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Astral Diamond Exchange and Auction House Offline
dezstravus
Member Posts: 2 Arc User
Hey All,
The Astral Diamond Exchange and the Auction House have been temporarily taken offline to resolve a high priority bug.
At this time we are still investigating the details regarding the issue and will post more information as the situation progresses.
As the issue involves in-game currency, we understand that there may be questions regarding the follow up actions needed to ensure that the economy remains fair and balanced. At this time we are still in the process of collecting the data, but plan to share details regarding follow up actions once the investigation concludes. Thank you for your patience and understanding while we continually smooth out issues during open beta.
Sincerely,
Dezstravus and the Neverwinter Team
Update 12PM Pacific: We are still investigating the situation. There is a high likelihood that we will be performing character-specific rollbacks on any accounts that were found to be utilizing the exploit. Additionally, we are investigating the extent of what can additional steps can be taken to remove any illegitimately obtained Astral Diamonds that have entered into the economy. We are also investigating the possibility of a shard-wide rollback.
Update 12:15PM Pacific: We're bringing the shards down temporarily to better investigate the issue. Estimated downtime is 1 hour. Thank you!
Update 12:45PM Pacific: We're still investigating the issue and will have more information for you as soon as possible. Thank you for your patience!
Update 12:55PM Pacific: The shard downtime will be extended for two more hours as we address the AD/AH issue. More details soon - thank you!
Update 1:30PM Pacific: We are identifying the accounts that have utilized the AH exploit and will be taking action against said accounts. We are also still investigating the severity of the issue and its impact on the game, and from this information we will take corrective action. Estimated downtime is at least two more hours.
Update 5:15 PM Pacific: We have most of the information in-hand, but are waiting on a few final details to determine our plan of action. To clarify one thing I've seen around on Twitter, whatever we ultimately decide to do, a full character wipe will not happen. We're doing everything we can to minimize the impact of this fix, so that it changes what must change, but not much else. Thank you all for your patience, we appreciate it and will have you back in-game as soon as possible.
Update 6 PM Pacific: We're still finalizing the plan of action. Once everything is locked in, we'll be posting everything, so keep your eyes on Facebook, on Twitter and on our forums -- we'll make sure it goes everywhere. Thank you all again, we appreciate your support and patience.
Update 6:35 PM Pacific: We have a plan of action. We're verifying the exact timeline with the Neverwinter team, then we'll be triple-checking the planned forum post with all key stakeholders before posting. We're not finished yet, folks, but we're getting closer.
Update 9 PM Pacific: The post about our plan of action is being confirmed -- stay tuned, folks, we're getting closer.
The Astral Diamond Exchange and the Auction House have been temporarily taken offline to resolve a high priority bug.
At this time we are still investigating the details regarding the issue and will post more information as the situation progresses.
As the issue involves in-game currency, we understand that there may be questions regarding the follow up actions needed to ensure that the economy remains fair and balanced. At this time we are still in the process of collecting the data, but plan to share details regarding follow up actions once the investigation concludes. Thank you for your patience and understanding while we continually smooth out issues during open beta.
Sincerely,
Dezstravus and the Neverwinter Team
Update 12PM Pacific: We are still investigating the situation. There is a high likelihood that we will be performing character-specific rollbacks on any accounts that were found to be utilizing the exploit. Additionally, we are investigating the extent of what can additional steps can be taken to remove any illegitimately obtained Astral Diamonds that have entered into the economy. We are also investigating the possibility of a shard-wide rollback.
Update 12:15PM Pacific: We're bringing the shards down temporarily to better investigate the issue. Estimated downtime is 1 hour. Thank you!
Update 12:45PM Pacific: We're still investigating the issue and will have more information for you as soon as possible. Thank you for your patience!
Update 12:55PM Pacific: The shard downtime will be extended for two more hours as we address the AD/AH issue. More details soon - thank you!
Update 1:30PM Pacific: We are identifying the accounts that have utilized the AH exploit and will be taking action against said accounts. We are also still investigating the severity of the issue and its impact on the game, and from this information we will take corrective action. Estimated downtime is at least two more hours.
Update 5:15 PM Pacific: We have most of the information in-hand, but are waiting on a few final details to determine our plan of action. To clarify one thing I've seen around on Twitter, whatever we ultimately decide to do, a full character wipe will not happen. We're doing everything we can to minimize the impact of this fix, so that it changes what must change, but not much else. Thank you all for your patience, we appreciate it and will have you back in-game as soon as possible.
Update 6 PM Pacific: We're still finalizing the plan of action. Once everything is locked in, we'll be posting everything, so keep your eyes on Facebook, on Twitter and on our forums -- we'll make sure it goes everywhere. Thank you all again, we appreciate your support and patience.
Update 6:35 PM Pacific: We have a plan of action. We're verifying the exact timeline with the Neverwinter team, then we'll be triple-checking the planned forum post with all key stakeholders before posting. We're not finished yet, folks, but we're getting closer.
