Another thing that can help us a lot when we try to track down problems:
Let us know with which ISP you are trying to contact us from where.
The combination of this information can help if we are trying to find out if a problem may hail from a specific local area or provider.
its not the isp its your server when will you finally accept the fact that since monday the server is not working in a normal manner its only STO that does not work namely holodeck server so restart the server
its not the isp its your server when will you finally accept the fact that since monday the server is not working in a normal manner its only STO that does not work namely holodeck server so restart the server
The REAL problem is we don't know exactly what they're trying to determine, or even IF they think it's an issue. My friends are apparently clueless to there being a problem, lucky them. (Someone noted that cogentco seems to be an issue, also, but I'm pretty sure I've seen people without it in their tracert's on the forums, so it's not likely just them.)
In season 4 all was working what have the devs programed in season 4 that the lag is so high cant be normal
fact is the server lag is so high that disconection happens in 2-3 minute basis and no one in the staff can fix that
its not the isp its your server when will you finally accept the fact that since monday the server is not working in a normal manner its only STO that does not work namely holodeck server so restart the server
You're one of the few people whose data I haven't seen posted. Have you run both a Tracert and nettest and looked at the hops and bandwidth?
For those unfamiliar with latency (or lag), this is how quickly your computer transfers files to a distant end. In our case, we're looking at how your computer interacts with Cryptic's servers. Most of the test information comes from STO's Technical Support FAQ.
Latency is measured in milliseconds (ms). This is directly measuring how long it takes to send/receive data. You want any tests below to have lower values. Think of it like waiting in line at the bank; you don't want to be there all day.
Bandwidth is measured in kilobites per second (KB/sec). You want these values to be high. Think of this as how much stuff you can mail at once.
Your computer is connected through many other computers to reach Cryptic's servers. Think of it like the Postal Service. Packets of information (just like mail) need to pass through several places (like your local and regional sorting centers). Sometimes a problem can be with a user, sometimes it can be with Cryptic. Before either party blames each other, sometimes the problem is one of these connections between Cryptic's Servers and you.
What the Devs Need from You to Fix the Issue:
Tracert test results (see below)
Nettest results (see below)
Your Internet Service Provider (ISP) or who your purchase internet access from.
Test Summary:
We'll run two tests. The first is a called tracert and measures how quickly various connections between Cryptic and you respond. The second is called nettest and gauges how much data can be passed at once on various ports.
Test 1: tracert
For Windows, hit the start button
Where it says Search All Files and Programs, type CMD and press ENTER
The first result should be cmd.exe
Right-click on cmd.exe and select Run as Administrator
A black, command-prompt window should appear
From here type the following command:
tracert patchserver.crypticstudios.com
Good Results:
Values lower than 180 are ideal for playing MMOs (and anything under 100 is outstanding). Higher values usually cause lag and rubber-banding in-game. Report any values above 180ms. Right-click in the Command Prompt Window and select all. Save as a text file (txt).
If you think you have seen poor results then check this out. Taken at 7:45PM west coast time.
It makes me wonder how I can play the game at all! I ran it twice to see if it was consistent, and sad to say it was.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Don>cd..
C:\Users>cd..
C:\>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 * * * Request timed out.
2 1608 ms 959 ms 829 ms dpc6682026130.direcpc.com [66.82.26.130]
3 1431 ms 729 ms 1219 ms dpc6682016221.direcpc.com [66.82.16.221]
4 978 ms 1009 ms 989 ms dpc6682016065.direcpc.com [66.82.16.65]
5 1809 ms 2029 ms 969 ms dca-edge-18.inet.qwest.net [63.237.64.85]
6 1779 ms 729 ms 719 ms dcp-brdr-03.inet.qwest.net [205.171.251.110]
7 1355 ms 939 ms 980 ms te0-7-0-1.ccr22.iad02.atlas.cogentco.com [154.54
.10.25]
8 1101 ms 1008 ms 1029 ms te0-3-0-1.ccr22.dca01.atlas.cogentco.com [154.54
.30.125]
9 1128 ms 919 ms 1019 ms te0-4-0-2.ccr22.jfk02.atlas.cogentco.com [154.54
.41.10]
10 1178 ms 809 ms 929 ms te0-0-0-6.ccr22.bos01.atlas.cogentco.com [154.54
.6.9]
11 1191 ms 1229 ms 1389 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
12 1458 ms 1439 ms 1799 ms 38.111.40.114
13 795 ms 1369 ms 709 ms 208.95.185.41
Trace complete.
C:\>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 * * * Request timed out.
2 1609 ms 889 ms 959 ms dpc6682026130.direcpc.com [66.82.26.130]
3 875 ms 820 ms 928 ms dpc6682016221.direcpc.com [66.82.16.221]
4 1347 ms 810 ms 718 ms dpc6682016065.direcpc.com [66.82.16.65]
5 780 ms 1029 ms 1159 ms dca-edge-18.inet.qwest.net [63.237.64.85]
6 848 ms 769 ms 799 ms dcp-brdr-03.inet.qwest.net [205.171.251.110]
7 885 ms 979 ms 969 ms te0-7-0-1.ccr22.iad02.atlas.cogentco.com [154.54
.10.25]
8 801 ms 919 ms 1030 ms te0-3-0-1.ccr22.dca01.atlas.cogentco.com [154.54
.30.125]
9 907 ms 949 ms 1010 ms te0-4-0-2.ccr22.jfk02.atlas.cogentco.com [154.54
.41.10]
10 917 ms 869 ms 959 ms te0-0-0-6.ccr22.bos01.atlas.cogentco.com [154.54
.6.9]
11 1042 ms 849 ms 979 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
12 921 ms 878 ms 929 ms 38.111.40.114
13 933 ms 809 ms 849 ms 208.95.185.41
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 27 ms 61 ms 22 ms RAGECAGE [192.168.1.1]
2 3 ms 13 ms 23 ms 192.168.7.254
3 21 ms 18 ms 10 ms 108-71-102-3.lightspeed.frsnca.sbcglobal.net [10
8.71.102.3]
4 19 ms 10 ms 14 ms 75.56.70.0
5 12 ms 10 ms 12 ms 151.164.93.82
6 30 ms 30 ms 32 ms la2ca03jt.ip.att.net [12.122.84.201]
7 33 ms 30 ms 32 ms 192.205.35.6
8 30 ms 29 ms 31 ms te0-2-0-2.ccr22.lax01.atlas.cogentco.com [154.54
.29.201]
9 67 ms 66 ms 66 ms te0-1-0-3.ccr22.iah01.atlas.cogentco.com [154.54
.44.253]
10 90 ms 91 ms 93 ms te0-1-0-6.ccr22.atl01.atlas.cogentco.com [154.54
.7.237]
11 * 93 ms 94 ms te0-3-0-2.ccr22.dca01.atlas.cogentco.com [154.54
.1.122]
12 96 ms 91 ms 91 ms te0-2-0-2.ccr22.jfk02.atlas.cogentco.com [154.54
.26.182]
13 99 ms 98 ms 99 ms te0-1-0-5.ccr22.bos01.atlas.cogentco.com [154.54
.44.54]
14 99 ms 99 ms 99 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
15 107 ms 106 ms 107 ms 38.111.40.114
16 99 ms 100 ms 100 ms 208.95.185.41
My ISP is ATT and my internet works @ 500+ kbs for anything else I do. I would report it in game but I can't do anything in it, so can this be fwd to the right people to help fix the issue?
