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Extreme lag/ stuttering and launcher issues [please read post #175 (Pg. 18)]

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  • dragonsbitedragonsbite Member Posts: 530 Arc User
    edited April 2013
    This is insanely terrible. Pause, unpause, pause, unpause, disconnected /repeat. Using in game /netgraph 1 shows the pausing as well and peaks of 20000ms. I called my cable company and we ran thru a battery of tests. Everything passed and was exceptional my house in Pocatello Id to their server in Pheonix, Az.. download 52mbs/ upload 2.5mbs. Ping was 48ms. Tracert to the game server below doesn't show any problems. The gameserver just can't handle the bandwidth of running 2 games at once. Heck it only rarely ran 1 game ok. Why the heck are we running 2 games on a server that can only rarely run 1 game?

    1 7 ms 10 ms 5 ms TRIBBLE.TRIBBLE.TRIBBLE.TRIBBLE
    2 9 ms 8 ms 15 ms 192.168.34.65
    3 35 ms 40 ms 37 ms 192.168.102.81
    4 55 ms 85 ms 50 ms xe-5-0-1.bar1.Phoenix1.Level3.net [4.28.80.53]
    5 54 ms 53 ms 53 ms ae-0-11.bar2.Phoenix1.Level3.net [4.69.148.114]

    6 51 ms 51 ms 51 ms ae-4-4.ebr2.LosAngeles1.Level3.net [4.69.133.38]

    7 50 ms 51 ms 49 ms ae-92-92.csw4.LosAngeles1.Level3.net [4.69.137.3
    0]
    8 57 ms 50 ms 59 ms ae-4-90.edge1.LosAngeles6.Level3.net [4.69.144.2
    08]
    9 55 ms 53 ms 52 ms te0-0-0-3.ccr21.lax04.atlas.cogentco.com [154.54
    .13.145]
    10 53 ms 52 ms 59 ms te0-3-0-7.mpd21.lax01.atlas.cogentco.com [154.54
    .43.253]
    11 78 ms 85 ms 79 ms te0-1-0-3.mpd21.iah01.atlas.cogentco.com [154.54
    .44.245]
    12 93 ms 92 ms 91 ms te0-1-0-6.ccr21.atl01.atlas.cogentco.com [154.54
    .29.5]
    13 101 ms 109 ms 103 ms te0-1-0-6.mpd21.dca01.atlas.cogentco.com [154.54
    .1.226]
    14 107 ms 107 ms 110 ms te0-0-0-14.mpd21.jfk02.atlas.cogentco.com [154.5
    4.42.34]
    15 113 ms 113 ms 113 ms te0-6-0-0.ccr21.bos01.atlas.cogentco.com [154.54
    .0.29]
    16 114 ms 112 ms 115 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    17 114 ms 125 ms 125 ms 38.111.40.114
    18 112 ms 111 ms 113 ms 208.95.185.41

    Trace complete.

    contacting nettest server..
    Local IP: TRIBBLE.TRIBBLE.TRIBBLE.TRIBBLE
    Ping: 111.1 msec
    Port: 80: 456 KB/sec 16 KB/sec 487 KB/sec 500
    Port: 80: 492 KB/sec 17 KB/sec 525 KB/sec 500
    Port: 443: 494 KB/sec 17 KB/sec 527 KB/sec 500
    Port: 443: 492 KB/sec 18 KB/sec 523 KB/sec 500
    Port: 7255: 490 KB/sec 16 KB/sec 523 KB/sec 500
    Port: 7255: 572 KB/sec 20 KB/sec 606 KB/sec 500
    Port: 7003: 529 KB/sec 17 KB/sec 562 KB/sec 500
    Port: 7003: 465 KB/sec 16 KB/sec 493 KB/sec 500
    Port: 7202: 523 KB/sec 19 KB/sec 552 KB/sec 500
    Port: 7202: 489 KB/sec 16 KB/sec 516 KB/sec 500
    Port: 7499: 494 KB/sec 17 KB/sec 522 KB/sec 500
    Port: 7499: 489 KB/sec 15 KB/sec 515 KB/sec 500
    Port: 80: 528 KB/sec 25 KB/sec 561 KB/sec 500
    Idle NIC bandwidth Send: 4 KB/sec Recv: 24 KB/sec
    hit return to exit

