test content
What is the Arc Client?
Install Arc

Stipends (5/9/13 Update and Information Regarding Extra Stipends Received)

13468923

Comments

  • game5pockgame5pock Member Posts: 0 Arc User
    edited June 2013
    My June stipend is also late. Why can't they just be given on the exact same day of the month, every month?
  • alecsubaalecsuba Member Posts: 5 Arc User
    edited June 2013
    Signed up in May and never got a May stipend. My next subscription month is coming up will I be waiting for that one too? I filed a ticket and it sits unviewed by anyone.
  • jymowardjymoward Member Posts: 29 Arc User
    edited June 2013
    Hello,

    My stipend is usually delivered on or about the 30th of the month, since I bought a Lifetime Membership on July 30.

    Nothing so far for May 30. Now two weeks late.

    When will you deliver?
  • sirannataan3sirannataan3 Member Posts: 20 Arc User
    edited June 2013
    I have not received my Zen stipend since April. It was easy to dismiss at first, thinking I may have just miscalculated when I was supposed to receive it, or thinking that the last time I spent Zen was more recent than I remembered. But then, because of an odd billing situation on my end, my subscription lapsed and I needed to start my billing again. I did this on June 5. I still haven't received Zen for this month.

    I've found out from one of my fleetmates that he has not received any Zen since April, either. He has been more proactive than I and contacted Perfect World about it. They say their records are showing that he's receiving it (actually, receiving it in excess quantities), and he's told them this simply is not the case, but they don't believe him.

    When it was just me, I thought it was a problem I was having. Now that I know someone else who is having the same problem, I'm wondering who all else is having this issue. The Zen stipend is one of the big incentives for a lot of us to have Gold memberships, and if it's bugged, it needs to be addressed.

    Thank you.
  • tc10btc10b Member Posts: 1,549 Arc User
    edited June 2013
    I really think they need to send you some sort of notification like a statement of your stipends or something. Considering it's *supposed* to be completely automated a process it shouldn't be that hard to do.

    I've lost track of whether or not I've received my stipend or not, I think I'm due it some time soon.
  • falcon1013falcon1013 Member Posts: 0 Arc User
    edited June 2013
    I have also been experiencing this issue. My stipend is now 2 months overdue. Can this please be looked at?

    Fleet Admiral Falcon
    Infinite Empire
  • thutmosis85thutmosis85 Member Posts: 2,358 Arc User
    edited June 2013
    Same here and all I got was some "automated response" which had nothing to do with stipends at all .... :(
    Patch Notes : Resolved an Issue, where people would accidently experience Fun.
  • wast33wast33 Member Posts: 1,855 Arc User
    edited June 2013
    last months been fine, but i'm kinda sure i received nothing for june :(.
  • edited June 2013
    This content has been removed.
  • syberghostsyberghost Member Posts: 1,711 Arc User
    edited June 2013
    Merge inbound. Merge merge.
    Former moderator of these forums. Lifetime sub since before launch. Been here since before public betas. Foundry author of "Franklin Drake Must Die".
  • sirannataan3sirannataan3 Member Posts: 20 Arc User
    edited June 2013
    But it's not been addressed. People still aren't receiving their Zen, even though the initial post of this now-merged thread said this was addressed in mid-May.
  • wast33wast33 Member Posts: 1,855 Arc User
    edited June 2013
    btw: to get to the point where u can file a ticket in is just... like a "stay off" flag ^^:
    no prob when buying zen while been logged in the forums/site. pwe site works just fine then.
    but u know, also while being logged in, the support link leads nowhere. in one case it asks me again to login (...for buying zen it does not.......) and i see support center. when clicking "contact" it always gives me:
    http://www.perfectworld.com/login/?src=rn&returnTo=0&error=7&lang=en

    while i wrote this i tried it another time. even no support center now. just:
    http://www.perfectworld.com/login/?src=rn&returnTo=0&error=7&lang=en

    it tells me to activate cookies. but browser doesn't ask for permiting anything (which it normally does) and indeed cookies seemed to be activated and running due to the fact i'm logged in on the forums...
    ... so now ask me why i didn't file a ticket in ^^ :rolleyes:...
  • erraberrab Member Posts: 1,434 Arc User
    edited June 2013
    I have not recived my Stipend over the last 2 months, it will be 3 months come the 22nd.

