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SKT's Maintenance [10/18] (Complete - Read for Error Info)

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  • reaper3444#1346 reaper3444 Member Posts: 1 Arc User
    The update says it is installed but when I try to start the game it says that it can't be downloaded.
  • errydrunkyerrydrunky Member Posts: 16 Arc User
    im not reinstalling game for your stuff ups, internet data costs money instead you lot need to get all my purchases refunded and im going to the ACC as this a major failure on your part and im entiled to refunds
  • drbubbles#2158 drbubbles Member Posts: 209 Arc User
    edited October 2016
    In the patch notes it said you no longer get AD from invoking and instead get a bonus to AD earned for a certain amount. A stupid and annoying change but that's the way it is.

    I didn't know it was a double AD event since I still can't even get my game to work.
  • caliosto#7183 caliosto Member Posts: 37 Arc User
    Yeah. That is one of the more idiotic ideas for AD that I've seen. I bounce from character to character to invoke and if you only have a certain amount of time to use the bonus, then I'd have to stay on the character. It takes 4 hours to do all invoking chances and if you spread it across multiple characters it's impossible. Dumb idea by devs.
  • joccat#1817 joccat Member Posts: 117 Arc User
    Just great......here in Philippines it will take me till Christmas to download and reinstall a fresh copy of the game. I'm finished.
  • jaytyphoon#1629 jaytyphoon Member Posts: 1 Arc User
    edited October 2016
    Brilliant! DLded a large update that makes a mess of everything followed by an ever bigger DL that may fix the problem. I imagine this post is just another white noise into the ether but squeaky wheel gets the oil maybe :|

    For the love of everything holy, i hope the 3hr re-install work.

    Guys, just please QA things better. People have and will spend time/money on this. WE deserve better.
  • docvoodoo#5661 docvoodoo Member Posts: 5 Arc User
    Wtf??? After waiting 12 hours on an update I have to reinstall the whole game. My net is slow thanks to being only one isp that services my area and I have 3 ps4's to update. Thanks arc. I guess the 3-4 days this is gonna take me to download , my family and I are just out all my keys that come with vip.
  • zephyriahzephyriah Member, NW M9 Playtest Posts: 2,980 Arc User

    Yeah. That is one of the more idiotic ideas for AD that I've seen. I bounce from character to character to invoke and if you only have a certain amount of time to use the bonus, then I'd have to stay on the character. It takes 4 hours to do all invoking chances and if you spread it across multiple characters it's impossible. Dumb idea by devs.

    You have a certain time to build it up, but since its 27 days it shouldn't be an issue.
  • docvoodoo#5661 docvoodoo Member Posts: 5 Arc User
    edited October 2016
    So with my slow net (only one isp in my area, so no choice) and 3 systems to reinstall ....I'm looking at 3-4 days. I guess that's 3-4 keys each ( me , wife, & son) are just out of luck on. So livid right now. Please arc, next time make sure your updates work properly.
  • creepinthedarkcreepinthedark Member Posts: 3 Arc User
    Uninstalled. Re-installed after hr and 1/2 for 15gb game plus the 5gb patch and get same error CE-38612-0
  • drbubbles#2158 drbubbles Member Posts: 209 Arc User
    Yeah it's unfortunate. I'm worried if they messed up the launch this bad how glitchy will the other content be.
  • frostreever#9329 frostreever Member Posts: 269 Arc User

    Yeah. That is one of the more idiotic ideas for AD that I've seen. I bounce from character to character to invoke and if you only have a certain amount of time to use the bonus, then I'd have to stay on the character. It takes 4 hours to do all invoking chances and if you spread it across multiple characters it's impossible. Dumb idea by devs.


    Best of my knowledge, I've seen nothing indicating a time limit on using the bonus.
    Only an upper cap of 100k.

    Which takes four weeks for a 70 toon.

    Doing 2x dungeon runs will burn 5200 off.
    So as long as any one toon does 2x dungeon runs every two out-of three days, you'll never end up with a surplus.
    Not too mention it's affected by salvage, 2x AD, etc.