I am constantly having issues with losing internet connection when playing STO. I have searched around in the forums looking for solutions and nothing seems to help. Could you please assist? I am copying the information you requested below.
My ISP is through Brighthouse Road Runner
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Goofputer>cd\
C:\>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms GOOFYCOMPUTER [192.168.1.1]
2 30 ms 23 ms 31 ms cpe-173-171-56-1.tampabay.res.rr.com [173.171.56
.1]
3 16 ms 15 ms 19 ms gig11-0-0-2048.tampfledc-rtr2.tampflrdc.rr.com [
65.32.37.2]
4 14 ms 15 ms 15 ms 653213hfc50.tampabay.res.rr.com [65.32.13.50]
5 37 ms 38 ms 38 ms ae-5-10.cr0.dfw10.tbone.rr.com [66.109.6.106]
6 37 ms 39 ms 56 ms ae-1-0.pr0.dfw10.tbone.rr.com [66.109.6.179]
7 138 ms 220 ms 217 ms te9-4.mpd01.dfw03.atlas.cogentco.com [154.54.11.
49]
8 166 ms 214 ms 216 ms te9-1.mpd01.dfw01.atlas.cogentco.com [66.28.4.17
3]
9 50 ms 48 ms 73 ms te0-2-0-1.mpd21.mci01.atlas.cogentco.com [154.54
.5.218]
10 52 ms 54 ms 55 ms te0-4-0-3.mpd21.ord01.atlas.cogentco.com [154.54
.30.169]
11 70 ms 71 ms 70 ms te0-1-0-1.ccr21.bos01.atlas.cogentco.com [154.54
.24.53]
12 68 ms 72 ms 71 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
13 79 ms 71 ms 71 ms 38.111.40.114
14 72 ms 71 ms 70 ms 208.95.185.41
During the time I was getting those low values for ports 7003, 7202 and 7499 I could log in, I could have private chats and the odd time of flying around the nearest anything at full warp speed with my engines off. Another symptom is not having chat go to Local or Area. After some ' discussion ' with my ISP ( over half of the tracert to the game server ) talking about those ports, the representative did not admit directly that they were doing random port blocking to prevent peer to peer file sharing.
" we have the right to temporarily block ports that could be used for file sharing, but don't quote me as saying that we are currently doing it " sounds like they were and not wanting to admit it when people are phoning in complaining they can't connect to some online things that also use those ports.
Another poster also has experience in the network connections field and could verify the nice and low times for the ports that ARE connecting and a really good ping time for Tracert would mean a port issue.
Okay, the lag I'm getting even on this website is getting worse as I write this. Hopefully the post will actually go through.
ISP: Rogers Location: Ontario, Canada
Tracert:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 7 ms 8 ms 7 ms 7.39.176.1
2 12 ms 8 ms 7 ms 69.63.255.237
3 22 ms 15 ms 16 ms so-4-0-0.gw02.ym.phub.net.cable.rogers.com [66.1
85.82.125]
4 13 ms 13 ms 17 ms 69.63.251.233
5 32 ms 32 ms 32 ms 69.63.248.97
6 * * * Request timed out.
7 34 ms 35 ms 34 ms te0-6-0-4.mpd21.jfk02.atlas.cogentco.com [154.54
.46.249]
8 40 ms 45 ms 42 ms te0-3-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.44.14]
9 39 ms 41 ms 48 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 41 ms 53 ms 54 ms 38.111.40.114
11 38 ms 48 ms 40 ms 208.95.185.41
Trace complete.
Nettest:
Results inconclusive. Program is still hanging with no results at testing port 80.
I'm a bit confused. The tracert gave truly exceptional results, while the nettest is still doing positively abismally as it has yet to complete even one port test. What's going on here? I have a cable internet connection that can download at over one megabyte per second, and instead it's doing a variably slow under one hundred kilobytes per second and lagging to death when I actually CAN get into a game. (Both Champions and Star Trek Online.)
Okay, the lag I'm getting even on this website is getting worse as I write this. Hopefully the post will actually go through.
ISP: Rogers Location: Ontario, Canada
Tracert:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 7 ms 8 ms 7 ms 7.39.176.1
2 12 ms 8 ms 7 ms 69.63.255.237
3 22 ms 15 ms 16 ms so-4-0-0.gw02.ym.phub.net.cable.rogers.com [66.1
85.82.125]
4 13 ms 13 ms 17 ms 69.63.251.233
5 32 ms 32 ms 32 ms 69.63.248.97
6 * * * Request timed out.
7 34 ms 35 ms 34 ms te0-6-0-4.mpd21.jfk02.atlas.cogentco.com [154.54
.46.249]
8 40 ms 45 ms 42 ms te0-3-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.44.14]
9 39 ms 41 ms 48 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 41 ms 53 ms 54 ms 38.111.40.114
11 38 ms 48 ms 40 ms 208.95.185.41
Trace complete.
Nettest:
Results inconclusive. Program is still hanging with no results at testing port 80.
I'm a bit confused. The tracert gave truly exceptional results, while the nettest is still doing positively abismally as it has yet to complete even one port test. What's going on here? I have a cable internet connection that can download at over one megabyte per second, and instead it's doing a variably slow under one hundred kilobytes per second and lagging to death when I actually CAN get into a game. (Both Champions and Star Trek Online.)
time outs in a tracert is never good. see hop 6
tracert uses icmp to test which is rarily filtered by routers. ICMP may be blocked by servers or server farms.