    Why do I continue to put up with this. I was going to try Neverwinter tonight. Now it's pointless as i'll just get more pissed off. This is called shooting your left foot. Or biting the hand that feeds you. Seriously this really shows how incompetent people are. Does this company want to stay in business or not? Someone in authority needs to take a hard look at this and if he can't do anything about it i'd suggest they find someone who will.
    U.S. ARMY CAVALRY SCOUT/DRAGOON DISABLED VETERAN
  • kiriseekirisee Member Posts: 446 Arc User
    edited April 2013
    jeffel82 wrote: »
    To conclude that the issues are due to Neverwinter seems...rash.

    What he said above......honestly guys nobody has a clue what may be causing the problems in STO for the lag, but trying to blame it on other Cryptic games and betas? I really think some ppl here need to learn just a tad how server farms work for mmo's LOL.
    "If everyone used Macs, we'd be working on how to get to Alpha Centauri rather than how to get to Mars."
  • startrek1234567startrek1234567 Member Posts: 0 Arc User
    edited April 2013
    mariartus wrote: »
    That doesnt help, and it was no exaggeration. Just spend a little time in the EliteSTF channel and see how many other people are complaining about it.

    You may not of experienced it as of yet, as it only seams to effect the instance servers for stfs / planets and such, Social hub wasn't too bad, only about a 3sec delay on selling multiple items each time.

    But go into an STF with a lot happening at once, like Starbase 24,and feel the pain.

    This was what happened to Champions online when STO first started. The server actually crashed, i mean this is no way near as bad as then, but seams like the lesson wasnt fully learned, which is a pity.

    A lot of people in my fleet, Task Force Spectre, already said its unplayable and logged off.

    I got a inventory lag too but im not big over that. STF's i have played recently and have a had a small amount of lag but not anything big.

    EliteSTF i use to listen to but not anymore, asked for help one time and everyone ganged up on me and called me a noob and told me to be quiet even though i only asked if a certain weapon was good in STFS. So I would not know of complaints, considering im seeing people complain about it on forums a lot, lag seems to be a issue with other players.
  • geddyngeddyn Member Posts: 1 Arc User
    edited April 2013
    Is this just happening in STF/ event maps? Or everywhere?

    Cheers,

    Brandon =/\=
    I have noticed extreme lag, to the point where the game is absolutely unplayable, on the following maps:

    - Tholian Red Alert in Tau Dewa
    - Big Dig
    - Defera Invasion Zone
    - Nukara Prime (especially when doing the two Hard quests)
    - Crystalline Entity

    In addition to that, I'm noticing an extreme delay when zoning into the sector patrols, though I haven't noticed any problems in solo missions beyond that.


    As for this being a user-end problem, I seriously doubt that. STO isn't the only game I've played online today, yet it is the only game with which I am experiencing any issues with lag.
  • centersolacecentersolace Member Posts: 11,178 Arc User
    edited April 2013
    Someone crossed the streams. (hee hee hoo hoo har har)
  • eviaxeviax Member Posts: 174 Arc User
    edited April 2013
    Why the heck are we running 2 games on a server that can only rarely run 1 game?

    Omg is it true? So they r start running neverwinter(or whatever) game with STO at same server????

    Are u serious???

    Holy .....
  • calaminthacalamintha Member Posts: 0 Arc User
    edited April 2013
    you can uncheck zone chat in your chat options, also 30 freezes in a stf, that has never happened to me or anyone else i know in my fleet.

    if its a exaggeration, i apologize, but 20-30 freezes, wow...

    I admit, that there is some lag, but not big for me.

    It's not. When I first did CE about 6 hours earlier my ship went all over the place which made for really interesting looking warp plasma trails. I did get some 30 second (or more) freezes (but chat's still working normally) and then ship getting thrown around like it was possessed. At one point I flew 15km away from the CE in a second. Few hours ago it was already a lot better.
  • jeffel82jeffel82 Member Posts: 2,075 Arc User
    edited April 2013
    mariartus wrote: »
    Pull your head out of the sand. It is 'common' sense.
    "Common sense" is frequently wrong.

