9 29 ms 28 ms 29 ms sjo-b21-link.telia.net [62.115.118.169]
10 28 ms 28 ms 32 ms akamai-ic-317094-sjo-b21.c.telia.net [62.115.146.117]
11 28 ms 28 ms 29 ms po110.bs-a.sech-sjc.netarch.akamai.com [209.200.184.192]
12 * * * Request timed out.
13 29 ms 28 ms 30 ms ae120.access-a.sech-sjc.netarch.akamai.com [209.200.184.197]
14 101 ms 104 ms 101 ms a209-200-186-212.deploy.static.akamaitechnologies.com [209.200.186.212]
15 112 ms 108 ms 105 ms 198.49.243.237
16 99 ms 100 ms 101 ms patchserver.crypticstudios.com [208.95.184.200]
rattler2Member, Star Trek Online ModeratorPosts: 58,661Community Moderator
Either the server hamsters are being killed off by something, or someone's attacking on purpose. No confirmation either way. All we can do is wait and hope AmbassadorKael keeps us up to date.
I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
normal text = me speaking as fellow formite colored text = mod mode
PS the links in the upper portion directing to the Bug reporting site does not work and is broken.
They were, but then the winged hussars arrived.
IMHO Step one for a basic support strategy would be for these winged hussars to include the updated link to the threads that were merged instead of making wise remarks to customers that are already aggravated.... this is customer support 101
PS the links in the upper portion directing to the Bug reporting site does not work and is broken.
They were, but then the winged hussars arrived.
IMHO Step one for a basic support strategy would be for these winged hussars to include the updated link to the threads that were merged instead of making wise remarks to customers that are already aggravated.... this is customer support 101
IMHO Step one for a basic support strategy would be for these winged hussars to include the updated link to the threads that were merged instead of making wise remarks to customers that are already aggravated.... this is customer support 101
Also wouldn't be wise to poke winged hussars, baddmoons, or starswords with pointy objects.
Also... they don't actually work FOR Cryptic. They're volunteer mods. They can pretty much just pass on word to people like Kael, who pass it on to the Bug Team.
I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
normal text = me speaking as fellow formite colored text = mod mode
ARC launcher
ISP: Cogeco, Ontario, Canada
6:30PM EST
Before fix, it wouldn't get to the login/character screen.
After fix, it (so far), always gets through login, to the character select screen, but then normally sits for about 30 seconds while trying to bring up my characters, then disconnects with "Disconnected from the login server. Please try again later" and goes back to the Login screen.
Every half hour or so, it lets me get in on a character... but then disconnects me after 5 minutes or so of play. At which point it repeats the above process.
Traceroute showed no problems, filled out quite quickly:
Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms d67-TRIBBLE-yyy-zzz.home3.cgocable.net]
2 8 ms 9 ms 9 ms 10.74.64.1
3 13 ms 13 ms 11 ms 10.0.68.85
4 12 ms 11 ms 12 ms toro-b1-link.telia.net [62.115.54.234]
5 23 ms 22 ms 23 ms chi-b21-link.telia.net [62.115.118.230]
6 24 ms 24 ms 22 ms akamai-ic-326536-chi-b21.c.telia.net [213.248.74.223]
7 24 ms 23 ms 22 ms po110.bs-a.sech-ord.netarch.akamai.com [23.57.98.243]
8 23 ms 22 ms 23 ms po555-10.bs-a.sech-ams.netarch.akamai.com [72.52.1.137]
9 23 ms 24 ms 23 ms ae120.access-a.sech-ord.netarch.akamai.com [23.57.98.249]
10 37 ms 38 ms 37 ms 93.191.173.229
11 44 ms 44 ms 45 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
12 51 ms 45 ms 48 ms 198.49.243.237
13 44 ms 44 ms 43 ms patchserver.crypticstudios.com [208.95.184.200]
Seems Consoles are suffering the same issues. Getting 'Disconnected From Log-in Server' alot when switching toons.
"You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
0
rattler2Member, Star Trek Online ModeratorPosts: 58,661Community Moderator
Seems Consoles are suffering the same issues. Getting 'Disconnected From Account Server' alot when switching toons.
Ok... this... might be bigger than expected.
Edit:
Ok... did a little recon into the Champions Online and Neverwinter forums... while not quite as vocal as us over here at STO... looks like they had the same problems as well. So... maybe ISP issues?
