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What is the Arc Client?
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*****URGENT***** Login server check!!!!!

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Comments

  • martinisonmartinison Member Posts: 33 Arc User
    edited April 2015
    Been having the same issue. Launcher loads at a rate reminiscent of dial up and eventually just stops. Looking over the other traces it looks like one thing in common is most of us use AT&T. Anyhow, here is my trace:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Brian>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms homeportal [192.168.1.254]
    2 27 ms 23 ms 26 ms 23-126-146-2.lightspeed.oshkwi.sbcglobal.net [23
    .126.146.2]
    3 * * * Request timed out.
    4 29 ms 28 ms 29 ms 12.83.44.137
    5 48 ms 36 ms 40 ms ggr4.cgcil.ip.att.net [12.122.133.33]
    6 39 ms 45 ms 37 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
    .85]
    7 38 ms 37 ms 38 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.7
    3]
    8 47 ms 44 ms 45 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44
    .86]
    9 56 ms 56 ms 56 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
    .89]
    10 64 ms 61 ms 63 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
    .9]
    11 61 ms 61 ms 61 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    12 62 ms 71 ms 70 ms 38.111.40.114
    13 65 ms 60 ms 59 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    IP: 23.126.146.65
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    Patience?

    I've had three days of the server being unavailable at the same time each day and out for as much as 5 hours a day that I would normally be here. All during Delta Recruit. I've had one day that someone here somehow helped after we posted node ping tests to show for the culprit, but the lag has been tough.

    Now on the fifth day of this problem I'm out again due to the same initial issue. That's ore I cannot gather, R&D points I cannot accrue, missions I cannot undertake, Borg neural processors I cannot acquire, Borg ship set I cannot build, and an endless list that goes on and on over 4 Captains.

    As a paying Gold member of 5 years, is it reasonable to expect some sort of compensation for this?
  • krujo81krujo81 Member Posts: 0 Arc User
    edited April 2015
    C:\Users\Cory>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms dsldevice.attlocal.net [192.168.1.254]
    2 30 ms 27 ms 59 ms 162-228-228-2.lightspeed.lsvlky.sbcglobal.net [162.228.228.2]
    3 23 ms 21 ms 20 ms 99.176.141.58
    4 37 ms 41 ms 40 ms 12.83.103.137
    5 53 ms 53 ms 51 ms 12.122.156.246
    6 54 ms 55 ms 56 ms cr2.attga.ip.att.net [12.122.28.105]
    7 65 ms 44 ms 47 ms 12.122.140.245
    8 49 ms 46 ms 44 ms te0-7-0-1.ccr21.atl02.atlas.cogentco.com [154.54.13.173]
    9 37 ms 34 ms 37 ms be2051.ccr42.atl01.atlas.cogentco.com [154.54.0.161]
    10 67 ms 68 ms 60 ms be2171.mpd22.dca01.atlas.cogentco.com [154.54.31.110]
    11 71 ms 69 ms 69 ms be2151.ccr42.jfk02.atlas.cogentco.com [154.54.40.74]
    12 79 ms 78 ms 77 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
    13 75 ms 67 ms 72 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    14 84 ms 91 ms 94 ms 38.111.40.114
    15 91 ms 79 ms 79 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    BTW why are you using the xbox patcher for PC's?. seems like a horrible idea
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    Getting worse instead of better. Now number 2 and 3 nodes are down.

    Update:

    Now it just says "General Failure".

    Shucks! I could have told you that!
  • postmaster500postmaster500 Member Posts: 0 Arc User
    edited April 2015
    My IP: 75.142.239.232

    C:\Documents and Settings\Sylvia>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 * * * Request timed out.
    3 11 ms 12 ms 12 ms dtr18renonv-tge-0-2-0-3.reno.nv.charter.com [96.
    34.123.13]
    4 12 ms 12 ms 11 ms crr12renonv-bue-2.reno.nv.charter.com [96.34.121
    .213]
    5 12 ms 12 ms 12 ms crr14renonv-bue-1.reno.nv.charter.com [96.34.121
    .200]
    6 64 ms 13 ms 14 ms bbr12renonv-bue-5.reno.nv.charter.com [96.34.121
    .52]
    7 28 ms 17 ms 15 ms xe-8-2-0.bar2.SanFrancisco1.Level3.net [4.53.134
    .101]
    8 23 ms 22 ms * ae-1-60.edge1.SanJose3.Level3.net [4.69.152.16]

    9 24 ms * * ae-1-60.edge1.SanJose3.Level3.net [4.69.152.16]

