube.com/watch?v=rMm_VoKkuco - Needs more female relief ops ensign.
  • shiikenshiiken Member Posts: 0 Arc User
    edited June 2012
    Why not use Paypal or another payment processor? Most of them are instant. o.o Cheques are becoming obsolete these days anyway (I can't think of any big business in England that accepts cheques, banks don't even hand out cheque books anymore).
    [SIGPIC][/SIGPIC]
  • gong1fu1pandagong1fu1panda Member Posts: 0 Arc User
    edited June 2012
    Before I start: It only takes seconds for Perfect World to transfer ZEN to your account after the purchase. Transferring ZEN to CPs is almost instant.

    But the question is why should I purchase ZEN and make all the detour when I can directly purchase CPs via Steam? Is there any difference???
  • thoroonthoroon Member Posts: 409 Arc User
    edited June 2012
    gong1fu1panda wrote: »
    But the question is why should I purchase ZEN and make all the detour when I can directly purchase CPs via Steam? Is there any difference???

    No difference ATM (except the buy 5K ZEN get bonus thingy), but CPs will cease to exist soon.

    And to answer your "why":
    PWE has nearly a dozen games in its portfolio, all with different currencies (fitting the playworld). From a sellers view, it makes sense, from a players view only if you play several titles (buy ZEN in bulk, spend 2K on STO, rest on PWI for example).
    [SIGPIC][/SIGPIC]
  • nytshaed00nytshaed00 Member Posts: 3 Arc User
    edited June 2012
    Issue was on my end.
  • pulserazorpulserazor Member Posts: 590 Arc User
    edited June 2012
    This seems like a huge pain in the TRIBBLE, and is probably a deal breaker for me not to ever sink money into this game, shame for you, because I probably would buy all kinds of fluff if it were easier.

    "Buying ZEN for the first time can be a little overwhelming"

    I laughed at that part.

    I cant even find a place where I can see how many zen points each $ gets so I can do another conversion into c-points, also, I am reluctant to do any business with a company that affiliates itself with that 'win a free ipod' survey garbage. Peanuts indeed.
  • askrayaskray Member Posts: 3,329 Arc User
    edited June 2012
    pulserazor wrote: »
    This seems like a huge pain in the TRIBBLE, and is probably a deal breaker for me not to ever sink money into this game, shame for you, because I probably would buy all kinds of fluff if it were easier.

    "Buying ZEN for the first time can be a little overwhelming"

    I laughed at that part.

    I cant even find a place where I can see how many zen points each $ gets so I can do another conversion into c-points, also, I am reluctant to do any business with a company that affiliates itself with that 'win a free ipod' survey garbage. Peanuts indeed.

    When you go too http://billing.perfectworld.com and choose Charge Zen (or just the link at the very top) it tells you the break down of how much zen you get per USD.

    However the going rate is 1 USD = 100 Zen :)
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • qjuniorqjunior Member Posts: 2,023 Arc User
    edited June 2012
    askray wrote: »
    When you go too http://billing.perfectworld.com and choose Charge Zen (or just the link at the very top) it tells you the break down of how much zen you get per USD.

    However the going rate is 1 USD = 1 Zen :)

    I think someone forgot two "0"'s there. :o
  • shaitan100shaitan100 Member Posts: 131 Arc User
    edited June 2012
    ok first of all i have never used/played any game or ever even been to the the pwe web site (save to link accounts) so i have no idea how/what zen is. i know it has replaced cstore points and that is all.

    i need a step by step guide on how to buy cstore points. this is my 1st mmo game ever, im a 800 plus day lifer (as well as a complete non-computer guy). im used to just going to the sto web site, clicking on "buy cstore points" clicking on a bundle and getting my points. i need help here so i'd appreciate it very much.

    please keep the mockery down.

    now, can anyone help me out here?

    thanks.
  • morgansmithmorgansmith Member Posts: 0 Arc User
    edited June 2012
    I too would like to hear someones account on how the transaction process is handled now. I am like the OP here accept I have never bought c-poits at all. I've lived off my stipend.
    Next week I am buying my Armitage ship.

    that fact that we have to ask these question says alot about how non-simple it is to buy stuff from PWE.

    should be
    click buy
    then enter payment info
    click confirm
    done.

    it all should happen in game and not require you to go to an external site.:mad:
    [SIGPIC]stats of my ship coming soon[/SIGPIC]
  • askrayaskray Member Posts: 3,329 Arc User
    edited June 2012
    qjunior wrote: »
    I think someone forgot two "0"'s there. :o

    I have no idea what you're talking about :P:P
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • startuxstartux Member Posts: 135 Arc User
    edited June 2012
    I should have read the fine line, $20.00 for 2000 Zen points, but in reality after transferring the 2000 over you end up with 1600, that's a big chunk gone for nothing.

