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*****URGENT***** Login server check!!!!!

Login server not loading. Screen will eventually come up after several minutes, but after entering password and Login the system hangs on loading. Patch screen attempts to come up, but place holders to left for activity never load information.

Attempted reload several times. Still no joy.
Post edited by johncampbell07 on
«13

Comments

  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    UPDATE: Finally loaded and went fast after the point of loading the Patch, Cancel, and engage buttons. Process took several minutes to reach that point. Recommend checking the login server. Afraid to switch Captains for fear I might have similar issue. Thanks.
  • layanaxlayanax Member Posts: 3 Arc User
    edited April 2015
    I am experiencing the same issue as you, but I do not think this is an issue on STO's side. Rather, there is a problem with Telia as this pathping shows:

    Quelle zum Abs. Knoten/Verbindung
    Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse
    0 Bjoern-PC.Belkin [TRIBBLE.TRIBBLE.TRIBBLE.TRIBBLE]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% TRIBBLE.TRIBBLE.TRIBBLE.TRIBBLE
    0/ 100 = 0% |
    2 5ms 0/ 100 = 0% 0/ 100 = 0% TRIBBLE.TRIBBLE.TRIBBLE.TRIBBLE
    0/ 100 = 0% |
    3 8ms 0/ 100 = 0% 0/ 100 = 0% 87.186.255.154
    0/ 100 = 0% |
    4 12ms 0/ 100 = 0% 0/ 100 = 0% hh-ea8-i.HH.DE.NET.DTAG.DE [62.154
    .32.129]
    0/ 100 = 0% |
    5 --- 100/ 100 =100% 100/ 100 =100% 80.150.168.162
    0/ 100 = 0% |
    6 13ms 0/ 100 = 0% 0/ 100 = 0% hbg-bb1-link.telia.net [80.91.253.
    55]
    0/ 100 = 0% |
    7 100ms 0/ 100 = 0% 0/ 100 = 0% nyk-bb1-link.telia.net [80.91.247.
    127]
    0/ 100 = 0% |
    8 101ms 0/ 100 = 0% 0/ 100 = 0% bost-b1-link.telia.net [80.91.246.
    125]
    0/ 100 = 0% |
    9 102ms 0/ 100 = 0% 0/ 100 = 0% internap-ic-304640-bost-b1.c.telia
    .net [62.115.38.110]
    0/ 100 = 0% |
    10 110ms 0/ 100 = 0% 0/ 100 = 0% border11.te8-1-bbnet2.bsn.pnap.net
    [63.251.128.104]
    0/ 100 = 0% |
    11 107ms 0/ 100 = 0% 0/ 100 = 0% perfectworldent-4.border11.bsn.pna
    p.net [216.52.61.78]
    0/ 100 = 0% |
    12 100ms 0/ 100 = 0% 0/ 100 = 0% xboxpatchserver.crypticstudios.com
    [208.95.185.41]

    This is a recurring issue for me with Star Trek Online, always happening in the evenings CET. Is there any hope of a fix in the future? It makes playing nearly impossible.
  • appleraptorappleraptor Member Posts: 4 Arc User
    edited April 2015
    there has been serious issues all day. massive lag. servers stop responding. issues logging in. dunno what the problem is.
  • vaudeville03vaudeville03 Member Posts: 0 Arc User
    edited April 2015
    Can a Dev acknowledge this, please?
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    Here we go again! Same thing ongoing right now. Server quit responding. Went to load back in and the login never connects. It just shows the flashing bars, but never finishes the login process.

    Here we go. Just loving this.

    On the login screen:

    "The website is experiencing technical difficulties. Normal game play is not affected."

    That's wonderful for people who didn't get dropped. Not so much so for those who did get dropped and those trying to get in.
  • sander233sander233 Member Posts: 3,992 Arc User
    edited April 2015
    I got this to.

    First login was normal, but I got tied up with SNR and was soon dropped. Attempting to login again I'm unable to move past the launcher.
    16d89073-5444-45ad-9053-45434ac9498f.png~original

    ...Oh, baby, you know, I've really got to leave you / Oh, I can hear it callin 'me / I said don't you hear it callin' me the way it used to do?...
    - Anne Bredon
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    Here we go again! Same thing ongoing right now. Server quit responding. Went to load back in and the login never connects. It just shows the flashing bars, but never finishes the login process.

    Here we go. Just loving this.

    On the login screen:

    "The website is experiencing technical difficulties. Normal game play is not affected."

    That's wonderful for people who didn't get dropped. Not so much so for those who did get dropped and those trying to get in.



    AND AGAIN!!!!!!!!

    OK, this makes 3 days straight of the same thing happening and I've now noticed it happens at the same time each day. If that's not enough for someone at STO to work with for looking for the cause I don't know what could be.