    10 24 ms 22 ms 22 ms Cogent-level3-4x10G.SanJose.Level3.net [4.68.110
    .138]
    11 * 20 ms 37 ms be2000.ccr21.sjc01.atlas.cogentco.com [154.54.6.
    105]
    12 24 ms 22 ms 21 ms be2164.ccr21.sfo01.atlas.cogentco.com [154.54.28
    .33]
    13 69 ms 68 ms 70 ms be2132.ccr21.mci01.atlas.cogentco.com [154.54.30
    .54]
    14 70 ms 73 ms 73 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
    86]
    15 84 ms 86 ms 86 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44
    .86]
    16 92 ms 108 ms 92 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
    .89]
    17 98 ms 95 ms 95 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
    .9]
    18 97 ms 99 ms 98 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    19 111 ms 128 ms 104 ms 38.111.40.114
    20 102 ms 101 ms 98 ms patchserverrebirth.crypticstudios.com [208.95.18
    5.41]

    Trace complete.
  • ayexeyenayexeyen Member Posts: 230 Arc User
    edited April 2015
    Please devs check also this server: perfectworldent-4.border11.bsn.pnap.net
    using my pathping it gives 100% of packet loss.



    C:\Users\mypc>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 mypc-PC [192.168.0.13]
    1 192.168.0.1
    2 84-75-24-1.dclient.hispeed.ch [84.75.24.1]
    3 217-168-52-157.static.cablecom.ch [217.168.52.157]
    4 84.116.200.249
    5 ch-zrh01b-ra1-ae-1.aorta.net [84.116.134.142]
    6 213.46.171.42
    7 xe-3-0-0.bos10.ip4.gtt.net [141.136.109.138]
    8 internap-gw.ip4.gtt.net [77.67.77.54]
    9 border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    10 perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    11 patchserverrebirth.crypticstudios.com [208.95.185.41]

    Computing statistics for 275 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 mypc-PC [192.168.0.13]
    0/ 100 = 0% |
    1 3ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
    0/ 100 = 0% |
    2 9ms 0/ 100 = 0% 0/ 100 = 0% 84-75-24-1.dclient.hispeed.ch [84.75.24.1]
    0/ 100 = 0% |
    3 10ms 0/ 100 = 0% 0/ 100 = 0% 217-168-52-157.static.cablecom.ch [217.168.52.157]
    0/ 100 = 0% |
    4 14ms 0/ 100 = 0% 0/ 100 = 0% 84.116.200.249
    0/ 100 = 0% |
    5 15ms 0/ 100 = 0% 0/ 100 = 0% ch-zrh01b-ra1-ae-1.aorta.net [84.116.134.142]
    0/ 100 = 0% |
    6 --- 100/ 100 =100% 100/ 100 =100% 213.46.171.42
    0/ 100 = 0% |
    7 --- 100/ 100 =100% 100/ 100 =100% xe-3-0-0.bos10.ip4.gtt.net [141.136.109.138]
    0/ 100 = 0% |
    8 111ms 0/ 100 = 0% 0/ 100 = 0% internap-gw.ip4.gtt.net [77.67.77.54]
    0/ 100 = 0% |
    9 135ms 0/ 100 = 0% 0/ 100 = 0% border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    0/ 100 = 0% |
    10 --- 100/ 100 =100% 100/ 100 =100% perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    0/ 100 = 0% |
    11 111ms 0/ 100 = 0% 0/ 100 = 0% patchserverrebirth.crypticstudios.com [208.95.185.41]

    Trace complete.
  • phantrosityphantrosity Member Posts: 239 Arc User
    edited April 2015
    Yep, I can't even tracert to accounts.crypticstudios.com.

    Of course I can't even get to the client since it tries to patch the launcher, and can't find the patch server either

    http://i.imgur.com/K7dcwuT.png
  • witchthehunterwitchthehunter Member Posts: 7 Arc User
    edited April 2015
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router.belkin [192.168.2.1]
    2 <1 ms <1 ms <1 ms dsldevice.att.net [192.168.1.254]
    3 11 ms 9 ms 9 ms 107-192-90-3.lightspeed.sbndin.sbcglobal.net [10
    7.192.90.3]
    4 10 ms 8 ms 9 ms 76.213.32.38
    5 10 ms 11 ms 11 ms 12.83.45.141
    6 18 ms 19 ms 20 ms gar13.cgcil.ip.att.net [12.122.132.121]
    7 22 ms 21 ms 21 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
    .85]
    8 19 ms 19 ms 19 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29
    .21]
    9 26 ms 26 ms 26 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
    .178]
    10 39 ms 39 ms 41 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    11 43 ms 43 ms 44 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    12 44 ms 44 ms 43 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    13 57 ms 51 ms 54 ms 38.111.40.114
    14 45 ms 44 ms 43 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • reenusakaireenusakai Member Posts: 0 Arc User
    edited April 2015
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\
    C:\tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.254
    2 21 ms 26 ms 20 ms 172-0-240-2.lightspeed.gdrpmi.sbcglobal.net [172
    .0.240.2]
    3 21 ms 20 ms 20 ms 75.29.192.86
    4 24 ms 23 ms 23 ms 12.83.33.129
    5 28 ms 27 ms 27 ms ggr4.cgcil.ip.att.net [12.122.133.33]
    6 25 ms 25 ms 25 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
    .85]
    7 26 ms 25 ms 26 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.7
    3]
    8 33 ms 33 ms 33 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44
    .86]
    9 46 ms 46 ms 46 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
    .89]
    10 49 ms 48 ms 48 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
    .9]
    11 49 ms 49 ms 49 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    12 59 ms 53 ms 53 ms 38.111.40.114
    13 56 ms 54 ms 60 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
  • jst455jst455 Member Posts: 193 Arc User
    edited April 2015
    Patience?

