test content
What is the Arc Client?
Install Arc

Bug Reports & Known Issues

1131416181921

Comments

  • havocwolf1973havocwolf1973 Member Posts: 9 Arc User
    > @strumslinger said:
    > Well met, adventurers,
    >
    > In case you run into any unexpected issues or bugs with Neverwinter during your travels, let us know by posting in this thread so our QA and community teams can look into it. Please give us as much information as possible.
    >
    > You may also submit a ticket to our support at support.arcgames.com.
    >
    > Thank you!
    >
    > Known Major Issues:
    > - On certain occasions, loading out of Helm's Hold, Vellosk and a few other maps, and then logging back in will result in the game freezing on the loading screen. To work around this issue, log into an alternate character, then switch back. You may also submit a ticket to our support at support.arcgames.com.
    > - When in a group, you cannot view some tooltips. To work around this, disable in-game voice chat.
    > - For adventurers unable to download or are running into an error message about "Content cannot be accessed," please restart your console or search for Neverwinter in the store.
    > - Pirate King does not appear on the queue menu.
    > - Red splats do not appear in some dungeons.
    Havocwolf-Dragoons of legend
  • havocwolf1973havocwolf1973 Member Posts: 9 Arc User
    I bought zen through astral diamond exchange the noticed that after doing so ihad an additional 6k diamond vanish i was told by a friend that i was hacked is this the case
    Havocwolf-Dragoons of legend
  • I was wondering about a Starlight Parcel issue me (and others) seem to have.

    I've had quite a few contain only a Gift of Simril and a Winter Novelty item (lantern, iceworks or sky beam).
    The tooltip states that the parcels are supposed to contain (quote):

    "This pack also contains one of the following:

    Refiner's Cache
    Rare Equipment
    Retraining Token Pack
    Zen Market Consumables
    Rank 4 Enchantments
    Seasonal Event Rewards After 5 gifts
    Call-to-Arms Rewards After 15 gifts
    Highly-Sought-After Rewards After 20 gifts
    "

    However quite a few of the parcels contain none of these items. The tooltip says "also contains", not "might contain", or "can contain", so I can't conclude in any other way than that this is a bug. .

    I also purchased 20 parcels with Zen, but that will be all I spend if these are bugged (and honestly I'd like my zen back if there is a bug).
  • I get only the Gift of Simril and a Winter Novelty item 90% of the time as well, I bought a bunch of parcels early to bump my rewards for the whole event and have gotten mostly trash.
  • havocwolf1973havocwolf1973 Member Posts: 9 Arc User
    Same here the last 5 i have opened 1didnt even have gift
    Havocwolf-Dragoons of legend
  • beelzebub#1580 beelzebub Member Posts: 3 Arc User
    I have neverwinter champions charger stuck in my inventory. I got it out of a starlight bag my friend dropped and since i already had one i can't equip it. I can't sell or discard either. So it's just wasting a slot in my brand new runic bag. I know its only 1 slot but i literally cannot do anything with this. Its worth nothing to me yet i have to lug this thing around and waste a slot. Any fixes or workarounds to this?
  • halofire#9678 halofire Member Posts: 32 Arc User
    edited December 2016
    Winter festival bugs:
    Twilight Run: sometimes don't get speed boost after hitting boost strip meaning I run the same speed as if I didn't get the buffs, but the buff is present under characters name, with 4 stacks.

    Twilight Run: 10 players finished race, I came in first with 3030 pts, 2nd was 2910 pts, 3rd 1770, 4th 950, 5th 730. Why did I receive silver instead of gold, with respective awards of 25 lights of simril, 1 brilliant lumen, and 2 rings of light.......... Wtf?

    Never saw so many bugs in a game.

    Update 12/24: the second bug of this post happened again, I won again but received bronze rewards and second place received silver rewards. I took a screenshot this time. Would post screenshot but idk where to.
    Post edited by halofire#9678 on
  • skincarver#2018 skincarver Member Posts: 5 Arc User
    edited January 2017
    ok im currently siting on an extra champions charger,and extra bag of holding (blue holding 24 slots),a neverember guard companion and now an extra masters trowel in my inventory that CANNOT be discarded.four items stuck in my stuff
    Post edited by skincarver#2018 on
  • juvy#1077 juvy Member Posts: 4 Arc User
    I can't finish my recovering relics quest,

    I can't seem to get Tristopher Chettlebell to respond to me, I have the recovering relics quest, I can't abandon it, I can't hide quest path, I can't Hide display, and it will allow me to share it. When I talk to the NPC, all he says is "I expected it to be cold in the north, but this..." and my options are only "Stay warm, Chettlebell."
    On my quest, the part that i'm ready for is "Talk to Chettlebell to trade the Relic for Voninblod"..
    What can I do from here?
  • juvy#1077 juvy Member Posts: 4 Arc User
    Hello, can anyone from arcgames help?
  • killa420#8562 killa420 Member Posts: 7 Arc User
    edited January 2017
    i have a toon 3k+ and decided to start a guild, i have upgraded a few plots lumberyard, Farm, waterdhavian trader and the marketplace all to 1. i kept upgrading structures to 1 as it would not allow me to set the Guild hall as a target.eventually i decided to just try and upgrade guild hall with out setting it as a current target it worked. i noticed i have enough structures now to go straight to Guild hall 3 and then as well to go to 4 and still cannot set the guild hall as the current target. i have tried promoting a new player to leader, promoting my alts, tried all ways of setting a current target (Ui,Sign post,and the steward. and nothing works. i have talked with that stupud ticket service for 2 days over 29 messages back and forth... with no resolution in the meantime this bug is hurting the game play for me and the guild as half the time they cant see the materials needed for current target. please help
    Post edited by killa420#8562 on
  • budman58#0857 budman58 Member Posts: 1 Arc User
    edited January 2017
    When I try to play the fireguard fortress I fight the first battle and then the game glitches up giving me the only option of dying then restart but it still happens
  • burner73burner73 Member Posts: 5 Arc User
    bug on quest area opening the way quest soon as you port in there a glitch causing not even sure what it is playing a trickster rogue will not let me get pass the gate with video issus
  • drklaw812#4422 drklaw812 Member Posts: 1 New User
    Trying to complete Chapter 4: the helm of Brunner and once I start down from the entryway the screen freezes and flashes. Only in the Ashmadai zone.

