Please check out the OP of this thread to see if it resolves your concern If you have not received your stipend for this month, it's much more likely that you received 2 (or maybe even 3) last month than it be missing -- we've verified that the automatic granting process is active. If you have any concerns, please file a Billing ticket at http://support.perfectworld.com (use the 'Contact Us' tab, and "Billing" in the category dropdown) and our Billing Specialists would be more than happy to investigate for you. Thanks!
Please check out the OP of this thread to see if it resolves your concern If you have not received your stipend for this month, it's much more likely that you received 2 (or maybe even 3) last month than it be missing -- we've verified that the automatic granting process is active. If you have any concerns, please file a Billing ticket at http://support.perfectworld.com (use the 'Contact Us' tab, and "Billing" in the category dropdown) and our Billing Specialists would be more than happy to investigate for you. Thanks!
Cheers,
Brandon =/\=
Check again, please, because I'm positive I didn't receive 1000-1500 Zen during the manual granting done in April.
One more reason why PWE needs to have some sort of system in place for us to review when we are issued our stipends. That way, any discrepancy can easily be sent to Customer Service in the form of a screenshot instead of wasting so much time going back and forth with people who don't actually read your ticket and just randomly select a canned answer to reply.
Please check out the OP of this thread to see if it resolves your concern If you have not received your stipend for this month, it's much more likely that you received 2 (or maybe even 3) last month than it be missing -- we've verified that the automatic granting process is active. If you have any concerns, please file a Billing ticket at http://support.perfectworld.com (use the 'Contact Us' tab, and "Billing" in the category dropdown) and our Billing Specialists would be more than happy to investigate for you. Thanks!
Cheers,
Brandon =/\=
Hmmmmmmmmmmmmmmmmmmmmmmmmmmmm... =/
Already opened, but no signal of life from the Staff, Bran =/
My biggest complaint is about the loss of promotions, being forced to buy zen with money, rather than use the stipend.
Another strong complaint is about requiring at least a simply report about the payments of stipend, with dates (even if delayed for thecnical reasons), but had no information from the ticket.
Will have some sort of compensation because of the whole delay? I'm not asking to give back the difference in zen related with the loss of the lockbox key promotion (though it's great if it comes), but as a consumer, paying and invests money in the game, a feeling that was prejudiced in some way is very strong.
And even spending money on the gold and buying zen separately, the delay in receiving responses is very worrying.
Well I am pretty ceartain I only received one last month and nothing this month (which is frustrating as I am so close to the vesta pack or A lot of romulan content
Please check out the OP of this thread to see if it resolves your concern If you have not received your stipend for this month, it's much more likely that you received 2 (or maybe even 3) last month than it be missing -- we've verified that the automatic granting process is active. If you have any concerns, please file a Billing ticket at http://support.perfectworld.com (use the 'Contact Us' tab, and "Billing" in the category dropdown) and our Billing Specialists would be more than happy to investigate for you. Thanks!
Cheers,
Brandon =/\=
Issues like this would be so much more easily resolved if players had a way to check their previous zen transactions.
Issues like this would be so much more easily resolved if players had a way to check their previous zen transactions.
Agreed. Something akin to the transaction history for the dilithium exchange. It may require some extra database work, or perhaps it would be relatively easy to expose that transaction data to the end user, I can only imagine.
As it stands, I am in the same position as the others here. I received only a single stipend in April, nothing extra in the last month, and have not received anything at all for this month of May.
Issues like this would be so much more easily resolved if players had a way to check their previous zen transactions.
Agreed... someone needs to make this a priority please. Recording a transaction occurred isn't outside the realm of existing technology and should have been included within the original system.
Same here and I have already submitted a ticket and waiting a response... which said it will be awhile because of the huge volume. It's the same group that handles all the other purchase problems out there like legacy packs etc.
Gold Sub since March 2010
Lifetime Sub since June 2010
Agreed... someone needs to make this a priority please. Recording a transaction occurred isn't outside the realm of existing technology and should have been included within the original system.
Agreed.
This is my first true issue with stipends...and it hurt by not being able to use the stipend I should have gotten on keys during the promotion...even with the date extended.
So please, Brandon, check everyone's manually if you have to and do the manual stipend grant again. It looks and sounds to me like stipends were just simply shut down to avoid double-paying again.
Tickets go into a vacuum once they are submitted. No replies, no resolution, nothing. To paraphrase the tag line from Alien, "In STO nobody hears your plea."
Agreed. Something akin to the transaction history for the dilithium exchange. It may require some extra database work, or perhaps it would be relatively easy to expose that transaction data to the end user, I can only imagine.
As it stands, I am in the same position as the others here. I received only a single stipend in April, nothing extra in the last month, and have not received anything at all for this month of May.
