Same here. I bought the Guardian Pack. I can't seem to download or even find my Guardian title:( When I go to the Founders Packs page, it does recognize that I bought the Guardian Pack. No beta key or download though. What am I missing?
Extra info: When I go to the 'Redeem a Key' page, it only says that I bought the Starter kit. That page doesn't show my Guardian purchase:(
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mosspacoMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 1Arc User
edited February 2013
i bought the Guardian Pack its says i cant play the game right now
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bl4xorMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 3Arc User
edited February 2013
didnt see the guardian package on the redeem key page can anyone of the devs check it and give me my beta acess?
need fast help please want to play this weekend
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daltharjagaMember, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 1Arc User
edited February 2013
When I try and login I get the following message "You are not allowed to play right now". I have reinstalled and also downloaded the client again and still keep getting the same message when I try and login.
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iamtruthseekerMember, Moonstars, Neverwinter Beta UsersPosts: 0Arc User
edited February 2013
Two things:
1) Your account is automatically flagged. No key needed.
2) It's not 1200 PST yet.
bl4xorMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 3Arc User
edited February 2013
when my account is flagged why i cant download and my friend who purchased the same can? and i didnt got my forum title.
since i clicked on the complete link in the email its says on the founder page thanks for supporting but i got nothing and my money is gone
i just tried doing it twice, the one time it said it was cancelled and coudlent go through, so i tried a diff card and it said that my debit/credit has been blocked for 24 hours? i dont understand
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devidollMember, Neverwinter Beta UsersPosts: 3Arc User
I bought the RaiderZ Founder Pack way back last year and still have not recieved any key for this game. Whats up mods?
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tarshierMember, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild UsersPosts: 4Arc User
edited February 2013
I bought the Guardian's Pack Thursday night around 930 pm and have yet to get an email with my beta key. The money has been deducted from my bank account, so I dont know if someone on your end just hasn't hit the receive funds button from Paypal yet or what. Any chance I could see the key before the weekend event is over?
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kainen858Member, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 25Arc User
edited February 2013
I have the same problem. I spent $200 on the Hero of the North founders pack and my account isn't flagged for beta access, which is what happened to you. You can tell, because we don't have our forum titles, which would have meant that we were flagged as having purchased the pack, and therefore eligible to participate in the upcoming beta. It is very nerve wracking. The VIP beta weekend access is part of the package that we are paying actual money for. It says in my virtual wallet for my Perfect World account that the transaction is completed. The money is deducted from my account. I've already paid for the package, yet I haven't received it, nor is there any assurance that I will receive it. Upon completion of my purchase, I received an e-mail saying:
Your Neverwinter Founders Pack Transaction Is Not Complete!
Upon going to this link, I'm only brought to the page where it shows that my purchase has been confirmed. That's it. There's no option to claim my Hero of the North founder's pack.
I have literally tried everything. There's nothing else that I can do. So I have to hope that customer support answers my ticket I submitted in the next hour and thirty-five minutes, or I lose the Beta access that is part of the $200 that I spent.
"I am the knife in the dark."
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tarshierMember, Neverwinter Beta Users, Neverwinter Hero Users, Neverwinter Guardian Users, Neverwinter Knight of the Feywild UsersPosts: 4Arc User
edited February 2013
I haven't tried the support ticket yet, will have to I guess if we dont get a reply here. The scary part of the email I received from paypal had this line in it:
eChecks usually take 3-5 business days to process (estimated: 2/13/2013-2/15/2013). We advise merchants not to ship items until they receive payment.
I sure hope that is not the case!
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kainen858Member, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 25Arc User
edited February 2013
Yeah, e-checks screw everything up because they won't get your money until the 12th, so you won't receive credit for the purchase. I did that originally, then had to call them so that they could cancel that, then resubmit another payment through paypal with just my card instead of my bank account. That way the transaction is completed instantly.
"I am the knife in the dark."