    I've had three days of the server being unavailable at the same time each day and out for as much as 5 hours a day that I would normally be here. All during Delta Recruit. I've had one day that someone here somehow helped after we posted node ping tests to show for the culprit, but the lag has been tough.

    Now on the fifth day of this problem I'm out again due to the same initial issue. That's ore I cannot gather, R&D points I cannot accrue, missions I cannot undertake, Borg neural processors I cannot acquire, Borg ship set I cannot build, and an endless list that goes on and on over 4 Captains.

    As a paying Gold member of 5 years, is it reasonable to expect some sort of compensation for this?

    compensation? cryptic doesn't even acknowledge there is an issue?!?

    this is worse than launch...
    Actual Join Date: Feb 2009
  • bowsongbowsong Member Posts: 0 Arc User
    edited April 2015
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Terry>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 7 ms <1 ms 1 ms dsldevice.att.net [192.168.1.254]
    2 8 ms 13 ms 9 ms 162-194-222-2.lightspeed.tulsok.sbcglobal.net [1
    62.194.222.2]
    3 50 ms 11 ms 16 ms 75.59.64.34
    4 8 ms 8 ms 10 ms 75.59.64.29
    5 8 ms 14 ms 15 ms 12.83.46.5
    6 15 ms 14 ms 14 ms ggr3.dlstx.ip.att.net [12.122.139.17]
    7 13 ms 14 ms 13 ms 192.205.36.222
    8 19 ms 14 ms 21 ms be2031.ccr21.dfw01.atlas.cogentco.com [154.54.7.
    45]
    9 18 ms 18 ms 23 ms be2144.ccr21.iah01.atlas.cogentco.com [154.54.25
    .105]
    10 32 ms 32 ms 32 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
    .17]
    11 40 ms 39 ms 40 ms be2170.mpd21.dca01.atlas.cogentco.com [154.54.31
    .106]
    12 49 ms 45 ms 48 ms be2518.ccr41.jfk02.atlas.cogentco.com [154.54.80
    .161]
    13 51 ms 51 ms 54 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    14 77 ms 51 ms 59 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    15 65 ms 64 ms 73 ms 38.111.40.114
    16 57 ms 56 ms 55 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Terry>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Terry-PC.att.net [192.168.1.176]
    1 dsldevice.att.net [192.168.1.254]
    2 * * *
    Computing statistics for 25 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Terry-PC.att.net [192.168.1.176]
    0/ 100 = 0% |
    1 3ms 0/ 100 = 0% 0/ 100 = 0% dsldevice.att.net [192.168.1.254]


    Trace complete.
  • justinstuffjustinstuff Member Posts: 4 Arc User
    edited April 2015
    Microsoft Windows [Version 10.0.10041]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\Users\Tricia>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 13 ms 1 ms homeportal [192.168.1.254]
    2 28 ms 25 ms 24 ms 99-74-32-2.lightspeed.dctril.sbcglobal.net [99.74.32.2]
    3 83 ms 26 ms 24 ms 99.136.7.32
    4 25 ms 25 ms 23 ms 12.83.43.129
    5 36 ms 50 ms 36 ms gar13.cgcil.ip.att.net [12.122.132.121]
    6 36 ms 36 ms 37 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12.85]
    7 34 ms 33 ms 34 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.73]
    8 44 ms 44 ms 43 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44.86]
    9 55 ms 56 ms 54 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25.89]
    10 58 ms 55 ms 56 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
    11 56 ms 56 ms 56 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    12 62 ms 68 ms 69 ms 38.111.40.114
    13 58 ms 59 ms 58 ms patchserverrebirth.crypticstudios.com [208.95.185.41]

