pw acct earn zen: is it working?

vykorprime

So I wanted to check out the Earn Zen feature that comes with PW accounts. But it keeps stating

"Your account needs to be at least one week old and have
a character at least level 10 in order for you to take
advantage of this feature."

My account is months old and I have several VA characters. Did this account transition reset my account age or lose track of my characters? They still show up in the C-Store correctly.

So is this working for anybody else?

blindsaviour666

That feature is based on Perfect Worlds Core Connect system if I'm not mistaken. That system keeps track of all of your characters and all accolades that you have on their games but it does not support STO yet so the system thinks your account is brand new and has no characters.

So the way around it is to wait for them to implement STO or just simply download one of their games and play it for a few hours...

But even when you get access to that feature there is still a problem that the ways to earn that free zen consist of surveys, buying some of their sponsored mobile phone games or apps, watching videos and collecting certain accolades in other games and most of these options are based on your location so there is a chance that even than you won't be able to get free stuff simply because they don't support your country...

tom61sto

Not working for me either, even though I used Earn Zen and transferred the Zen to STO 2 days ago just fine.

From talk in chat, even if you have another PW game that'd let you access it, you can't transfer Zen to STO as the sever select option is empty.

balldrdash

yeah, I'd been using the earn zen stuff for weeks and been getting in fine and using it to transfer properly up until the day before this forum shift, when it suddenly started giving me the same message it's been giving everybody else about not being able to use it and needing a level 10+ character, 10+ day old account, etc. I thought it was just me and my own account until all this stuff today and seeing that other cryptic associated players had the same issue.

I can even still see my zen transfer history and my current zen balance, but I can't earn more, and I am strongly disinclined to go through their process for buying zen, as the old cryptic method was, quite frankly, as close to perfect as I'd ever encountered in a game. not to mention that it was the easiest by far. I miss it.

bugsyboi10

Guys do not waste your time, if your after ( Free Zen ) it just aint gonna happen spent yesterday doing (free) surveys and stuff i was owed like 600 Zen but all i got was 30 almost 45 but 15 was taken away, EARN ZEN IS A JOKE ,,,,, Cryptic r just spamming u adding that rubbish to the game,, Check it out the same cash for action can be found on facebook games and Darkorbit and no it doesnt work there either thanks cryptic for inviting the spammers in

admrenlarreck

Plus it fills your email up with spam.

eiledon

i have never got the earn zen to work for me in over 3 years. tried it on and off and the only thing i got lots of was spam. others may experience different results - but i have sucky luck with this sort of thing

these days I use a browser that means I seldom have to look at spammy adverts and floating fb boxes. life is sweet in that respect.

kirkepsilon1

Right like other people am confused it says you have to have at least one character who is level 10 which I do one who is level 50 and another who is level 48 also a third who is level 17, so am confused am I missing something here for its a bit baffling Cryptic help!!!!

pwebranflakes

Since this thread is not about Star Trek Online, it doesn't belong in the STO discussion forum. I moved it to the correct location.

To answer your question, yes, legacy Cryptic players are eligible and we've seen a lot of players taking advantage of the offers.

I did speak to someone in the billing department, and they wanted me to make sure that you've logged in to the game recently and played on one of your characters. If you have not, do that If you have, try clearing your cookies and cache on your browser, or try a different browser. If that still does not solve your issue, you need to submit a billing ticket here.

I hope it gets resolved for you

Cheers,

Brandon =/\=

commodoreshrvk

pwebranflakes wrote: »

Since this thread is not about Star Trek Online, it doesn't belong in the STO discussion forum. I moved it to the correct location.

To answer your question, yes, legacy Cryptic players are eligible and we've seen a lot of players taking advantage of the offers.

I did speak to someone in the billing department, and they wanted me to make sure that you've logged in to the game recently and played on one of your characters. If you have not, do that If you have, try clearing your cookies and cache on your browser, or try a different browser. If that still does not solve your issue, you need to submit a billing ticket here.

