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[PS] Dragonbone Vale Launch Week Issues

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  • silente07#2597 silente07 Member Posts: 395 Arc User
    > @bomber#7738 said:
    > The tab to make enchantments account wide is at the Rewards Claim Agent
    > You just need to tab over until it shows, it's kinda hidden like the menu for illusions at the Antiquities Scholars is as well lol.

    I know, Guildies sent screenshots.
    I don’t have that tab
    As in it just cycles back to beginning.
    You have medallions exchange tab, then combat exchange and then nothing. The combat exchange is empty because I exchanged what I have.
    No tab for R5 exchanges
    Just goes back to start.
  • maarte#2715 maarte Member Posts: 40 Arc User

    > @bomber#7738 said:
    > The tab to make enchantments account wide is at the Rewards Claim Agent
    > You just need to tab over until it shows, it's kinda hidden like the menu for illusions at the Antiquities Scholars is as well lol.

    I know, Guildies sent screenshots.
    I don’t have that tab
    As in it just cycles back to beginning.
    You have medallions exchange tab, then combat exchange and then nothing. The combat exchange is empty because I exchanged what I have.
    No tab for R5 exchanges
    Just goes back to start.

    As the other dude said its at reclaim agent not the scholar
  • silente07#2597 silente07 Member Posts: 395 Arc User
    Ugh
    I have was full of self righteous fury too!
    But it did only show up after this last patch. I tried every vendor and Home Screen last night.
  • bomber#7738 bomber Member Posts: 73 Arc User
    edited February 2022

    > @bomber#7738 said:
    > The tab to make enchantments account wide is at the Rewards Claim Agent
    > You just need to tab over until it shows, it's kinda hidden like the menu for illusions at the Antiquities Scholars is as well lol.

    I know, Guildies sent screenshots.
    I don’t have that tab
    As in it just cycles back to beginning.
    You have medallions exchange tab, then combat exchange and then nothing. The combat exchange is empty because I exchanged what I have.
    No tab for R5 exchanges
    Just goes back to start.

    You must talk to the Rewards Claim Agent 😉
    The Rewards Claim Agent is the man on the left side of the desk if you're facing it.
    The Antiquities Scholar is the woman on the right side of the desk if you're facing it, the same one who you get medallions and new enchantment packs from.
  • bomber#7738 bomber Member Posts: 73 Arc User
    edited February 2022

    Ugh
    I have was full of self righteous fury too!
    But it did only show up after this last patch. I tried every vendor and Home Screen last night.

    Well that's truly odd then.

    I initially had a hard time finding them myself, it wasn't until kept tabbing over a few times that I found it lol.
  • trec#2442 trec Member Posts: 6 Arc User
    Can play if using the circle and ps button. Button when loading zone, it locks again. RTQ lock on entrance, relogin, fight 5 minutes, freeze, relogin contine rtq, freeze again. So basically cannot do dungeons. Basically cannot play the game.
  • orochimaru6666orochimaru6666 Member Posts: 7 New User
    still cant log into the game
  • cn1964cn1964 Member Posts: 9 Arc User
    Free memory is a tad over 1 tera so i doubt memory is the issue which also doesn't explain why on the same consol that my wifes account works and she has ten character to my five. Got in after mega spam on ps button and when i laid into first mob it blue screened me so sorry tigerdsk its definitely something else we are not seeing
  • spartan3121#9063 spartan3121 Member Posts: 61 Arc User
    percemer said:

    Greetings,

    While a crash had been fixed last night, players are still experiencing game freezes. We are working on having a fix ready and we hope to have it live later. Once again, sorry for the inconvenience caused by this.

    yes ty so much for the same repetitive meaningless corporate speak update when we are now going on day 4 of not being able to play the game ! great job guys you are the best and most genius development team in the whole world!
  • slohcin13#7963 slohcin13 Member Posts: 18 Arc User
    I see a lot of talk of memory and "memory leakage". Your storage (measured in TB) is not memory, and most likely could not affect the ability of your game to play, only to download/install. Memory refers to RAM (Random Access Memory - measured in GB), is frequently re-written while you play and is reset every time your console powers off. Even if memory is an issue, there would be nothing we can do about it client-side. This is not specific to console, it is standard computer components that always behave the same way.