    There needs to be a way to track our monthly Stipends so that we can ensure that we are not getting stiffed here and there.
    [SIGPIC][/SIGPIC]
  • wast33wast33 Member Posts: 1,855 Arc User
    edited June 2013
    errab wrote: »

    There needs to be a way to track our monthly Stipends

    my vote u got
  • gfreeman98gfreeman98 Member Posts: 1,200 Arc User
    edited June 2013
    I took advantage of the sale and bought LTS yesterday. Everything seemed to take effect immediately except I'm not seeing the 500 Zen monthly stipend. Can someone confirm when I should see this added to my balance?
    screenshot_2015-03-01-resize4.png
  • sirannataan3sirannataan3 Member Posts: 20 Arc User
    edited June 2013
    A lot of us haven't seen any Zen since April. No-one knows why, PWE tells some people they've fixed the problem when they haven't.
  • wast33wast33 Member Posts: 1,855 Arc User
    edited June 2013
    A lot of us haven't seen any Zen since April. No-one knows why, PWE tells some people they've fixed the problem when they haven't.

    any idea of what one can do while being not able to file tickets, except of posting here?
  • sirannataan3sirannataan3 Member Posts: 20 Arc User
    edited June 2013
    My fleetmate said that he sent a ticket, and eventually received an e-mail saying that, according to their records, he had received a stipend backpay from the error which as not in fact the case. When he pointed out their error, they said they were sorry and closed the ticket but he still has not received his stipend.

    So I think the only thing we can do is post here and hope they fix the issue eventually.
  • ozy83ozy83 Member Posts: 156 Arc User
    edited June 2013
    Yeah good look guys, the customer service in this game is the worst I've ever experienced.
    [SIGPIC][/SIGPIC]
    Lag Watch:
    Delta Rising: Warning
    Anniversary Event: Severe
    Iconian Season: Critical
  • edited June 2013
    This content has been removed.
  • wast33wast33 Member Posts: 1,855 Arc User
    edited June 2013
    valoreah wrote: »
    File a complaint withe the Better Business Bureau. It's free to file a claim. Take note of what Cryptic's overall score is there. You're now seeing why they have such a low rating.

    thx for the link. i'll may do that.
  • darkhorse281darkhorse281 Member Posts: 256 Arc User
    edited June 2013
    I would send a bug report but it cant connect or something when I hit submit it says it cant connect. SO Here you go I am not receiving my monthly stipend. Yet another bug for a paying customer. This is awesome.
  • wast33wast33 Member Posts: 1,855 Arc User
    edited June 2013
    *merge/mod ninja'd* :D
  • darkhorse281darkhorse281 Member Posts: 256 Arc User
    edited June 2013
    Well I guess I'll join in on this thread since I'm not receiving my stipend as an LTS, and cant submit tickets we'll see if they do anything to fix it as they are currently stealing from us.
  • darkhorse281darkhorse281 Member Posts: 256 Arc User
    edited June 2013
    I'll consider this theft if not fixed promptly and take appropriate action

    Well after the hr and half trying to long in and now the Zen issue. I just don't have any motivation to play today maybe it'll come back later. My wallet is officially closed to PW.
  • seannewboyseannewboy Member Posts: 667 Arc User
    edited June 2013
    Is there a reason that stipends can not be listed somewhere in our zen accounting page?
    New home of the Romulan Republic.
    I have an idea for what Season 11 should be; Season 11: The Big Bug Fix.
    I have not been able to read my bug tickets in over a year, not even the tickets about not being able to see my tickets.
    I find the drama of your signature proof of your immaturity, this means you, DR whiners.
  • edited June 2013
    This content has been removed.
  • karadan3karadan3 Member Posts: 0 Arc User
    edited June 2013
    I am still waiting for my stippend for last month aswell
  • mikec1013mikec1013 Member Posts: 152 Arc User
    edited June 2013
    Brandon,
    Should we expect to see any stipend at all in June or will we be given 1000 in July? If so, I'd rather you just tell us that than have us check everyday hoping it'll be there and being disappointed yet again.
    Thanks.
  • darkhorse281darkhorse281 Member Posts: 256 Arc User
    edited June 2013
    valoreah wrote: »
    Theft is a bit harsh. Not delivering what was agreed upon would probably be more accurate.

    Yeah your probably right, I was still bent on the 90min it took me just to log in this morning, and the fact that I DID NOT RECEIVE any extra Zen in April.
This discussion has been closed.