    Trace complete.
  • krystaluskrystalus Member Posts: 1 Arc User
    edited April 2015
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Peter>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 3 ms 1 ms 1 ms dsldevice.attlocal.net [192.168.1.254]
    2 * * * Request timed out.
    3 26 ms 29 ms 42 ms 71.144.225.104
    4 28 ms 24 ms 25 ms 12.83.40.1
    5 31 ms 40 ms 36 ms gar13.cgcil.ip.att.net [12.122.132.121]
    6 41 ms 41 ms 41 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
    .85]
    7 43 ms 30 ms 37 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29
    .21]
    8 37 ms 37 ms 36 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
    .178]
    9 50 ms 49 ms 48 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    10 51 ms 52 ms 55 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    11 74 ms 59 ms 69 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    12 57 ms 61 ms 54 ms 38.111.40.114
    13 56 ms 57 ms 65 ms patchserverrebirth.crypticstudios.com [208.95.18
    5.41]
  • nikdangernikdanger Member Posts: 27 Arc User
    edited April 2015
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms homeportal [192.168.1.254]
    2 11 ms 4 ms 3 ms 162-194-56-2.lightspeed.tukrga.sbcglobal.net [16
    2.194.56.2]
    3 * * 5 ms 76.201.208.14
    4 8 ms 6 ms 11 ms 12.83.82.145
    5 17 ms 10 ms 10 ms gar3.brhal.ip.att.net [12.122.141.189]
    6 7 ms 8 ms 7 ms te0-0-0-1.ccr21.atl02.atlas.cogentco.com [154.54
    .10.69]
    7 8 ms 8 ms 8 ms be2050.ccr41.atl01.atlas.cogentco.com [154.54.0.
    165]
    8 24 ms 23 ms 24 ms be2170.mpd21.dca01.atlas.cogentco.com [154.54.31
    .106]
    9 29 ms 29 ms 28 ms be2518.ccr41.jfk02.atlas.cogentco.com [154.54.80
    .161]
    10 35 ms 34 ms 35 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    11 35 ms 35 ms 35 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    12 55 ms 52 ms 56 ms 38.111.40.114
    13 55 ms 50 ms 50 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
  • nikdangernikdanger Member Posts: 27 Arc User
    edited April 2015
    This one had something time out...

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms homeportal [192.168.1.254]
    2 * * * Request timed out.
    3 * 5 ms 3 ms 76.201.208.14
    4 7 ms 11 ms 10 ms 12.83.82.145
    5 9 ms 10 ms 10 ms gar3.brhal.ip.att.net [12.122.141.189]
    6 8 ms 8 ms 7 ms te0-0-0-1.ccr21.atl02.atlas.cogentco.com [154.54
    .10.69]
    7 8 ms 8 ms 8 ms be2050.ccr41.atl01.atlas.cogentco.com [154.54.0.
    165]
    8 24 ms 24 ms 23 ms be2170.mpd21.dca01.atlas.cogentco.com [154.54.31
    .106]
    9 28 ms 29 ms 28 ms be2518.ccr41.jfk02.atlas.cogentco.com [154.54.80
    .161]
    10 35 ms 35 ms 34 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    11 35 ms 34 ms 34 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    12 60 ms 51 ms 51 ms 38.111.40.114
    13 48 ms 48 ms 47 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
  • dllmmodllmmo Member Posts: 233 Arc User
    edited April 2015
    Nickdanger; try and restart your router. If that doesn't help, contact your ISP. You have some issues on yours and your ISP 's end. They might need to change some settings.
  • mnichoumnichou Member Posts: 0 Arc User
    edited April 2015
    I was doffing when lag got me...
    Everyone around me in sector space flys normaly and netgraph shows that there is no outgoing transmission from me, but it looks like I recive packets from serwer without interuption.

    My IP: 83.21.129.37
    Tracert:

    1 21 ms 24 ms 52 ms gda-bng1.tpnet.pl [80.50.18.38]
    2 28 ms 22 ms 22 ms gda-bng1.tpnet.pl [80.50.18.38]
    3 22 ms 21 ms 22 ms gda-r1.tpnet.pl [80.50.18.37]
    4 27 ms 28 ms 30 ms war-r4.tpnet.pl [194.204.175.89]
    5 53 ms 55 ms 56 ms bundle-ether18.ffttr4.FrankfurtAmMain.opentransit.net [193.251.255.225]
    6 58 ms 62 ms 58 ms be3011.agr21.fra03.atlas.cogentco.com [130.117.15.1]
    7 58 ms 58 ms 58 ms be2184.ccr41.fra03.atlas.cogentco.com [130.117.48.70]
    8 57 ms 57 ms 58 ms be2261.ccr41.ams03.atlas.cogentco.com [154.54.37.29]
    9 62 ms 63 ms 63 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
    10 131 ms 135 ms 132 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]
    11 129 ms 128 ms 128 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    12 131 ms 137 ms 130 ms 38.111.40.114
    13 131 ms 132 ms 131 ms patchserver2.crypticstudios.com [208.95.185.41]
  • phantrosityphantrosity Member Posts: 239 Arc User
    edited April 2015
    Hey, it's working for me again.
  • jst455jst455 Member Posts: 193 Arc User
    edited April 2015
    Hey, it's working for me again.

    think "it's working" due to server load.....i have noticed that at certain times. it all goes to hell.
    play while you can...
    Actual Join Date: Feb 2009
  • virpyrevirpyre Member Posts: 1 Arc User
    edited April 2015
    I used Ping Tester on different buffer sizes to see if it mattered below is what I found.

