Connection issues again

geekysoldier · August 2017

Nettest times out, pathping says it's going to compute for 350 seconds and then sits there forever. I'm getting booted from the game every few seconds. I go through Comcast and haven't had this issue since hardwiring my computer in instead of using wifi.

jeremydajao · August 2017

stuck on the launcher as well, no internet or wifi issues on my end.

captshintar · August 2017

same

jeremydajao · August 2017

yeah all my fleetmates are logged in but I can't get past the launcher even when I put my log in information.

gearheart · August 2017

Same

gearheart · August 2017

How long does it take to reboot the login server for heaven's sakes!?

cptjimryan · August 2017

forever since theyre too dumb to fix in a timely manner. yet want all that $$$

fyerstorm · August 2017

have had this problem since last night

fyerstorm · August 2017

I would feel better if they had a post at the top of this category that at least acknowledged the problem from their end. All other programs ware working for me except STO

ynotwlf32 · August 2017

Haven't been able to log in myself, launcher is just stuck on logging in since last night

arionisa · August 2017

Having just logged in and launched the game with absolutely no problems, I can confirm that the issue has either been fixed, or is not a server problem at all.

ceetee · August 2017

I cannot download the game files once logged into ARC. Please help!

geekysoldier · August 2017

I'm still getting disconnected at the character selection screen

geekysoldier · August 2017

arionisa wrote: »

Having just logged in and launched the game with absolutely no problems, I can confirm that the issue has either been fixed, or is not a server problem at all.

It probably isn't a server issue since one of my friends can still log on. I'm assuming it has something to do with where I'm located or where my connection is getting bounced around to. Really sucks since this seems to happen at least once a year regardless of where I'm living.

sthraxpwe · August 2017

I started having these issues around Midnight EST as well- launcher just searches and searches for the patch server. If it connects (usually after several minutes), it stalls out at the character loading screen.

This morning I happened to see that Comcast had a fire in New York that burned through one of their core lines and many of the East Coast Comcast customers from DC to Boston were having significant packet loss and latency, if not outright losing internet. I don't know if that is the cause of all this or not, but there it is.

geekysoldier · August 2017

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 13 ms 15 ms 13 ms 96.120.96.129
3 14 ms 13 ms 13 ms po-108-rur202.ogden.ut.utah.comcast.net [68.85.39.173]
4 15 ms 12 ms 18 ms be-8-ar01.sandy.ut.utah.comcast.net [68.87.170.53]
5 30 ms 33 ms 33 ms be-33660-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.145]
6 33 ms 31 ms 30 ms be-11083-pe02.529bryant.ca.ibone.comcast.net [68.86.84.14]
7 28 ms 29 ms 31 ms 50.248.118.238
8 44 ms 34 ms 33 ms be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.177]
9 39 ms 41 ms 49 ms be3110.ccr21.slc01.atlas.cogentco.com [154.54.44.142]
10 41 ms 40 ms 43 ms be3037.ccr21.den01.atlas.cogentco.com [154.54.41.146]
11 58 ms 62 ms 58 ms be3035.ccr21.mci01.atlas.cogentco.com [154.54.5.90]
12 64 ms 63 ms 63 ms be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
13 71 ms 131 ms 70 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
14 89 ms 88 ms 93 ms be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]
15 111 ms 97 ms 378 ms be2299.ccr31.bos01.atlas.cogentco.com [154.54.43.9]
16 88 ms 93 ms 164 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
17 101 ms 95 ms 88 ms 38.111.40.114
18 118 ms 88 ms 184 ms 198.49.243.253
19 * * * Request timed out.
20 88 ms 88 ms 88 ms patchserver2.crypticstudios.com [208.95.185.41]

Trace complete.

C:\WINDOWS\system32>C:\WINDOWS\system32>

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 DESKTOP-IRNMS4B.hsd1.ut.comcast.net [10.0.0.102]
1 10.0.0.1
2 96.120.96.129
3 po-108-rur202.ogden.ut.utah.comcast.net [68.85.39.173]
4 be-8-ar01.sandy.ut.utah.comcast.net [68.87.170.53]
5 be-33660-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.145]
6 be-11083-pe02.529bryant.ca.ibone.comcast.net [68.86.84.14]
7 50.248.118.238
8 be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.177]
9 be3110.ccr21.slc01.atlas.cogentco.com [154.54.44.142]
10 be3037.ccr21.den01.atlas.cogentco.com [154.54.41.146]
11 be3035.ccr21.mci01.atlas.cogentco.com [154.54.5.90]
12 be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
13 be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
14 be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]
15 be2299.ccr31.bos01.atlas.cogentco.com [154.54.43.9]
16 te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
17 38.111.40.114
18 198.49.243.253
19 * * *
Computing statistics for 450 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-IRNMS4B.hsd1.ut.comcast.net [10.0.0.102]
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
2 15ms 0/ 100 = 0% 0/ 100 = 0% 96.120.96.129
0/ 100 = 0% |
3 18ms 0/ 100 = 0% 0/ 100 = 0% po-108-rur202.ogden.ut.utah.comcast.net [68.85.39.173]
0/ 100 = 0% |
4 18ms 0/ 100 = 0% 0/ 100 = 0% be-8-ar01.sandy.ut.utah.comcast.net [68.87.170.53]
0/ 100 = 0% |
5 36ms 0/ 100 = 0% 0/ 100 = 0% be-33660-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.145]
0/ 100 = 0% |
6 37ms 0/ 100 = 0% 0/ 100 = 0% be-11083-pe02.529bryant.ca.ibone.comcast.net [68.86.84.14]
0/ 100 = 0% |
7 36ms 0/ 100 = 0% 0/ 100 = 0% 50.248.118.238
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.177]
0/ 100 = 0% |
9 44ms 0/ 100 = 0% 0/ 100 = 0% be3110.ccr21.slc01.atlas.cogentco.com [154.54.44.142]
0/ 100 = 0% |
10 44ms 0/ 100 = 0% 0/ 100 = 0% be3037.ccr21.den01.atlas.cogentco.com [154.54.41.146]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% be3035.ccr21.mci01.atlas.cogentco.com [154.54.5.90]
0/ 100 = 0% |
12 67ms 0/ 100 = 0% 0/ 100 = 0% be2831.ccr41.ord01.atlas.cogentco.com [154.54.42.166]
0/ 100 = 0% |
13 --- 100/ 100 =100% 100/ 100 =100% be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
0/ 100 = 0% |
14 89ms 0/ 100 = 0% 0/ 100 = 0% be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]
0/ 100 = 0% |
15 94ms 0/ 100 = 0% 0/ 100 = 0% be2299.ccr31.bos01.atlas.cogentco.com [154.54.43.9]
0/ 100 = 0% |
16 94ms 0/ 100 = 0% 0/ 100 = 0% te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
0/ 100 = 0% |
17 93ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
0/ 100 = 0% |
18 96ms 0/ 100 = 0% 0/ 100 = 0% 198.49.243.253

