I understand the disappointment that some people are feeling at the stats being decreased. To be clear, we were certainly not intentionally misleading anyone. I detailed the intent behind these weapons in a previous post (http://sto-forum.perfectworld.com/showpost.php?p=8322161&postcount=98). The stats on these weapons were a bug, plain and simple.
These items were intended to be for fun and flavor purposes. While some of the posters have noted that Spiral Wave Disruptors are a similar case, those weapons are significantly more expensive and only a specific weapon type (Beam Array) is available. Making all weapon types at that level of power available on the Dilithium store would represent a significant change to our game's loot progression.
For those of you who are interested in more powerful Andorian Phasers, I will be adding Advanced Fleet Andorian Phasers to the fleet store. These are statistically identical to other Advanced Fleet Phasers and require an Andorian Escort to purchase. The only difference between these and standard Advanced Fleet Phasers is cosmetic.
This post is so wrong on so many levels.
I'm not disappointed. I'm angry. I read the stats that Cryptic provided for the weapons before buying them. If a Cryptic employee can't do their job properly and makes an error that puts people out of pocket then it's Cryptic's responsibility, not ours. So no, I don't think you understand at all.
Very nice of you to put some information in one of your posts. I don't read every post on the forums and as such I didnt read that. I'm pretty sure a lot of people who hang around the forums didn't read it, too. What about the people who don't actually read the forum at all? Too bad for us all for Cryptic's error?
You say that Cryptic didn't intentionally mislead anyone. Intentional or not, we were mislead. Intentional or not, Cryptic did the misleading. Cryptic needs to man up and take the responsibility for this. Passing the buck like this is weak with a side order of weak with plenty of weak sauce on top.
Cryptic has an opportunity right about now. It has an opportunity to realise that it made an error, be it intentional or not, and support, not punish, the people who have followed and supported this game. As was suggested earlier you could refund the dilithium and remove the weapons from our characters. This is fair and protects everyone who spent dilithium and real money on these weapons. Nobody would lose out and your balance would be preserved. Locking down the weapons that have already been released is also a satisfactory solution. You may say that the weapons already sold would be out of balance but Cryptic could use that as a lesson to get it right next time.
Let's see what you do. Let's see if you take the high moral ground and take responsibility for your error or if you take the weak way out and nerf items so they become what we did not pay for.
I understand the disappointment that some people are feeling at the stats being decreased. To be clear, we were certainly not intentionally misleading anyone. I detailed the intent behind these weapons in a previous post (http://sto-forum.perfectworld.com/showpost.php?p=8322161&postcount=98). The stats on these weapons were a bug, plain and simple.
These items were intended to be for fun and flavor purposes. While some of the posters have noted that Spiral Wave Disruptors are a similar case, those weapons are significantly more expensive and only a specific weapon type (Beam Array) is available. Making all weapon types at that level of power available on the Dilithium store would represent a significant change to our game's loot progression.
For those of you who are interested in more powerful Andorian Phasers, I will be adding Advanced Fleet Andorian Phasers to the fleet store. These are statistically identical to other Advanced Fleet Phasers and require an Andorian Escort to purchase. The only difference between these and standard Advanced Fleet Phasers is cosmetic.
I think the big thing with the Spiral Wave is that it's the only thing that makes the Galor special... and then the funny thing is that you don't need to put those on the Galor. The Galor looks beautiful but is probably outclassed by every other lockbox ship.
The funny thing to me is that the D'Kora can equip DHCs and the Galor can't when there's IP evidence for the Galor being heavy cannon ready and using "pulse weapons". And, for that matter, classifying the Galor as a Destroyer would have IP evidence as well (as it's called a "Destroyer" more than once) and the one thing in game terms that's an obstacle to it being a tanky Destroyer is the ability to equip DHCs.
I'm not disappointed. I'm angry. I read the stats that Cryptic provided for the weapons before buying them. If a Cryptic employee can't do their job properly and makes an error that puts people out of pocket then it's Cryptic's responsibility, not ours. So no, I don't think you understand at all.
