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Black Friday Mega-Ultra Sales Extravaganza

With Black Friday, discerning Captains are looking for the best deal out there. The possibilities are endless – do you go with the shiny new Starship or the latest fashion? We have a variety of bonuses available for all of our Captains! From a 25% charge bonus to 25% in-game items to 50% off packs, there's a ton of sales everywhere for you to take advantage of.

For more information, you can check out our announcement here.

Morrigan "LaughingTrendy"
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Comments

  • salvation4salvation4 Member Posts: 1,167 Arc User
    Thanks trendy but the SNR's are disrupting this joy..
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  • reverandclintreverandclint Member Posts: 93 Arc User
    Which Holo Leeta Bridge Officer is the $50 reward? Dabo outfit Holo Leeta or Mirror Holo Leeta?
  • szimszim Member Posts: 2,503 Arc User
    May I assume the new science ship pack to be released as well today? I mean we already got the fleet versions in ship requisitions, but the c-store versions are still missing.
  • kintishokintisho Member Posts: 1,040 Arc User
    "Captains who charge Zen to Star Trek Online will receive an added bonus on top of their discounts and savings. Charging will grant points that you can use to unlock additional rewards!*"

    bought $50.00 got no "bonus points" got 6300 zen which is nice and all but was not 15-25% discounted nor can I find any special points or unlocks (r/d packs or another leeta).. bad advertising? Didn't go live on time for all deals?
  • shurato2099shurato2099 Member Posts: 588 Arc User
    kintisho wrote: »
    "Captains who charge Zen to Star Trek Online will receive an added bonus on top of their discounts and savings. Charging will grant points that you can use to unlock additional rewards!*"

    bought $50.00 got no "bonus points" got 6300 zen which is nice and all but was not 15-25% discounted nor can I find any special points or unlocks (r/d packs or another leeta).. bad advertising? Didn't go live on time for all deals?

    Same here. What points are these? Where do I unlock the reward items? Since the clock's ticking on these I would have hoped for a clearer description on the procedure.
  • szimszim Member Posts: 2,503 Arc User
    kintisho wrote: »
    "Captains who charge Zen to Star Trek Online will receive an added bonus on top of their discounts and savings. Charging will grant points that you can use to unlock additional rewards!*"

    bought $50.00 got no "bonus points" got 6300 zen which is nice and all but was not 15-25% discounted nor can I find any special points or unlocks (r/d packs or another leeta).. bad advertising? Didn't go live on time for all deals?

    Same here. What points are these? Where do I unlock the reward items? Since the clock's ticking on these I would have hoped for a clearer description on the procedure.

    I think you have to claim your rewards here: arcgames.com/en/games/star-trek-online/rewards

    at the bottom of the page.
  • shurato2099shurato2099 Member Posts: 588 Arc User
    szim wrote: »
    kintisho wrote: »
    "Captains who charge Zen to Star Trek Online will receive an added bonus on top of their discounts and savings. Charging will grant points that you can use to unlock additional rewards!*"

    bought $50.00 got no "bonus points" got 6300 zen which is nice and all but was not 15-25% discounted nor can I find any special points or unlocks (r/d packs or another leeta).. bad advertising? Didn't go live on time for all deals?

    Same here. What points are these? Where do I unlock the reward items? Since the clock's ticking on these I would have hoped for a clearer description on the procedure.

    I think you have to claim your rewards here: arcgames.com/en/games/star-trek-online/rewards

    at the bottom of the page.

    Which appears to either not be working or is very slow to recognize purchases. I just made a Zen purchase a few minutes before commenting here and that page doesn't recognize it.
  • leveslylevesly Member Posts: 53 Arc User
    I'm in the same boat as you are shurato
  • icydiscipleicydisciple Member Posts: 1 Arc User
    Same here.
  • esperw#3717 esperw Member Posts: 3 Arc User
    szim wrote: »
    kintisho wrote: »
    "Captains who charge Zen to Star Trek Online will receive an added bonus on top of their discounts and savings. Charging will grant points that you can use to unlock additional rewards!*"

    bought $50.00 got no "bonus points" got 6300 zen which is nice and all but was not 15-25% discounted nor can I find any special points or unlocks (r/d packs or another leeta).. bad advertising? Didn't go live on time for all deals?

    Same here. What points are these? Where do I unlock the reward items? Since the clock's ticking on these I would have hoped for a clearer description on the procedure.

    I think you have to claim your rewards here: arcgames.com/en/games/star-trek-online/rewards

    at the bottom of the page.

