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Forums > Home› PC & Technical Issues

If You Just Get "Trying to update the launcher." Post Here

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  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Ok I managed to get in, try this folks...

    Firstly reset your router then load up the launcher.

    EDIT: Found a solution it seems.. In launcher went to options, chose force verify. restarted launcher and entered account details. After verification, was able to select Play and got in game.

    Hope it works for you folks, have a good one.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    That worked for me too. Thanks!
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I missed head start because of this... found out all I had to do was disable firewalls >_<


    Finally in
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Yeah having the same problem, anyone find any answers on the threads?



    Edit:
    Yeah reset your router or restart your computer. Great job guys for finding this out!:D
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Sightsee wrote:
    Ok I managed to get in, try this folks...

    Firstly reset your router then load up the launcher.

    EDIT: Found a solution it seems.. In launcher went to options, chose force verify. restarted launcher and entered account details. After verification, was able to select Play and got in game.

    Hope it works for you folks, have a good one.

    Worked for me, launcher launched and patcher is patching :)
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Seems to do this to me all the time, majorly during uk downtime [5:30pm - 11:30pm GMT] Fingers crossed Cryptic will have all these ****** errors fixed in due time, no point in buying a game if i can't play it :(

    BLOODY SERVERS!
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Thanks forced verify seemed to work for me too.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I'm getting this message also.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    just got the game havnt even had chance to play cant even press options, this is disappointing before even playing:confused:
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    im also having this thread, purchased mine off steam, registered and then started tha game.

    it updated, and the i could enter the main game menu where it got stuck connecting to the server, tried a restart then it now wont load the launcher.

    hope its fixed soon
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Hate this problem when u buy the game it should work ! fix this asap!!!!!!!:mad:
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Server must be overloaded. I am getting the same problem. From time to time I get the "a valid ticket..." error, sometimes the patch timeout error. Oh, and I cannot press on "option".
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Add my name to the list of frustrated players. At least I have WoW.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Played in the Open Beta, and I never had this problem. D: Some say you should shut down Windows Defender... How do I do that?
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Force verify fixed it for me. Thanks.


    Edit: Or not. Worked for one time. Now I get the little box only so can't even get to options to do a force verify.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I was playing fine until 12:00 last night, now I am encountering this message after a lengthy wait seeing a "trying to update the launcher" window...Cryptic, you changed something.... you need to get your house in order and test this stuff before trying to implement failed programming....:mad:
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    just got this problem this morning
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    happening to me now too.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same here, just started this morning.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same. "Trying to update the launcher", then "the connection was idle for too long".

    Please fix. Or let us know when fix will occur.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same here, just started this morning.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same problem, fix please....
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same, not able to connect, I have gotten as far as the patcher loading, but it still fails out
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same problem as of 5 minutes ago... and every once and a while i get past this screen and the next says i need a valid ticket or some such.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    arfgh.. same here.
    quite far from what I was waiting for all day at work :/
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Having the same problem.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    same for me...just started doing this this morning. If i actually do get past this my launcher gets an error or stuck on "Connecting"
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Stuck at Update Launcher - Idle Abort about 5 Mins later
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Me no able to play. You fix.

    Bulk SMASH!
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    It WAS fixed. And now it's doing it again...
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same here - no problems yesterday but starting today all I get is that message.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Hi,

    I was having this problem in the morning. I just added tha programs "Champions on line.exe", "GameClient.exe" and "Steam.exe" to the exceptions in the windows Firewall options and it worked for me. Maybe it was just coincidence, but if you are using Vista you can try it.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Yup, same here. I was playing fine last night til like 3am EST. Logged out...

    Now try to play this afternoon and i get the box that says I'm trying to upload the launcher (which times out if I don't close it) and then after that, it will open the account and password screen, then start the patcher screen and hang and not upload the patch and time out. Try it again, back to a little 'updating the launcher' box, rinse repeat.

    With this many posts already today, I'm thinking they borked something up in the morning patch and are working to resolve it ASAP (I hope). Hope to see a hot fix for this in the next couple hours.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    +1

    Plus the website is horrislow maybe releated ?
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Yes I can't play the game, very frustrating indeed
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    jahosefat wrote:
    same for me...just started doing this this morning. If i actually do get past this my launcher gets an error or stuck on "Connecting"

    Same issue here. I even got to login once, only to see a message that patch server is unavailable.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I'm getting it as well. Was goofing around with a new character, told me it lost connection to the creation server, and now it's giving me the failure.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Couldn't get on this morning at 6:30 so I gave up. Now it's noon and still can't get on. Getting a bit ridiculous.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Bichito wrote:
    Hi,

    I was having this problem in the morning. I just added tha programs "Champions on line.exe", "GameClient.exe" and "Steam.exe" to the exceptions in the windows Firewall options and it worked for me. Maybe it was just coincidence, but if you are using Vista you can try it.

    This worked for me, except that i did not add steam.exe, as i have the D2D Version..

    /Edit: Well, it let the Launcher start, but now i cannot connect to the login server. Dammit!
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same here was in the middle of creating a toon and disconnected, lost about 40 minutes worth of awesome. :(

    And now the update launcher just sits there. ...sucks
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Yep, having same issue here, would have that little gray box pop up trying to update launcher, go through that several times, each time saying idle for too long, then finally get to the patcher and all it says is connecting. Was in game prior to this but was bumped off, was in a fairly empty instance of the Canadian Wilderness, about 12 people, so don't know. :confused:
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    In my case the launcher does not even show. The process is listed in task manager tho and eventually I get the dialog saying "idle too long" and the process dies.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same here for me, the evil bug is back !
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Also having this problem
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    PatchClientLib: still connecting to 208.95.184.131:7255

    I finally got past the "Trying to patch the loader" or whatever, typed my password, and a 2nd window popped up w/CLI interface and just spams that over and over. Lucky me, to have something new and maybe helpful to post.
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same problem, has been fine but now its messed up
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    got some new Errormsg on trying Patch the Game "Error 4: Tried View is invalid" translated from german :)

    Cryptic may also get some trouble with the IPs, because the game produces much more traffic on the transatlantic route than expected - just remember the times WoW in Germany had troubles :P
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I still cannot log in all I get is updating launcher then crash after 5min is the server online or off
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    I'm having this problem right now. I was booted off the game and then tried to log back in only to not be able to join. I then decided to try and restart the game and now when I do it says that it is trying to update the launcher and then after sitting there for a few minutes it says something to the effect of, "connection was idle too long." Any idea as to what might be going on?

    ((I've also noticed the CO site has become really slow and buggy too.)
  • Archived PostArchived Post Posts: 1,156,071 Arc User
    edited September 2009
    Same here, booted and all of a sudden having the "Trying to Update the Launcher" timeout.

    Connecting from Toronto with Bell Sympatico.

    Game has full permissions on ZA Firewall, everything else checks out.

    Hopefully they can resolve this issue soon~!
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