    A (very) quick glance at the Champs forums implies they're not having any major issues today.

    People in the NW forums seem to be having problems with the login queue, which doesn't really resemble what STO folks are experiencing.

    I'm not saying that today's problems are unrelated to NW...I'm saying I don't see any evidence that there's a connection.
    You're right. The work here is very important.
    tacofangs wrote: »
    ...talking to players is like being a mall Santa. Everyone immediately wants to tell you all of the things they want, and you are absolutely powerless to deliver 99% of them.
  • suavekssuaveks Member Posts: 1,736 Arc User
    edited May 2013
    Is this just happening in STF/ event maps? Or everywhere?
    Personally I had issues with STFs and other public matches, like the Crystalline Entity, while hubs such as ESD/First City, as well as Tribble seemed to work fine.

    Had to wait a while for the launcher to let me start the game though (Engage button didn't appear).

    I've never experienced such a lag before in STO. It was bad at times, but today certain instances happened to be completely unplayable. One time I had to wait a whole minute for the UI to load, but I still wasn't able to control the ship properly, as it was acting like crazy. The moment I went back to First City the game ran fine.
    PyKDqad.jpg
  • movodormovodor Member Posts: 0 Arc User
    edited May 2013
    Nope, sorry, it's obviously neverwinter. Was doing dailies in both CO and STO and came across the same issues. It's not coincidence.

    Personal experience says it's neverwinter. Why are they running neverwinter on the same servers? Have they not learnt their lesson?
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited May 2013
    mariartus wrote: »
    Cryptic

    I must say im really disappointed with the impact of the Neverwinter beta on Star Trek Online, i would of thought you would of learned your lesson from when you had star trek online beta, you totally killed Champions online, to the point the server crashed multiple times.

    Come this neverwinter beta, star trek is dying, why on earth have you not used a separate server and bandwidth is beyond me. Yes i understand financially it may not of been possible, but come on.

    Really very disappointed, and i hope in good old fashion this is addressed asap. Its making the game almost unplayable, except for social aspects. 30sec freeze lags in an stf are not acceptable.

    We're still investigating this, but we don't actually believe this to be related to Neverwinter's Open Beta launch today as we don't believe this to be a network issue at this time. The launcher problem this morning was a separate issue that affected all Cryptic games and any PWE games that use a Cryptic launcher (e.g. Blacklight).

    Thanks for your patience as we continue to investigate.

    Cheers,

    Brandon =/\=
  • idronaidrona Member Posts: 0 Arc User
    edited May 2013
    I just logged in to STO (from Sweden) to see if this was happening for me aswell, but it seems to be ok here.


    Just thought I'd share. :P
    signwidrona.png
  • fanboy3kfanboy3k Member Posts: 17 Arc User
    edited May 2013
    Logged in this evening to enjoy some STO to find that I and seemingly everyone else are experiencing severe lag to include freezing and or rubber banding. Its nearly unplayable. It would be greatly appreciated if we could get this resolved. Thx
  • dragonsbitedragonsbite Member Posts: 530 Arc User
    edited May 2013
    And now it says "unable to authenticate: Couldn't even attempt account server connection.

    And an fyi using a dos prompt and doing a traceroute it passes. Using my modems built in traceroute utility it fails every time.

    hops 1-15 look fine, 16 and 17 as below
    16 ***
    17 *
    traceroute failed and there was no 18th hop. Not sure if that means it failed at hop 17 or 18.

    And odd now everything seems to be fine atm. Did someone feed the hamster?

    Doh spoke to soon. Can't see my inventory and game just DCed. bah
    U.S. ARMY CAVALRY SCOUT/DRAGOON DISABLED VETERAN
  • kimonykimony Member Posts: 571 Arc User
    edited May 2013
    Location: Los Angeles, Calif.