    While a memory leak is possible, it seems unlikely as it typically happens over time, and the freezing and crashes are immediately noticeable. Again, if it was the problem if would need to be fixed in programming and storage would not affect it.

    As a few people have said, this is likely a mix of multiple issues happening at once rather than a single one. Best I can tell the devs are fixing what they can see first in hopes that it will either a) fix the problem for some weird reason or b) bring another issue to light so they can fix that one.

    Regarding testing or lack thereof, bare in mind that while there are ways in some (most?) coding IDEs (or whatever they are called in game development) to simulate the change from whatever language they were written in to the proprietary ones used by the consoles, these programs are not perfect. Also, testing without being attached to the real final database and without a large number of people in the system will not catch all issues that will inevitably be seen in the live environment. Console test servers would be helpful if enough people would get involved, but I suspect the cost to spin up two more systems might be a bit much.

    "No plan of operations reaches with any certainty beyond the first encounter with the enemy's main force" - Helmuth von Moltke
    Or, as it is usually quoted: "No plan survives contact with the enemy."
  • aceswild269#3704 aceswild269 Member Posts: 2 Arc User
    Any update on the freezing issue?
  • > @"aceswild269#3704" said:
    > Any update on the freezing issue?

    Nope
  • cn1964cn1964 Member Posts: 9 Arc User
    > @"slohcin13#7963" said:
    > I see a lot of talk of memory and "memory leakage". Your storage (measured in TB) is not memory, and most likely could not affect the ability of your game to play, only to download/install. Memory refers to RAM (Random Access Memory - measured in GB), is frequently re-written while you play and is reset every time your console powers off. Even if memory is an issue, there would be nothing we can do about it client-side. This is not specific to console, it is standard computer components that always behave the same way.
    >
    > While a memory leak is possible, it seems unlikely as it typically happens over time, and the freezing and crashes are immediately noticeable. Again, if it was the problem if would need to be fixed in programming and storage would not affect it.
    >
    > As a few people have said, this is likely a mix of multiple issues happening at once rather than a single one. Best I can tell the devs are fixing what they can see first in hopes that it will either a) fix the problem for some weird reason or b) bring another issue to light so they can fix that one.
    >
    > Regarding testing or lack thereof, bare in mind that while there are ways in some (most?) coding IDEs (or whatever they are called in game development) to simulate the change from whatever language they were written in to the proprietary ones used by the consoles, these programs are not perfect. Also, testing without being attached to the real final database and without a large number of people in the system will not catch all issues that will inevitably be seen in the live environment. Console test servers would be helpful if enough people would get involved, but I suspect the cost to spin up two more systems might be a bit much.
    >
    > "No plan of operations reaches with any certainty beyond the first encounter with the enemy's main force" - Helmuth von Moltke
    > Or, as it is usually quoted: "No plan survives contact with the enemy."

    Ram issue doesn't explain why my wifes account on the same consol as my account worked fine from the start yet mine freezes or blue screened since the original update. Try to explain that one.
  • sliced0strife#8253 sliced0strife Member Posts: 7 Arc User
    edited February 2022
    I am able to get on as my ranger only after I deleted all my mail, refined old enchantments, invoked and claimed vip. I do have to restart game after moving to different area since the game freezes during transition periods. Spamming ps button and circle when I load in I’m not sure if it is helping but when I do it and when I don’t there is a difference. My other characters are dead in the water and I had to delete two characters to see if it helped
  • My rogue and other characters still dead in the water though
  • flyball#6248 flyball Member Posts: 219 Arc User
    I have been fortunate to not have this problem, but many online friends are. I did not have much mail, no items held in mail, short friends list, using a ps4. I did have an initial slow load. I have only been playing a year (mod 19). Those playing for a longer time seem to have more problems.
  • matt#1328 matt Member Posts: 2 Arc User
    Freezes or bluescreened after joining world with my characters when logging in,sometimes I have few seconds before freeze.Even after the 440MB patch/fix still doesnt work. Im VIP member who will refund me VIP revards for the days I cant login and AD I cant make because of buged game.
  • matt#1328 matt Member Posts: 2 Arc User
    I am able to get on my caracters today only after spamming circle on loading caracter and 5-6x ps button and it helps otherwise game freezes. I empty my mail, changed 10+ or refined old enchantments. But still have issue to restart game after moving to different area since the game freezes during transition periods. If I need to do this button spamming every time its rediculous.
  • tarrok#1349 tarrok Member Posts: 20 Arc User
    edited February 2022
    Having deleted all my friends I finally got the game to work!