I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
normal text = me speaking as fellow formite colored text = mod mode
I can get to the character select screen but it never loads any of them. Eventually I get disconnected. Even completely shutting down STO and trying again doesn't help.
0
rattler2Member, Star Trek Online ModeratorPosts: 58,661Community Moderator
Already got a thread on this. Thread merge in 3... 2...
I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
normal text = me speaking as fellow formite colored text = mod mode
This is the alt on which I've been doing the anniversary event, so if I can't get in to finish up, that will be a problem.
We got until Feb 21st to finish the anniversary. So we got time if this locks them down. Also if this lasts longer than a few hours they may extend the event by an equivelent number of days that were missed due to downtime.
I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
normal text = me speaking as fellow formite colored text = mod mode
It's probably an actual issue with something on Cogent's (their ISP) end; but as someone who deals with these kinds of issues, sometimes even with a large customer like Cryptic, Cryptic techs will call - and Cogent will claim - "Hey nothing wrong on or end; and no other customers are reporting issues..." and the dance starts....
Formerly known as Armsman from June 2008 to June 20, 2012 PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
Ok,here's what i did: I wound up getting to char select screen and got Dc'ed several times.So as i stayed on the disconnected from game screen I hit Alt+f4 six times real fast and hit enter.So then I hit restart on my computer and much to my dismay there was still an instance of it running.My guess is check your task manager to see if you have more than one instance of it running.And also try the steps i did,it seemed to work for me\m/
It's probably an actual issue with something on Cogent's (their ISP) end; but as someone who deals with these kinds of issues, sometimes even with a large customer like Cryptic, Cryptic techs will call - and Cogent will claim - "Hey nothing wrong on or end; and no other customers are reporting issues..." and the dance starts....
If it's a datacenter issue, it might be affecting thousands of companies / customers, and there's nothing any one company can do to fix it until whatever the issue is gets fixed in the datacenter.
This has happened a few times to my employer over the years, with an outage last year for half a day. We use a high-end company with multiple data centers not Akbar and Jeffs ISP Hut. Even Amazon, Google and Microsoft cloud services break now and then, just less often.
I was looking forward to getting the event ship tonight, but with a 2-week safety margin I'm not worried.
"Great War! / And I cannot take more! / Great tour! / I keep on marching on / I play the great score / There will be no encore / Great War! / The War to End All Wars"
— Sabaton, "Great War"
Not seen anything yet, but I’m assuming that there will be a patch tomorrow morning, as is usual on Thursdays... That would be a bummer, with servers down two mornings in a row...
CM
"Equipped with his five senses, man explores the universe around him and calls the adventure science." - Edwin Hubble
Comments
Tracert Output
9 29 ms 28 ms 29 ms sjo-b21-link.telia.net [62.115.118.169]
10 28 ms 28 ms 32 ms akamai-ic-317094-sjo-b21.c.telia.net [62.115.146.117]
11 28 ms 28 ms 29 ms po110.bs-a.sech-sjc.netarch.akamai.com [209.200.184.192]
12 * * * Request timed out.
13 29 ms 28 ms 30 ms ae120.access-a.sech-sjc.netarch.akamai.com [209.200.184.197]
14 101 ms 104 ms 101 ms a209-200-186-212.deploy.static.akamaitechnologies.com [209.200.186.212]
15 112 ms 108 ms 105 ms 198.49.243.237
16 99 ms 100 ms 101 ms patchserver.crypticstudios.com [208.95.184.200]
Pathping Output
6 be-33490-cr01.seattle.wa.ibone.comcast.net [68.86.92.217]
7 be-10846-pe01.seattle.wa.ibone.comcast.net [68.86.86.90]
8 66.208.232.186
9 sjo-b21-link.telia.net [62.115.118.169]
10 akamai-ic-317094-sjo-b21.c.telia.net [62.115.146.117]
11 po110.bs-a.sech-sjc.netarch.akamai.com [209.200.184.192]
12 * * *
6 16ms 0/ 100 = 0% 0/ 100 = 0% be-33490-cr01.seattle.wa.ibone.comcast.net [68.86.92.217]
0/ 100 = 0% |
7 14ms 0/ 100 = 0% 0/ 100 = 0% be-10846-pe01.seattle.wa.ibone.comcast.net [68.86.86.90]
0/ 100 = 0% |
8 15ms 0/ 100 = 0% 0/ 100 = 0% 66.208.232.186
0/ 100 = 0% |
9 29ms 0/ 100 = 0% 0/ 100 = 0% sjo-b21-link.telia.net [62.115.118.169]
0/ 100 = 0% |
10 30ms 0/ 100 = 0% 0/ 100 = 0% akamai-ic-317094-sjo-b21.c.telia.net [62.115.146.117]
100/ 100 =100% |
11 --- 100/ 100 =100% 0/ 100 = 0% po110.bs-a.sech-sjc.netarch.akamai.com [209.200.184.192]
Trace complete.