nettest test your transfer of game data packets over the ports the game uses (not all but some of the critical ports)
also if you are using win7 or vista you need to have nettest set to run as admin and have it allowed by both your firewall and anti-virus.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 9 ms 7 ms 7 ms 24.108.40.1
2 62 ms 11 ms 8 ms 24.108.40.1
3 11 ms 8 ms 11 ms rd1cv-ge3-3-4.gv.shawcable.net [64.59.166.162]
4 14 ms 15 ms 36 ms rc1bb-pos4-0-0.vc.shawcable.net [66.163.77.185]
5 28 ms 27 ms 56 ms rc1ar-pos15-0-0.ed.shawcable.net [66.163.77.221]
6 28 ms 27 ms 28 ms rc1we-tge0-15-2-0.ed.shawcable.net [66.163.70.49
]
7 46 ms 43 ms 43 ms rc2sc-tge0-9-0-0.wp.shawcable.net [66.163.76.110
]
8 70 ms 70 ms 67 ms rc1sh-pos13-0.mt.shawcable.net [66.163.76.73]
9 80 ms 80 ms 79 ms rc1hu-pos1-0.ny.shawcable.net [66.163.76.14]
10 81 ms 79 ms 80 ms rd1ny-pos10-0.ny.shawcable.net [66.163.74.21]
11 91 ms 91 ms 92 ms xe-0-3-0-204.nyc30.ip4.tinet.net [213.200.66.233
]
12 93 ms 131 ms 91 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
13 89 ms 90 ms 89 ms internap-gw.ip4.tinet.net [77.67.77.54]
14 88 ms 87 ms 88 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
15 95 ms 93 ms 102 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
16 94 ms 95 ms 95 ms 208.95.185.41
As you can see from the tracert, Shaw Cable is my ISP.
I have gone in and added nettest, gameclient.exe and the launcher to my firewall exeptions. from late monday on to mid friday the results were playable to " if you die, you wern't prepared " and yes, I still can't solo 10+ Npcs point being this is my 2nd weekend as not playable. I was in a nebula trying to do a diplomatic mission and 2x server kicks ( lost connection to server across the top then dropped to login screen ) then I was back in the sector with no option to continue the mission
xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13] is where the issues for ping get higher and what i find doing a WHOIS online make me wonder where the route is takeing the data...
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 2 ms <1 ms 1 ms 192.168.1.1
2 20 ms 12 ms 9 ms 7.24.196.1
3 81 ms 17 ms 11 ms 69.63.255.225
4 17 ms 19 ms 20 ms so-5-0-0.gw02.bloor.phub.net.cable.rogers.com [6
6.185.81.77]
5 27 ms 26 ms 32 ms 69.63.248.230
6 29 ms 26 ms 43 ms te0-3-0-1.ccr21.ord03.atlas.cogentco.com [154.54
.10.229]
7 27 ms 26 ms 28 ms te0-5-0-7.mpd21.ord01.atlas.cogentco.com [154.54
.44.173]
8 45 ms 46 ms 51 ms te0-4-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.45.246]
9 49 ms 49 ms 55 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 45 ms 68 ms 53 ms 38.111.40.114
11 45 ms 45 ms 45 ms 208.95.185.41
I'm in this boat, too. Tracerts and Nettests are nominal, but still the server stops responding, and then catches back up. Although lately, it's just been DCing. Quite often, and consistently.
Just bought digital download deluxe version and I keep getting disconnected after mere seconds of game play. I literally can't get the first objective in the first area done, and that's just walking up to a door and selecting a menu option.
I connect from Israel, via the ISP - Netvision.
Below you'll find my tracert and nettest information:
Tracert:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms 192.168.0.1
2 4 ms 1 ms 1 ms DSL6740U.Home [10.0.0.138]
3 * 35 ms 15 ms 93-173-128-1.bb.netvision.net.il [93.173.128.1]
4 16 ms 15 ms 16 ms coresw2-rb1-ptk-ctx-lns2.bb.netvision.net.il [21
2.143.62.170]
5 19 ms 17 ms 15 ms gw2-ptk-te0-4-0-0-coresw2-ptk-te-6-3.nv.net.il [
212.143.10.226]
6 123 ms 161 ms 128 ms gw2-lnd-gig1-0-0-gw2-ptk.nv.net.il [212.143.12.2
52]
7 161 ms 211 ms 207 ms ten3-1.brdr1.lnd.nv.net.il [212.143.14.137]
8 143 ms 140 ms 130 ms 10.70.1.1
9 115 ms 132 ms 133 ms ldn-b2-link.telia.net [213.248.72.125]
10 136 ms 114 ms 115 ms ldn-tch-i1-link.telia.net [80.91.250.217]
11 114 ms 119 ms 136 ms ldn-b5-link.telia.net [80.91.250.209]
12 119 ms 139 ms 114 ms cogent-ic-125507-ldn-b4.c.telia.net [213.248.70.
238]
13 189 ms 204 ms 189 ms te0-3-0-4.mpd22.lon13.atlas.cogentco.com [154.54
.57.169]
14 224 ms 188 ms 188 ms te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54
.5.122]
15 190 ms 190 ms 202 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
16 193 ms 196 ms 196 ms 38.111.40.114
17 190 ms 202 ms 190 ms 208.95.185.41
Trace complete.
Nettest.exe:
Ping is 187.5 msec
First column is ~70 KB/sec
Second column is ~ 3 KB/sec
Third column is ~80 KB/sec
Idle NIC bandwidth is send: 0KB/sec receive: 0KB/sec
tracert patchserver.crypticstudios.com
1 <1 мс <1 мс <1 мс 192.168.1.1
2 1 ms <1 мс 1 ms tm.skynet.ru [62.106.120.1]
3 86 ms 140 ms 1 ms 62.106.124.15
4 1133 ms 5 ms 15 ms smr-dsr0.rtcentr.ru [195.248.236.197]
5 18 ms 18 ms 18 ms samara-dsr0-ge0-2-59.rt-comm.ru [213.59.5.69]
6 31 ms 31 ms 31 ms 217.106.1.26
7 42 ms 81 ms 42 ms Port-channel2.463.ar1.ARN3.gblx.net [64.213.54.49]
8 143 ms 143 ms 143 ms te0-3-0-3.ccr21.jfk07.atlas.cogentco.com [154.54.14.69]
9 146 ms 146 ms 146 ms te0-3-0-1.ccr22.jfk02.atlas.cogentco.com [154.54.27.205]
10 145 ms 145 ms 146 ms te0-0-0-6.ccr22.bos01.atlas.cogentco.com [154.54.6.9]
11 144 ms 144 ms 144 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
12 146 ms 144 ms 144 ms 38.111.40.114
13 148 ms 148 ms 148 ms 208.95.185.41
tracert patchserver.crypticstudios.com
1 <1 мс <1 мс <1 мс 192.168.1.1
2 1 ms <1 мс 1 ms tm.skynet.ru [62.106.120.1]
3 86 ms 140 ms 1 ms 62.106.124.15
4 1133 ms 5 ms 15 ms smr-dsr0.rtcentr.ru [195.248.236.197]
5 18 ms 18 ms 18 ms samara-dsr0-ge0-2-59.rt-comm.ru [213.59.5.69]
6 31 ms 31 ms 31 ms 217.106.1.26
7 42 ms 81 ms 42 ms Port-channel2.463.ar1.ARN3.gblx.net [64.213.54.49]
8 143 ms 143 ms 143 ms te0-3-0-3.ccr21.jfk07.atlas.cogentco.com [154.54.14.69]
9 146 ms 146 ms 146 ms te0-3-0-1.ccr22.jfk02.atlas.cogentco.com [154.54.27.205]
10 145 ms 145 ms 146 ms te0-0-0-6.ccr22.bos01.atlas.cogentco.com [154.54.6.9]
11 144 ms 144 ms 144 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
12 146 ms 144 ms 144 ms 38.111.40.114
13 148 ms 148 ms 148 ms 208.95.185.41
So...yeah. Apparently my connection is completely and utterly broken for STO. I can't say the ISP because I have no idea what it is. I'm on university internet, and it all runs through a proxy or something. I suppose I could try to contact the residence department and find out what ISP they use, but I suspect that information won't be worth much.
