Operational Support Team: Now Recruiting!

pwlaughingtrendy · August 2015

Hey everyone!

I'm really excited to announce that we're now starting up our latest initiative: the Operational Support Team! I've seen a huge interest in the community to help improve the game, so the team and I have built this program. The Operational Support Team is a volunteer force that will work with our team in order to submit, review, and resolve bugs that you might find. Our goal is to stomp out the bugs!

We will be taking volunteers from the community to join the Operational Support Team. We're looking for high-caliber members from the community who can effectively work alongside us in hunting down bugs. We have a process to assess potential candidates, and will be taking a select amount of people for the program. Members will work alongside the STO QA Team tracking down bugs by developing reproducible steps for issues. As we review the program and its effectiveness, the roster for the team will grow.

Let us know if you're interested in joining the program or if you have any questions!

~LaughingTrendy
#BugBashers

kozar2 · August 2015

What's it pay?

pwlaughingtrendy · August 2015

kozar2 wrote: »

What's it pay?

I do appreciate a Ferengi when I see one..

But to answer your question more readily, this is a volunteer program. You can opt in to do this if you so choose.

saleh01one · August 2015

I hope this turns out well, and I appreciate that this is finally happening. I however, cannot help, as I'm not to most knowledgeable on game mechanics, nor do I have the time.

Best wishes.

primar13 · August 2015

I'd like to join the Team, I have a Reputation for Breaking EVERYTHING of importance in STO. Just ask Taco, EQAH or Zero!

I Broke the Server, for season 9, 9.5 and season 10. I also Broke ESD in the Foundry and caused the Foundry Editor Bug, but more importantly when I break something I usually spend an hour or more trying to find out way, providing a written account of what happened along with Pictures, and if possible Video. I also enjoy spending time in the Bug Forums, helpuign where I can and pointing people to dev responses and duplicate Threads.

So in Short, I'm ready to go and when Something Breaks remember... #ItsAllMarcosFault

autumnraynefyr · August 2015

pwlaughingtrendy wrote: »

kozar2 wrote: »

What's it pay?

I do appreciate a Ferengi when I see one..

But to answer your question more readily, this is a volunteer program. You can opt in to do this if you so choose.

So a ferengi would ask what it pays, A gorn would likely ask if they can eat the bugs, Trill would probably ask if they could join with them, and the orion would just enslave them.. xD

primar13 · August 2015

autumnraynefyr wrote: »

pwlaughingtrendy wrote: »

kozar2 wrote: »

What's it pay?

I do appreciate a Ferengi when I see one..

But to answer your question more readily, this is a volunteer program. You can opt in to do this if you so choose.

So a ferengi would ask what it pays, A gorn would likely ask if they can eat the bugs, Trill would probably ask if they could join with them, and the orion would just enslave them.. xD

The orions would only enslave the Males.. the Females would become Vanity Pets. LOL

autumnraynefyr · August 2015

I would actually be more concerned on how intensive would working with this program be..? I mean, would we still be able to play the game..?

pwlaughingtrendy · August 2015

autumnraynefyr wrote: »

I would actually be more concerned on how intensive would working with this program be..? I mean, would we still be able to play the game..?

The expectation in terms of submission is a matter of quality, not quantity.

For instance, one of the big concerns is that many people can say "Something doesn't work." However, your ability to discern and disseminate the reasoning for why something doesn't work, reproducing the behavior allows a better understanding of the interworkings that are causing said bug. This is our big goal I'm looking for.

amayakitsune · August 2015

Im interested in joining this. Ive done testing for a program and a KSP mod, so I know a bit about it.

sunseahl · August 2015

..............

pwlaughingtrendy · August 2015

As an aside, I really am glad ya'll picked up on that reference I made from Troopers.

sfc · August 2015

I'd love signing up for this. I love breaking things on tribble, so why not?

amayakitsune · August 2015

pwlaughingtrendy wrote: »

As an aside, I really am glad ya'll picked up on that reference I made from Troopers.

You expected SciFi fans wouldnt get it? Especially with a mission in game that is basically just Starship Troopers anyway? :P

dolamites · August 2015

I would like to work on this, but I do have one question. When are we going to have player crews.... I want my true space sim experience! I want a captain, an XO an engineer, and a tactical officer... and science.... This game would be so freaking cool, if we could just do that. It would stand alone and its Star Trek! How much more awesome do we need....