Very nice of you to put some information in one of your posts. I don't read every post on the forums and as such I didnt read that. I'm pretty sure a lot of people who hang around the forums didn't read it, too. What about the people who don't actually read the forum at all? Too bad for us all for Cryptic's error?
You say that Cryptic didn't intentionally mislead anyone. Intentional or not, we were mislead. Intentional or not, Cryptic did the misleading. Cryptic needs to man up and take the responsibility for this. Passing the buck like this is weak with a side order of weak with plenty of weak sauce on top.
Cryptic has an opportunity right about now. It has an opportunity to realise that it made an error, be it intentional or not, and support, not punish, the people who have followed and supported this game. As was suggested earlier you could refund the dilithium and remove the weapons from our characters. This is fair and protects everyone who spent dilithium and real money on these weapons. Nobody would lose out and your balance would be preserved. Locking down the weapons that have already been released is also a satisfactory solution. You may say that the weapons already sold would be out of balance but Cryptic could use that as a lesson to get it right next time.
Let's see what you do. Let's see if you take the high moral ground and take responsibility for your error or if you take the weak way out and nerf items so they become what we did not pay for.
Where's the fun in going the moral high ground?
But seriously, why do we need an apology for every mistake we're subjected to, intentional or not? Time spent apologizing could very well be spent on game things, or their families, or sleep, or anything else productive.
I acknowledge the change, even having bought the Andorian weapons either, and simply move on. True I 'paid' for it with Dilithilum, but everything in-game is subject to changes, and they have to right to change them anytime they like. This includes things bought with real-life money.
I understand that, and don't bother worrying about 'my money's worth'. I discovered years ago that it's just an unnecessary waste of feelings. And yes, that is my honest opinion
Was named Trek17.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
I understand the disappointment that some people are feeling at the stats being decreased. To be clear, we were certainly not intentionally misleading anyone. I detailed the intent behind these weapons in a previous post (http://sto-forum.perfectworld.com/showpost.php?p=8322161&postcount=98). The stats on these weapons were a bug, plain and simple.
These items were intended to be for fun and flavor purposes. While some of the posters have noted that Spiral Wave Disruptors are a similar case, those weapons are significantly more expensive and only a specific weapon type (Beam Array) is available. Making all weapon types at that level of power available on the Dilithium store would represent a significant change to our game's loot progression.
For those of you who are interested in more powerful Andorian Phasers, I will be adding Advanced Fleet Andorian Phasers to the fleet store. These are statistically identical to other Advanced Fleet Phasers and require an Andorian Escort to purchase. The only difference between these and standard Advanced Fleet Phasers is cosmetic.
As someone who did not buy these weapons yet I can say I'm looking forward to the blue Fleet phasers.
However, this kind of thing really sucks for everyone that buy it and I feel really bad for them.
I ask this sincerely, is it really that hard to make the current ones say Mark 12, then remove them from the store?
The early adopters catch a nice break, then you can add your crappy Mark 11's to the Dil store that no one will buy.
For those of you who are interested in more powerful Andorian Phasers, I will be adding Advanced Fleet Andorian Phasers to the fleet store. These are statistically identical to other Advanced Fleet Phasers and require an Andorian Escort to purchase. The only difference between these and standard Advanced Fleet Phasers is cosmetic.
Why don't you just add them to the Dilithium Store, at the higher price? Since there already IS the lockout of requiring the Andorian ship to purchase?
I understand the disappointment that some people are feeling at the stats being decreased. To be clear, we were certainly not intentionally misleading anyone. I detailed the intent behind these weapons in a previous post (http://sto-forum.perfectworld.com/showpost.php?p=8322161&postcount=98). The stats on these weapons were a bug, plain and simple.
These items were intended to be for fun and flavor purposes. While some of the posters have noted that Spiral Wave Disruptors are a similar case, those weapons are significantly more expensive and only a specific weapon type (Beam Array) is available. Making all weapon types at that level of power available on the Dilithium store would represent a significant change to our game's loot progression.