I hope it gets resolved for you

Cheers,

Brandon =/\=

I did it once but cannot repeat the process I get the same message lvl 10 blah blah. I cleared the cache, cookies, etc.. on both Internet Explorer and Google Chrome to no avail.

clintsat

Same issue...worked once...now it doesn't...

psiameese

Something to be aware of with the optional surveys, is the fact that we can fail by choosing a bad answer. This happened to me today on the third multiple choice question. Resulting in the survey being cancelled before I could complete it. I find that highly infuriating. If one answer is undesirable to the company who issued the survey, then why was that choice offered to the survey taker at all?

edna

Get 1 zen and 430000 spam emails..... not worth now or in 1000 years.

karmapoint

For a unknow reason, i can take any survery in my google chrome and can finish nicely, but in the firefox or internet explorer, the PW website blocks my acess saying I not elegible to take a survery because i am low of 10 lvl or something like that.

After cleaning my cache, no change. This happens in any computer. Chrome works, Firefox is blocked.

I can only say: "This is SPARTA!" and kick this feature. If the PW website have problems to check permit to take any survery, is not my problem. PW need to work more to become a better website.

podsix

psiameese wrote: »

Something to be aware of with the optional surveys, is the fact that we can fail by choosing a bad answer. This happened to me today on the third multiple choice question. Resulting in the survey being cancelled before I could complete it. I find that highly infuriating. If one answer is undesirable to the company who issued the survey, then why was that choice offered to the survey taker at all?

I've worked in Market Research, and the answer is simple. Some questions will place you inside of, or outside of a target demographic. An example might be "how many movies have you seen in the theater in the last month?"

If you answer "0", then the entire survey asking you about your taste in movies, prefference for 3D, willingness to buy those same titles on bluRay, etc. is totally pointless.

Similarly, by answering questions, you might place yourself inside an over-represented demographic, for example, white males, 18-24 with some college education. If a survey has been running a while, they may have "heard from more than enough" people in that group.. and they may be still pressing the survey in an effort to reach some more Hispanic females in the 45-60 age range.

There can be all sorts of reasons behind the scenes why you might be disqualified from a survey. Unfortunately, the "payouts" for paid surveys tend to evaporate if you're disqualified in the early stages, and if the third question placed you outside the scope of the respondents they're seeking.. well.. sorry.

psiameese

So, in other words, each Zen offering survey could result in no player's fitting the survey demographic that day or that week? The surveys being offered through Peanut Labs should already be geared toward the demographics who make up the MMO gaming communities in the first place. It's a waste of everyone's time otherwise.

sovereignman

You'd think that but no. These are old money market research companies.

It's not a special deal with Perfect World to survey MMO gamers.

It's a general pool of surveys to cater to what they're looking for and it might so happen that you'd fit into that.

If you do, you'll finish the survey and get zen, if not, then back to the bucket you go.

wildthyme467989

nixboox wrote: »

When you do pop ups like the one you're currently offering which offer "Free ZEN" and those of us who've been with Cryptic since 2009 follow the links only to get this message:

This feature is inaccessible at this time.

Your account needs to be at least one week old and have
a character at least level 10 in order for you to take
advantage of this feature.


Thanks,
Perfect World Entertainment

We generally are not at all amused since we've been here forever and have all our characters at level 50.

Thanks,

Cryptic Customers


PS: don't "move the thread" if you haven't read it - thank you very much!

Is your Perfect World Account a week old yet, that's probably the issue that's stopping you from claiming

futurepastnow

podsix wrote: »

I've worked in Market Research, and the answer is simple. Some questions will place you inside of, or outside of a target demographic. An example might be "how many movies have you seen in the theater in the last month?"

If you answer "0", then the entire survey asking you about your taste in movies, prefference for 3D, willingness to buy those same titles on bluRay, etc. is totally pointless.

Similarly, by answering questions, you might place yourself inside an over-represented demographic, for example, white males, 18-24 with some college education. If a survey has been running a while, they may have "heard from more than enough" people in that group.. and they may be still pressing the survey in an effort to reach some more Hispanic females in the 45-60 age range.

There can be all sorts of reasons behind the scenes why you might be disqualified from a survey. Unfortunately, the "payouts" for paid surveys tend to evaporate if you're disqualified in the early stages, and if the third question placed you outside the scope of the respondents they're seeking.. well.. sorry.

The obvious solution, then, is to figure out what the survey company wants and lie to them. Gotcha.

rickpaaa

I log in every day. Just now I got:

This feature is inaccessible at this time.