Update 9 PM Pacific: The post about our plan of action is being confirmed -- stay tuned, folks, we're getting closer.
Post edited by dezstravus on
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Comments
Should I even play at this point? Or will I lose any progress? May? Will? Etc.?
This post could be so much more informative.
There won't be a rollback as far as we can tell. "Gathering data" is pointless. There's no need together data. The data is in their face.
What's the point gathering data then a day down the road they decide to roll back. People lose 12+ hours of game play and especially people who only play the weekend and have no clue what's going on. That's going to effect them more than the rest of us on here who are weary not to get on.
Stupid exploiters are at it again. This is the result of all those negative AH bids you've seen. Someone found a way to exploit that and create massive AD dumps. There's going to have to be some significant economy balancing after this so I'm very curious to see what steps they take. Hopefully, anyone touching that bug gets a perma-ban and their transactions unwound and obliterated.
(emphasis mine)
When ever the game goes live.
Honestly, I can't see the economy recovering after this. It was already in a weakened state after the last ad generating glitch, and this really, really messed it up. We're talking trillions of ad has been generated out of nothing. Trillions of ad has already been placed back into the economy. Even if those who abused are banned, the money's still there. And it's sitting there on the accounts of many other people, quite a few of which did nothing wrong other than accept a trade.
What I want to ask is, well, what's going to happen now? What's going to happen to the people who've purchased zen, only to have it bought out for a now worthless currency? What's going to happen with the economy? What's going to happen to the game now that this has happened? I know y'all are in a bit of a pickle, but I'm pretty sure the player base would appreciate a little information. Being kept in the dark like this isn't fun.
Most folks are wondering if we should even log in today or not (possible rollback, wipe, etc.).
^ This. If you leave the servers up, you leave this possibility up in the air and make playing a dubious venture.
I mean do you not understand that unless you ROLLBACK that your not fixing anything except the bug?
Unless that is your plan and your just gonna fix the bug and let all the currency stay in the game...
I really hope not because you will have a lot of angry people on your hands.........
The game already did go live, they use open beta term in games now so they can collect real cash and not be held accountable for loss purchased merchandise do from the effects of bug glitches. There is a law even when it comes to games that if your unsatisfied with what you have purchased "money spent in a game" they must give you a refund. The beta tag is a flag to side track this law.
So... I clicked and what are you on top of exactly? Just another "hey we're looking into it, no details though". I understand you need to go into damage control at this point but treating your users like idiots and keeping them in the dark is not the way to go about it. People are out for blood and at this point you're just tempting them.
Please for the love of god, tell us what you're looking into exactly? A wipe? Rollback?
That exploit was going on for at nearly a day. By the time the AH went down, EVERY SINGLE auction had negative values in them. People that posted any item in the AH got absolutely NOTHING for them because if an exploiter hit their auction with the bug, the exploiter could make a billion AD off a single auction while the person who was honest and had nothing to do with it and just wanted to sell their items got absolutely NOTHING for it.
How about all the exploiters that have bought items like cats and mounts and gave them away to people? What about those exploiters that bought said items and asked for gold in exchange?
The economy right now is GONE. ABSOLUTELY GONE. There's people running around with rank 9 runes and Greater runes. A few hours before the AH went down, and even before everything was set to negative values, people were selling their items for TENS of millions of AD.
The Zen market crashed as well. There was no Zen to be purchased at all in all servers. Half a million orders to buy Zen at 500 AD a pop because exploiters were buying out all the Zen from the store.
The ONLY way to remedy the situation is the do a 24 hour rollback on all the servers. Look at the gateway logs, because there were also a few individuals that was using the exploit before it was known to everyone within these past 24 hours.
I understand dealing with the exploiters will take time, it won't happen overnight, but we NEED a 24 hour rollback on all characters. Otherwise, this game will be officially dead.
I think its probably about 99% likely that they will do a full rollback to fridayish. I dont know why people complain about rollbacks that much though. They would refund all real world zen purchases made since then and you would be in exactly the same place you were. Easy nuff.
Turns out f2p mmos are plagued with horrible communities that would rather be angry than try and understand how game economies actually work.
Hopefully this gets cleared up today and we can all get back to playing. Easy enough.
This exploit has been going on for 3 days now. It has been kept quiet and low key but in the last 24 hours exploded.
Yep of course they could also mass perma ban the pers and return the AD and Zen to the economy, I just wonder what those who are predicting doom are going to say when the sky doesn't fall?
They need to wipe or I garuantee they get hit with a class action law suit...All the people who paid money would have a case...They need to wipe and refund ad and zen to purchasers.
u understand NOTHING
this exploit is not live since 24 hours. its live since beta release. its only PUPLIC since 24 hours. nothing more.
so no rollback will fix this ****.