    I have one other person suffering the same effect every day who is located 3000 miles away at the other end of the U.S. whom I'm in constant contact with online.

    DO SOMETHING!!!!!!!!! :mad:
  • ikonn#1068 ikonn Member Posts: 1,450 Arc User
    edited April 2015
    Loading, please wait...
    -AoP- Warrior's Blood (KDF Armada) / -AoP- Qu' raD qulbo'Degh / -AoP- Project Phoenix
    Join Date: Tuesday, February 2, 2010
  • velquavelqua Member Posts: 1,220 Arc User
    edited April 2015
    Character Loading...

    I can't get past this. Can we get a Dev to confirm or at least check on the hamsters to see if they have been fed?
    18662390068_f716cd60e3.jpg
  • thegreatrajathegreatraja Member Posts: 28 Arc User
    edited April 2015
    I think they have all be hired out to appear in a KIA Soul commercial!
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    velqua wrote: »
    Character Loading...

    I can't get past this. Can we get a Dev to confirm or at least check on the hamsters to see if they have been fed?

    Still ongoing issue. The server login once again says,
    "The website is experiencing technical difficulties. Normal game play is not affected.
    "

    Too bad we have to kicked out just to find out that, "Normal game play is not affected."
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    edited April 2015
    I had no issues after yesterday's patch but when I get home from work today I can't get Arc to even load and the launcher is stuck at Loading. Please wait
    DMoNDoR.jpg
  • bengusbengus Member Posts: 0 Arc User
    edited April 2015
    Again epic craptic fail and u wonder y youre player base is diminishing YOUR SERVERS ARE TRIBBLE
    YOUR CUSTOMER SERVICE IS TRIBBLE YOURE GAME HAS BECOME TRIBBLE
  • geekysoldiergeekysoldier Member Posts: 156 Arc User
    edited April 2015
    bengus2 wrote: »
    Again epic craptic fail and u wonder y youre player base is diminishing YOUR SERVERS ARE TRIBBLE
    YOUR CUSTOMER SERVICE IS TRIBBLE YOURE GAME HAS BECOME TRIBBLE

    How about we not try to get the thread closed?
    DMoNDoR.jpg
  • jst455jst455 Member Posts: 193 Arc User
    edited April 2015
    still very very slow logging in... 15 minutes...logging in....still waiting...wth?!?


    "logging in, please wait..."
    Actual Join Date: Feb 2009
  • cybermalscybermals Member Posts: 4 Arc User
    edited April 2015
    Guys, just a heads-up: I received a tweet from one of the devs. The reason no one has replied yet is because there's an issue with the forum login, & they can't get in to answer. However, they ARE aware of the problem, & are working on it.
  • pwlaughingtrendypwlaughingtrendy Member Posts: 2,966 Arc User
    edited April 2015
    Hey guys! So we're still looking into the issues with the login issues. For some reasons, certain players can log in and others can't. Doing a /tracert and sending us what your public ip is (whatismyip.com)

    How do you run a tracert? Go to Start -> Run and enter CMD to bring up a command prompt. Once there, enter this command:

    tracert patchserver.crypticstudios.com

    and hit enter. Please paste your results.

    ~LaughingTrendy
  • jst455jst455 Member Posts: 193 Arc User
    edited April 2015
    cybermals wrote: »
    Guys, just a heads-up: I received a tweet from one of the devs. The reason no one has replied yet is because there's an issue with the forum login, & they can't get in to answer. However, they ARE aware of the problem, & are working on it.

    that is nice however slightly unacceptable that no communication from devs....i see nothing on twitter.

    this is so screwed up.


    thanks for passing info.
    Actual Join Date: Feb 2009
  • cybermalscybermals Member Posts: 4 Arc User
    edited April 2015
    jst455 wrote: »
    that is nice however slightly unacceptable that no communication from devs....i see nothing on twitter.

    this is so screwed up.


    thanks for passing info.

    You are more than welcome, my friend. Peace and long life.
  • primar13primar13 Member Posts: 1,896 Bug Hunter
    edited April 2015
    jst455 wrote: »
    that is nice however slightly unacceptable that no communication from devs....i see nothing on twitter.

    this is so screwed up.


    thanks for passing info.