    Detail
    Ping 208.95.186.37: bytes = 256
    1. 4/14/2015 11:11:35 AM Reply from 208.95.186.37 bytes=256 time=70ms TTL=113
    2. 4/14/2015 11:11:35 AM Reply from 208.95.186.37 bytes=256 time=72ms TTL=113
    3. 4/14/2015 11:11:36 AM Reply from 208.95.186.37 bytes=256 time=71ms TTL=113
    4. 4/14/2015 11:11:37 AM Reply from 208.95.186.37 bytes=256 time=71ms TTL=113
    5. 4/14/2015 11:11:37 AM Reply from 208.95.186.37 bytes=256 time=73ms TTL=113
    6. 4/14/2015 11:11:38 AM Reply from 208.95.186.37 bytes=256 Request timed out.
    7. 4/14/2015 11:11:39 AM Reply from 208.95.186.37 bytes=256 time=72ms TTL=113
    8. 4/14/2015 11:11:39 AM Reply from 208.95.186.37 bytes=256 time=73ms TTL=113
    9. 4/14/2015 11:11:40 AM Reply from 208.95.186.37 bytes=256 Request timed out.
    10. 4/14/2015 11:11:41 AM Reply from 208.95.186.37 bytes=256 time=72ms TTL=113
    11. 4/14/2015 11:11:41 AM Reply from 208.95.186.37 bytes=256 time=72ms TTL=113
    12. 4/14/2015 11:11:42 AM Reply from 208.95.186.37 bytes=256 Request timed out.
    13. 4/14/2015 11:11:43 AM Reply from 208.95.186.37 bytes=256 time=71ms TTL=113
    14. 4/14/2015 11:11:43 AM Reply from 208.95.186.37 bytes=256 time=72ms TTL=113
    15. 4/14/2015 11:11:44 AM Reply from 208.95.186.37 bytes=256 Request timed out.
    16. 4/14/2015 11:11:45 AM Reply from 208.95.186.37 bytes=256 time=74ms TTL=113

    Result
    Sent: 16
    Received: 12
    Lost: 4
    Loss Rate: 25.00 %
    Min Time: 70 ms
    Max Time: 74 ms
    Avg Time: 72 ms
    Avg TTL: 113


    Detail
    Ping 208.95.186.37: bytes = 512
    1. 4/14/2015 11:07:18 AM Reply from 208.95.186.37 bytes=512 time=72ms TTL=113
    2. 4/14/2015 11:07:19 AM Reply from 208.95.186.37 bytes=512 time=71ms TTL=113
    3. 4/14/2015 11:07:19 AM Reply from 208.95.186.37 bytes=512 Request timed out.
    4. 4/14/2015 11:07:20 AM Reply from 208.95.186.37 bytes=512 time=71ms TTL=113
    5. 4/14/2015 11:07:21 AM Reply from 208.95.186.37 bytes=512 time=70ms TTL=113
    6. 4/14/2015 11:07:21 AM Reply from 208.95.186.37 bytes=512 Request timed out.
    7. 4/14/2015 11:07:22 AM Reply from 208.95.186.37 bytes=512 time=71ms TTL=113
    8. 4/14/2015 11:07:23 AM Reply from 208.95.186.37 bytes=512 time=71ms TTL=113
    9. 4/14/2015 11:07:23 AM Reply from 208.95.186.37 bytes=512 Request timed out.
    10. 4/14/2015 11:07:24 AM Reply from 208.95.186.37 bytes=512 time=71ms TTL=113
    11. 4/14/2015 11:07:25 AM Reply from 208.95.186.37 bytes=512 time=70ms TTL=113
    12. 4/14/2015 11:07:25 AM Reply from 208.95.186.37 bytes=512 Request timed out.
    13. 4/14/2015 11:07:26 AM Reply from 208.95.186.37 bytes=512 time=71ms TTL=113
    14. 4/14/2015 11:07:27 AM Reply from 208.95.186.37 bytes=512 time=70ms TTL=113
    15. 4/14/2015 11:07:27 AM Reply from 208.95.186.37 bytes=512 Request timed out.
    16. 4/14/2015 11:07:28 AM Reply from 208.95.186.37 bytes=512 time=71ms TTL=113

    Result
    Sent: 16
    Received: 11
    Lost: 5
    Loss Rate: 31.25 %
    Min Time: 70 ms
    Max Time: 72 ms
    Avg Time: 71 ms
    Avg TTL: 113




