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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Launcher issues - Read the first post for solutions

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  • cesco8333cesco8333 Member, Neverwinter Beta Users Posts: 0 Arc User
    edited April 2013
    ysaid wrote: »
    I've seen it said several times in this thread and others that the error in connecting to the launcher has been fixed but I can't find how to fix it. I just keep getting the 'trying to update launcher message' - 2 times, then get the patcher error - The patchclient got a message while it was in a state with no response function. Can someone point me in the direction on the fix for this.

    Replacing the Main EXE worked for me! ;)
  • mrsupreme9mrsupreme9 Member Posts: 1 Arc User
    edited April 2013
    I have submitted the error. Ticket ID 14459538
  • donaldlkdonaldlk Member Posts: 8 Arc User
    edited April 2013
    mine laucher dont show up.. i tried 50 times + and still dont show up .. its just me?.. please an answer will be nice =)
  • zwinkerchenzwinkerchen Member Posts: 1 Arc User
    edited April 2013
    Well im really surprised that u found a working fix in this short amount of time. :)
  • xthalocxthaloc Member Posts: 9 Arc User
    edited April 2013
    cmpinpointerror wrote: »
    Please submit the report so we can investigate.

    i keep submiting them.. same thing.
  • kaasdoekkaasdoek Member Posts: 0 Arc User
    edited April 2013
    even if you manage to log in guys. The game is unplayable, average 1.3k ping with a 20mb connection.
  • insperainspera Member Posts: 4 Arc User
    edited April 2013
    cmpinpointerror wrote: »
    Please submit the report so we can investigate.

    20344277
    Sent it about 30 times now! :'(
  • cmpinpointerrorcmpinpointerror Member, Moonstars, Neverwinter Beta Users, Cryptic Developers, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Founder's Pack Users Posts: 646
    edited April 2013
    ysaid wrote: »
    I've seen it said several times in this thread and others that the error in connecting to the launcher has been fixed but I can't find how to fix it. I just keep getting the 'trying to update launcher message' - 2 times, then get the patcher error - The patchclient got a message while it was in a state with no response function. Can someone point me in the direction on the fix for this.

    Fix is on the first post I created.
  • hoodedshadowxhoodedshadowx Member Posts: 3 Arc User
    edited April 2013
    I'm getting a crash error whenever I try to login after entering my account information. CrypticError pops up and closes the game.
  • cmpinpointerrorcmpinpointerror Member, Moonstars, Neverwinter Beta Users, Cryptic Developers, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Founder's Pack Users Posts: 646
    edited April 2013
    kaasdoek wrote: »
    even if you manage to log in guys. The game is unplayable, average 1.3k ping with a 20mb connection.

    Known. We're updating you on that issue here: http://nw-forum.perfectworld.com/showthread.php?163651-In-game-issues-Lag-rubber-banding-Updates-here. Please stick to launcher issues on this thread.
  • krajcarkrajcar Member, Neverwinter Beta Users Posts: 1 Arc User
    edited April 2013
    hoodedshadowx wrote: »
    I'm getting a crash error whenever I try to login after entering my account information. CrypticError pops up and closes the game.

    Unfortunately the same here
  • folly8folly8 Member Posts: 5 Arc User
    edited April 2013
    syto123 wrote: »
    Same problem here,asking already 1h but none answer me yet.

    I tried logging on with my e-mail as the username and it worked. Try logging with your e-mail. At least the launch patcher is working.
  • hoodedshadowxhoodedshadowx Member Posts: 3 Arc User
    edited April 2013
    folly8 wrote: »
    I tried logging on with my e-mail as the username and it worked. Try logging with your e-mail.

    Tried that but still keep getting the CrypticError.
  • evulrayevulray Member Posts: 4 Arc User
    edited April 2013
    cmpinpointerror wrote: »
    Please submit the report so we can investigate.

    Done. I'm running win8 x64 and chrome browser (not that i've got any 403 error). Tried opening the key redemption page in both chrome and iexplorer just in case. And running as administrator. And a reinstall.

    EDIT: The CrypticError occurs even if I leave the account name/password fields blank. Hit LOGIN button = CrypticError
  • syto123syto123 Member Posts: 8 Arc User
    edited April 2013
    folly8 wrote: »
    I tried logging on with my e-mail as the username and it worked. Try logging with your e-mail.

    Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you! Hope I will now not get any errors :S
  • kawoosekawoose Member, Neverwinter Beta Users Posts: 2 Arc User
    edited April 2013
    When i start the lauchner i just get the message : "patcher is running". But instead of a play button there is just a cancel button... no change in 30 min :/
  • folly8folly8 Member Posts: 5 Arc User
    edited April 2013
    syto123 wrote: »
    Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you! Hope I will now not get any errors :S

    You're welcome amigo.
  • thorurhthorurh Member Posts: 5 Arc User
    edited April 2013
    When patching i'm getting the error 36 which stops the patching and restarts it. Thing is it just keeps restarting over and over again. Can't seem to find any solution to this issue. Any help would be much appreciated.
  • marszal93marszal93 Member Posts: 3 Arc User
    edited April 2013
    thorurh wrote: »
    When patching i'm getting the error 36 which stops the patching and restarts it. Thing is it just keeps restarting over and over again. Can't seem to find any solution to this issue. Any help would be much appreciated.
    Error 36: A file was locked that could not be open for writing.
    Log said to me: Cannot create file <C:/Program Files<x86>/Cryptic Studios/Neverwinter/Live/nvtt.dll>
    PatchClientLib Error: the patchclientlib is returning error code: 36

    It seems u have the same problem. Putting nvtt.dll there manually doesn't change anything.
  • insperainspera Member Posts: 4 Arc User
    edited April 2013
    rigglez10 wrote: »
    Hi There,

    It doesn't seem like many people are getting this error message. But I've been getting this the whole time. I've tried the updated executable. Even when there is nothing entered in the login details when clicking the login button the Launcher crashes. Also hitting the enter key once the details are entered does absolutely nothing.

    CGRv9bi.png

    Thanks! :)

    Just a query, the people who are getting this, did you download from Direct or Torrent? Maybe an issue with the download?

    I have the issue and I used Direct
  • pjskiminpjskimin Member Posts: 1 Arc User
    edited April 2013
    I replaced the .exe file but now when i try to start launcher i get "Neverwinter.exe is not a valid win32 application." I still can't get the launcher patched.
  • asmodai77asmodai77 Member Posts: 0 Arc User
    edited April 2013
    I downloaded from the GameFront mirror.
  • cragarioncragarion Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited April 2013
    The update 7 fix didn't work,
    when I start the launcher and log in it says patching but nothing happens.
  • rigglez10rigglez10 Member Posts: 3 Arc User
    edited April 2013
    I'm getting that issue and I downloaded from Torrent initially.
  • sirjoqersirjoqer Member, Neverwinter Beta Users Posts: 4 Arc User
    edited April 2013
    downloaded EXE file and now it says connecting to the account server and hangs there and throws me back to login
  • xthalocxthaloc Member Posts: 9 Arc User
    edited April 2013
    inspera wrote: »
    Just a query, the people who are getting this, did you download from Direct or Torrent? Maybe an issue with the download?

    I have the issue and I used Direct

    I have the same problem, and i used the torrent
  • donaldlkdonaldlk Member Posts: 8 Arc User
    edited April 2013
    mine launcher still dont show up .. any help please? tank you =)
  • evulrayevulray Member Posts: 4 Arc User
    edited April 2013
    regarding the CrypticError; I tried closing TeamViewer, and now I don't get the error anymore. Might be a coincidence, but might be worth a try if you run teamviewer or any other remote desktop software...

    EDIT: IT'S WORKING NOW! NO CRYPTICERROR!
  • thorurhthorurh Member Posts: 5 Arc User
    edited April 2013
    Thats exactly my problem, yes. I also tried to create the nvtt.dll file manually, but nothing happend. Hope someone finds a fix to this soonish. Atleast I havent seen any fix for this yet..
  • alsarothalsaroth Member, Neverwinter Beta Users Posts: 0 Arc User
    edited April 2013
    cmpinpointerror wrote: »
    For players with a "The patchclient got a message while it was in a state with no response function" error, please download this file and replace your Neverwinter.exe file with this where you installed the game.

    Download link: http://download.perfectworld.com/nw/launcher/Neverwinter.exe

    Worked like a charm! Thank you! I'll buy some more Zen to show my appreciation :)
    "A rare display of intelligence, undoubtedly fleeting." - Edwin Odesseiron
This discussion has been closed.