    I just purchased 5000 Zen (Arc order of 6300.00 ZEN from Arc 11/25/2016 07:26:31 AM) but have 0 rewards points... WTF?
  • kintishokintisho Member Posts: 1,040 Arc User
    szim wrote: »
    kintisho wrote: »
    "Captains who charge Zen to Star Trek Online will receive an added bonus on top of their discounts and savings. Charging will grant points that you can use to unlock additional rewards!*"

    bought $50.00 got no "bonus points" got 6300 zen which is nice and all but was not 15-25% discounted nor can I find any special points or unlocks (r/d packs or another leeta).. bad advertising? Didn't go live on time for all deals?

    Same here. What points are these? Where do I unlock the reward items? Since the clock's ticking on these I would have hoped for a clearer description on the procedure.

    I think you have to claim your rewards here: arcgames.com/en/games/star-trek-online/rewards

    at the bottom of the page.

    I just purchased 5000 Zen (Arc order of 6300.00 ZEN from Arc 11/25/2016 07:26:31 AM) but have 0 rewards points... WTF?

    same...
  • reverandclintreverandclint Member Posts: 93 Arc User
    Umm ... I hate to be the bearer of bad news ... but ... the sale/bonuses don't kick in until 9am PDT ... so ... you pulled the trigger too soon. :(
  • shurato2099shurato2099 Member Posts: 588 Arc User
    szim wrote: »
    kintisho wrote: »
    "Captains who charge Zen to Star Trek Online will receive an added bonus on top of their discounts and savings. Charging will grant points that you can use to unlock additional rewards!*"

    bought $50.00 got no "bonus points" got 6300 zen which is nice and all but was not 15-25% discounted nor can I find any special points or unlocks (r/d packs or another leeta).. bad advertising? Didn't go live on time for all deals?

    Same here. What points are these? Where do I unlock the reward items? Since the clock's ticking on these I would have hoped for a clearer description on the procedure.

    I think you have to claim your rewards here: arcgames.com/en/games/star-trek-online/rewards

    at the bottom of the page.

    I just purchased 5000 Zen (Arc order of 6300.00 ZEN from Arc 11/25/2016 07:26:31 AM) but have 0 rewards points... WTF?

    Yep, same.

    Pro tip, Cryptic: never launch a major sales event with a reward system that doesn't work.
  • esperw#3717 esperw Member Posts: 3 Arc User
    Umm ... I hate to be the bearer of bad news ... but ... the sale/bonuses don't kick in until 9am PDT ... so ... you pulled the trigger too soon. :(

    "This Black Friday weekend, earn additional rewards by charging Zen! From 11/25/16 @ 6:00am PT to 11/28/16 @ 11:59pm PT, earn items to use in-game, starting from 1000 Zen and up."

    That is 9am EST, which was over 2 hours ago. Plus the timer is running now.
  • kintishokintisho Member Posts: 1,040 Arc User
    Umm ... I hate to be the bearer of bad news ... but ... the sale/bonuses don't kick in until 9am PDT ... so ... you pulled the trigger too soon. :(

    Star Trek Online (PC)


    Packs found on Arc will be 50% off from November 23rd to November 28th.

    From now until 11/28 at 11:59AM (PT), you'll be able to unlock extra Zen! When you purchase virtual currency via our Charge Page using select payment processors listed below, we’ll add additional value to your purchase for you to spend in all your favorite games. Here are some additional details:

    From now

    which did not imply a special time on a coast...
  • reverandclintreverandclint Member Posts: 93 Arc User
    PT is Pacific Time ... not Eastern Time ... which would be ET ... :neutral:
  • shurato2099shurato2099 Member Posts: 588 Arc User
    Umm ... I hate to be the bearer of bad news ... but ... the sale/bonuses don't kick in until 9am PDT ... so ... you pulled the trigger too soon. :(

    "This Black Friday weekend, earn additional rewards by charging Zen! From 11/25/16 @ 6:00am PT to 11/28/16 @ 11:59pm PT, earn items to use in-game, starting from 1000 Zen and up."

    That is 9am EST, which was over 2 hours ago. Plus the timer is running now.

    Yep! Got the bonus Zen, well and good, all I need now are the reward points they were talking about and I'll be a very happy camper.
  • daveynydaveyny Member Posts: 8,227 Arc User
    Umm ... I hate to be the bearer of bad news ... but ... the sale/bonuses don't kick in until 9am PDT ... so ... you pulled the trigger too soon. :(

    Which would be Noon time on the East Coast (EST).

    Figure accordingly for your Time Zone.

    B)
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  • lordsteve1lordsteve1 Member Posts: 3,492 Arc User
    Just out of interest your blog is confusing. The tier rewards shows 1000, 2000, 5300 zen etc. But the charge page doesn't have those same amounts possible. In fact it's always got different amounts listed (1200, 2400 etc.).

    The amounts listed on the charge page are for example 2400 zen, which is 20% on top of 2000, fair enough. But that amount is always listed when there's no sale on, so is there extra on top of that 2400?
    Seems a bit confusing.
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  • shurato2099shurato2099 Member Posts: 588 Arc User
    edited November 2016
    daveyny wrote: »
    Umm ... I hate to be the bearer of bad news ... but ... the sale/bonuses don't kick in until 9am PDT ... so ... you pulled the trigger too soon. :(

    Which would be Noon time on the East Coast (EST).

