[Rollback - Archosaur Server] UPDATED 11.20.13

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  • Demail - Archosaur
    Demail - Archosaur Posts: 68 Arc User
    edited November 2013
    18. Interruption of Service

    (a) PWE reserves the right to interrupt the Service from time to time on a regularly scheduled basis or otherwise with or without prior notice in order to perform maintenance. You agree that PWE will not be liable for any interruption of the Service, delay or failure to perform resulting from any causes whatsoever.
    (b) You acknowledge that the Service may be interrupted for reasons beyond the control of PWE, and PWE cannot guarantee that you will be able to access the Services or your Account whenever you may wish to do so. PWE shall not be liable for any interruption of the Services, delay or failure to perform resulting from any causes whatsoever.
    (c) PWE has the right at any time with or without reason to change and/or eliminate any aspect(s) of the Services as it sees fit in its sole discretion.
    (d) PWE is not be obligated to refund all or any portion of any Account fee (if any), by reason of any interruption of the Services by reason of any of the circumstances described in paragraph (a) or (b).

    While this is pretty clear to understand. A Roll back is not the same as a Blackout or a Server Failure duo to controlled Computer Failure. A Roll Back does not go in Section 18 (a) or (b). Because a Roll Back has to be performed manually by someone at a computer. The Roll back occurred during "Maintenance" where their "engineering team encountered a critical error that required the Archosaur server to be rolled back to a prior stable state."

    Which means they DO actually have to compensate for what people have lost. How much of what was lost is a toss up. But saying that they do not have to and then referring to the ToS as if it will back them up is wrong. If they are ABLE to replace someones Packs/Vit stones and other INGAME items. Then they are able to held accountable for the RollBack. Whatever "Critical Error" the engineering Team may have found and is keeping on a hush hush, need to know bases, that is fine. But throwing 2x and then sitting around and seeing how long it takes for us to Forget about this is wrong. Just because I dont put money on this game Religiously does not mean my 60 Dollars should go unnoticed. Wither it be 60 or 10 or 200. My money that I make is not to be taken "Well its only alittle bit of money".

    I can only be reasonable for so long about a Roll Back for so long with little to no feed back. As far as people leaving goes. Some may leave because they feel that the last 3-4 days defines what they have done in 1-2 years. But others are leaving because when **** hits the fan, pwi grabs the first umbrella they can find. And I will not be used as an umbrella to cover them up from this mess. Especially not when I get a BS response as "Unfortunately, items, EXP, and coins, and any other character progress lost because of this rollback cannot be recovered by Customer Service. We apologize for any inconvenience this may have caused and we'll be running 2x EXP, spirit, and drops for Archosaur as compensation."

    If all my 60 Dollar lost brings is 2x. Then put it up for a bid in the Bidding Hall!!
    Yes, Scarlette_xX is my mom. No she will not spank me >.>

    *~Forever the nub 24 BM b:surrender~*
  • Faronex - Archosaur
    Faronex - Archosaur Posts: 46 Arc User
    edited November 2013
    ^ love itb:angryb:angryb:angryb:angry
  • BringinDeath - Archosaur
    BringinDeath - Archosaur Posts: 393 Arc User
    edited November 2013
    We apologize for any inconvenience this may have caused and we'll be running 2x EXP, spirit, and drops for Archosaur as compensation."

    This isn't 'compensation' it's an insult
  • Faronex - Archosaur
    Faronex - Archosaur Posts: 46 Arc User
    edited November 2013
    ^ love it b:angryb:angryb:angryb:angry
    too true and they wont even hop on and tell us they are **** us
  • BringinDeath - Archosaur
    BringinDeath - Archosaur Posts: 393 Arc User
    edited November 2013
    Faronex - Archosaur wrote: »
    ^ love it b:angryb:angryb:angryb:angry
    too true and they wont even hop on and tell us they are **** us

    Well i'm just waiting on the outcome. If it isn't fair, then i'm off to play another game & take my CC with me.
  • Faronex - Archosaur
    Faronex - Archosaur Posts: 46 Arc User
    edited November 2013
    Hello Faronex - Archosaur, Please note that, for a short period of time after account creation (3 days), posting new threads is disabled. You will still, however, be able to post replies on already-existing threads as you like. After this probationary period, you'll be able to create threads as normal. Also, please note that your account creation date is determined by the first time you log onto the forums with this account, not when you first create your account. Thank you! -The PWI Team


    funny thing had the account for 2 years but you feel the need to put that up
    cant even manage a damn website let alone a game
    were is anonymous when you need them i bet they could fix the critical error
  • OMGBowPewPew - Archosaur
    OMGBowPewPew - Archosaur Posts: 16 Arc User
    edited November 2013
    GlenRoss - Archosaur wrote: »
    PewPew did you manage to re-buy your tome? Surely the seller was still interested.