For those of you who are interested in more powerful Andorian Phasers, I will be adding Advanced Fleet Andorian Phasers to the fleet store. These are statistically identical to other Advanced Fleet Phasers and require an Andorian Escort to purchase. The only difference between these and standard Advanced Fleet Phasers is cosmetic.
is this cryptic or gearbox we are dealing with ? , please cryptic don't punish early buyers of these weapons . cause if you do it will make players think twice before buying in the future
is this cryptic or gearbox we are dealing with ? , please cryptic don't punish early buyers of these weapons . cause if you do it will make players think twice before buying in the future
I've spent quite a bit of money on this game in the past. How much I spend in the future is riding on what happens with this.
Really? Did anyone really 'break the bank' over these phasers, or are people just being upset on 'principle'? I've bought an almost complete set, because I wanted blue weapons that were significantly better than the white mk x ones it came with. That's what I got, and that's what I'll still have after the fix. I'm not one to worry about whether they're truly 'end-game'. I've put down dilithium for mk XI romulan beams too because they're cheaper to outfit a whole ship than mk xii and work fine. As long as you have some patience, one can get the dilithium without forking over piles of cash.
Take a look at my Foundry missions! Conjoined, Re-emergence, and . . .
Why does this remind me of the tholian MK XII ground set (personal shield energy resistance to be precise) nerf that PvPers called for and got?
Ah yes, cause I paid Lobi to get it.
Cryptic, when people pay for an item they can only see what is written on it, it is YOUR job and your QA people to ensure that such things would NEVER happen, I mean releasing an item to the Live server with erroneus values/stats.
You failed again and then you just nerf it all and say you re sorry?
I want a Dil refund too, add a new functionality to the Ferengi Prototype Collector, Dilithium for andorian MK XI Phasers.
Just refund like 90% of the dilithium amount paid so people will not find ways to exploit or switch the phasers endlessly, but PLEASE, do something for your customers who claimed these phasers based on your misleading.
These items were intended to be for fun and flavor purposes. While some of the posters have noted that Spiral Wave Disruptors are a similar case, those weapons are significantly more expensive and only a specific weapon type (Beam Array) is available. Making all weapon types at that level of power available on the Dilithium store would represent a significant change to our game's loot progression.
Okay, they're blue, there's the flavor. How could you guys see any "fun" in charging this much dil for clearly inferior weapons, which they would have been without the 0-day error? I simply wouldn't have bothered and went with the fleet phaser DHC's/turrets I already have. NO ONE has to walk away from this with hard feelings, if you're willing to be flexible. Tie these weapons to the ship line, and increase their cost accordingly. For the people who already popped for them, class the weapons as XII. Chalk the entire situation up as a learning experience and leave it alone.
For those of you who are interested in more powerful Andorian Phasers, I will be adding Advanced Fleet Andorian Phasers to the fleet store. These are statistically identical to other Advanced Fleet Phasers and require an Andorian Escort to purchase. The only difference between these and standard Advanced Fleet Phasers is cosmetic.
So, your solution to this is to sell the SAME exact weapons to me twice, and tell me it's raining? With all due respect Archon, that's not a solution that takes the fact that Cryptic should, to some degree at least, feel beholding to your customers. As much as I love this game, with all its problems, you guys are going WAY to far with this, even for me.
I really do hope that you guys (who actually BOUGHT these things) are as honked about this is I am.
Really? Did anyone really 'break the bank' over these phasers, or are people just being upset on 'principle'? I've bought an almost complete set, because I wanted blue weapons that were significantly better than the white mk x ones it came with. That's what I got, and that's what I'll still have after the fix. I'm not one to worry about whether they're truly 'end-game'. I've put down dilithium for mk XI romulan beams too because they're cheaper to outfit a whole ship than mk xii and work fine. As long as you have some patience, one can get the dilithium without forking over piles of cash.