    Please advise options?
  • ron#8856 ron Member Posts: 1 Arc User
    Their might be a bug in evernight when i go their and try to move it freezes up i am playing on the ps4
  • exious420exious420 Member Posts: 1 Arc User
    the quest opening the way in Neverdeath, not sure whats going on there but could move around the map and managed to finish the quest but could not see anything the entire time i was in the instance neither could the person i was running with.
  • nicebithc#3128 nicebithc Member Posts: 1 Arc User
    Bought 99 enchantments took them from the mail box. Items never showed up in inventory.
  • kingcitywitch#2694 kingcitywitch Member Posts: 1 New User
    For some reason, I am stuck with the "Meet with the Masquerade Master" quest. Cannot abandon it and obviously can't complete it.
    Neverwinter: Kidi Cyril Whim & Olina Wildkin
  • sephi800#7045 sephi800 Member Posts: 9 Arc User
    Character History resets to Veteran from the Dalelands despite that not being what was chosen.
  • I bought a level 70 character and received the "special quest" obtain a companion. To clear the special quest icon, I've tried to accept the quest, which is does not allow me to do. I've done every mission, but still cannot accept or reject the special quest regarding the companion, thus not being able to clear the indicator at the top right hand corner.
  • xtropianxtropian Member Posts: 28 Arc User

    Character History resets to Veteran from the Dalelands despite that not being what was chosen.

    I'm having the same problem. My Tiefling Warlock is showing as a "Battle-Tested Veteran from the Dalelands" instead of a "Clever Opportunist from Neverwinter". :(
  • lucifer0173#3921 lucifer0173 Member Posts: 1 Arc User
    null
    In my guild Peerless. I am guild leader, rank 7, I deposited 34 strongbox keys into the guild repository 1. I tried withdrawing them but it wont let me. I can withdraw anything else in the repository except the keys.
  • xloreliee#1748 xloreliee Member Posts: 6 Arc User
    Well i contacted support and they were not able to help me and said to come here, so here i am. I have strongbox keys in my guild bank that is stuck there. I have permission to withdraw them and it goes through the process to withdraw but never come out, they just stay there so now i have to buy more keys, and lose inventory space because of this. Also I have permissions for all guild members able to donate to the guild bank but only about half can the other half can't. I would like a fix to the key situation asap.
  • lmtuga#3296 lmtuga Member Posts: 9 Arc User
    Hi all,

    Anyone knows how to solve the glitch that prevents you from starting the elemental evil campaign?

    It should unlock when you reach level 60. It will give you the option on special quests to accept it. I had no problem with 2 of my characters, but in one of them I have the campaign available on special quests but can't start it. When I click on it it only has the option goodbye, no option to accept the quest and then speak with the druid lady in protector's enclave. I have no idea what caused it. I'm now level 68 and I'm wondering if it was because when it became available I didn't immediately activated it.

    Anyone out there with the same problem? How do we report this to the devs? If someone knows how to solve it, please help.

    Thank you!
  • pinkcatpawpinkcatpaw Member Posts: 1 Arc User
    Hi, maybe someone can help me. I can obtain daylly misions on brynd shander and lonellywood, can't make avances in the campain. When go to talk with some npj in brynd shander, for ask misions, they tell me, that first need to complete or obtain the quest deffending the dale. And i don't have this quest on my journal. I don't know if for error delete this quest or something... and sargent knox don't give me this mission. What can i do? I can't progress in the game more with this problem. (Sorry for my english, im spanish).
  • sniffa#1407 sniffa Member Posts: 34 Arc User

    Well i contacted support and they were not able to help me and said to come here, so here i am. I have strongbox keys in my guild bank that is stuck there. I have permission to withdraw them and it goes through the process to withdraw but never come out, they just stay there so now i have to buy more keys, and lose inventory space because of this. Also I have permissions for all guild members able to donate to the guild bank but only about half can the other half can't. I would like a fix to the key situation asap.

    yes I was told the same thing after reporting the Sam issue. We have 57 keys that cannot be accessed yet nobody here at arc seems to want to acknowledge the problem or let their players know when they will fix it. Another great way for them to make you spend more ad or zen to buy more. Great job Arc, and fantastic customer service or should I say lack there of.

  • dukeguard#8158 dukeguard Member Posts: 106 Arc User
    Tiefling mace transmorg is axe in appearance well done! Wooo really?!
  • nik#0550 nik Member Posts: 5 Arc User
    Stamina bug: in the lair of lostmauth at the scorpions, the stamina of my GWF it is not regenerating anymore. Once you die once it is frozen, grey. To restore the problem I have to commit suicide in the lava. If I get killed again by the scorpions that does not remove the problem.
  • nik#0550 nik Member Posts: 5 Arc User
    Demogorgon dungeon completed achieving gold in all 3 phases and we have been awarded with silver...
  • nik#0550 nik Member Posts: 5 Arc User
    Triggering a blessing sometimes leaves you stuck in the blessing notification frame without any content and no close button. Just the transparent disabling windows in front of the whole screen. I noticed that clicking the "option" button on the controller allows you to re-take control on the game.
This discussion has been closed.