If they had "immediately" fixed the problem this never would have made it out of beta. It was reported by multiple people and they ignored it. It wasn't until someone higher up took at a look at the metrics of where people were in game and freaked out that it became worth fixing to them.
If this were a bug that benefited players in any way it would be emergency patched. Since it's not, Cryptic doesn't care to make it a priority. I'm not spending another dime on this game until this is addressed. After having to reset every tray on every character every time I log in.. I'm quickly losing patience to even…
Quit nerfing things long enough to fix this. Does anyone at Cryptic realize how ridiculous a space flight game is without joystick support? Time to examine your priorities. Nerfing things drives customers away and so does not fixing bugs. Combine the two and why should anyone bother with your game any more?
If you are having trouble tracking this down try playing the game. This issue is not difficult to reproduce. It's extremely frustrating having to set up trays every time I log in. It certainly doesn't make me want to spend money on STO. If the management doesn't see the value in making problems like this a priority to fix…
I've just been keeping the intel debuffs on my spam bar. They are greyed out unless they can be used. Once the vulnerability is open they will basically fire off automatically this way. I just use Gather Intel then do my normal stuff for combat and the debuffs happen when they can. Edit: Never seen the I.S.S. ships last…
Gather Intel is a toggled ability. Hit it once when you target a ship and leave it untill the next ship. The 5 seconds you are seeing is the cooldown to use it again after you've turned it back off or your target has died.
Regenerators are for healing your captain's ground injuries. You either need to visit the ship repair guy near any ship selector or keep a stock of components (critical, major, minor) to fix your ship.