Your account needs to be at least one week old and have
a character at least level 10 in order for you to take
advantage of this feature.


Thanks,
Perfect World Entertainment

This happened 2 minutes ago.

It is broken.

havam

same here never worked so far

bluegeek

adrianm63 wrote: »

Get 1 zen and 430000 spam emails..... not worth now or in 1000 years.

podsix wrote: »

I've worked in Market Research, and the answer is simple. Some questions will place you inside of, or outside of a target demographic. An example might be "how many movies have you seen in the theater in the last month?"

If you answer "0", then the entire survey asking you about your taste in movies, prefference for 3D, willingness to buy those same titles on bluRay, etc. is totally pointless.

Similarly, by answering questions, you might place yourself inside an over-represented demographic, for example, white males, 18-24 with some college education. If a survey has been running a while, they may have "heard from more than enough" people in that group.. and they may be still pressing the survey in an effort to reach some more Hispanic females in the 45-60 age range.

There can be all sorts of reasons behind the scenes why you might be disqualified from a survey. Unfortunately, the "payouts" for paid surveys tend to evaporate if you're disqualified in the early stages, and if the third question placed you outside the scope of the respondents they're seeking.. well.. sorry.

And this is the problem with the way a lot of marketers think... no offense intended, podsix.

I get why a survey might become pointless when the individual doesn't meet the needed demographic. And there's no good way to prequalify an internet responder without yet another survey.

But... someone took the time to bother with filling out a survey, possibly expecting whatever reward was promised. No matter whether their responses are directly helpful or not, the researchers harvested an email address along with some amount of demographical data which most likely gets sold to some third party or used to push some other product.

When the only reward a respondant gets is an inbox full of spam email that they can't stop flowing, I'd say that the researchers took advantage of that respondant in a way that a few points of ZEN is no compensation at all. And if they don't even get that...

It's no wonder people try to cheat the system, use throwaway addresses, and make the data as worthless as the reward.

Worse, if the respondant answers "correctly" in order to satisfy the survey, the researcher gets slanted data. Which the researcher is well aware is slanted, because they crafted the survey to get the answers they wanted to get. The whole proposition becomes ethically questionable and invalid from a scientific perspective.

I believe marketing research can be done ethically, scientifically, and responsibly but this doesn't sound like it fits that criteria.

I'd just as soon buy the ZEN and skip the hassle, myself.

lifeofmessiah

I am getting the same issue, even though I have been playing for well over two months and have a lvl 30 character.

hawks3052

Same issue here

tieberione

I was able to rack up 2145 ZEN playing the Survey game starting yesterday about 11am CST, but by 4pm CST yesterday It went back to the sorry, your acct must be 10 days old garbage. Hope they fix this soon.

tfomega

bluegeek wrote: »

And this is the problem with the way a lot of marketers think... no offense intended, podsix.

I get why a survey might become pointless when the individual doesn't meet the needed demographic. And there's no good way to prequalify an internet responder without yet another survey.

But... someone took the time to bother with filling out a survey, possibly expecting whatever reward was promised. No matter whether their responses are directly helpful or not, the researchers harvested an email address along with some amount of demographical data which most likely gets sold to some third party or used to push some other product.

When the only reward a respondant gets is an inbox full of spam email that they can't stop flowing, I'd say that the researchers took advantage of that respondant in a way that a few points of ZEN is no compensation at all. And if they don't even get that...

It's no wonder people try to cheat the system, use throwaway addresses, and make the data as worthless as the reward.

Worse, if the respondant answers "correctly" in order to satisfy the survey, the researcher gets slanted data. Which the researcher is well aware is slanted, because they crafted the survey to get the answers they wanted to get. The whole proposition becomes ethically questionable and invalid from a scientific perspective.

I believe marketing research can be done ethically, scientifically, and responsibly but this doesn't sound like it fits that criteria.

I'd just as soon buy the ZEN and skip the hassle, myself.

Another reason why I am not a PWE fan and do not respond to surveys at all because there is a good chance I will be conned by questionable business ethics.

geneingram

I too have been using this recently in the past few days with some success yet it fails to work for me now as well. What games do I need to use?

hippiejon

So, it's been more than a week and this stupid bug still persists.
Even into the time they start their new Ship sale.