The key things for me are this:
1. My connection does work for most things. I can stream video up to 720p with no issues. 1080p tends to stall a bit, but I let it buffer for a while.
2. STO was working fine last night (Sept 1,) before the (Sept 2) patch.
So either my University changed something in the last day, or STO did.
So...yeah. Apparently my connection is completely and utterly broken for STO. I can't say the ISP because I have no idea what it is. I'm on university internet, and it all runs through a proxy or something. I suppose I could try to contact the residence department and find out what ISP they use, but I suspect that information won't be worth much.
The key things for me are this:
1. My connection does work for most things. I can stream video up to 720p with no issues. 1080p tends to stall a bit, but I let it buffer for a while.
2. STO was working fine last night (Sept 1,) before the (Sept 2) patch.
So either my University changed something in the last day, or STO did.
the game uses port 7000-7500 . most universities block non standard ports to prevent unauthorized file share. some time the rules may be relaxed during summer time (when most schools are not holding classes) and then increase the rules when school sessions begin again.
also the game normally does not like using proxy connections other than what cryptic already has set up in the launcher unless the proxy is specially setup to handle the port translation for the game.
I'm having similar issues, lots of rubberbanding, server not responding, it works fine for a little bit when I just enter the game, but very soon I get lag symptoms. My connection seems fine at first glance:
tracert patchserver.crypticstudios.com
Traceren van de route naar patchserver.crypticstudios.com [208.95.185.41]
via maximaal 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms <1 ms 192.168.1.1
3 24 ms 24 ms 23 ms ip1-88-173-82.adsl2.static.versatel.nl [82.173.8
8.1]
4 28 ms 29 ms 29 ms ge-0-0-0-2133.ncr01rt.versatel.net [217.16.39.14
5]
5 28 ms 28 ms 28 ms ge-2-1-0-0.ncr01ht.versatel.net [217.16.47.10]
6 30 ms 58 ms 30 ms xe-1-0-0-616.br04sara.versatel.net [212.53.18.12
2]
7 36 ms 36 ms 35 ms ams-core-1.tengige0-11-0-0.tele2.net [130.244.21
.85]
8 37 ms 37 ms 37 ms te2-2.ccr01.ams05.atlas.cogentco.com [130.117.14
.25]
9 39 ms 39 ms 39 ms te0-3-0-6.ccr21.ams03.atlas.cogentco.com [130.11
7.1.81]
10 47 ms 46 ms 47 ms te0-2-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
.37.90]
11 114 ms 113 ms 114 ms te0-3-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.31.229]
12 114 ms 115 ms 114 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
13 116 ms 125 ms 125 ms 38.111.40.114
14 * 114 ms 113 ms 208.95.185.41
I'm not sure about the nettest results, 2 of the colums remain at 0, could this be an indication of a local problem?
The lag appears to happen in bursts atm, the game doesn't respond for a while, then it suddenly works fine for 10 to 30 seconds, then it's rubberbanding again, even interracting with objects and menus is laggy, content in it won't load until it unlags for a bit. I'm using Tele 2 from the Netherlands, it's a standard home user 20 mbit ADSL line.
I'm having similar issues, lots of rubberbanding, server not responding, it works fine for a little bit when I just enter the game, but very soon I get lag symptoms. My connection seems fine at first glance:
I'm not sure about the nettest results, 2 of the colums remain at 0, could this be an indication of a local problem?
The lag appears to happen in bursts atm, the game doesn't respond for a while, then it suddenly works fine for 10 to 30 seconds, then it's rubberbanding again, even interracting with objects and menus is laggy, content in it won't load until it unlags for a bit. I'm using Tele 2 from the Netherlands, it's a standard home user 20 mbit ADSL line.
the two columns at zero are not a problem because it looks like you are using a non english version of windows.
the big problem are low values in the second 7003 and the first 7202 reading. indicates an intermit lost of connection problem.
also the jump from hop 10 to 11 in the same domain network is usually indicate of a problem in the hop.
both which could be causing the type of problem you indicate.
I've been fiddling with my routers ports and the proxy settings of the game, and it seems to be better when I use the EU Proxy now. It still gives a "server not responding" when I zone from one area to another sometimes, but at least it's playable now.
I've been fiddling with my routers ports and the proxy settings of the game, and it seems to be better when I use the EU Proxy now. It still gives a "server not responding" when I zone from one area to another sometimes, but at least it's playable now.
The proxy seems to work for many people--especially in Europe.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 5 ms <1 ms <1 ms xxxxxxx1
2 * * * Request timed out.
3 10 ms 22 ms 16 ms ip68-2-1-1.ph.ph.cox.net [68.2.1.1]
4 11 ms 12 ms 16 ms 70.169.75.90
5 22 ms 15 ms 16 ms chnddsrj01-ae2.0.rd.ph.cox.net [70.169.76.229]
6 29 ms 21 ms 26 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
7 28 ms * * te0-2-0-2.mpd22.lax01.atlas.cogentco.com [154.54
.30.197]
8 * 69 ms * te0-1-0-3.mpd22.iah01.atlas.cogentco.com [154.54
.45.5]
9 81 ms * 81 ms te0-0-0-2.mpd22.atl01.atlas.cogentco.com [154.54
.29.9]
10 86 ms * 87 ms te0-4-0-7.mpd22.dca01.atlas.cogentco.com [154.54
.27.93]
11 130 ms 97 ms 99 ms te0-2-0-6.mpd22.jfk02.atlas.cogentco.com [154.54
.3.234]
12 97 ms 91 ms 114 ms te0-2-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.44.22]
13 92 ms 89 ms 89 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
14 100 ms 89 ms 89 ms 38.111.40.114
15 95 ms * * 208.95.185.41
16 90 ms 90 ms 102 ms 208.95.185.41
Trace complete.