    Ping 208.95.186.37: bytes = 1024
    1. 4/14/2015 11:04:05 AM Reply from 208.95.186.37 bytes=1024 time=72ms TTL=113
    2. 4/14/2015 11:04:06 AM Reply from 208.95.186.37 bytes=1024 time=72ms TTL=113
    3. 4/14/2015 11:04:07 AM Reply from 208.95.186.37 bytes=1024 time=72ms TTL=113
    4. 4/14/2015 11:04:07 AM Reply from 208.95.186.37 bytes=1024 time=73ms TTL=113
    5. 4/14/2015 11:04:08 AM Reply from 208.95.186.37 bytes=1024 time=72ms TTL=113
    6. 4/14/2015 11:04:09 AM Reply from 208.95.186.37 bytes=1024 time=72ms TTL=113
    7. 4/14/2015 11:04:09 AM Reply from 208.95.186.37 bytes=1024 Request timed out.
    8. 4/14/2015 11:04:10 AM Reply from 208.95.186.37 bytes=1024 time=72ms TTL=113
    9. 4/14/2015 11:04:11 AM Reply from 208.95.186.37 bytes=1024 time=72ms TTL=113
    10. 4/14/2015 11:04:11 AM Reply from 208.95.186.37 bytes=1024 Request timed out.
    11. 4/14/2015 11:04:12 AM Reply from 208.95.186.37 bytes=1024 time=72ms TTL=113
    12. 4/14/2015 11:04:13 AM Reply from 208.95.186.37 bytes=1024 time=72ms TTL=113
    13. 4/14/2015 11:04:13 AM Reply from 208.95.186.37 bytes=1024 Request timed out.
    14. 4/14/2015 11:04:14 AM Reply from 208.95.186.37 bytes=1024 time=72ms TTL=113
    15. 4/14/2015 11:04:15 AM Reply from 208.95.186.37 bytes=1024 time=72ms TTL=113
    16. 4/14/2015 11:04:15 AM Reply from 208.95.186.37 bytes=1024 Request timed out.

    Result
    Sent: 16
    Received: 12
    Lost: 4
    Loss Rate: 25.00 %
    Min Time: 72 ms
    Max Time: 73 ms
    Avg Time: 72 ms
    Avg TTL: 113
  • hatchetl4dhatchetl4d Member Posts: 130 Arc User
    edited April 2015
    8 15 ms 15 ms 16 ms ae0.fra44.ip4.gtt.net [141.136.103.113]
    9 106 ms 103 ms 101 ms xe-4-3-0.bos10.ip4.gtt.net [89.149.183.13]
    10 101 ms 102 ms 102 ms internap-gw.ip4.gtt.net [77.67.77.54]
    11 101 ms 103 ms 102 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    12 116 ms 107 ms 106 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    13 102 ms 104 ms 102 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    This Problem is becoming worse and worse.
    [SIGPIC][/SIGPIC]
  • avengersevenfouravengersevenfour Member Posts: 0 Arc User
    edited April 2015
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Spock>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 26 ms 25 ms 26 ms hg24.netikka.fi [81.209.123.24]
    3 45 ms 50 ms 70 ms 87.236.154.116
    4 29 ms 31 ms 30 ms 212.73.248.53
    5 38 ms 36 ms 34 ms ae-112-3502.bar1.Stockholm1.Level3.net [4.69.158
    .245]
    6 35 ms 35 ms * ae-112-3502.bar1.Stockholm1.Level3.net [4.69.158
    .245]
    7 37 ms 37 ms 37 ms be3045.ccr21.sto01.atlas.cogentco.com [130.117.1
    4.5]
    8 36 ms 36 ms 36 ms be2396.ccr21.sto03.atlas.cogentco.com [130.117.5
    0.121]
    9 62 ms 62 ms 62 ms be2281.ccr41.ham01.atlas.cogentco.com [154.54.63
    .1]
    10 65 ms 64 ms 65 ms be2186.ccr41.ams03.atlas.cogentco.com [154.54.74
    .121]
    11 77 ms 77 ms 76 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77
    .246]
    12 159 ms 164 ms 190 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44
    .161]
    13 159 ms 156 ms 159 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    14 161 ms 161 ms 162 ms 38.111.40.114
    15 154 ms 153 ms 153 ms patchserverrebirth.crypticstudios.com [208.95.18
    5.41]

    Trace complete.
    "If you can't take a little bloody nose, maybe you oughtta go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross; but it's not for the timid." -- Q
  • zeatrexzeatrex Member Posts: 212 Arc User
    edited April 2015
    zeatrex wrote: »
    I don't know what's up with the game, but these couple of days it has been SUPER annoying to get into the game. The launcher like 90% of the time doesn't work. Right now, the launcher isn't working nor connecting so I can't even log in.