    There is, however, another, although not game-breaking, bug:

    If different load outs have different enchantments slotted, when changing from one load out to another, the enchantments are removed from the enchantment slots.

    Example:

    Load out A: 4 garnet defence enchantments
    Load out B: 1 garnet and 3 citrine defence enchantments.

    Switch from load out A to load out B, you get 1 garnet, 1 citrine enchantment and 2 empty slots, the missing 2 citrines are back in the inventory bag. You have to re-slot the citrines.

    Switch from load out B to load out A, you get 2 garnets and 2 empty slots, the missing 2 garnets are back in the inventory bag. You have to re-slot the garnets.
    Post edited by tarrok#1349 on
  • knowfear4#5964 knowfear4 Member Posts: 26 Arc User
    edited February 2022
    Did this mornings patch. Still freezing. 3 patches, 3 strikes, If this was baseball your out.
  • ivruju#9709 ivruju Member Posts: 4 Arc User
    Patch 10.2 installled. Frozen at home screen. No changes
  • soufjen#8281 soufjen Member Posts: 12 Arc User
    im ingame and have fps limit set off but it still feels like playing at 20fps. this is happening on ps5. is this the memory leak issue everyones talking about?
    eggs
  • knowfear4#5964 knowfear4 Member Posts: 26 Arc User
    edited February 2022
    Memory leak? It feels like the dam has burst. lol Whats sad is it's Friday, so most likely they will not address this again till Monday.
  • lordpatton#5747 lordpatton Member Posts: 4 Arc User
    I REALLY THOUGHT THAT YOU COULD FIX THE GAME. UNFORTUNATELY, YOU HAVE TO REALIZE THAT YOU NEED SOME HELP. THIS EMERGENCY CAN BE RESOLVED QUICKLY IF YOU OUTSOURCE THIS FIASCO. SHOW US HOW MUCH NEVERWINTER CARES…
  • maarte#2715 maarte Member Posts: 40 Arc User
    Stop waiting for a patch if you want to play, delete all your friends list because thats what has fixed it for everyone i know for some odd reason having zero friends on your list fixes the freezing issue to the point you can switch maps as well without using ps button bypass, so zero friends then add them back after is the only solution at this point. Sorry if you dont then you will be waiting more longer without compensation.
  • knowfear4#5964 knowfear4 Member Posts: 26 Arc User
    edited February 2022
    Dude there are people with no friends on their list still crashing. They also have no mail in their inbox. If I delete all my friends on my list who will I play with and how can I add them back if they are deleted? And what guarantee do we have that deleting will fix it? They patch the game 3x and it's still broken. How can they build a game that breaks with basic playstation network architect and think its ok? We should break our ability to play with our friends on other games because they can't get their HAMSTER together? Your high horse smells like a pile of dung.
  • slohcin13#7963 slohcin13 Member Posts: 18 Arc User
    The latest patch fixed it for a number of people, obviously not all, but it implies that it was partly related to the firned list issues and also the removing friends now likely won't make a bit of difference.
  • New patch just hit PS > 10.02. I still freeze instantly upon login.
  • maarte#2715 maarte Member Posts: 40 Arc User
    I digress i hope they fix this for the rest seems a bigger issue than what was suspected
  • tigerdrsk#8993 tigerdrsk Member Posts: 103 Arc User

    Dude there are people with no friends on their list still crashing. They also have no mail in their inbox. If I delete all my friends on my list who will I play with and how can I add them back if they are deleted? And what guarantee do we have that deleting will fix it? They patch the game 3x and it's still broken. How can they build a game that breaks with basic playstation network architect and think its ok? We should break our ability to play with our friends on other games because they can't get their HAMSTER together? Your high horse smells like a pile of dung.

    the new patch fixed my login and i kept my friends on my list, you should do the same and test to make sure it works. don't delete your friend list. that only applies to those that really don't have anyone on their list to test that, some found that was the solution. hopefully yours will work too without the necessity to do that.
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