Trace2
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms 2 ms 3 ms xxxxxxx
2 * * * Request timed out.
3 * 16 ms 24 ms ip68-2-1-1.ph.ph.cox.net [68.2.1.1]
4 * 17 ms 31 ms 70.169.75.90
5 19 ms 19 ms 34 ms chnddsrj01-ae2.0.rd.ph.cox.net [70.169.76.229]
6 * 30 ms 29 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
7 36 ms 30 ms 29 ms te0-2-0-2.mpd22.lax01.atlas.cogentco.com [154.54
.30.197]
8 59 ms 84 ms 66 ms te0-1-0-3.mpd22.iah01.atlas.cogentco.com [154.54
.45.5]
9 * 100 ms * te0-0-0-2.mpd22.atl01.atlas.cogentco.com [154.54
.29.9]
10 106 ms 92 ms 93 ms te0-4-0-7.mpd22.dca01.atlas.cogentco.com [154.54
.27.93]
11 82 ms 87 ms 83 ms te0-2-0-6.mpd22.jfk02.atlas.cogentco.com [154.54
.3.234]
12 114 ms 113 ms 123 ms te0-2-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.44.22]
13 104 ms 97 ms 104 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
14 114 ms 108 ms 143 ms 38.111.40.114
15 111 ms 121 ms 118 ms 208.95.185.41
I thought I''d resolved some of the issues a few days back, but it seems it was just random. Right now it's as unplayable as it was before, can't even move my character an inch before rubberbanding and "Server not responding". Oddly enough everything is snappy and fast before I enter the game world, login, patching and char creation work fine, but as soon as I get control of my character or ship, it freezes up, content stops loading.
Comments
its not the isp its your server when will you finally accept the fact that since monday the server is not working in a normal manner its only STO that does not work namely holodeck server so restart the server
The REAL problem is we don't know exactly what they're trying to determine, or even IF they think it's an issue. My friends are apparently clueless to there being a problem, lucky them. (Someone noted that cogentco seems to be an issue, also, but I'm pretty sure I've seen people without it in their tracert's on the forums, so it's not likely just them.)
You're one of the few people whose data I haven't seen posted. Have you run both a Tracert and nettest and looked at the hops and bandwidth?
are there any tweaks for a low bandwidth connection to reduce the lag itself?
I will admit this was running fairly well up until Season 4 witha little bit of lag lag but not too bad.
I also play from the hotel a fair bit where my connection could be anything.
So any tweaks at all would be helpful also is there anyway to enable or create a Lag-O-Meter for STO such as we have in other games?
Thanks.
FyreMouse
Fascinating. I will try that once I am back from vacation. Maybe, it'll work & I'll be able to play. (unplayable as of now)
It makes me wonder how I can play the game at all! I ran it twice to see if it was consistent, and sad to say it was.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Don>cd..
C:\Users>cd..
C:\>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 * * * Request timed out.
2 1608 ms 959 ms 829 ms dpc6682026130.direcpc.com [66.82.26.130]
3 1431 ms 729 ms 1219 ms dpc6682016221.direcpc.com [66.82.16.221]
4 978 ms 1009 ms 989 ms dpc6682016065.direcpc.com [66.82.16.65]
5 1809 ms 2029 ms 969 ms dca-edge-18.inet.qwest.net [63.237.64.85]
6 1779 ms 729 ms 719 ms dcp-brdr-03.inet.qwest.net [205.171.251.110]
7 1355 ms 939 ms 980 ms te0-7-0-1.ccr22.iad02.atlas.cogentco.com [154.54
.10.25]
8 1101 ms 1008 ms 1029 ms te0-3-0-1.ccr22.dca01.atlas.cogentco.com [154.54
.30.125]
9 1128 ms 919 ms 1019 ms te0-4-0-2.ccr22.jfk02.atlas.cogentco.com [154.54
.41.10]
10 1178 ms 809 ms 929 ms te0-0-0-6.ccr22.bos01.atlas.cogentco.com [154.54
.6.9]
11 1191 ms 1229 ms 1389 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
12 1458 ms 1439 ms 1799 ms 38.111.40.114
13 795 ms 1369 ms 709 ms 208.95.185.41
Trace complete.
C:\>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 * * * Request timed out.
2 1609 ms 889 ms 959 ms dpc6682026130.direcpc.com [66.82.26.130]
3 875 ms 820 ms 928 ms dpc6682016221.direcpc.com [66.82.16.221]
4 1347 ms 810 ms 718 ms dpc6682016065.direcpc.com [66.82.16.65]
5 780 ms 1029 ms 1159 ms dca-edge-18.inet.qwest.net [63.237.64.85]
6 848 ms 769 ms 799 ms dcp-brdr-03.inet.qwest.net [205.171.251.110]
7 885 ms 979 ms 969 ms te0-7-0-1.ccr22.iad02.atlas.cogentco.com [154.54
.10.25]
8 801 ms 919 ms 1030 ms te0-3-0-1.ccr22.dca01.atlas.cogentco.com [154.54
.30.125]
9 907 ms 949 ms 1010 ms te0-4-0-2.ccr22.jfk02.atlas.cogentco.com [154.54
.41.10]
10 917 ms 869 ms 959 ms te0-0-0-6.ccr22.bos01.atlas.cogentco.com [154.54
.6.9]
11 1042 ms 849 ms 979 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
12 921 ms 878 ms 929 ms 38.111.40.114
13 933 ms 809 ms 849 ms 208.95.185.41
Trace complete.
C:\>
my tracert numbers were not over 50
my nettest numbers were double the recommended speeds
so what is the issue?
why am i getting such nasty lag?
Tracert
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 27 ms 61 ms 22 ms RAGECAGE [192.168.1.1]
2 3 ms 13 ms 23 ms 192.168.7.254
3 21 ms 18 ms 10 ms 108-71-102-3.lightspeed.frsnca.sbcglobal.net [10
8.71.102.3]
4 19 ms 10 ms 14 ms 75.56.70.0
5 12 ms 10 ms 12 ms 151.164.93.82
6 30 ms 30 ms 32 ms la2ca03jt.ip.att.net [12.122.84.201]
7 33 ms 30 ms 32 ms 192.205.35.6
8 30 ms 29 ms 31 ms te0-2-0-2.ccr22.lax01.atlas.cogentco.com [154.54
.29.201]
9 67 ms 66 ms 66 ms te0-1-0-3.ccr22.iah01.atlas.cogentco.com [154.54
.44.253]
10 90 ms 91 ms 93 ms te0-1-0-6.ccr22.atl01.atlas.cogentco.com [154.54
.7.237]
11 * 93 ms 94 ms te0-3-0-2.ccr22.dca01.atlas.cogentco.com [154.54
.1.122]
12 96 ms 91 ms 91 ms te0-2-0-2.ccr22.jfk02.atlas.cogentco.com [154.54
.26.182]
13 99 ms 98 ms 99 ms te0-1-0-5.ccr22.bos01.atlas.cogentco.com [154.54
.44.54]
14 99 ms 99 ms 99 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
15 107 ms 106 ms 107 ms 38.111.40.114
16 99 ms 100 ms 100 ms 208.95.185.41
Trace complete.