I received my April 28th stipend on May 6th (I believe). Like some, I never received any extra either and the 28th of May has passed and I have yet to receive my stipend.
Is it really that much to ask that we get a transaction log of the stuff we spend on this game?
I'm sure PWE or someone doesn't want us to know how much we spend because they have some stat/chart/survey that says F2P players pay more when they don't know how much they spend but really guys. You've got to give us something.
Please check out the OP of this thread to see if it resolves your concern If you have not received your stipend for this month, it's much more likely that you received 2 (or maybe even 3) last month than it be missing -- we've verified that the automatic granting process is active. If you have any concerns, please file a Billing ticket at http://support.perfectworld.com (use the 'Contact Us' tab, and "Billing" in the category dropdown) and our Billing Specialists would be more than happy to investigate for you. Thanks!
Cheers,
Brandon =/\=
I am 100% positive I did not receive any extra zen in April Or March, I have opened a ticket, I received the exact same response 3 times "I took a peek into it and it appears this issue has been resolved without my help" The problem is...it is not resolved :mad: And the generic pre programmed answers are frustrating.
But alas, at least you are giving some sort of feedback that isn't robot like, so thank you for that Branflakes.
[SIGPIC][/SIGPIC] I'm sick of following my dreams. I'm just going to ask them where they're going, and hook up with them later.
Please check out the OP of this thread to see if it resolves your concern If you have not received your stipend for this month, it's much more likely that you received 2 (or maybe even 3) last month than it be missing -- we've verified that the automatic granting process is active. If you have any concerns, please file a Billing ticket at http://support.perfectworld.com (use the 'Contact Us' tab, and "Billing" in the category dropdown) and our Billing Specialists would be more than happy to investigate for you. Thanks!
Cheers,
Brandon =/\=
I recently resubbed for the expansion, and fairly certain I was not subbed during the stipend issue, yet I am pretty sure I have not yet received mine, I think something may still be wonky with the system.
I have actually found WORSE companies than Cryptic when it comes to service -- industrial machine and repair part companies charge you $1500 to file a request for service let alone the nearly $1800 an hour it costs for the tech to repair the machine PLUS PARTS. Heck it cost me $700 to talk to someone on the phone only to find out it was a burnt out fuse! :eek:
So I read through the post and it is still a little unclear for my situation. My subscription was lapsed and I subscribed shortly after the expansion released. I still didn't get my stipend, so I'm wondering if it's part of the delay mentioned? The original post isn't really clear on if there is a delay for people that had canceled subscriptions during that time but resubscribed after. I just don't want to send a ticket in if it will be coming in a while.
My most recent response from cryptic is that they can confirm that all stipends were delivered, and if I continue to reply or open another ticket my account will be suspended. So even though I can absolutely confirm with gradeschool math that I did not receive my stipend, basically Cryptics answer is "too bad" or else? Now those of us who are lifetime subscribers are being threatened with account suspension? Very bad on you cryptic, not the way to handle a problem which obviously is widespread. I don't care what the system says you have multiple accounts that have not received a stipend, fix the problem don't threaten, I am very disappointed at the treatment received, and sorry I ever spent my hard earned $$ on a LTS.
[SIGPIC][/SIGPIC] I'm sick of following my dreams. I'm just going to ask them where they're going, and hook up with them later.
Ticket 130525-001436 was submitted 5 days ago and has yet to receive a reply. I think your billing dept may be busy with other issues. I'm not alone, I know of several people who have also not received their stipends; some for several months running. This problem has not been resolved. Some pay month by month and others are LTS.
I haven't gotten mine either. (in fact, that was my whole reason for coming to the forums) Though, it's nice to know it's not just me. I should have gotten it a few days ago, I get it around the 27th or 28th. I don't know if it was late last month, I wasn't on at stipend time.
My stipend was a couple of days late this month. I normally get it on the 1st of the month but for May, it did not come until about the 5th.
That's good information to have. Hopefully, I'll get mine within the next few days. Those 23rd Century Romulan uniforms are calling my name and there's no point in spending money on Zen when my balance plus stipend will be more than enough to buy them.
We're pleased to report that the stipend delays we reported in this thread have now been resolved! All delayed stipends have been granted, and the stipend granting process is once again automatic.
While we worked on granting delayed stipends, some players may have received duplicate grants. Here are a few important notes regarding duplicate stipends:
If you received one extra stipend in April, you will not be granted your May stipend. If you have already been granted your May stipend, then you will not receive your June stipend.
If you received two extra stipends in April, you will not be granted your May or June stipends. If you have already been granted your May stipend, then you will not receive your June or July stipends.
Some users may experience a delay of several days on the next stipend they receive after the skip.