We are sorry in order to access this feature , your account must have been active for a week and must have a character of level 10 etc etc etc.

If they can't even get this right, why would I trust them with anything that involves their entire Zen system. Including sinking any money into it whatsoever , let alone giving them cc info.

I have been playing the game with an active account since january. Thats WAAAAY more than a week, and I guess despite multiple Level 50 Vice admiral or Lt generals , I dont have a character that counts as Level 10 or above.

I might have dropped a crapload of cash on this ship sale if I had even an iota of trust in the current payment system.

As it is, Perfect World has simply ensured that I will continue to play this game for FREE , and never drop another dime on it. Even once they get this fixed, they have now completely broken the trust I once had in them. Odds are I will never give another penny to this game.

So, what this actually is , is not a rant about how something is broken.

What it is , is a rant about the fact that as a company , what used to be Cryptic but has become Cryptic by way of Perfect World, has with their recent decisions and inability to deliver a seamless changeover into the combined PW/Cryptic era, lost faith and trust of many MANY long time LTS, Gold members , and now finally the first wave of F2P.

I no longer have any faith in the company's ability to deliver.
On well just about anything.
For me, that means my entertainment budget will go elsewhere.

Get things working , for Q's Sake !
How big of a blunder is it , that the entire system with which people give you money to get in game currency was broken for 2 days after this big combine accounts change ?
A huge blunder.
Not the kind of thing competent business people have happen.

And the fact that much of the system is still broken a week later...


yeah, I am feeling pretty low about the state of the game right now.
But it's not the game itself driving me away from ever spending money on it again, and that ... that is the kicker.

When your website and forums , which are supposed to help support the game, end up making customers decide to never spend money on you again... That's a problem.

pwebranflakes

hippiejon wrote: »

So, it's been more than a week and this stupid bug still persists.
Even into the time they start their new Ship sale.

We are sorry in order to access this feature , your account must have been active for a week and must have a character of level 10 etc etc etc.

If they can't even get this right, why would I trust them with anything that involves their entire Zen system. Including sinking any money into it whatsoever , let alone giving them cc info.

I have been playing the game with an active account since january. Thats WAAAAY more than a week, and I guess despite multiple Level 50 Vice admiral or Lt generals , I dont have a character that counts as Level 10 or above.

I might have dropped a crapload of cash on this ship sale if I had even an iota of trust in the current payment system.

As it is, Perfect World has simply ensured that I will continue to play this game for FREE , and never drop another dime on it. Even once they get this fixed, they have now completely broken the trust I once had in them. Odds are I will never give another penny to this game.

So, what this actually is , is not a rant about how something is broken.

What it is , is a rant about the fact that as a company , what used to be Cryptic but has become Cryptic by way of Perfect World, has with their recent decisions and inability to deliver a seamless changeover into the combined PW/Cryptic era, lost faith and trust of many MANY long time LTS, Gold members , and now finally the first wave of F2P.

I no longer have any faith in the company's ability to deliver.
On well just about anything.
For me, that means my entertainment budget will go elsewhere.

Get things working , for Q's Sake !
How big of a blunder is it , that the entire system with which people give you money to get in game currency was broken for 2 days after this big combine accounts change ?
A huge blunder.
Not the kind of thing competent business people have happen.

And the fact that much of the system is still broken a week later...


yeah, I am feeling pretty low about the state of the game right now.
But it's not the game itself driving me away from ever spending money on it again, and that ... that is the kicker.

When your website and forums , which are supposed to help support the game, end up making customers decide to never spend money on you again... That's a problem.

I am truly sorry for the inconvenience. Our billing team is working on this and hopes to have all outstanding issues resolved.

This topic is not about Star Trek Online, so I am merging it in a thread with a similar subject.

Cheers,

Brandon =/\=

poison

hippiejon wrote: »

So, it's been more than a week and this stupid bug still persists.
Even into the time they start their new Ship sale.

Just think, even if the system was working perfectly, if you didn't go for one of the paid things like a Netflix trial and instead opted for the perfectly free surveys you still wouldn't get your zen in time for the sale, if ever.