22k each but only able to refine 8k per day , that's a lot of time refining dilithium to buy 5 of these weapons only for them to be nerfed . no wonder people are miffed
Really? Did anyone really 'break the bank' over these phasers, or are people just being upset on 'principle'?
Why does it matter to you? You feel good about kitting "cheap" weapons? So? I couldn't care less. Please, return the favor. Not everything is about what you think.
People face it: you gambled. You bought Mk XI phasers with stats of Mk XII phasers. Either (1) the stats where wrong or (2)they were labeled wrong.
As we know now alternative (1) is true. Since you bought an virtual item with ingame currency (dil) you are not entitled for refunds. Covered by Eula etc.
The ****storm is quite limited. A 7 page thread is negligible.
I still think it would be better just to change the name to MK XII. Some good news couldn't hurt atm. Plus there are better "endgame" alternatives to bog standard MK XII phasers.
People are even begging to get ripped off. Lol. As if 24k dil wouldn't already be horrible overpriced just for the cosmetic effect.
@archoncryptic:
Can we pls get a bit different modifiers to the standard fleet phasers ? Some crit or acc instead of the lame dmg modifier would be very welcome.
Out of curiosity, which weapon type will probably deal more damage under standard combat conditions, [Acc]x2 [Dmg] or [Acc] [Dmg]x3? The [Dmg] suffix is at the bottom of the modifier effectiveness tree (Acc > CrtH > CrtD > Dmg), so I'm curious to see if Advanced Fleet Andorian Phasers are actually downgrades of the current Andorian phasers present now.
If Advanced Fleet Andorian Phasers do become available, I'd rather see them with [Acc]x2 [Dmg]x2 instead of the inferior [Acc] [Dmg]x3 standard stats.
People face it: you gambled. You bought Mk XI phasers with stats of Mk XII phasers. Either (1) the stats where wrong or (2)they were labeled wrong.
???
If a purchase something after considering the information provided to you by the vendor how is that gambling? I think you need to rethink what you wrote!!
If you want a more accurate description it's like buying a pack of 10 coloured pencils and a few days later the pencil company comes and takes the blue one away. They then state that they made a mistake and you never should have had that blue pencil even though the description on the box said it should have been included.
And yes, I understand Spinal Wave Disruptors are supposed to be a replacer since the Galor comes with 4 of then by default but doesnt really change its endgame gear on pair if not superior to Fleet Weapons, its only access cost that differs.
Here's another sad note relevant to lack of validating details: Cardassian War Ships are supposed to be armed with phasers, not disruptors. From http://en.memory-alpha.org/wiki/Galor_class:
-- Tactical systems --
The arsenals of Galor-class warships vary, though typically they are armed with numerous phaser arrays. Although the Galor-class vessels were decidedly inferior to the Federation's Galaxy-class starships, they proved to be very effective against Miranda-class and other older Federation starships. (TNG: "The Wounded"; DS9: "Sacrifice of Angels", "Waltz")
In 2369, Captain Edward Jellico ordered a fleet of Galor-class starships to leave the McAllister C-5 Nebula one-by-one, ejecting their primary phaser coils. (TNG: "Chain of Command, Part II")
I know this sounds trivial, but look at how lack of attention to simple details lead to the upcoming Andorian phaser nerf...
Spiral Wave Disruptors should have been Spiral Wave Phasers, but what do we know...
People before already asked for MK XII versions, this is because most people beLIEve what the game tells them, you need exterior programs to actually see the truth and they just see "Mk XI" and "rare" without actually testing, also from what I read they arent superior or equal, just slightly inferior with a DPS difference of 10, short but its there.
Also do you gamble when you go to a restaurant and ask for a beef steak and instead you get served horse steak? without being in Europe that is.
What you are saying is this, its FINE to be LIED to since it said one thing and did another ... sure its error in your favor but there is also a card on Monopoly were you get money because "the bank made a error in your favor", it happens but saying its FINE when its against the player? Usually when that happens its a bug ... funny that.