    Figure accordingly for your Time Zone.

    B)

    Look upthread, that time was for a discount across platforms. The reward points system should have been online and running at the same time the Zen bonus came up. We have gotten one but not the other which is inconsistent at best.
  • seannewboyseannewboy Member Posts: 667 Arc User
    I think you actually have to spend zen, pity, right now I only want a new sci ship and the mega key bundles, neither of which are in the store.
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  • chip#2130 chip Member Posts: 13 Arc User
    So im guessing no ship sale?
  • jam3s1701jam3s1701 Member Posts: 1,825 Arc User
    daveyny wrote: »
    Umm ... I hate to be the bearer of bad news ... but ... the sale/bonuses don't kick in until 9am PDT ... so ... you pulled the trigger too soon. :(

    Which would be Noon time on the East Coast (EST).

    Figure accordingly for your Time Zone.

    B)

    Look upthread, that time was for a discount across platforms. The reward points system should have been online and running at the same time the Zen bonus came up. We have gotten one but not the other which is inconsistent at best.

    This would be in about 30ish mins from this post.

    9AM PDT to GMT ( UK ) is 17:00

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  • szimszim Member Posts: 2,503 Arc User
    chip#2130 wrote: »
    So im guessing no ship sale?
    Star Trek Online (All Platforms)

    From November 25th at 9:00AM (PT) until November 29th at 9:00AM (PT) all Captains will save 25% on all items/packs in-game on Arc, Steam, Xbox One, and PlayStation®4.

  • chip#2130 chip Member Posts: 13 Arc User
    Z still showing full price for ships
  • shurato2099shurato2099 Member Posts: 588 Arc User
    jam3s1701 wrote: »
    daveyny wrote: »
    Umm ... I hate to be the bearer of bad news ... but ... the sale/bonuses don't kick in until 9am PDT ... so ... you pulled the trigger too soon. :(

    Which would be Noon time on the East Coast (EST).

    Figure accordingly for your Time Zone.

    B)

    Look upthread, that time was for a discount across platforms. The reward points system should have been online and running at the same time the Zen bonus came up. We have gotten one but not the other which is inconsistent at best.

    This would be in about 30ish mins from this post.

    9AM PDT to GMT ( UK ) is 17:00

    That's for the cross-platform discount. The next section down, however, says:
    "From now until 11/28 at 11:59AM (PT), you'll be able to unlock extra Zen! When you purchase virtual currency via our Charge Page using select payment processors listed below, we’ll add additional value to your purchase for you to spend in all your favorite games." refering to the zen bonus and the rewards points.

    The blog was posted at 7am PT (you can find that at the top of the page) and the Zen bonus is, in fact, working right now. The rewards points are not.
  • szimszim Member Posts: 2,503 Arc User
    chip#2130 wrote: »
    Z still showing full price for ships

    That's because it's exactly 8:49:50 PT... it takes another 10 minutes.
  • blazeritterblazeritter Member Posts: 203 Arc User
    I find this post very confusing. What is 25% off and what is 50% off? I'm not finding any "packs" in Arc - is this another way to get to the C-store or is it just the Zen packets? Supposedly, the packs in Arc have been on sale for two days now?

    The bonus Zen charts are also off, switching between amounts you buy and total amounts with bonus (I think), but the bonuses listed aren't the percentages - 300 bonus Zen on a 5,000 purchase is only 6%, not 20%.

    Are the "points" you get for buying just the Arc points, or is this another new type of points?

    The late start of the sale - at least I think - is a little odd, but more than made up for by extending it throughout the weekend. Just a tip for your marketing people: you've probably already lost out on some money because you were later to the game than competitors. That's not intended as a dig, just a note that your customers exist in a universe where a lot of businesses are competing for their dollars. I spent a few hundred last night at midnight elsewhere.
  • cuchulainn74cuchulainn74 Member Posts: 831 Arc User
    The bonus Zen charts are also off, switching between amounts you buy and total amounts with bonus (I think), but the bonuses listed aren't the percentages - 300 bonus Zen on a 5,000 purchase is only 6%, not 20%.

    I can't speak to the rest of the questions, because it sounds like things aren't quite clear yet. But the 20% bonus isn't included in the "5300" Zen purchase. That 300 bonus on $50 is always there, not just during this sale. The extra 20% comes after, as another 1000 Zen. Other people have already reported that they correctly got 6300 Zen for $50. So it seems like that part, at least, is working as expected.
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  • f8explorer#7814 f8explorer Member Posts: 1,328 Arc User
    Anyone noticing any sale items in the zen store yet?
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