Unable to authenticate: Connection to the account server timed out

sergeantkor1234 · February 2019

has anyone hear of error14

lokharno · February 2019

On the off chance this helps:

Tracert Output

9 29 ms 28 ms 29 ms sjo-b21-link.telia.net [62.115.118.169]
10 28 ms 28 ms 32 ms akamai-ic-317094-sjo-b21.c.telia.net [62.115.146.117]
11 28 ms 28 ms 29 ms po110.bs-a.sech-sjc.netarch.akamai.com [209.200.184.192]
12 * * * Request timed out.
13 29 ms 28 ms 30 ms ae120.access-a.sech-sjc.netarch.akamai.com [209.200.184.197]
14 101 ms 104 ms 101 ms a209-200-186-212.deploy.static.akamaitechnologies.com [209.200.186.212]
15 112 ms 108 ms 105 ms 198.49.243.237
16 99 ms 100 ms 101 ms patchserver.crypticstudios.com [208.95.184.200]

Pathping Output

6 be-33490-cr01.seattle.wa.ibone.comcast.net [68.86.92.217]
7 be-10846-pe01.seattle.wa.ibone.comcast.net [68.86.86.90]
8 66.208.232.186
9 sjo-b21-link.telia.net [62.115.118.169]
10 akamai-ic-317094-sjo-b21.c.telia.net [62.115.146.117]
11 po110.bs-a.sech-sjc.netarch.akamai.com [209.200.184.192]
12 * * *

6 16ms 0/ 100 = 0% 0/ 100 = 0% be-33490-cr01.seattle.wa.ibone.comcast.net [68.86.92.217]
0/ 100 = 0% |
7 14ms 0/ 100 = 0% 0/ 100 = 0% be-10846-pe01.seattle.wa.ibone.comcast.net [68.86.86.90]
0/ 100 = 0% |
8 15ms 0/ 100 = 0% 0/ 100 = 0% 66.208.232.186
0/ 100 = 0% |
9 29ms 0/ 100 = 0% 0/ 100 = 0% sjo-b21-link.telia.net [62.115.118.169]
0/ 100 = 0% |
10 30ms 0/ 100 = 0% 0/ 100 = 0% akamai-ic-317094-sjo-b21.c.telia.net [62.115.146.117]
100/ 100 =100% |
11 --- 100/ 100 =100% 0/ 100 = 0% po110.bs-a.sech-sjc.netarch.akamai.com [209.200.184.192]

Trace complete.

val · February 2019

The game is now working at 23:28 GMT

rattler2 · February 2019

Either the server hamsters are being killed off by something, or someone's attacking on purpose. No confirmation either way. All we can do is wait and hope AmbassadorKael keeps us up to date.

maximus64 · February 2019

The game works, but to change char is a problem. I have to log off and relog, to do it.

ratan · February 2019

wingedhussar#7584 wrote: »

chardok wrote: »

PS the links in the upper portion directing to the Bug reporting site does not work and is broken.

They were, but then the winged hussars arrived.

IMHO Step one for a basic support strategy would be for these winged hussars to include the updated link to the threads that were merged instead of making wise remarks to customers that are already aggravated.... this is customer support 101

chardok · February 2019

Well I updated my support ticket with the diag test results from the diagnosis link above and I hope it helps resolve this issue.

wingedhussar · February 2019

ratan#4886 wrote: »

wingedhussar#7584 wrote: »

chardok wrote: »

PS the links in the upper portion directing to the Bug reporting site does not work and is broken.

They were, but then the winged hussars arrived.

IMHO Step one for a basic support strategy would be for these winged hussars to include the updated link to the threads that were merged instead of making wise remarks to customers that are already aggravated.... this is customer support 101

He was referring to this sticky at the top of the forum. It had some out-of-date links that needed fixing.

rattler2 · February 2019

ratan#4886 wrote: »

IMHO Step one for a basic support strategy would be for these winged hussars to include the updated link to the threads that were merged instead of making wise remarks to customers that are already aggravated.... this is customer support 101

Also wouldn't be wise to poke winged hussars, baddmoons, or starswords with pointy objects.

Also... they don't actually work FOR Cryptic. They're volunteer mods. They can pretty much just pass on word to people like Kael, who pass it on to the Bug Team.

vendood · February 2019

ARC launcher
ISP: Cogeco, Ontario, Canada
6:30PM EST

Before fix, it wouldn't get to the login/character screen.

After fix, it (so far), always gets through login, to the character select screen, but then normally sits for about 30 seconds while trying to bring up my characters, then disconnects with "Disconnected from the login server. Please try again later" and goes back to the Login screen.

Every half hour or so, it lets me get in on a character... but then disconnects me after 5 minutes or so of play. At which point it repeats the above process.