normal text = me speaking as fellow formite
colored text = mod mode
IMHO Step one for a basic support strategy would be for these winged hussars to include the updated link to the threads that were merged instead of making wise remarks to customers that are already aggravated.... this is customer support 101
He was referring to this sticky at the top of the forum. It had some out-of-date links that needed fixing.
...THEN THE WINGED HUSSARS ARRIVED!
Also wouldn't be wise to poke winged hussars, baddmoons, or starswords with pointy objects.
Also... they don't actually work FOR Cryptic. They're volunteer mods. They can pretty much just pass on word to people like Kael, who pass it on to the Bug Team.
normal text = me speaking as fellow formite
colored text = mod mode
ISP: Cogeco, Ontario, Canada
6:30PM EST
Before fix, it wouldn't get to the login/character screen.
After fix, it (so far), always gets through login, to the character select screen, but then normally sits for about 30 seconds while trying to bring up my characters, then disconnects with "Disconnected from the login server. Please try again later" and goes back to the Login screen.
Every half hour or so, it lets me get in on a character... but then disconnects me after 5 minutes or so of play. At which point it repeats the above process.
Traceroute showed no problems, filled out quite quickly:
Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms d67-TRIBBLE-yyy-zzz.home3.cgocable.net]
2 8 ms 9 ms 9 ms 10.74.64.1
3 13 ms 13 ms 11 ms 10.0.68.85
4 12 ms 11 ms 12 ms toro-b1-link.telia.net [62.115.54.234]
5 23 ms 22 ms 23 ms chi-b21-link.telia.net [62.115.118.230]
6 24 ms 24 ms 22 ms akamai-ic-326536-chi-b21.c.telia.net [213.248.74.223]
7 24 ms 23 ms 22 ms po110.bs-a.sech-ord.netarch.akamai.com [23.57.98.243]
8 23 ms 22 ms 23 ms po555-10.bs-a.sech-ams.netarch.akamai.com [72.52.1.137]
9 23 ms 24 ms 23 ms ae120.access-a.sech-ord.netarch.akamai.com [23.57.98.249]
10 37 ms 38 ms 37 ms 93.191.173.229
11 44 ms 44 ms 45 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
12 51 ms 45 ms 48 ms 198.49.243.237
13 44 ms 44 ms 43 ms patchserver.crypticstudios.com [208.95.184.200]
Trace complete.
Ok... this... might be bigger than expected.
Edit:
Ok... did a little recon into the Champions Online and Neverwinter forums... while not quite as vocal as us over here at STO... looks like they had the same problems as well. So... maybe ISP issues?
normal text = me speaking as fellow formite
colored text = mod mode
normal text = me speaking as fellow formite
colored text = mod mode
“Tell me and I forget. Teach me and I remember. Involve me and I learn.” -- Benjamin Franklin
"ERROR: attempted to update skeleton with no Costume
Line: c:\src\libs\WorldLib\dynSkeleton.c(6762)"
This is the alt on which I've been doing the anniversary event, so if I can't get in to finish up, that will be a problem.
“Tell me and I forget. Teach me and I remember. Involve me and I learn.” -- Benjamin Franklin
We got until Feb 21st to finish the anniversary. So we got time if this locks them down. Also if this lasts longer than a few hours they may extend the event by an equivelent number of days that were missed due to downtime.
normal text = me speaking as fellow formite
colored text = mod mode
PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
If it's a datacenter issue, it might be affecting thousands of companies / customers, and there's nothing any one company can do to fix it until whatever the issue is gets fixed in the datacenter.
This has happened a few times to my employer over the years, with an outage last year for half a day. We use a high-end company with multiple data centers not Akbar and Jeffs ISP Hut. Even Amazon, Google and Microsoft cloud services break now and then, just less often.
I was looking forward to getting the event ship tonight, but with a 2-week safety margin I'm not worried.
— Sabaton, "Great War"
Check out https://unitedfederationofpla.net/s/
Me, too, but by the time things cleared up, all I had time for was some omega chores.
CM