    Why?
  • beezle23beezle23 Member Posts: 0 Arc User
    edited June 2012
    startux wrote: »
    I should have read the fine line, $20.00 for 2000 Zen points, but in reality after transferring the 2000 over you end up with 1600, that's a big chunk gone for nothing.

    Why?

    Because $1.00 = 80 cp
    __________________________________________________
    [SIGPIC][/SIGPIC] "I weary of the chase. Wait for me. I shall be merciful and quick."
  • philchapphilchap Member Posts: 269 Arc User
    edited June 2012
    my purchase have been in review since this morning. i got a complete transation email
  • loucmdrnuvokloucmdrnuvok Member Posts: 1 Arc User
    edited July 2012
    otowi wrote: »
    Seriously?? 24 hrs for a check??

    Please ditch this Zen malarkey, and go back to the old way of getting C-Points. This new way is too time consuming, and too many hoops to go through get C-Points...
    I agree! Jesus, click here, then here, then here. This is ridiculous. I beginning to be glad I didn't do the discounted lifetime membership.

    Used to be nice and easy. WTF?!?
  • adabisiadabisi Member Posts: 260 Arc User
    edited July 2012
    yeah this PWE and all their many ways to buy zen do not work for me.....


    i tried them all...(ones that were applicable)


    0 sucesses.
    Today we fight the GAULS......monstrous and HAIRY beyond reason.
  • tallictallic Member Posts: 0 Arc User
    edited July 2012
    So what do you do when there is no server to select in the drop down menu box, only "No Characters"? I bought Zen and cannot transfer it to Star Trek. Yes I do have an Star Trek account and PWI account.
  • shgkine32shgkine32 Member Posts: 0 Arc User
    edited July 2012
    how do you do this
  • siksissiksis Member Posts: 2 Arc User
    edited July 2012
    Ok, So I bought some Yen (2000). I selected it to go to my Star Trek Online game. It only lets me select 1 server (PW) server. But, here's my problem. I had an old account I started playing again and it is on the Cryptic Server. When I transfered the Zen, like I said above, it went to the PW account. How can I get Zen to my Crypic characters?

    Thanks in advance.
  • paragonexileparagonexile Member Posts: 49 Arc User
    edited July 2012
    I can't even get this far because it's still saying I need a level 10 character to even try, even though my characters are all admirals. Are there plans to fix that? I guess they don't want me to buy anything.
  • bhakti76bhakti76 Member Posts: 4 Arc User
    edited August 2012
    paragonexile wrote: »
    I can't even get this far because it's still saying I need a level 10 character to even try, even though my characters are all admirals. Are there plans to fix that? I guess they don't want me to buy anything.

    I really want to have an answer on this too, i've got the same problem and still no solution from the support.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited August 2012
    bhakti76 wrote: »
    I really want to have an answer on this too, i've got the same problem and still no solution from the support.
    Try logging in all of your characters, one at a time. That might reset the system for you. You should also do a Forced Verify from the Options menu in the Launcher to check for program glitches on your computer.

    And most importantly, when you have tech issues, post in the Tech forum, as Devs are in there reading threads about bugs whereas they almost never come into this forum. :)
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • heckmoheckmo Member Posts: 7 Arc User
    edited August 2012
    im have an issue buying zen, i can add funds to steam in lots of ?4, thats how ive bought c-points in the past, and it used to give me 500c-points for ?4, now the Z-points are ?4.50 for 500.
    so i have ?4 sitting in my steam wallet, i could add another ?4 but then id end up with ?3.50 in my steam wallet, i also only wanted to buy 25 more doff slots so im not going to add more funds. pwe should make purchases by steam wallet ?4 lots not 500z-point lots
    The avalanche has already started; it is too late for the pebbles to vote.
    [SIGPIC][/SIGPIC]
This discussion has been closed.