C:\Windows\system32>
Nettest
contacting nettest server..
Local IP: 108.71.102.65
Ping: 96.8 msec
Port: 80: 51 KB/sec 3 KB/sec 54 KB/sec 500
Port: 80: 43 KB/sec 3 KB/sec 45 KB/sec 500
Port: 443: 56 KB/sec 2 KB/sec 59 KB/sec 500
Port: 443: 56 KB/sec 2 KB/sec 59 KB/sec 500
Port: 7255: 56 KB/sec 2 KB/sec 59 KB/sec 500
Port: 7255: 56 KB/sec 2 KB/sec 59 KB/sec 500
Port: 7003: 57 KB/sec 2 KB/sec 61 KB/sec 500
Port: 7003: 53 KB/sec 2 KB/sec 57 KB/sec 500
Port: 7202: 47 KB/sec 3 KB/sec 49 KB/sec 500
Port: 7202: 39 KB/sec 3 KB/sec 41 KB/sec 500
Port: 7499: 55 KB/sec 2 KB/sec 58 KB/sec 500
Port: 7499: 51 KB/sec 2 KB/sec 54 KB/sec 500
Port: 80: 50 KB/sec 2 KB/sec 53 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
My ISP is ATT and my internet works @ 500+ kbs for anything else I do. I would report it in game but I can't do anything in it, so can this be fwd to the right people to help fix the issue?
I am constantly having issues with losing internet connection when playing STO. I have searched around in the forums looking for solutions and nothing seems to help. Could you please assist? I am copying the information you requested below.
My ISP is through Brighthouse Road Runner
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Goofputer>cd\
C:\>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms GOOFYCOMPUTER [192.168.1.1]
2 30 ms 23 ms 31 ms cpe-173-171-56-1.tampabay.res.rr.com [173.171.56
.1]
3 16 ms 15 ms 19 ms gig11-0-0-2048.tampfledc-rtr2.tampflrdc.rr.com [
65.32.37.2]
4 14 ms 15 ms 15 ms 653213hfc50.tampabay.res.rr.com [65.32.13.50]
5 37 ms 38 ms 38 ms ae-5-10.cr0.dfw10.tbone.rr.com [66.109.6.106]
6 37 ms 39 ms 56 ms ae-1-0.pr0.dfw10.tbone.rr.com [66.109.6.179]
7 138 ms 220 ms 217 ms te9-4.mpd01.dfw03.atlas.cogentco.com [154.54.11.
49]
8 166 ms 214 ms 216 ms te9-1.mpd01.dfw01.atlas.cogentco.com [66.28.4.17
3]
9 50 ms 48 ms 73 ms te0-2-0-1.mpd21.mci01.atlas.cogentco.com [154.54
.5.218]
10 52 ms 54 ms 55 ms te0-4-0-3.mpd21.ord01.atlas.cogentco.com [154.54
.30.169]
11 70 ms 71 ms 70 ms te0-1-0-1.ccr21.bos01.atlas.cogentco.com [154.54
.24.53]
12 68 ms 72 ms 71 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
13 79 ms 71 ms 71 ms 38.111.40.114
14 72 ms 71 ms 70 ms 208.95.185.41
Trace complete.
C:\>
contacting nettest server..
Local IP: 173.171.63.165
Ping: 69.8 msec
Port: 80: 722 KB/sec 27 KB/sec 762 KB/sec 500
Port: 80: 624 KB/sec 25 KB/sec 659 KB/sec 500
Port: 443: 674 KB/sec 27 KB/sec 713 KB/sec 500
Port: 443: 667 KB/sec 27 KB/sec 705 KB/sec 500
Port: 7255: 689 KB/sec 29 KB/sec 729 KB/sec 500
Port: 7255: 625 KB/sec 26 KB/sec 661 KB/sec 500
Port: 7003: timed out
Port: 7003: timed out
Port: 7202: timed out
Port: 7202: timed out
Port: 7499: timed out
Port: 7499: 633 KB/sec 26 KB/sec 669 KB/sec 500
Port: 80: 655 KB/sec 27 KB/sec 692 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Updated 7:03pm Aug15 2011 (-8 GMT)
contacting nettest server..
Local IP: 24.108.41.214
Ping: 93.8 msec
Port: 80: 248 KB/sec 8 KB/sec 262 KB/sec 500
Port: 80: 235 KB/sec 6 KB/sec 249 KB/sec 500
Port: 443: 234 KB/sec 7 KB/sec 249 KB/sec 500
Port: 443: 254 KB/sec 6 KB/sec 268 KB/sec 500
Port: 7255: 44 KB/sec 2 KB/sec 46 KB/sec 500
Port: 7255: timed out
Port: 7003: 13 KB/sec 1 KB/sec 14 KB/sec 500
Port: 7003: timed out
Port: 7202: timed out
Port: 7202: timed out
Port: 7499: timed out
Port: 7499: timed out
Port: 80: 252 KB/sec 7 KB/sec 266 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
During the time I was getting those low values for ports 7003, 7202 and 7499 I could log in, I could have private chats and the odd time of flying around the nearest anything at full warp speed with my engines off. Another symptom is not having chat go to Local or Area. After some ' discussion ' with my ISP ( over half of the tracert to the game server ) talking about those ports, the representative did not admit directly that they were doing random port blocking to prevent peer to peer file sharing.
" we have the right to temporarily block ports that could be used for file sharing, but don't quote me as saying that we are currently doing it " sounds like they were and not wanting to admit it when people are phoning in complaining they can't connect to some online things that also use those ports.
Another poster also has experience in the network connections field and could verify the nice and low times for the ports that ARE connecting and a really good ping time for Tracert would mean a port issue.
ISP: Rogers
Location: Ontario, Canada
Tracert:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 7 ms 8 ms 7 ms 7.39.176.1
2 12 ms 8 ms 7 ms 69.63.255.237
3 22 ms 15 ms 16 ms so-4-0-0.gw02.ym.phub.net.cable.rogers.com [66.1
85.82.125]
4 13 ms 13 ms 17 ms 69.63.251.233
5 32 ms 32 ms 32 ms 69.63.248.97
6 * * * Request timed out.