    So you can chain invoke still with no problems.

    I have 8 toons and chain invoke each time rotation.
    All this means for me, is my less played toons will get some love every other day to eat up the bonus.
    And my two 70 mains will make an extra 1200 a day.
  • frostreever#9329 frostreever Member Posts: 269 Arc User

    Uninstalled. Re-installed after hr and 1/2 for 15gb game plus the 5gb patch and get same error CE-38612-0

    Odd

    Deleted and re-download.
    There was no patch after that, only the 15gb (actually like 14.86 or something). Which took a couple hours.
    Granted during that time the ps4 did nothing else so I'm sure that helped.

    And it works fine, I was able to claim my keys and professions before my wife took it over, and she's playing as I type this.
  • sprechmasprechma Member Posts: 8 Arc User

    Uninstalled. Re-installed after hr and 1/2 for 15gb game plus the 5gb patch and get same error CE-38612-0


    As I understand it the patches are included in the new download.
  • frostreever#9329 frostreever Member Posts: 269 Arc User

    In the patch notes it said you no longer get AD from invoking and instead get a bonus to AD earned for a certain amount. A stupid and annoying change but that's the way it is.



    I didn't know it was a double AD event since I still can't even get my game to work.

    There's no double AD right now.
    Not sure where that's coming from


    Later this week is double prof xp.
  • frostreever#9329 frostreever Member Posts: 269 Arc User
    edited October 2016

    im not reinstalling game for your stuff ups, internet data costs money instead you lot need to get all my purchases refunded and im going to the ACC as this a major failure on your part and im entiled to refunds

    Don't know you're situation, but shy of mobile, are there still companies out there that charge per data usage for broadband?

    I haven't paid per data usage since DSL.

    Also, I'm not sure how you believe you were entitied to refunds?
    You realize you don't actually own ANYTHING within NWO right?

    Read the TOS, you're given access, which can be immediately and permanently, removed with no prior notice.
    Sorry dude, you're not entitled to anything.

    Lastly, it's not permanently down. And it seems to be an issue with the ps4 seeing the file size after patch correctly. Verified by a fresh install working with no issues.
    It'll be sorted.

    And it's a video game.
    Deep breath man.
    I get it I do, but is it worth getting this spun up over?
  • sprechmasprechma Member Posts: 8 Arc User

    im not reinstalling game for your stuff ups, internet data costs money instead you lot need to get all my purchases refunded and im going to the ACC as this a major failure on your part and im entiled to refunds

    Don't know you're situation, but shy of mobile, are there still companies out there that charge per data usage for broadband?

    I haven't paid per data usage since DSL.

    Also, I'm not sure how you believe you were entitied to refunds?
    You realize you don't actually own ANYTHING within NWO right?

    Read the TOS, you're given access, which can be immediately and permanently, removed with no prior notice.
    Sorry dude, you're not entitled to anything.

    Lastly, it's not permanently down. And it seems to be an issue with the ps4 seeing the file size after patch correctly. Verified by a fresh install working with no issues.
    It'll be sorted.

    And it's a video game.
    Deep breath man.
    I get it I do, but is it worth getting this spun up over?

    If there are people who feel they have to cheat at any game, why should errydrunky calm down?
  • frostreever#9329 frostreever Member Posts: 269 Arc User
    Not sure I follow your logic?
  • frostreever#9329 frostreever Member Posts: 269 Arc User
    For those wondering, a reinstall does indeed work. Wife is playing now.

    As others have stated,
    Chat box cannot be enlarged.
    Can't accept, or make go away, the get a first mount quest. On a toons.

    Can anyone else confirm the soulforged enchant not working?
  • lee#7309 lee Member Posts: 6 Arc User
    So what is the truth. On one hand you say re download whole game again if not working then on the other hand you say it may not work after re downloading the whole game again. Wtf. Is there going to be some free stuff for HAMSTER us all around ? A few hundred thousand ad would be a great offer for the inconvenience. Lol
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator

    zebular said:

    It's possible we need to install whole game again. But i want official answer to this issue asap. Also i'd like to make sure the caracters i have won't dissapear. For some reason the game saves in PS4+ cloud service were 2 days old.