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kainen858Member, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 25Arc User
edited February 2013
Good luck with that though. I've been trying to get through to them since their office opened. Still no luck. Just automatic recordings.
I can't even purchase it, paypal has told me the transaction is going through on their end (just talked to them on the phone), and that it is being declined somewhere in the system here. I also noticed that support has gone down, so maybe it's just a volume thing due to recent popularity and everyone trying to log in at once.
As a solution (if I can ever get the support email or ticket page), paypal has said that if I can get an invoice sent to my paypal, that payment would work 100% of the time, so... fix the support redirect loop please!
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kainen858Member, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 25Arc User
edited February 2013
I might just cancel the pack all together, to be honest.
I would normally go through the support site, but it seems to be down. I purchased the Guardian pack and I have not received my beta key. What can I do?
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tristanamriusMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
edited February 2013
I paid for the Guardian of Neverwinter pack and was charged with 2 separate transactions. One with my credit card on paypal and the other through my paypal(not completing). Due to the paypal transaction it will not allow me to access the download field at all and get the client that I paid to have access to. Perfect World billing support has hung up on me 12 times at this point(Continue to call) and the support page errors with The webpage at Chrome:https://support.perfectworld.com/ci/...c2VjcmV0X2tleQ!! has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.
Firefox:Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
I have cleared my cookies and made sure everything is as it should be but it will not allow me to access the download panel and once the 2nd paypal charge completes I will have paid twice for a game I can not access. Please help me!
kainen858Member, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 25Arc User
edited February 2013
Yep. It's looking like we're screwed.
"I am the knife in the dark."
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solidtxMember, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 24Arc User
edited February 2013
Not working for me either. $200 and nothing works. Installed fine. but cant play or retrieve any goodies. but the extraction of all my money from the bank, well that appears to have worked well.
/update
I understand now that the game doesnt open until 12pm PST. Correction on my part then, will wait until then to cry fowl.
1) Your account is automatically flagged. No key needed.
2) It's not 1200 PST yet.
you tell em iamtruthseeker
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kainen858Member, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 25Arc User
edited February 2013
On the phone with them now. We're working through it I think.
"I am the knife in the dark."
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adamchattawayMember, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 0Arc User
edited February 2013
I try to pay on paypal and it forces me to pay in euros for 166 pounds instead of the US to pounds sterling conversion rate of 126 pounds, i refuse to pay 40 pounds more because you force me to pay int he failed euro. fix my account and let me pay in dollars.
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kainen858Member, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 25Arc User
edited February 2013
UPDATE!
Alright, after thirty call attempts, I finally figured it out. I originally had forgotten my user name for Perfect World, so I did the recovery option. Perfect World then sent me my user name. The problem is that you need to log in with the e-mail bound to your account, not your actual user name (which for me was just my user name + gmail.com). I don't know why Perfect World allows you to use both methods to log into the same account, but literally when I logged in with the actual e-mail as the account name, everything was applied and fine. Best of luck everyone! See you in the Forgotten Realms ;-)
"I am the knife in the dark."
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forevertanfangMember, Neverwinter Beta Users, Neverwinter Hero UsersPosts: 5Arc User
edited February 2013
I got the founders pack and was wondering why I cant get into the game. Is there only certain times in the day that the server is active to play during the beta test weekend??
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tristanamriusMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
edited February 2013
I paid for the Guardian of Neverwinter pack and was charged with 2 separate transactions. One with my credit card on paypal and the other through my paypal(not completing). Due to the paypal transaction it will not allow me to access the download field at all and get the client that I paid to have access to. Perfect World billing support has hung up on me 12 times at this point(Continue to call) and the support page errors with The webpage at Chrome:https://support.perfectworld.com/ci/...c2VjcmV0X2tleQ!! has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.
Firefox:Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
I have cleared my cookies and made sure everything is as it should be but it will not allow me to access the download panel and once the 2nd paypal charge completes I will have paid twice for a game I can not access. Please help me!
tristanamriusMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
edited February 2013
Thank you for supporting Neverwinter!