Traceroute showed no problems, filled out quite quickly:

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms d67-TRIBBLE-yyy-zzz.home3.cgocable.net]
2 8 ms 9 ms 9 ms 10.74.64.1
3 13 ms 13 ms 11 ms 10.0.68.85
4 12 ms 11 ms 12 ms toro-b1-link.telia.net [62.115.54.234]
5 23 ms 22 ms 23 ms chi-b21-link.telia.net [62.115.118.230]
6 24 ms 24 ms 22 ms akamai-ic-326536-chi-b21.c.telia.net [213.248.74.223]
7 24 ms 23 ms 22 ms po110.bs-a.sech-ord.netarch.akamai.com [23.57.98.243]
8 23 ms 22 ms 23 ms po555-10.bs-a.sech-ams.netarch.akamai.com [72.52.1.137]
9 23 ms 24 ms 23 ms ae120.access-a.sech-ord.netarch.akamai.com [23.57.98.249]
10 37 ms 38 ms 37 ms 93.191.173.229
11 44 ms 44 ms 45 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
12 51 ms 45 ms 48 ms 198.49.243.237
13 44 ms 44 ms 43 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

leemwatson · February 2019

Seems Consoles are suffering the same issues. Getting 'Disconnected From Log-in Server' alot when switching toons.

rattler2 · February 2019

leemwatson wrote: »

Seems Consoles are suffering the same issues. Getting 'Disconnected From Account Server' alot when switching toons.

Ok... this... might be bigger than expected.

Edit:
Ok... did a little recon into the Champions Online and Neverwinter forums... while not quite as vocal as us over here at STO... looks like they had the same problems as well. So... maybe ISP issues?

nixie50 · February 2019

I keep getting disconnected from the login server

warmaker001b · February 2019

I can get to the character select screen but it never loads any of them. Eventually I get disconnected. Even completely shutting down STO and trying again doesn't help.

rattler2 · February 2019

Already got a thread on this. Thread merge in 3... 2...

where2r1 · February 2019

Uh oh...is this Round 2...because wasn't that why they took the game down this morning????

koldduck · February 2019

I was on the EU server doing an episode and someone joined my mission and then it locked up. Have they tried Ctl+Alt+Delete maybe??..:P

darthwoo · February 2019

In addition to the login problems, at least one of my alts is getting the following error:

"ERROR: attempted to update skeleton with no Costume
Line: c:\src\libs\WorldLib\dynSkeleton.c(6762)"

This is the alt on which I've been doing the anniversary event, so if I can't get in to finish up, that will be a problem.

where2r1 · February 2019

Yup...this is round 2. Not getting through to the servers as of 5PM Mountain Time.

rattler2 · February 2019

darthwoo wrote: »

This is the alt on which I've been doing the anniversary event, so if I can't get in to finish up, that will be a problem.

We got until Feb 21st to finish the anniversary. So we got time if this locks them down. Also if this lasts longer than a few hours they may extend the event by an equivelent number of days that were missed due to downtime.

srbin666 · February 2019

login to tribble no problem...login to holodeck bugged so fix it and dont toss it on isp...

jakal122481 · February 2019

still no updates on twitter uuugh did they pay there isp bill this month or what

crypticarmsman · February 2019

It's probably an actual issue with something on Cogent's (their ISP) end; but as someone who deals with these kinds of issues, sometimes even with a large customer like Cryptic, Cryptic techs will call - and Cogent will claim - "Hey nothing wrong on or end; and no other customers are reporting issues..." and the dance starts....

nixie50 · February 2019

the new endeavour that expires in 3 hours.. successfully log in

defragger · February 2019

Ok,here's what i did: I wound up getting to char select screen and got Dc'ed several times.So as i stayed on the disconnected from game screen I hit Alt+f4 six times real fast and hit enter.So then I hit restart on my computer and much to my dismay there was still an instance of it running.My guess is check your task manager to see if you have more than one instance of it running.And also try the steps i did,it seemed to work for me\m/

davefenestrator · February 2019

crypticarmsman wrote: »

It's probably an actual issue with something on Cogent's (their ISP) end; but as someone who deals with these kinds of issues, sometimes even with a large customer like Cryptic, Cryptic techs will call - and Cogent will claim - "Hey nothing wrong on or end; and no other customers are reporting issues..." and the dance starts....

If it's a datacenter issue, it might be affecting thousands of companies / customers, and there's nothing any one company can do to fix it until whatever the issue is gets fixed in the datacenter.

This has happened a few times to my employer over the years, with an outage last year for half a day. We use a high-end company with multiple data centers not Akbar and Jeffs ISP Hut. Even Amazon, Google and Microsoft cloud services break now and then, just less often.

I was looking forward to getting the event ship tonight, but with a 2-week safety margin I'm not worried.

starswordc · February 2019

It seems to have cleared up at least for me.

zedbrightlander1 · February 2019

starswordc wrote: »

It seems to have cleared up at least for me.

Me, too, but by the time things cleared up, all I had time for was some omega chores.

crm14916 · February 2019

Not seen anything yet, but I’m assuming that there will be a patch tomorrow morning, as is usual on Thursdays... That would be a bummer, with servers down two mornings in a row...

CM

Unknown · February 2019

This content has been removed.

Unable to authenticate: Connection to the account server timed out

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