    ISP: DSL Extreme

    Microsoft Windows [Version 6.1.7601]

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.2.1
    2 2 ms 1 ms 1 ms 192.168.0.1
    3 24 ms 23 ms 24 ms x.x.x.x
    4 27 ms 27 ms 27 ms G0-6-0-0.LSANCA-LCR-21.verizon-gni.net [130.81.4
    6.0]
    5 26 ms 25 ms 26 ms so-6-0-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
    .29.124]
    6 115 ms 115 ms 115 ms 0.ge-4-3-0.XL3.BOS4.ALTER.NET [152.63.16.34]
    7 130 ms 112 ms 112 ms 0.xe-8-0-0.GW15.BOS4.ALTER.NET [152.63.24.26]
    8 114 ms 112 ms 113 ms internap-gw.customer.alter.net [152.179.134.214]

    9 108 ms 107 ms 113 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    10 117 ms 107 ms 108 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 114 ms 113 ms 113 ms 208.95.185.41

    Trace complete.

    contacting nettest server..
    Local IP: x.x.x.x
    Ping: 94.2 msec
    Port: 80: 291 KB/sec 11 KB/sec 307 KB/sec 500
    Port: 80: 172 KB/sec 7 KB/sec 181 KB/sec 500
    Port: 443: 112 KB/sec 5 KB/sec 119 KB/sec 500
    Port: 443: 301 KB/sec 12 KB/sec 319 KB/sec 500
    Port: 7255: 127 KB/sec 5 KB/sec 135 KB/sec 500
    Port: 7255: 301 KB/sec 12 KB/sec 319 KB/sec 500
    Port: 7003: 301 KB/sec 12 KB/sec 320 KB/sec 500
    Port: 7003: 301 KB/sec 12 KB/sec 319 KB/sec 500
    Port: 7202: 138 KB/sec 6 KB/sec 147 KB/sec 500
    Port: 7202: 301 KB/sec 12 KB/sec 319 KB/sec 500
    Port: 7499: 175 KB/sec 7 KB/sec 186 KB/sec 500
    Port: 7499: 301 KB/sec 12 KB/sec 319 KB/sec 500
    Port: 80: 301 KB/sec 11 KB/sec 317 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    #SaucersForever #TrianglesCutDeep #TeamBeta #ShipOneisNumberOne
  • psycoticvulcanpsycoticvulcan Member Posts: 4,160 Arc User
    edited May 2013
    We're still investigating this, but we don't actually believe this to be related to Neverwinter's Open Beta launch today as we don't believe this to be a network issue at this time. The launcher problem this morning was a separate issue that affected all Cryptic games and any PWE games that use a Cryptic launcher (e.g. Blacklight).

    Thanks for your patience as we continue to investigate.

    Cheers,

    Brandon =/\=

    We appreciate your vigilance. May this glitch die soon and painfully!

    Do you guys know if this is related to the problems people are having with Tribble?
    NJ9oXSO.png
    "Critics who say that the optimistic utopia Star Trek depicted is now outmoded forget the cultural context that gave birth to it: Star Trek was not a manifestation of optimism when optimism was easy. Star Trek declared a hope for a future that nobody stuck in the present could believe in. For all our struggles today, we haven’t outgrown the need for stories like Star Trek. We need tales of optimism, of heroes, of courage and goodness now as much as we’ve ever needed them."
    -Thomas Marrone
  • wildleeroywildleeroy Member Posts: 23 Arc User
    edited May 2013
    Don't know if this is related, but the launcher seems to be a bit sluggish in connecting to the patch server when checking the game version before launching the game.
  • level31level31 Member Posts: 0 Arc User
    edited May 2013
    Thanks for your patience as we continue to investigate.

    Thanks for keeping us updated. I understand technical issues do occur and I have a lot more patience when I know the problem is being worked on.
  • psycoticvulcanpsycoticvulcan Member Posts: 4,160 Arc User
    edited May 2013
    wildleeroy wrote: »
    Don't know if this is related, but the launcher seems to be a bit sluggish in connecting to the patch server when checking the game version before launching the game.

    Same thing is happening to me.