7 34 ms 35 ms 34 ms te0-6-0-4.mpd21.jfk02.atlas.cogentco.com [154.54
.46.249]
8 40 ms 45 ms 42 ms te0-3-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.44.14]
9 39 ms 41 ms 48 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 41 ms 53 ms 54 ms 38.111.40.114
11 38 ms 48 ms 40 ms 208.95.185.41
Trace complete.
Nettest:
Results inconclusive. Program is still hanging with no results at testing port 80.
I'm a bit confused. The tracert gave truly exceptional results, while the nettest is still doing positively abismally as it has yet to complete even one port test. What's going on here? I have a cable internet connection that can download at over one megabyte per second, and instead it's doing a variably slow under one hundred kilobytes per second and lagging to death when I actually CAN get into a game. (Both Champions and Star Trek Online.)
time outs in a tracert is never good. see hop 6
tracert uses icmp to test which is rarily filtered by routers. ICMP may be blocked by servers or server farms.
nettest test your transfer of game data packets over the ports the game uses (not all but some of the critical ports)
also if you are using win7 or vista you need to have nettest set to run as admin and have it allowed by both your firewall and anti-virus.
to test all the ports the game uses you can uses a web base port checker.
http://www.firebind.com/col.php
(C) Copyright 1985-2001 Microsoft Corp.
C:\>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 9 ms 7 ms 7 ms 24.108.40.1
2 62 ms 11 ms 8 ms 24.108.40.1
3 11 ms 8 ms 11 ms rd1cv-ge3-3-4.gv.shawcable.net [64.59.166.162]
4 14 ms 15 ms 36 ms rc1bb-pos4-0-0.vc.shawcable.net [66.163.77.185]
5 28 ms 27 ms 56 ms rc1ar-pos15-0-0.ed.shawcable.net [66.163.77.221]
6 28 ms 27 ms 28 ms rc1we-tge0-15-2-0.ed.shawcable.net [66.163.70.49
]
7 46 ms 43 ms 43 ms rc2sc-tge0-9-0-0.wp.shawcable.net [66.163.76.110
]
8 70 ms 70 ms 67 ms rc1sh-pos13-0.mt.shawcable.net [66.163.76.73]
9 80 ms 80 ms 79 ms rc1hu-pos1-0.ny.shawcable.net [66.163.76.14]
10 81 ms 79 ms 80 ms rd1ny-pos10-0.ny.shawcable.net [66.163.74.21]
11 91 ms 91 ms 92 ms xe-0-3-0-204.nyc30.ip4.tinet.net [213.200.66.233
]
12 93 ms 131 ms 91 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
13 89 ms 90 ms 89 ms internap-gw.ip4.tinet.net [77.67.77.54]
14 88 ms 87 ms 88 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
15 95 ms 93 ms 102 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
16 94 ms 95 ms 95 ms 208.95.185.41
Trace complete.
C:\>
contacting nettest server..
Local IP: 24.108.41.214
Ping: 91.0 msec
Port: 80: 245 KB/sec 6 KB/sec 259 KB/sec 500
Port: 80: 242 KB/sec 6 KB/sec 256 KB/sec 500
Port: 443: 235 KB/sec 7 KB/sec 249 KB/sec 500
Port: 443: 247 KB/sec 5 KB/sec 261 KB/sec 500
Port: 7255: 110 KB/sec 4 KB/sec 117 KB/sec 500
Port: 7255: 58 KB/sec 2 KB/sec 61 KB/sec 500
Port: 7003: 119 KB/sec 5 KB/sec 127 KB/sec 500
Port: 7003: 92 KB/sec 4 KB/sec 98 KB/sec 500
Port: 7202: 55 KB/sec 5 KB/sec 62 KB/sec 500
Port: 7202: 91 KB/sec 4 KB/sec 97 KB/sec 500
Port: 7499: timed out
Port: 7499: timed out
Port: 80: 240 KB/sec 8 KB/sec 254 KB/sec 500
Idle NIC bandwidth Send: 1 KB/sec Recv: 2 KB/sec
hit return to exit
As you can see from the tracert, Shaw Cable is my ISP.
I have gone in and added nettest, gameclient.exe and the launcher to my firewall exeptions. from late monday on to mid friday the results were playable to " if you die, you wern't prepared " and yes, I still can't solo 10+ Npcs
xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13] is where the issues for ping get higher and what i find doing a WHOIS online make me wonder where the route is takeing the data...
C:\Users\Daddio>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 2 ms <1 ms 1 ms 192.168.1.1
2 20 ms 12 ms 9 ms 7.24.196.1
3 81 ms 17 ms 11 ms 69.63.255.225
4 17 ms 19 ms 20 ms so-5-0-0.gw02.bloor.phub.net.cable.rogers.com [6
6.185.81.77]
5 27 ms 26 ms 32 ms 69.63.248.230
6 29 ms 26 ms 43 ms te0-3-0-1.ccr21.ord03.atlas.cogentco.com [154.54
.10.229]
7 27 ms 26 ms 28 ms te0-5-0-7.mpd21.ord01.atlas.cogentco.com [154.54
.44.173]
8 45 ms 46 ms 51 ms te0-4-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.45.246]
9 49 ms 49 ms 55 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 45 ms 68 ms 53 ms 38.111.40.114
11 45 ms 45 ms 45 ms 208.95.185.41
Trace complete.
contacting nettest server..
Local IP: 99.240.134.18
Ping: 55.6 msec
Port: 80: 30 KB/sec 4 KB/sec 43 KB/sec 500
Port: 80: 20 KB/sec 3 KB/sec 28 KB/sec 500
Port: 443: 19 KB/sec 2 KB/sec 21 KB/sec 500
Port: 443: 27 KB/sec 2 KB/sec 31 KB/sec 500
Port: 7255: 17 KB/sec 1 KB/sec 19 KB/sec 500
Port: 7255: 20 KB/sec 1 KB/sec 22 KB/sec 500
Port: 7003: 27 KB/sec 2 KB/sec 30 KB/sec 500
Port: 7003: 24 KB/sec 3 KB/sec 30 KB/sec 500
Port: 7202: 19 KB/sec 1 KB/sec 20 KB/sec 500
Port: 7202:
Been happening for the past few days. Can't play because of it most of the time.
Just bought digital download deluxe version and I keep getting disconnected after mere seconds of game play. I literally can't get the first objective in the first area done, and that's just walking up to a door and selecting a menu option.
I connect from Israel, via the ISP - Netvision.