    ^^^^^^^ Dev Responded before you did...
  • jst455jst455 Member Posts: 193 Arc User
    edited April 2015
    IP Address Is:
    99.70.228.210


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\John>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms dsldevice.attlocal.net [192.168.1.254]
    2 22 ms 21 ms 22 ms 99-70-228-2.lightspeed.rcsntx.sbcglobal.net [99.
    70.228.2]
    3 24 ms 22 ms 26 ms 70.143.193.130
    4 22 ms 31 ms 23 ms 12.83.80.189
    5 26 ms 25 ms 25 ms ggr3.dlstx.ip.att.net [12.122.139.17]
    6 25 ms 23 ms 26 ms 192.205.36.222
    7 30 ms 24 ms 26 ms be2031.ccr21.dfw01.atlas.cogentco.com [154.54.7.
    45]
    8 36 ms 31 ms 43 ms be2144.ccr21.iah01.atlas.cogentco.com [154.54.25
    .105]
    9 57 ms 42 ms 42 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
    .17]
    10 63 ms 63 ms 57 ms be2170.mpd21.dca01.atlas.cogentco.com [154.54.31
    .106]
    11 84 ms 62 ms 62 ms be2518.ccr41.jfk02.atlas.cogentco.com [154.54.80
    .161]
    12 70 ms 67 ms 67 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    13 69 ms 68 ms 72 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    14 87 ms 89 ms 90 ms 38.111.40.114
    15 91 ms 74 ms 76 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    C:\Users\John>
    Actual Join Date: Feb 2009
  • cybermalscybermals Member Posts: 4 Arc User
    edited April 2015
    Hey guys! So we're still looking into the issues with the login issues. For some reasons, certain players can log in and others can't. Doing a /tracert and sending us what your public ip is (whatismyip.com)

    How do you run a tracert? Go to Start -> Run and enter CMD to bring up a command prompt. Once there, enter this command:

    tracert patchserver.crypticstudios.com

    and hit enter. Please paste your results.

    ~LaughingTrendy


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 6 ms 1 ms 3 ms dsldevice.attlocal.net [192.168.1.254]
    2 * * * Request timed out.
    3 29 ms 27 ms 32 ms 75.20.0.190
    4 29 ms 28 ms 25 ms 12.83.38.153
    5 28 ms 26 ms 27 ms 12.123.132.137
    6 31 ms 25 ms 25 ms be3013.ccr23.lax05.atlas.cogentco.com [154.54.13
    .149]
    7 26 ms 27 ms 27 ms be2179.ccr22.lax01.atlas.cogentco.com [154.54.41
    .81]
    8 63 ms 62 ms 61 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.
    53]
    9 74 ms 75 ms 74 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29
    .117]
    10 91 ms 103 ms 94 ms be2169.ccr22.dca01.atlas.cogentco.com [154.54.31
    .98]
    11 94 ms 93 ms 100 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31
    .126]
    12 99 ms 99 ms 99 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    13 99 ms 100 ms 100 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    14 104 ms 107 ms 107 ms 38.111.40.114
    15 102 ms 102 ms 99 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    Thanks for the reply. You have no idea how helpless one feels with no way to contact anyone where you're not certain anyone is paying attention.

    As requested:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\John Campbell>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.254
    2 21 ms 20 ms 21 ms 76.236.226.3
    3 * * * Request timed out.
    4 21 ms 23 ms 23 ms 12.83.69.141
    5 33 ms 35 ms 35 ms 12.123.132.137
    6 32 ms 32 ms 32 ms be3013.ccr23.lax05.atlas.cogentco.com [154.54.13
    .149]
    7 32 ms 32 ms 33 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41
    .57]
    8 67 ms 67 ms 67 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.
    65]
    9 80 ms 81 ms 80 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
    .17]
    10 92 ms 94 ms 95 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
    .94]
    11 652 ms * * be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31
    .118]
    12 100 ms 100 ms 101 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    13 101 ms 101 ms 101 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    14 110 ms 109 ms 106 ms 38.111.40.114
    15 105 ms 106 ms 107 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\John Campbell>
  • thegreatrajathegreatraja Member Posts: 28 Arc User
    edited April 2015
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Roger>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms dsldevice.att.net [192.168.1.254]
    2 24 ms 23 ms 23 ms 162-194-136-2.lightspeed.stlsmo.sbcglobal.net [1
    62.194.136.2]
    3 * * * Request timed out.
    4 26 ms 23 ms 26 ms 12.83.40.157
    5 33 ms 32 ms 31 ms gar13.cgcil.ip.att.net [12.122.132.121]
    6 29 ms 29 ms 28 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
    .85]
    7 31 ms 30 ms 29 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29
    .21]
    8 36 ms 36 ms 37 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
    .178]
    9 47 ms 55 ms 48 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    10 52 ms 51 ms 51 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    11 51 ms 51 ms 52 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    12 62 ms 69 ms 56 ms 38.111.40.114
    13 55 ms 63 ms 57 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\Roger>
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    Hey guys! So we're still looking into the issues with the login issues. For some reasons, certain players can log in and others can't. Doing a /tracert and sending us what your public ip is (whatismyip.com)

    How do you run a tracert? Go to Start -> Run and enter CMD to bring up a command prompt. Once there, enter this command:

    tracert patchserver.crypticstudios.com

    and hit enter. Please paste your results.