    I couldn't reach him unfortunately but I found a merch that was screwed over pretty badly by all this and needed to recoup some losses fast and we made a deal. All i know is i wasn't going to wait another 4 months man, so Im glad I was able to fix it or I would have flown this coop.
    [SIGPIC][/SIGPIC]
  • BringinDeath - Archosaur
    BringinDeath - Archosaur Posts: 393 Arc User
    edited November 2013
    OMGBowPewPew - Archosaur wrote: »
    I couldn't reach him unfortunately but I found a merch that was screwed over pretty badly by all this and needed to recoup some losses fast and we made a deal. All i know is i wasn't going to wait another 4 months man, so Im glad I was able to fix it or I would have flown this coop.

    Well, in a way, i'm glad that at least there is SOME good in this crappy outcome
  • Faronex - Archosaur
    Faronex - Archosaur Posts: 46 Arc User
    edited November 2013
    Also, please note that your account creation date is determined by the first time you log onto the forums with this account, not when you first create your account. Thank you! -The PWI Team
    pls dont point that out i already read it and i said what i said inspite of that
  • GlenRoss - Archosaur
    GlenRoss - Archosaur Posts: 430 Arc User
    edited November 2013
    mundt72 wrote: »
    Anyone in the I.T. world knows before any maintenance to a server you have a backup. Where was this backup? Why was a rollback necessary? Is it because they did not find the critical error until days later? I been in I.T. for over 20 years and seen some dodgy **** but it is not hard to rollback code to a more stable version and still restore the part of the database that help all the players progress. I hope this is not a start of things to come!

    I'm happy to offer my technical skills for free in order to stop nonsense like this from happening again!

    If you're in IT you have to know that databases don't aren't fully backed up every time. Bet the farm that PWI is fully backed up weekly, with incremental backups (changes are saved) daily or better. If the full backup is corrupt, there is little chance of recovery without a rollback (depending, of course, on the nature and extent of the corruption).

    Perfect World was rolled back to the last known good backup.

    From there it's tricky. If you recover SOME of the incrementally backed up data but not others, you are, in effect, choosing winners and losers from the event. Your choices:

    1) Leave everything as it was on Saturday. People who accomplished something special since then will freak out.

    2) Forensically recover as much of the transactional data as possible and make that right. Everyone who didn't get the benefit of the recovery will freak out, either because #1 still applies to them or because others moved their toons forward while the person freaking out did not, putting them at a disadvantage.

    3) Take players' word for what they lost and replace it. Never gonna happen. Rampant fraud would result.

    4) Blanket the world in significant compensation (something about 1000 times better than 2x). The biggest victims of the rollback will still be angry and unconsoled. Many others will feign anger even though they gained more than they lost, simply because we're taught by society to rage against the machine, whenever we can find an excuse. For most, the anger will pass, gradually.

    I think #1 or #4 will happen, though I hope they will also try to perform #2 for exceptionally large losses as some have described on this forum.
    [SIGPIC][/SIGPIC]
  • GlenRoss - Archosaur
    GlenRoss - Archosaur Posts: 430 Arc User
    edited November 2013
    OMGBowPewPew - Archosaur wrote: »
    I couldn't reach him unfortunately but I found a merch that was screwed over pretty badly by all this and needed to recoup some losses fast and we made a deal. All i know is i wasn't going to wait another 4 months man, so Im glad I was able to fix it or I would have flown this coop.

    Glad you were able to recover. Glad you didn't leave.

    Not glad that you have a Dominance Tome. b:chuckle
    [SIGPIC][/SIGPIC]
  • BarGil - Archosaur
    BarGil - Archosaur Posts: 10 Arc User
    edited November 2013
    does arch server got a GM ?

    i mean is there any specific that its his / her job to fix, band, answer, etc' etc' in our server like in other server which can be address at a time of a need ?
  • Faronex - Archosaur
    Faronex - Archosaur Posts: 46 Arc User
    edited November 2013
    i tried talking to one a few time never got a reply so i think so they are just lazy or somthing
  • BDoomed - Archosaur
    BDoomed - Archosaur Posts: 395 Arc User
    edited November 2013
    its no point, these people are just sitting back eating some pop corn enjoying us QQ call it quits, but be sure am going to run my anti pwi campaigne, also i be look out for any sort of physical address of yours, and i will make sure to put it on forums, even if 2 people stay near your area, i did like to have them the pleasure of **** you up in real life XD!!