Below you'll find my tracert and nettest information:
Tracert:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms 192.168.0.1
2 4 ms 1 ms 1 ms DSL6740U.Home [10.0.0.138]
3 * 35 ms 15 ms 93-173-128-1.bb.netvision.net.il [93.173.128.1]
4 16 ms 15 ms 16 ms coresw2-rb1-ptk-ctx-lns2.bb.netvision.net.il [21
2.143.62.170]
5 19 ms 17 ms 15 ms gw2-ptk-te0-4-0-0-coresw2-ptk-te-6-3.nv.net.il [
212.143.10.226]
6 123 ms 161 ms 128 ms gw2-lnd-gig1-0-0-gw2-ptk.nv.net.il [212.143.12.2
52]
7 161 ms 211 ms 207 ms ten3-1.brdr1.lnd.nv.net.il [212.143.14.137]
8 143 ms 140 ms 130 ms 10.70.1.1
9 115 ms 132 ms 133 ms ldn-b2-link.telia.net [213.248.72.125]
10 136 ms 114 ms 115 ms ldn-tch-i1-link.telia.net [80.91.250.217]
11 114 ms 119 ms 136 ms ldn-b5-link.telia.net [80.91.250.209]
12 119 ms 139 ms 114 ms cogent-ic-125507-ldn-b4.c.telia.net [213.248.70.
238]
13 189 ms 204 ms 189 ms te0-3-0-4.mpd22.lon13.atlas.cogentco.com [154.54
.57.169]
14 224 ms 188 ms 188 ms te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54
.5.122]
15 190 ms 190 ms 202 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
16 193 ms 196 ms 196 ms 38.111.40.114
17 190 ms 202 ms 190 ms 208.95.185.41
Trace complete.
Nettest.exe:
Ping is 187.5 msec
First column is ~70 KB/sec
Second column is ~ 3 KB/sec
Third column is ~80 KB/sec
Idle NIC bandwidth is send: 0KB/sec receive: 0KB/sec
Please help!
I get frequent "server not responding" messages followed by disconnect
Provider: AIST
Location: Samara, Russian Federation
tracert patchserver.crypticstudios.com
1 <1 мс <1 мс <1 мс 192.168.1.1
2 1 ms <1 мс 1 ms tm.skynet.ru [62.106.120.1]
3 86 ms 140 ms 1 ms 62.106.124.15
4 1133 ms 5 ms 15 ms smr-dsr0.rtcentr.ru [195.248.236.197]
5 18 ms 18 ms 18 ms samara-dsr0-ge0-2-59.rt-comm.ru [213.59.5.69]
6 31 ms 31 ms 31 ms 217.106.1.26
7 42 ms 81 ms 42 ms Port-channel2.463.ar1.ARN3.gblx.net [64.213.54.49]
8 143 ms 143 ms 143 ms te0-3-0-3.ccr21.jfk07.atlas.cogentco.com [154.54.14.69]
9 146 ms 146 ms 146 ms te0-3-0-1.ccr22.jfk02.atlas.cogentco.com [154.54.27.205]
10 145 ms 145 ms 146 ms te0-0-0-6.ccr22.bos01.atlas.cogentco.com [154.54.6.9]
11 144 ms 144 ms 144 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
12 146 ms 144 ms 144 ms 38.111.40.114
13 148 ms 148 ms 148 ms 208.95.185.41
nettest:
unable to allocate performance buffer
contacting nettest server..
Local IP: 62.106.126.137
Ping: 150.0 msec
Port: 80: 116 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 316 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 85 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 93 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 1 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 34 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 40 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 46 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 38 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 0 KB/sec 0 KB/sec 0 KB/sec 447
Port: 7499: 32 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 34 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 27 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Pretty terrible result, eh?:)
Everything was fine until Q weekend
this is one of your biggest problems
4 1133 ms 5 ms 15 ms smr-dsr0.rtcentr.ru [195.248.236.197]
and the nettest indicate major throddling and filtering
I concur--looks like bandwidth throttling/shaping.
Tracert:
1 1 ms 1 ms <1 ms 130.245.244.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
It goes on like that, all the way down the 30.
Nettest:
contacting nettest server..
Local IP: 130.245.245.249
Ping: 28.0 msec
Port: 80:
...Stays like this for a while.
So...yeah. Apparently my connection is completely and utterly broken for STO. I can't say the ISP because I have no idea what it is. I'm on university internet, and it all runs through a proxy or something. I suppose I could try to contact the residence department and find out what ISP they use, but I suspect that information won't be worth much.
The key things for me are this:
1. My connection does work for most things. I can stream video up to 720p with no issues. 1080p tends to stall a bit, but I let it buffer for a while.
2. STO was working fine last night (Sept 1,) before the (Sept 2) patch.
So either my University changed something in the last day, or STO did.
the game uses port 7000-7500 . most universities block non standard ports to prevent unauthorized file share. some time the rules may be relaxed during summer time (when most schools are not holding classes) and then increase the rules when school sessions begin again.
also the game normally does not like using proxy connections other than what cryptic already has set up in the launcher unless the proxy is specially setup to handle the port translation for the game.
I'm not sure about the nettest results, 2 of the colums remain at 0, could this be an indication of a local problem?
The lag appears to happen in bursts atm, the game doesn't respond for a while, then it suddenly works fine for 10 to 30 seconds, then it's rubberbanding again, even interracting with objects and menus is laggy, content in it won't load until it unlags for a bit. I'm using Tele 2 from the Netherlands, it's a standard home user 20 mbit ADSL line.
the two columns at zero are not a problem because it looks like you are using a non english version of windows.
the big problem are low values in the second 7003 and the first 7202 reading. indicates an intermit lost of connection problem.
also the jump from hop 10 to 11 in the same domain network is usually indicate of a problem in the hop.
both which could be causing the type of problem you indicate.
contacting nettest server..
Local IP: 24.193.231.221
Ping: 34.5 msec
Port: 80: 520 KB/sec 28 KB/sec 572 KB/sec 500
Port: 80: 722 KB/sec 38 KB/sec 765 KB/sec 500
Port: 443: 472 KB/sec 23 KB/sec 502 KB/sec 500
Port: 443: 770 KB/sec 41 KB/sec 818 KB/sec 500
Port: 7255: 499 KB/sec 22 KB/sec 527 KB/sec 500
Port: 7255: 207 KB/sec 11 KB/sec 220 KB/sec 500
Port: 7003: 372 KB/sec 20 KB/sec 395 KB/sec 500
Port: 7003: 343 KB/sec 19 KB/sec 362 KB/sec 500
Port: 7202: 904 KB/sec 43 KB/sec 959 KB/sec 500
Port: 7202: 860 KB/sec 41 KB/sec 910 KB/sec 500
Port: 7499: 1089 KB/sec 54 KB/sec 1151 KB/sec 500
Port: 7499: 852 KB/sec 47 KB/sec 903 KB/sec 500
Port: 80: 979 KB/sec 37 KB/sec 1037 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 12 KB/sec
hit return to exit
Tracert1:
Trace2
Hop 2 is the biggest issue, apparently.
Nettest1:
Netest2:
Someone please give me a clue about how to improve my connection to STO.