You may still purchase Neverwinter Starter Kits, or you can pick up a Hero of the North Founder's Pack for additional content!
59.99 USD 13-02-08 ############## Paypal
Completed
Your transaction was successfully completed.
flewelling83Member, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 21Arc User
edited February 2013
i purchased two gaurdian packs because the first one i purchased was through paypal and it would take 5-8 business days to complete so getting into the beta tonight wasnt 100%. so i bought a second on my credit card. when i go to finalize page from the email i got from the completed one it says my transaction is still pending because i have the paypal one pending still. it wont let me complete it even though it says one is complete. thx for any responses.
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tristanamriusMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
i purchased two gaurdian packs because the first one i purchased was through paypal and it would take 5-8 business days to complete so getting into the beta tonight wasnt 100%. so i bought a second on my credit card. when i go to finalize page from the email i got from the completed one it says my transaction is still pending because i have the paypal one pending still. it wont let me complete it even though it says one is complete. thx for any responses.
I have the exact same issue and it does not look like they are doing anything to get this remedied. Their billing phone number will continue to disconnect you and the support console is currently down. Hoping to hear some good news soon.
Comments
Extra info: When I go to the 'Redeem a Key' page, it only says that I bought the Starter kit. That page doesn't show my Guardian purchase:(
need fast help please want to play this weekend
1) Your account is automatically flagged. No key needed.
2) It's not 1200 PST yet.
since i clicked on the complete link in the email its says on the founder page thanks for supporting but i got nothing and my money is gone
So we're not able to download the client till 12 PST?
Your Neverwinter Founders Pack Transaction Is Not Complete!
Your transaction (############) was approved, but you still need to go to https://billing.perfectworld.com/neverwinterhero/complete to redeem your Founder's Pack!
Upon going to this link, I'm only brought to the page where it shows that my purchase has been confirmed. That's it. There's no option to claim my Hero of the North founder's pack.
I have literally tried everything. There's nothing else that I can do. So I have to hope that customer support answers my ticket I submitted in the next hour and thirty-five minutes, or I lose the Beta access that is part of the $200 that I spent.
eChecks usually take 3-5 business days to process (estimated: 2/13/2013-2/15/2013). We advise merchants not to ship items until they receive payment.
I sure hope that is not the case!
As a solution (if I can ever get the support email or ticket page), paypal has said that if I can get an invoice sent to my paypal, that payment would work 100% of the time, so... fix the support redirect loop please!
Firefox:Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
I have cleared my cookies and made sure everything is as it should be but it will not allow me to access the download panel and once the 2nd paypal charge completes I will have paid twice for a game I can not access. Please help me!
Amrius
/update
I understand now that the game doesnt open until 12pm PST. Correction on my part then, will wait until then to cry fowl.
Alright, after thirty call attempts, I finally figured it out. I originally had forgotten my user name for Perfect World, so I did the recovery option. Perfect World then sent me my user name. The problem is that you need to log in with the e-mail bound to your account, not your actual user name (which for me was just my user name + gmail.com). I don't know why Perfect World allows you to use both methods to log into the same account, but literally when I logged in with the actual e-mail as the account name, everything was applied and fine. Best of luck everyone! See you in the Forgotten Realms ;-)
Firefox:Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
I have cleared my cookies and made sure everything is as it should be but it will not allow me to access the download panel and once the 2nd paypal charge completes I will have paid twice for a game I can not access. Please help me!
Amrius
You may still purchase Neverwinter Starter Kits, or you can pick up a Hero of the North Founder's Pack for additional content!
59.99 USD 13-02-08 ############## Paypal
Completed
Your transaction was successfully completed.
I have the exact same issue and it does not look like they are doing anything to get this remedied. Their billing phone number will continue to disconnect you and the support console is currently down. Hoping to hear some good news soon.