    Character data is saved on the server. No character data is saved on your computer or console. Regardless, you shouldn't need to reinstall. When Sony resolves the issue, you'll be able to log in on or update your current installation. There's no guarantee that a reinstall will fix it anyway, you could just end up with the same update error as before.
    The Cloud save is your "options" settings for the game not your characters.
    Here is a way to simply explain it, buy a worthless item,
    close the game,
    go to a friends place,
    use friends PS4 to sign in and move the worthless item in your inventory (don't sign out),
    go home and sign in (interrupting the ability to cloud save),
    check if the worthless item has moved,
    this is how you will know if the "cloud" is involved with your game saves in any given game.
    This has nothing to do with Neverwinter. Neverwinter in an MMO, MMOs do not use cloud or local saves. Data is saved on the game's server.
  • kalkelrial#8297 kalkelrial Member Posts: 33 Arc User
    Sorry if this has already been asked but I'm away to leave for work and don't have time to read the whole thread. Will we get compensated for the missing VIP keys and benefits through not being able to log in? I'm already going to lose one day let alone how long this takes to sort out.
  • frostreever#9329 frostreever Member Posts: 269 Arc User

    Sorry if this has already been asked but I'm away to leave for work and don't have time to read the whole thread. Will we get compensated for the missing VIP keys and benefits through not being able to log in? I'm already going to lose one day let alone how long this takes to sort out.

    Nothing official either way.
  • lee#7309 lee Member Posts: 6 Arc User
    I can confirm re downloading the whole game works. Im on now .funny its so quiet not many people on.
  • killybamp#8011 killybamp Member Posts: 33 Arc User
    We need an official answer here, a large proportion of the posts on this thread are asking about VIP key reimbursement and we are getting no response.
    As paying customers, the very least you can do is give us what we have lost due to the technical issues that are no fault of ours.
  • darkcult#2246 darkcult Member Posts: 31 Arc User
    edited October 2016
    Reinstalled the game and was able to sign in.
  • killga#4155 killga Member Posts: 2 Arc User
    > @darkcult#2246 said:
    > Reinstalled the game and was able to sign in.

    I can confirm that deleting and then re-installing the game overnight fixed the issue for me..
  • hartrek#9713 hartrek Member Posts: 54 Arc User
    While I can feel your pain, since I was in the same boat until I re-installed, what are we talking about? If you re-download the game (apparently it's possible, otherwise you wouldn't be able to play it in the first place, since it's download-only), even with a really slow connection, this shouldn't take longer than 24 hours nowadays. So *one* key and 36k rough AD per toon since you cannot process more per day anyway. So how much ist it? $1.25 and about $.1 per additional toon? Are you serious? All this uproar for less than a beer down the street?
    Gáleah Elóthanil  Female Sun Elf CW 70 2500
    Hartrek Runemaster Male  Dwarf  GF 70 2300
    Faeruil  Female Drow  TR 70 1600
  • docvoodoo#5661 docvoodoo Member Posts: 5 Arc User
    edited October 2016

    even with a really slow connection, this shouldn't take longer than 24 hours nowadays.

    Took me 3 days to download game the first time around. Only 1.5 meg is available where I live , and my family has 3 consoles to download on. Not that I care about the Ad or too worried about the keys........just want a fix so we can play without redownloading and spending a week waiting and also tying up my net for a week. (That means no netflix,no hulu , no playing other games online) That's why my "uproar" .
  • tke857#6081 tke857 Member Posts: 1 Arc User
    This will certainly kill the game off on ps4. Population was <font color="orange">HAMSTER</font> before this. Guess I'll move onto a different game. Sucks because I was really getting into it.
This discussion has been closed.