    Everything is totally fine when I do log in, but when I do one Fleet Starbase 5-man alert, the game just start lagging off and it becomes almost unplayable, best part is that in this PvE Queues in specific is the ONLY one that has this issue. After this alert is done, I get the Server Not Responding to greet me.
    So yeah...
  • drake122svkdrake122svk Member Posts: 731 Arc User
    edited April 2015
    9 117 ms 108 ms 108 ms internap-gw.ip4.gtt.net [77.67.77.54]
    10 388 ms 332 ms 432 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 108 ms 106 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 106 ms 108 ms 107 ms patchserver2.crypticstudios.com [208.95.185.41]

    Well... I don't know what to say. GG Cryptic.
  • zeatrexzeatrex Member Posts: 212 Arc User
    edited April 2015
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms homeportal [192.168.1.254]
    2 21 ms 21 ms 21 ms 99-73-132-3.lightspeed.miamfl.sbcglobal.net [99.73.132.3]
    3 21 ms 21 ms 21 ms 99.167.141.130
    4 24 ms 22 ms 23 ms 12.83.70.21
    5 38 ms 39 ms 39 ms gar3.brhal.ip.att.net [12.122.141.189]
    6 37 ms 37 ms 37 ms te0-7-0-7.ccr21.atl02.atlas.cogentco.com [154.54.13.41]
    7 38 ms 37 ms 37 ms be2050.ccr41.atl01.atlas.cogentco.com [154.54.0.165]
    8 54 ms 53 ms 53 ms be2170.mpd21.dca01.atlas.cogentco.com [154.54.31.106]
    9 58 ms 57 ms 58 ms be2518.ccr41.jfk02.atlas.cogentco.com [154.54.80.161]
    10 64 ms 64 ms 63 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    11 63 ms 63 ms 64 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    12 77 ms 75 ms 85 ms 38.111.40.114
    13 75 ms 75 ms 74 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.
  • cidevantcidevant Member Posts: 0 Arc User
    edited April 2015
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\CiDevant>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms homeportal [192.168.1.254]
    2 24 ms 22 ms 22 ms 162-198-0-2.lightspeed.livnmi.sbcglobal.net [162
    .198.0.2]
    3 21 ms 22 ms 27 ms 75.26.64.162
    4 23 ms 25 ms 21 ms 75.26.64.199
    5 34 ms 30 ms 25 ms 12.83.32.129
    6 30 ms 32 ms 30 ms ggr4.cgcil.ip.att.net [12.122.133.33]
    7 33 ms 30 ms 30 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
    .85]
    8 31 ms 30 ms 32 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29
    .21]
    9 37 ms 39 ms 38 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
    .178]
    10 48 ms 51 ms 47 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    11 49 ms 52 ms 50 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    12 53 ms 51 ms 50 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    13 64 ms 58 ms 67 ms 38.111.40.114
    14 55 ms 57 ms 56 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    C:\Users\CiDevant>

    Hopefully we can get some resolution. I haven't been able to play since the last update.
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    I opened this thread back on the 8th of April. It is now the 14th of April. How many days is it so far with this hit and miss for getting into STO? And that's even if you can do anything once you get there!

    So 6 days later I still cannot get in to STO without a long term major struggle, if I get in at all. After I do get loaded in, with sometimes as much as five hours of trying and failing, there's the ever popular lag and disconnects resulting in the same struggle to get back. Rather rough trying to do a PVE that way for all team mates even though they might not have had the disconnect issue. They get punished too.

    What would really be nice is to have at least someone that's working on this at least acknowledge that they are working on it. As it is now I feel like I'm being ignored and my presence here has no real consequence.
  • hatchetl4dhatchetl4d Member Posts: 130 Arc User
    edited April 2015
    I think this is just a bandwith problem since for me it only happens in the prime times. Cryptic needs to pay for more bandwith. Go figure.
    [SIGPIC][/SIGPIC]
  • chaelkchaelk Member Posts: 5,727 Arc User
    edited April 2015
    I'm in Australia and for the last week, loading has been
    waaaaaiiiiittt for login.
    waaaiitt for character screen
    ditto character selct and picture to show up
    select character
    login timeout 2.

    retry, eventually get in.

    currently after I play and logout, I have a 6867mb patch waiting. Which doesn't show up when I first login.