    [/me too]
    NJ9oXSO.png
    "Critics who say that the optimistic utopia Star Trek depicted is now outmoded forget the cultural context that gave birth to it: Star Trek was not a manifestation of optimism when optimism was easy. Star Trek declared a hope for a future that nobody stuck in the present could believe in. For all our struggles today, we haven’t outgrown the need for stories like Star Trek. We need tales of optimism, of heroes, of courage and goodness now as much as we’ve ever needed them."
    -Thomas Marrone
  • davidwforddavidwford Member Posts: 1,836 Arc User
    edited May 2013
    What is the deal with the lag tonight(April 30)? It is totally ruining PvP. Worse, I a queued, participate, then dropped from the match, and gain no participation credit (either in EC or for the PVP missions) The last issue in particular needs to be addressed. I hate how I am dropped and get nothing for the time I invest in PvP matches.
  • idronaidrona Member Posts: 0 Arc User
    edited May 2013
    wildleeroy wrote: »
    Don't know if this is related, but the launcher seems to be a bit sluggish in connecting to the patch server when checking the game version before launching the game.

    This is true, thought of that too.
    signwidrona.png
  • aegon1iceaegon1ice Member Posts: 0 Arc User
    edited May 2013
    So what is going on down there? Takes me an eternity to just being able to press the Engage button on the launcher and ingame I can't even walk 10 feet without rubberbanding - not to speak of the Fleet /DoFF UI not showing or shuttering for minutes trying to get the data from the server....

    Great, tried to play a round of STF and just had to quit because I couldn't move or rubberbanded like hell...
  • gypsyinspacegypsyinspace Member Posts: 76 Arc User
    edited May 2013
    We're still investigating this, but we don't actually believe this to be related to Neverwinter's Open Beta launch today as we don't believe this to be a network issue at this time. The launcher problem this morning was a separate issue that affected all Cryptic games and any PWE games that use a Cryptic launcher (e.g. Blacklight).

    Thanks for your patience as we continue to investigate.

    Cheers,

    Brandon =/\=

    Brandon,

    This cannot possibly be true. Reports in chat channels across the game have confirmed that lag is present in instances and in sector play. You have over 21000 people queued for NWO last I checked. How could it not be a network/server issue that is impacting STO? It happened with CO when STO launched remember?
  • metaphorgrandemetaphorgrande Member Posts: 110 Arc User
    edited May 2013
    Fine last night. Today lag in Crystal Entity, 2 Conduit Elites, and Big Dig. As other have stated super lag and CRAZY rubberbanding( some of the moves my ship made would be unbeatable starship patterns). Won'y bother with the scan, you know there is a problem on your end. Portland, Oregon getting lagged and rained on.
  • sp74656sp74656 Member Posts: 33 Arc User
    edited May 2013
    Last night's PVP matches were an absolute nightmare. I was rubber banding so hard, I thought I'd need sickbay for the whip lash. But even just flying through sector space or standing on NR and K7, I've being randomly disconnected. No reason at my end for it. Other games don't have a problem.