I didnt ordered horse steak.
No, but it's okay for them to make mistakes
They made a mistake in the labeling of the weapons. And a mistake means it was NOT intentional. Meaning you were not lied to in the first place, despite all people saying otherwise.
Now they simply corrected the error. Simple as that, and not an issue, I think
Was named Trek17.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
They made a mistake in the labeling of the weapons. And a mistake means it was NOT intentional. Meaning you were not lied to in the first place, despite all people saying otherwise.
Now they simply corrected the error. Simple as that, and not an issue, I think
Regardless of whether or not it was a mistake, error, miscalculation, mislabel, slip-up, blunder or whatever, people were affected. As people were affected it is NOT simple as that and it IS an issue.
Out of curiosity, do you have the ship and di you buy the weapons? I'm guessing no to at least one of those.
Armament: Eight or more spiral-wave disruptors; one large aft disruptor wave cannon; possibly other weapons
Of course thats from DS9 Tech Manual that is full of TRIBBLE but at the same time its from DS9 that is also full of TRIBBLE, they certainly dont look like phasers lacking the red color as Disruptor have a green color so ... did I mentioned DS9 was full of TRIBBLE?
I agree -- The DS9 manual has too many errors to be considered canon, but the TNG TV-show is an offical source. I still remember watching that episode where Captain Jelico ordered the Cardassian Fleet hiding in the Nebula to eject their phaser coils, then asked that Captain Picard be released as an after-thought.
Rear Admiral Nora Satie may have been Picard's adversary, but she did well in selecting Jelico to rescue him.
People face it: you gambled. You bought Mk XI phasers with stats of Mk XII phasers. Either (1) the stats where wrong or (2)they were labeled wrong.
I'm absolutely sure you see yourself as being superior for posting this hunk of drivel, which says some really nasty things about you. What I did was spend >money< based on stats, just as I do all the time. I didn't gamble on anything. We aren't talking lockboxes here. Regardless of the reason for Cryptics supposed error, the proposed solution stinks for me, and that's the rub here. Nothing more or less.
Why do people like you think that it's your job to calm the masses by trying to make them feel foolish? The only place where you can get away with behaving in this fashion is online, which again speaks volumes about your character. A bit of advice, take it or leave it: If you can't be supportive towards people think that they've been wronged, be quiet.
Regardless of whether or not it was a mistake, error, miscalculation, mislabel, slip-up, blunder or whatever, people were affected. As people were affected it is NOT simple as that and it IS an issue.
Out of curiosity, do you have the ship and di you buy the weapons? I'm guessing no to at least one of those.
Actually, yes I do I was affected as any in this thread or otherwise, and I do not have a problem with it.
I figured they were MK XI weapons despite saying MK XII (because let's face it, everything else in the store was equal to a MK XI), which was what I was going for.
So I enjoyed the extra benefit while I could, then lost it with the change, but still have what I planned to get. So I do not see the change as an issue in-of itself, and for me, it is as simple as that. But don't worry, I do see that's not the case with everyone else
Was named Trek17.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
Amen ,.... I outfitted a few different toons and that cost a LOT of dilithium.
Refund.
In all seriousness, why is Cryptic remaining silent on issuing a refund when such a gesture would easily correct the negative customer impact that resulted from their original error?
The Dilithium store isn't intended to carry the best equipment in the game. These items were priced as Mark XI items - similar to the other gear already available in the Dilithium store. The incorrect stats were a bug, and I apologize if people bought them based on that bug.
As a general rule, we try to keep our endgame equipment in endgame systems, such as the Fleet system and the various Reputation systems.
We'd like to have higher-end Andorian weapons available as well, and we're currently discussing the best way to make those available to players.
Here's the thing ... Whether a bug or not ... mislabeled or not ... fact is that people paid for what they saw.
Changing it is bad business. Existing weapons need to keep their stats ... or ... you give those who bought them a limited chance to cash them back in for the original dilithium.