    it's patching very slowly.
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 39 ms 97 ms 97 ms BigPond.BigPond [10.0.0.138]
    2 32 ms * 31 ms 172.18.217.3
    3 31 ms 32 ms 28 ms 172.18.74.69
    4 35 ms 32 ms 35 ms 172.18.243.229
    5 32 ms 30 ms 32 ms bundle-ether4.pie-edge901.perth.telstra.net [203
    .50.112.54]
    6 32 ms 35 ms 31 ms bundle-ether6.pie-core1.perth.telstra.net [203.5
    0.6.212]
    7 66 ms 66 ms 66 ms bundle-ether6.way-core4.adelaide.telstra.net [20
    3.50.11.16]
    8 80 ms 78 ms 77 ms bundle-ether9.exi-core10.melbourne.telstra.net [
    203.50.11.93]
    9 93 ms 92 ms 92 ms bundle-ether12.chw-core10.sydney.telstra.net [20
    3.50.11.124]
    10 92 ms 94 ms 97 ms Bundle-ether17.oxf-gw2.sydney.telstra.net [203.5
    0.13.70]
    11 93 ms 94 ms 94 ms bundle-ether1.sydo-core01.sydney.reach.com [203.
    50.13.38]
    12 96 ms 93 ms 95 ms i-0-3-2-0.sydo-core02.bi.telstraglobal.net [202.
    84.220.189]
    13 238 ms 235 ms 234 ms i-0-2-0-2.1wlt-core01.bx.telstraglobal.net [202.
    84.140.21]
    14 236 ms 233 ms 235 ms i-0-4-0-1.eqla01.bi.telstraglobal.net [202.84.25
    1.154]
    15 234 ms 233 ms 235 ms cogent-peer.eqla01.pr.telstraglobal.net [134.159
    .63.198]
    16 235 ms 235 ms 235 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41
    .57]
    17 271 ms 271 ms 272 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.
    65]
    18 285 ms 283 ms 287 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
    .17]
    19 296 ms 296 ms 296 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
    .94]
    20 303 ms 302 ms 302 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31
    .118]
    21 303 ms 302 ms 302 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    22 303 ms 302 ms 302 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    23 305 ms 303 ms 303 ms 38.111.40.114
    24 302 ms 301 ms 302 ms patchserverrebirth.crypticstudios.com [208.95.18
    5.41]

    Trace complete.

    C:\Users\Felicity>
    Stuffing up Freeform builds since Mid 2011
    5e4fd3cb-b728-4870-849c-b007bccaf5e9_zpsqomajucn.jpg

    Get the Forums Enhancement Extension!
  • dllmmodllmmo Member Posts: 233 Arc User
    edited April 2015
    chaelk wrote: »
    I'm in Australia and for the last week, loading has been
    waaaaaiiiiittt for login.
    waaaiitt for character screen
    ditto character selct and picture to show up
    select character
    login timeout 2.

    retry, eventually get in.

    currently after I play and logout, I have a 6867mb patch waiting. Which doesn't show up when I first login.

    it's patching very slowly.
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 39 ms 97 ms 97 ms BigPond.BigPond [10.0.0.138]
    2 32 ms * 31 ms 172.18.217.3
    3 31 ms 32 ms 28 ms 172.18.74.69
    4 35 ms 32 ms 35 ms 172.18.243.229
    5 32 ms 30 ms 32 ms bundle-ether4.pie-edge901.perth.telstra.net [203
    .50.112.54]
    6 32 ms 35 ms 31 ms bundle-ether6.pie-core1.perth.telstra.net [203.5
    0.6.212]
    7 66 ms 66 ms 66 ms bundle-ether6.way-core4.adelaide.telstra.net [20
    3.50.11.16]
    8 80 ms 78 ms 77 ms bundle-ether9.exi-core10.melbourne.telstra.net [
    203.50.11.93]
    9 93 ms 92 ms 92 ms bundle-ether12.chw-core10.sydney.telstra.net [20
    3.50.11.124]
    10 92 ms 94 ms 97 ms Bundle-ether17.oxf-gw2.sydney.telstra.net [203.5
    0.13.70]
    11 93 ms 94 ms 94 ms bundle-ether1.sydo-core01.sydney.reach.com [203.
    50.13.38]
    12 96 ms 93 ms 95 ms i-0-3-2-0.sydo-core02.bi.telstraglobal.net [202.
    84.220.189]
    13 238 ms 235 ms 234 ms i-0-2-0-2.1wlt-core01.bx.telstraglobal.net [202.
    84.140.21]
    14 236 ms 233 ms 235 ms i-0-4-0-1.eqla01.bi.telstraglobal.net [202.84.25
    1.154]
    15 234 ms 233 ms 235 ms cogent-peer.eqla01.pr.telstraglobal.net [134.159
    .63.198]
    16 235 ms 235 ms 235 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41
    .57]
    17 271 ms 271 ms 272 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.
    65]
    18 285 ms 283 ms 287 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
    .17]
    19 296 ms 296 ms 296 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
    .94]
    20 303 ms 302 ms 302 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31
    .118]
    21 303 ms 302 ms 302 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    22 303 ms 302 ms 302 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    23 305 ms 303 ms 303 ms 38.111.40.114
    24 302 ms 301 ms 302 ms patchserverrebirth.crypticstudios.com [208.95.18
    5.41]

    Trace complete.

    C:\Users\Felicity>

    Above red are something you should work on at first. Extremely high and shouldn't be more than 1~10 on LAN tops and 1~25 on WAN tops. If you do not know how to set up your equipment, I bet your ISP would be willing to help out.
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