    And yeah stop trying to figure out more ways to **** up people...
  • BringinDeath - Archosaur
    BringinDeath - Archosaur Posts: 393 Arc User
    edited November 2013
    Well something else has now just happened to me so yet ANOTHER ticket has been sent

    This game is becoming a JOKE!!!
  • Faronex - Archosaur
    Faronex - Archosaur Posts: 46 Arc User
    edited November 2013
    oh what a happend and yes post it if you find it i might just have enough flier miles to get there
    im pissed i want my sword give it to me or **** give me your sword mister or misses gm
  • Fissile - Archosaur
    Fissile - Archosaur Posts: 607 Arc User
    edited November 2013
    BDoomed - Archosaur wrote: »
    the 600+ mil i lost, was through such rare artifacts, i dont want to name them here as there would be people putting me in the faking list, but yeah, am in deficit to be exact of 622mil from this toon, and then another 10mil from my shop alt. None of which are returned....

    Also some weird points, charm usage never rolled back, Auto-pot timer didn't roll back, TW map didnt roll back.... and i just hope as some one pointed out, that as you are not replying your actually trying to figure how to get things back to normal.....

    I notice damage rankings didn't roll back either. But yeah, having what we all had on Sunday doesn't make us whole. I refined my armor before NW using Tisha stones. 5 attempts succeeded on 7 pieces of armor. (I went from 7 gears +10 to 5 gears +11 and 2 gears +9). Yeah I have my 7 celestones and Tisha's back, but odds are I won't be so lucky if I try again.

    I'm also out a few hundred million from merchanting during the chips sale (which I can't get back because the chips sale is over). I was very worried when I first logged in and saw I was missing over 100 GSTs until I realized a ton of dragon orbs reappeared in my bag. b:chuckle

    I'll just take a break til all this blows over maybe they will give us something nice out of it...
    [SIGPIC][/SIGPIC]
  • BringinDeath - Archosaur
    BringinDeath - Archosaur Posts: 393 Arc User
    edited November 2013
    Faronex - Archosaur wrote: »
    oh what a happend and yes post it if you find it i might just have enough flier miles to get there
    im pissed i want my sword give it to me or **** give me your sword mister or misses gm

    won't say what's happened. I just hope tech support can explain it
  • Gyurakzoltan - Archosaur
    Gyurakzoltan - Archosaur Posts: 683 Arc User
    edited November 2013
    OMG Did You all saw this? "Buy PWE prepaid cards and earn 15% Bonus ZEN!" 1 day after a rollback where ppl lost shietload of things and there is still no solution PWE posting on Facebook prepaid cards...omg..how many ppl will use this Bonus on PWI...just wondering b:laughb:laughb:laugh
    pwcalc.com/962fb48be545fa7b

    [SIGPIC][/SIGPIC]
  • Irrelephant - Archosaur
    Irrelephant - Archosaur Posts: 3 Arc User
    edited November 2013
    and now we wait for it to happen all over again.
  • BDoomed - Archosaur
    BDoomed - Archosaur Posts: 395 Arc User
    edited November 2013
    word is out that RT is going to get a roll back too is this true ? poor people......
  • Ruechen - Archosaur
    Ruechen - Archosaur Posts: 30 Arc User
    edited November 2013
    Aritorsha - Archosaur wrote: »
    I think it was selective. All items I had purchased and sold were reversed, but I have heard of others experiencing item and coin losses.

    its selective the items i bought are gone but money was not returned either b:surrender
    [SIGPIC][/SIGPIC] yeѕ, ι нαve тwo мodeѕ..ι ғeαr ɴoтнιɴɢ υɴleѕѕ ι'м ѕтυcĸ вeнιɴd α вαrв wιтн eхceѕѕιve ɢαѕ
  • F_M_Joshua - Archosaur
    F_M_Joshua - Archosaur Posts: 390 Arc User
    edited November 2013
    BDoomed - Archosaur wrote: »
    word is out that RT is going to get a roll back too is this true ? poor people......