Anything else does point towards false advertising. (Betting Cryptic made a bundle on this ... mistake.)
EDIT -- I do agree with others that have stated it would be easily corrected by setting up an exchange console that is good for x amount of days to be swapped back for a refund.
People before already asked for MK XII versions, this is because most people beLIEve what the game tells them, you need exterior programs to actually see the truth and they just see "Mk XI" and "rare" without actually testing, also from what I read they arent superior or equal, just slightly inferior with a DPS difference of 10, short but its there.
Also do you gamble when you go to a restaurant and ask for a beef steak and instead you get served horse steak? without being in Europe that is.
What you are saying is this, its FINE to be LIED to since it said one thing and did another ... sure its error in your favor but there is also a card on Monopoly were you get money because "the bank made a error in your favor", it happens but saying its FINE when its against the player? Usually when that happens its a bug ... funny that.
I didnt ordered horse steak.
Now obviously I'm playing here devils advocate but you bought MK XI phasers. Comparison with other MK XI/XII phasers told you they are called Mk XI but have the stats of Mk XII phasers.
Therefore you bought them. This was based on the assumption the error was in the name, not in the stats. You were wrong.
At first I thought what a scam. But after some conversation with other Andorians in my fleet I realized they were right. They bought them just for RP reasons. For other activities we switched back to our old weapons. Conclusion: the reason to buy Andorian phasers
is just their colour. If you care for stats you buy either fleet AP/plasma or fleet elite phasers.
Then why bother posting in direct opposition to the way most of us feel about the situation? Brown-nosing perhaps? Really...
Brown nosing?
Ah yes, to say I'm sucking up to someone... that was not my intention. What was my intention was trying to provide another POV to the situation, one that's more calm, and generally see if people could think for a few seconds.
People have a problem with things = perfectly okay. But saying things out of frustration or anger (such as Cryptic was lying to you, when it was simply a mistake), that is not okay, to me. Probably counterproductive considering I'm on an internet forum, but I do try to defuse things like that anyway
Was named Trek17.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
Comments
This post is so wrong on so many levels.
I'm not disappointed. I'm angry. I read the stats that Cryptic provided for the weapons before buying them. If a Cryptic employee can't do their job properly and makes an error that puts people out of pocket then it's Cryptic's responsibility, not ours. So no, I don't think you understand at all.
Very nice of you to put some information in one of your posts. I don't read every post on the forums and as such I didnt read that. I'm pretty sure a lot of people who hang around the forums didn't read it, too. What about the people who don't actually read the forum at all? Too bad for us all for Cryptic's error?
You say that Cryptic didn't intentionally mislead anyone. Intentional or not, we were mislead. Intentional or not, Cryptic did the misleading. Cryptic needs to man up and take the responsibility for this. Passing the buck like this is weak with a side order of weak with plenty of weak sauce on top.
Cryptic has an opportunity right about now. It has an opportunity to realise that it made an error, be it intentional or not, and support, not punish, the people who have followed and supported this game. As was suggested earlier you could refund the dilithium and remove the weapons from our characters. This is fair and protects everyone who spent dilithium and real money on these weapons. Nobody would lose out and your balance would be preserved. Locking down the weapons that have already been released is also a satisfactory solution. You may say that the weapons already sold would be out of balance but Cryptic could use that as a lesson to get it right next time.
Let's see what you do. Let's see if you take the high moral ground and take responsibility for your error or if you take the weak way out and nerf items so they become what we did not pay for.
I think the big thing with the Spiral Wave is that it's the only thing that makes the Galor special... and then the funny thing is that you don't need to put those on the Galor. The Galor looks beautiful but is probably outclassed by every other lockbox ship.
The funny thing to me is that the D'Kora can equip DHCs and the Galor can't when there's IP evidence for the Galor being heavy cannon ready and using "pulse weapons". And, for that matter, classifying the Galor as a Destroyer would have IP evidence as well (as it's called a "Destroyer" more than once) and the one thing in game terms that's an obstacle to it being a tanky Destroyer is the ability to equip DHCs.