    ~LaughingTrendy


    IT WORKED!!!!!!!!!!!!!!

    I'm in and without delay!

    THANK YOU, THANK YOU, THANK YOU!!!!!!!! :):D:):D
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    Well, here we go again. The servers are overloaded to the "F" degree. I've been kicked ten times in the last 30 minutes from mostly having lost the login connection and then server time outs.

    That's it. I give up! I've had it.

    The lag is so bad that any movement can actually result in beaming in, performing a collection on a duty officer mission completion, and then seeing yourself beam in where you're already at. Chopped screens that have you showing for the bottleneck taking place and a rubber band that never ends.
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    Just in case anyone is looking into this ongoing problem this morning:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\John Campbell>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.254
    2 23 ms 20 ms 20 ms 76.236.226.3
    3 * * 21 ms 99.160.71.32
    4 21 ms 24 ms 22 ms 12.83.69.141
    5 34 ms 31 ms 31 ms 12.123.132.137
    6 30 ms 31 ms 30 ms be3013.ccr23.lax05.atlas.cogentco.com [154.54.13
    .149]
    7 30 ms 31 ms 30 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41
    .57]
    8 68 ms 69 ms 67 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.
    65]
    9 80 ms 81 ms 80 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
    .17]
    10 93 ms 92 ms 92 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
    .94]
    11 95 ms 94 ms 94 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31
    .118]
    12 100 ms 100 ms 100 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    13 101 ms 101 ms 101 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    14 106 ms 107 ms 108 ms 38.111.40.114
    15 105 ms 104 ms 104 ms patchserverrebirth.crypticstudios.com [208.95.18
    5.41]

    Trace complete.

    C:\Users\John Campbell>
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.254
    2 20 ms 20 ms 20 ms 76.236.226.3
    3 * * * Request timed out.
    4 23 ms 22 ms 24 ms 12.83.69.141
    5 32 ms 31 ms 31 ms 12.123.132.137
    6 31 ms 53 ms 31 ms be3013.ccr23.lax05.atlas.cogentco.com [154.54.13
    .149]
    7 30 ms 31 ms 30 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41
    .57]
    8 67 ms 67 ms 68 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.
    65]
    9 82 ms 81 ms 82 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
    .17]
    10 92 ms 93 ms 92 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
    .94]
    11 94 ms 94 ms 94 ms be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31
    .118]
    12 100 ms 101 ms 101 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    13 102 ms 101 ms 101 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    14 107 ms 107 ms 107 ms 38.111.40.114
    15 102 ms 101 ms 101 ms patchserverrebirth.crypticstudios.com [208.95.18
    5.41]

    Trace complete.
  • johncampbell07johncampbell07 Member Posts: 143 Arc User
    edited April 2015
    Update:

    I sure hope someone is looking into this, but no one is saying anything about it.

    Just tried to log in again and nearly made it after the lengthy attempt. When the failure occurred it had made it to selecting a Captain, but when the login was lost the screen actually displayed for a couple seconds an IP starting with 208. I noticed there was only one 208 server on the above lists. The number 3 node and the final node are at least involved.

    Can someone at least tell me they're working on it? Even if it's Broccoli Barkley? :)
  • darklocksdarklocks Member Posts: 4 Arc User
    edited April 2015
    C:\Users\Shawn>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 40 ms <1 ms <1 ms homeportal [192.168.1.254]
    2 22 ms 21 ms 21 ms 99-38-128-2.lightspeed.irvnca.sbcglobal.net [99.
    38.128.2]
    3 24 ms 23 ms 23 ms 75.20.1.4
    4 23 ms 27 ms 23 ms 12.83.38.145
    5 28 ms 26 ms 26 ms 12.123.132.137
    6 25 ms 25 ms 25 ms be3013.ccr23.lax05.atlas.cogentco.com [154.54.13
    .149]
    7 25 ms 25 ms 24 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41
    .57]
    8 62 ms 61 ms 62 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.
    65]
    9 75 ms 74 ms 74 ms be2172.ccr41.atl01.atlas.cogentco.com [154.54.29
    .17]
    10 90 ms 90 ms 93 ms be2170.mpd21.dca01.atlas.cogentco.com [154.54.31
    .106]
    11 92 ms 92 ms 92 ms be2518.ccr41.jfk02.atlas.cogentco.com [154.54.80
    .161]
    12 98 ms 97 ms 97 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    13 98 ms 98 ms 98 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.134]
    14 99 ms 103 ms 106 ms 38.111.40.114
    15 99 ms 98 ms 100 ms patchserverrebirth.crypticstudios.com [208.95.18
    5.41]

    Trace complete.
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