    Yes, they are going to roll back Archosaur and Raging tides to day 1 to fix all the problems, impliment all of the updates, then let everyone back on to 2 very clean servers. No more r9rrs, No more "I glitched my way to 105" players, No nothing. There will be a short time of QQing but then it will stop...... as most of the population does after some time.
    f:naughty

    XD
    If you don't like the way I talk, please, for everyone's sanity, keep in mind that I have ASPERGERS. I don't see a reason to not tell you like it is, or what I think of you. If you are being an idiot, or one minded, I tend to disregard you like trash.
  • SeaAnna - Archosaur
    SeaAnna - Archosaur Posts: 207 Arc User
    edited November 2013
    This shows the insensitivity of PWI! This makes sense!

    Lots of people spent money on items you took them!

    So you offer a promotion on zen so we will spend more money to regain what your
    error caused us to lose!

    Your right it makes perfect sense if you have money to waste or have no brain

    Next roll back? After people spend money on to regain stuff? Do the little side step and

    Play it again PWI b:thanksb:chuckle
  • LadyAgrona - Archosaur
    LadyAgrona - Archosaur Posts: 257 Arc User
    edited November 2013
    My understanding is that PWI is in California, granted I am US central time but 5pm is hardly morning and no answer yet? WTF PWI? Busy with the lawyers finding out if its a good idea to *** us? Hmmm....?
  • Ryonz - Archosaur
    Ryonz - Archosaur Posts: 5 Arc User
    edited November 2013
    sooooooo GMS or PWI Tech guys w/e
    Can we get the reason which caused u derps had to rollback our entire server??
    i mean like what KIND of critical error u guys had
    the reason u gave us *we encountered a critical error so we had to rollback ur server* is too vague
    even a monkeyhead can come up with a better excuse than that(sry no offence to monkeys)
    cuz without knowing the actual reason why u had to do the rollback,i feel like ppls are just wasting their time raging (which is already wasted) here on forums
  • LadyAgrona - Archosaur
    LadyAgrona - Archosaur Posts: 257 Arc User
    edited November 2013
    LadyAgrona - Archosaur wrote: »
    My understanding is that PWI is in California, granted I am US central time but 5pm is hardly morning and no answer yet? WTF PWI? Busy with the lawyers finding out if its a good idea to *** us? Hmmm....?

    Hello Tammy

    Unfortunately, items, EXP, and coins, and any other character progress lost because of this rollback cannot be recovered by Customer Service. We apologize for any inconvenience this may have caused and we'll be running 2x EXP, spirit, and drops for Archosaur as compensation.
  • Mertrond - Archosaur
    Mertrond - Archosaur Posts: 6 Arc User
    edited November 2013
    OK, Great I have my gold back. Now when are you going to reinstate the sale prices in the boutique so we can repurchase the items that we had used that gold to buy? Simply giving our money back is not a replacement of the goods we purchased, actually its only half enough. I would not have put gold on my account to purchase at full price, I did it because you promised to sell me a certain amount of goods for that price which is no longer available. So now I sit here with lots of gold but not the goods I want. When will the sale be reinstated or when will you reverse the charges and give me my real money back?
  • F_M_Joshua - Archosaur
    F_M_Joshua - Archosaur Posts: 390 Arc User
    edited November 2013
    Mertrond - Archosaur wrote: »
    OK, Great I have my gold back. Now when are you going to reinstate the sale prices in the boutique so we can repurchase the items that we had used that gold to buy? Simply giving our money back is not a replacement of the goods we purchased, actually its only half enough. I would not have put gold on my account to purchase at full price, I did it because you promised to sell me a certain amount of goods for that price which is no longer available. So now I sit here with lots of gold but not the goods I want. When will the sale be reinstated or when will you reverse the charges and give me my real money back?

    The short answer is: No.

    The long answer involves them flipping you off.
    If you don't like the way I talk, please, for everyone's sanity, keep in mind that I have ASPERGERS. I don't see a reason to not tell you like it is, or what I think of you. If you are being an idiot, or one minded, I tend to disregard you like trash.
  • jessami
    jessami Posts: 191 Arc User
    edited November 2013
    Mertrond - Archosaur wrote: »
    OK, Great I have my gold back. Now when are you going to reinstate the sale prices in the boutique so we can repurchase the items that we had used that gold to buy? Simply giving our money back is not a replacement of the goods we purchased, actually its only half enough. I would not have put gold on my account to purchase at full price, I did it because you promised to sell me a certain amount of goods for that price which is no longer available. So now I sit here with lots of gold but not the goods I want. When will the sale be reinstated or when will you reverse the charges and give me my real money back?

    That's actually a VERY good point. If they have to actually give people their real money back instead of gold they'll listen a lot faster. Would that be feasible for people to ask for cash refunds until something is done to change the situation?

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