Thanks again for your patience as our programmers worked on this resolution. With the above steps, all players who are eligible to receive stipends (Gold Members) will get the appropriate amount of promotional ZEN - you just might have gotten it a little earlier.
I'll say again, neither of these situations happened to me.
When the stipend was manually granted to me back in April, it was for 500 Zen.
I did not get 1000, so May's wasn't accidentally delivered.
I did not get 1500, so June's wasn't also accidentally delivered.
I have tried to contact support, but so far 3 days in and no response.
So...what's the answer? With so many having issues and it seems quite a number only received 1 Stipend, wouldn't the logical course of action be to investigate again on a larger scale?
Comments
Please check out the OP of this thread to see if it resolves your concern
Cheers,
Brandon =/\=
Check again, please, because I'm positive I didn't receive 1000-1500 Zen during the manual granting done in April.
What is the Service Level Agreement for Life Time Members?
I believe one of the benefits of a LTS was Support. And I doubt the Billing department is working on the server issues.
Thanks.
Hmmmmmmmmmmmmmmmmmmmmmmmmmmmm... =/
Already opened, but no signal of life from the Staff, Bran =/
My biggest complaint is about the loss of promotions, being forced to buy zen with money, rather than use the stipend.
Another strong complaint is about requiring at least a simply report about the payments of stipend, with dates (even if delayed for thecnical reasons), but had no information from the ticket.
Will have some sort of compensation because of the whole delay? I'm not asking to give back the difference in zen related with the loss of the lockbox key promotion (though it's great if it comes), but as a consumer, paying and invests money in the game, a feeling that was prejudiced in some way is very strong.
And even spending money on the gold and buying zen separately, the delay in receiving responses is very worrying.
[SIGPIC][/SIGPIC]
Issues like this would be so much more easily resolved if players had a way to check their previous zen transactions.
Agreed. Something akin to the transaction history for the dilithium exchange. It may require some extra database work, or perhaps it would be relatively easy to expose that transaction data to the end user, I can only imagine.
As it stands, I am in the same position as the others here. I received only a single stipend in April, nothing extra in the last month, and have not received anything at all for this month of May.
Agreed... someone needs to make this a priority please. Recording a transaction occurred isn't outside the realm of existing technology and should have been included within the original system.
Captain Ariel Trueheart Department of Temporal Investigations
U.S.S. Valkyrie - NCC 991701
=/\= ================================= =/\=
Lifetime Sub since June 2010
Agreed.
This is my first true issue with stipends...and it hurt by not being able to use the stipend I should have gotten on keys during the promotion...even with the date extended.
So please, Brandon, check everyone's manually if you have to and do the manual stipend grant again. It looks and sounds to me like stipends were just simply shut down to avoid double-paying again.
I received my April 28th stipend on May 6th (I believe). Like some, I never received any extra either and the 28th of May has passed and I have yet to receive my stipend.
I'm sure PWE or someone doesn't want us to know how much we spend because they have some stat/chart/survey that says F2P players pay more when they don't know how much they spend but really guys. You've got to give us something.
I am 100% positive I did not receive any extra zen in April Or March, I have opened a ticket, I received the exact same response 3 times "I took a peek into it and it appears this issue has been resolved without my help" The problem is...it is not resolved :mad: And the generic pre programmed answers are frustrating.
But alas, at least you are giving some sort of feedback that isn't robot like, so thank you for that Branflakes.
I'm sick of following my dreams. I'm just going to ask them where they're going, and hook up with them later.
I recently resubbed for the expansion, and fairly certain I was not subbed during the stipend issue, yet I am pretty sure I have not yet received mine, I think something may still be wonky with the system.
I'm sick of following my dreams. I'm just going to ask them where they're going, and hook up with them later.
Ticket 130525-001436 was submitted 5 days ago and has yet to receive a reply. I think your billing dept may be busy with other issues. I'm not alone, I know of several people who have also not received their stipends; some for several months running. This problem has not been resolved. Some pay month by month and others are LTS.
That's good information to have. Hopefully, I'll get mine within the next few days. Those 23rd Century Romulan uniforms are calling my name and there's no point in spending money on Zen when my balance plus stipend will be more than enough to buy them.
Both me and my GF haven't received anything for this month. We were wondering if it was late we should've gotten it by now at least.
Glad to know it isn't just us.
I'll say again, neither of these situations happened to me.
When the stipend was manually granted to me back in April, it was for 500 Zen.
I did not get 1000, so May's wasn't accidentally delivered.
I did not get 1500, so June's wasn't also accidentally delivered.
I have tried to contact support, but so far 3 days in and no response.
So...what's the answer? With so many having issues and it seems quite a number only received 1 Stipend, wouldn't the logical course of action be to investigate again on a larger scale?