Trace complete.

C:\WINDOWS\system32>

These are today's results, seems like it does pretty well up until a certain point and then putters out.

ceetee · August 2017

Well whats the explination for me not being able to download the game? I have had this problem since yesterday

Unknown · August 2017

This content has been removed.

shadowslasher410 · August 2017

Here's my results... And I can't even get nettest to work, it just keeps timing out. Is that supposed to happen?

C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.1.1
2 1 ms 2 ms 3 ms 192.168.0.1
3 * * * Request timed out.
4 19 ms 10 ms 10 ms dynamic-76-73-171-53.knology.net [76.73.171.53]
5 11 ms 11 ms 11 ms 216.55.10.61
6 12 ms 11 ms 12 ms 216.156.16.202.ptr.us.xo.net [216.156.16.202]
7 14 ms 11 ms 16 ms 207.88.13.131.ptr.us.xo.net [207.88.13.131]
8 14 ms 14 ms 13 ms be3015.ccr41.ord03.atlas.cogentco.com [154.54.13.169]
9 14 ms 14 ms 16 ms be2765.ccr41.ord01.atlas.cogentco.com [154.54.45.17]
10 28 ms 29 ms 28 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
11 36 ms 35 ms 37 ms be2878.ccr21.alb02.atlas.cogentco.com [154.54.26.130]
12 39 ms 38 ms 37 ms be2299.ccr31.bos01.atlas.cogentco.com [154.54.43.9]
13 39 ms 39 ms 39 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
14 38 ms 36 ms 36 ms 38.111.40.114
15 38 ms 36 ms 39 ms 198.49.243.253
16 * * * Request timed out.
17 57 ms 45 ms 56 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

Trace complete.

C:\WINDOWS\system32>pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 SGav.wowway.com [192.168.1.105]
1 192.168.1.1
2 192.168.0.1
3 * * *
Computing statistics for 50 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 SGav.wowway.com [192.168.1.105]
0/ 100 = 0% |
1 10ms 1/ 100 = 1% 1/ 100 = 1% 192.168.1.1
0/ 100 = 0% |
2 18ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1

Trace complete.

C:\WINDOWS\system32>

ceetee · August 2017

> @coldnapalm said:

>
> Well whats the explination for me not being able to download the game? I have had this problem since yesterday
>
>
>
>
> It could be an issue with the arc defender. Try downloading and installing the game without using the arc overlay.

Ok, how do I do that? Even the website installer is linked to ARC

Unknown · August 2017

This content has been removed.

arionisa · August 2017

While this thread did get the necromancy treatment I'll get this in before it gets closed.

If that link for some reason doesn't work from these forums, Google "STO stand alone launcher", follow the search result link to either reddit or UFP and select the download link from there. I just followed both of those links and they are still valid.

My initial link didn't work so try these

https://ufplanets.com/showthread.php?57240-STO-Standalone-Launcer
https://www.reddit.com/r/sto/comments/3f4lja/standalone_launcher/

geekysoldier · August 2017

Still happening today, although patching was really fast

legendarylycan · August 2017

arionisa wrote: »

While this thread did get the necromancy treatment I'll get this in before it gets closed.

what necromancy? this thread was posted the other day

arionisa · August 2017

What I get for having multiple tabs open .......

geekysoldier · August 2017

Still having the issues, not really sure what to do at this point

trv13 · August 2017

What seemed to work for me before was I rebooted my computer then started arc then the STO launcher. Then I left it alone until it finished downloading what it needed.

I found that sometimes when I used my internet at the same time the launcher was trying to download a lot of stuff that the launcher would stall.

This might've been a fluke but it is what I observed.

ceetee#5651 wrote: »

Well whats the explination for me not being able to download the game? I have had this problem since yesterday

What do you mean exactly? Arc wont install the STO Launcher? Or the Launcher wont download files?

geekysoldier · August 2017

It has no problem download anything, I just can't seem to stay in the game for more than 10 seconds at a time

arionisa · August 2017

geekysoldier wrote: »

It has no problem download anything, I just can't seem to stay in the game for more than 10 seconds at a time

Is the game crashing ? Locking up ? Server not responding ?
Have you gone into your STO directory and checked the log files to see if they tell you anything. Also, in my experience, any time STO crashes, the windows event log will also contain information on what happened. All these things can be used to try and figure out what's causing your problems.

geekysoldier · August 2017

Server times out

geekysoldier · August 2017

Well my problem seems to have resolved itself, not sure how but I'm not about to look a gift horse in the mouth

Connection issues again

Comments