Anywho I do have a good amount of QA experience in the game Industry, and if for some wonderful reason you could hire someone from Georgia... that would be wonderful. I would love the chance to talk with y'all!

I worked at Sony in San Diego for a little over 2 years in their FPQA Department. I was a game tester there, and i understand fully what you are wanting. I would still be working there, but unfortunately I had to move out of state...
I understand new builds coming out 2-4 times a day; as well as partaking in regression testing and focused testing.

My email is I guess attached to my forum account? Dunno if i want to put it on the web!

shrapne11 · August 2015

I've been playing since Beta and would be glad to join the team.

#BugBashers

phoenix841 · August 2015

I'm interested.
I worked in QA as a tester and test developer for nearly a year at the company I currently work for. I moved to development afterwards where I've remained for the past 7 years. It's not a gaming company, but there is a lot in common.
I'm also a modder for the game Space Engineers (I wrote the code for the Stargate and FTL mods).

Not to mention I've been here since open beta nearly 6 years ago, use tribble off and on, and submitted countless bugs.

I can send more information in a PM.

pappy02u · August 2015

I'd be interested in joining as I have been dealing with some bugs. Plus my toon's design is constantly break outfits and clipping.

trwarbuck · August 2015

My knowledge with computers and MS Dos, or whatever lingo computers use is non-existent. But I am interested in helping to see if through game play if I can recreate the bug. I have done numerous bug reports in the past when I have encountered bugs. So if you need someone, I'm here and will gladly help out.

executiveone · August 2015

I would be interested in helping out!

baddmoonrizin · August 2015

I'd love to help in any way that I can.

autumnraynefyr · August 2015

I am actually interested in joining the team, by the way.. I do have experiences in Bug Reporting and Alpha/Beta Testing, and know my way around complying with NDA (Even though wording that way makes it sound like I violate NDAs.. Not my intention, I have dealt with NDA when doing various testing phases, and know when to keep quiet about things..) ..I am a current alpha tester for a game in Steam's Greenlight, JunkET, as well as assisting with testing on various online games, including stress testing and other various debugging modes..

djmarr1964 · August 2015

hi I would like to also join the team I have been playing and testing online games for about 6 years now not saying I spot all bugs but if I see them I can let ppl know Lickity Split

saurializard · August 2015

Do we get an Iconian Boff after a certain number of annoying and significant bugs found? If so, I could start working on studying a contract, Hazari-style. :P

genethitami · August 2015

Veeeery interesting. While I don't know much about programming to fully explain a bug, I do happen to break STO way, way more often than I'd ever like. I would be very interested, thought a big question, will we get a huge list of "known issues" to filter out what's what? IE not report and document something that has been simply not yet fixed?

haardd · August 2015

Count me in. Been troubleshooting since 77

pwlaughingtrendy · August 2015

I'll be back later to address more questions, as I have to head home and rest. I've been at work for just shy of 14 hours so I gotta take care of that.

donburrito · August 2015

I would love to join the team. I've always enjoyed helping others, and I love trying to help find fixes for any kind of errors. I have plenty of widely different toons for all three factions so there are few potential issues that I couldn't try to recreate between them. I work well with others. I'm also in close touch with many different types of players: from the "once-in-a-blue-moon" types, to the party-ers (I'm an admin for the STO Party Animals), the STO radio stations, and podcasters. I look forward to learning more!

malkeck · August 2015

Im gonna start by saying that lately my playing time on STO is almost non existent. Now i love Star Trek and if there is still an opening ont he team then i would love to help out. One of the reason i slowed down playing was because of bugs so if this can help with getting those bugs fixed faster than I am more than willing to come back, put good time into this, and do everything i can to help improve the overall game experience.

Like i said I'm a big Star Trek fan and if given the opportunity, I will dedicate time to helping find and squash bugs. Just let me know if there is an opening and if I can be of some help in anyway.

gaevsman · August 2015

Count me in, for everything you need!!

apedilbert · August 2015

I'm pretty sure it's illegal to solicit unpaid volunteers to do work that's currently being done by paid employees. Even if it's not, it's pretty immoral; just hire more QA staff and help the economy.

Operational Support Team: Now Recruiting!

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