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Unable to authenticate: Connection to the account server timed out

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  • tm706tm706 Member Posts: 331 Arc User
    DC'd again. Connection to the account server timed out.
    Coffee is life.

    Message me in-game (@tm706) for help

    1st Alpha Quadrant Fleet
  • dansithlisdansithlis Member Posts: 5 Arc User
    it went back up then back down and now the launcher wont even launch to update the launcher to even get to the authentication.....

    who hooked the server up to the thermostat?
  • blznfunblznfun Member Posts: 241 Arc User
    I having issues connecting. I can get in, but loading between sessions is super slow. Stops at 98 and hangs there. And when I do get in, I'm getting kicked. Upon logging back in, I'm getting timeout errors and "Your IP is not allowed to connect, Please contact support". When I try to contact support on ARC page, I get internal error.. What's going on?
    jeremy-t_doff_signiture5635.jpg
    =/\= 106th Fleet =/\=
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  • deceon55deceon55 Member Posts: 134 Arc User
    I keep getting disconnected. says server timed out.
  • lordatrocitieslordatrocities Member Posts: 459 Arc User
    I was ONE ship, ONE ship from completing my last endeavor. Sigh... I hope they fix this soon. Not much else to do while it's raining out side but hang out and play STO.
    What happened to those unique forum ranks I paid for?
  • nexywolfnexywolf Member Posts: 4 Arc User
    im having the Same issue now unable to connect, and authenacate
  • vulcanmonkvulcanmonk Member Posts: 138 Arc User
    Okay in now...let's see how long it lasts!
    Sacca Gavesaka, Fleet Admiral, Commanding
    BSG-Benne Gesserit Consortium
  • surghsurgh Member Posts: 45 Arc User
    Feel free to fix this anytime.
  • tasshenatasshena Member Posts: 516 Arc User
    Someone mentioned a patch in the launcher, so I went totally out to see if I could get into the launcher. Result?:

    "Unable to establish connection to Patch Server."​​
  • jakal122481jakal122481 Member Posts: 135 Arc User
    disconnected again :'(
  • baddmoonrizinbaddmoonrizin Member Posts: 7,765 Community Moderator
    Cryptic is aware and is working diligently to resolve the issue.

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  • grendelthewise#0990 grendelthewise Member Posts: 635 Arc User
    Cryptic is aware and is working diligently to resolve the issue.

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    Thanks for the update, at least someone told us.
    Fleet Admiral of the U.S.S. ATTILA KHAN-CDA (NX-921911).
  • starships001starships001 Member Posts: 3 Arc User
    I waited for 5 hours of slow "Patching" and then the patch server crashed itself. Yesterday I had the same problem with "Unable to authenticate: Connection to the account server timed out". Now I am really furious. I wonder how long it will be until it's fixed?
  • avoozuulavoozuul Member Posts: 3,033 Arc User
    I just got the message "the system operators have aborted all logins", I guess they are working on something now.
  • vetteguy904vetteguy904 Member Posts: 3,426 Arc User
    beam to DS9 and sayonara
    Spock.jpg

  • gb1dtfgb1dtf Member Posts: 18 Arc User
    Same here got kicked out and then got the same msg
  • tasshenatasshena Member Posts: 516 Arc User
    edited February 2019
    avoozuul wrote: »
    I just got the message "the system operators have aborted all logins", I guess they are working on something now.

    In game they announced a server restart. Wonder if they have a memory leak gone wild or something.

    Or just time to load new hamsters after the last ones worked themselves to death. Better call PETA! ;) j/k​​
  • alexhaydenalexhayden Member Posts: 91 Arc User
    Cryptic is aware and is working diligently to resolve the issue.

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    Oh well. It is what it is..and what it isn't is working for me. And as we've now reached the early hours in the UK I'm calling it a night.

    Hopefully Cryptic will have solved the problem by the time I wake up.
  • anubis0sarvouranubis0sarvour Member Posts: 141 Arc User
    After 9 years you'd think crypic might have learned to to fix this problem permanently. Every other patch it seems breaks something else. Are we going back to the days of Star Trek OFFline?

    Welcome to the NINTH ANNIVERSARY OF STAR TREK OFFLINE™!
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    [SIGPIC][/SIGPIC]
  • davefenestratordavefenestrator Member Posts: 9,874 Arc User
    Cryptic is aware and is working diligently to resolve the issue.

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    It's been 2 days now, has Cryptic posted anything about extending the event? I had 14 spare days (now 12) but some other people do not.

  • jaguarskxjaguarskx Member Posts: 5,945 Arc User

    It's been 2 days now, has Cryptic posted anything about extending the event? I had 14 spare days (now 12) but some other people do not.

    It's being extended to the 23rd.

  • grendelthewise#0990 grendelthewise Member Posts: 635 Arc User
    As of right now I am back in game.
    Fleet Admiral of the U.S.S. ATTILA KHAN-CDA (NX-921911).
  • seaofsorrowsseaofsorrows Member Posts: 10,913 Arc User
    jaguarskx wrote: »

    It's been 2 days now, has Cryptic posted anything about extending the event? I had 14 spare days (now 12) but some other people do not.

    It's being extended to the 23rd.



    That gesture is certainly appreciated.
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    Discovery is good, it's you that sucks.
  • lordatrocitieslordatrocities Member Posts: 459 Arc User
    Any one else missing any items from their inventory? I completed some projects before the time outs started and now they are not present in my inventory. :( No big deal, just noticed it.
    What happened to those unique forum ranks I paid for?
  • jared#9693 jared Member Posts: 3 Arc User
    I started noticing this issue after the launcher updated yesterday. After it was finished, it seemed to have developed amnesia and forgot My login information.
  • jcox2jcox2 Member Posts: 86 Arc User
    Unable to authenticate: Connection to the account server timed out - today
  • parish#5017 parish Member Posts: 119 Arc User
    Ditto "Unable to authenticate: Connection to the account server timed out"
  • baddmoonrizinbaddmoonrizin Member Posts: 7,765 Community Moderator
    Necro. /Thread
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    ----> Contact Customer Support <----
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