    http://youtu.be/63dkEK-Xk_E

    Australia
    ISP Internode

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 31 ms 31 ms 32 ms lns20.syd7.on.ii.net [150.101.TRIBBLE.TRIBBLE]
    3 32 ms 33 ms 33 ms te3-3.cor2.syd7.on.ii.net [150.101.195.13]
    4 180 ms 179 ms 180 ms gi2-0-0.bdr1.syd6.on.ii.net [150.101.120.238]
    5 56 ms 94 ms 33 ms xe-1-0-1.br1.syd4.on.ii.net [150.101.197.2]
    6 180 ms 180 ms 180 ms te0-1-1-2.br2.lax1.on.ii.net [203.16.213.190]
    7 189 ms 188 ms 187 ms xe-7-0-3.edge2.LosAngeles9.Level3.net [4.53.230.
    45]
    8 180 ms 179 ms 180 ms ae-1-60.edge1.LosAngeles6.Level3.net [4.69.144.1
    6]
    9 190 ms 199 ms 190 ms te0-0-0-3.ccr21.lax04.atlas.cogentco.com [154.54
    .13.145]
    10 190 ms 191 ms 215 ms te0-4-0-7.mpd21.lax01.atlas.cogentco.com [154.54
    .84.109]
    11 226 ms 225 ms 226 ms te0-3-0-6.ccr21.iah01.atlas.cogentco.com [154.54
    .0.238]
    12 240 ms 241 ms 241 ms te0-1-0-6.mpd21.atl01.atlas.cogentco.com [154.54
    .2.145]
    13 252 ms 274 ms 274 ms te0-2-0-3.mpd21.dca01.atlas.cogentco.com [154.54
    .24.13]
    14 279 ms 279 ms 254 ms te0-0-0-20.ccr21.jfk02.atlas.cogentco.com [154.5
    4.42.22]
    15 258 ms 282 ms 283 ms te0-4-0-3.ccr21.bos01.atlas.cogentco.com [154.54
    .44.18]
    16 258 ms 259 ms 257 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    17 262 ms 258 ms 259 ms 38.111.40.114
    18 258 ms 283 ms 283 ms 208.95.185.41

    Trace complete.

    contacting nettest server..
    Local IP: xxxxxxxxx
    Ping: 250.0 msec
    Port: 80: 123 KB/sec 10 KB/sec 135 KB/sec 500
    Port: 80: 263 KB/sec 13 KB/sec 282 KB/sec 500
    Port: 443: 263 KB/sec 14 KB/sec 284 KB/sec 500
    Port: 443: 263 KB/sec 12 KB/sec 281 KB/sec 500
    Port: 7255: 273 KB/sec 13 KB/sec 293 KB/sec 500
    Port: 7255: 35 KB/sec 5 KB/sec 41 KB/sec 500
    Port: 7003: 171 KB/sec 10 KB/sec 185 KB/sec 500
    Port: 7003: 95 KB/sec 8 KB/sec 104 KB/sec 500
    Port: 7202: 76 KB/sec 6 KB/sec 85 KB/sec 500
    Port: 7202: 262 KB/sec 14 KB/sec 283 KB/sec 500
    Port: 7499: 183 KB/sec 10 KB/sec 198 KB/sec 500
    Port: 7499: 179 KB/sec 12 KB/sec 193 KB/sec 500
    Port: 80: 116 KB/sec 8 KB/sec 128 KB/sec 500
    Idle NIC bandwidth Send: 3 KB/sec Recv: 5 KB/sec
    hit return to exit
  • davidwforddavidwford Member Posts: 1,836 Arc User
    edited May 2013
    Getting worse. It is alson sabotaging Mine Trap STF. All of our Romulans arrived at the DZ, but failed to be counted. I can't even submit a ticket because the glibbyness is so bad.
  • jelly0jelly0 Member Posts: 560 Arc User
    edited May 2013
    you can uncheck zone chat in your chat options, also 30 freezes in a stf, that has never happened to me or anyone else i know in my fleet.

    if its a exaggeration, i apologize, but 20-30 freezes, wow...

    I admit, that there is some lag, but not big for me.

    Mate I done a big dig as I said earlier and it felt like a turned base game. I stopped walking for a couple of seconds so let go of W and next thing I know im dead with about 5 romulans laughing at me.

    I am pretty sure before they killed they were saying where did he come from.


    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes
  • pappaborgpappaborg Member Posts: 17 Arc User
    edited May 2013
    Since the beta of neverwinter came out sto has been having serious lag problems. we cant even get in a mission or a pvp match without getting disconnectedness or lagged to the point where the game is not playable. people are logging off and going to do other thing. this is redicuous!!! :mad:
  • mikearoomikearoo Member Posts: 342 Arc User
    edited May 2013
    Wondering where the lag was coming from actually. It would show up sporadically. Earlier today I sat in orbit around ESD for about 10 minutes while my ship sat their and twitched back and forth trying to Dock.
  • punktribblepunktribble Member Posts: 142 Arc User
    edited May 2013
    do stuff.........cant even walk around ESD without lag spikes killing the game
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