But seriously, why do we need an apology for every mistake we're subjected to, intentional or not? Time spent apologizing could very well be spent on game things, or their families, or sleep, or anything else productive.
I acknowledge the change, even having bought the Andorian weapons either, and simply move on. True I 'paid' for it with Dilithilum, but everything in-game is subject to changes, and they have to right to change them anytime they like. This includes things bought with real-life money.
I understand that, and don't bother worrying about 'my money's worth'. I discovered years ago that it's just an unnecessary waste of feelings. And yes, that is my honest opinion
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
As someone who did not buy these weapons yet I can say I'm looking forward to the blue Fleet phasers.
However, this kind of thing really sucks for everyone that buy it and I feel really bad for them.
I ask this sincerely, is it really that hard to make the current ones say Mark 12, then remove them from the store?
The early adopters catch a nice break, then you can add your crappy Mark 11's to the Dil store that no one will buy.
Why don't you just add them to the Dilithium Store, at the higher price? Since there already IS the lockout of requiring the Andorian ship to purchase?
Wow..this sucks big time.
DELTA PRICE RISING
I've spent quite a bit of money on this game in the past. How much I spend in the future is riding on what happens with this.
Please learn from SOE's past errors as opposed to repeating them.
same here with spending over ?1000 in the last year on this game , even my computer did not cost that much to build
DELTA PRICE RISING
Conjoined, Re-emergence, and . . .
[SIGPIC][/SIGPIC]
Ah yes, cause I paid Lobi to get it.
Cryptic, when people pay for an item they can only see what is written on it, it is YOUR job and your QA people to ensure that such things would NEVER happen, I mean releasing an item to the Live server with erroneus values/stats.
You failed again and then you just nerf it all and say you re sorry?
I want a Dil refund too, add a new functionality to the Ferengi Prototype Collector, Dilithium for andorian MK XI Phasers.
Just refund like 90% of the dilithium amount paid so people will not find ways to exploit or switch the phasers endlessly, but PLEASE, do something for your customers who claimed these phasers based on your misleading.
Okay, they're blue, there's the flavor. How could you guys see any "fun" in charging this much dil for clearly inferior weapons, which they would have been without the 0-day error? I simply wouldn't have bothered and went with the fleet phaser DHC's/turrets I already have. NO ONE has to walk away from this with hard feelings, if you're willing to be flexible. Tie these weapons to the ship line, and increase their cost accordingly. For the people who already popped for them, class the weapons as XII. Chalk the entire situation up as a learning experience and leave it alone.
So, your solution to this is to sell the SAME exact weapons to me twice, and tell me it's raining? With all due respect Archon, that's not a solution that takes the fact that Cryptic should, to some degree at least, feel beholding to your customers. As much as I love this game, with all its problems, you guys are going WAY to far with this, even for me.
I really do hope that you guys (who actually BOUGHT these things) are as honked about this is I am.
22k each but only able to refine 8k per day , that's a lot of time refining dilithium to buy 5 of these weapons only for them to be nerfed . no wonder people are miffed
DELTA PRICE RISING
Why does it matter to you? You feel good about kitting "cheap" weapons? So? I couldn't care less. Please, return the favor. Not everything is about what you think.
As we know now alternative (1) is true. Since you bought an virtual item with ingame currency (dil) you are not entitled for refunds. Covered by Eula etc.
The ****storm is quite limited. A 7 page thread is negligible.
I still think it would be better just to change the name to MK XII. Some good news couldn't hurt atm. Plus there are better "endgame" alternatives to bog standard MK XII phasers.
People are even begging to get ripped off. Lol. As if 24k dil wouldn't already be horrible overpriced just for the cosmetic effect.
@archoncryptic:
Can we pls get a bit different modifiers to the standard fleet phasers ? Some crit or acc instead of the lame dmg modifier would be very welcome.
If Advanced Fleet Andorian Phasers do become available, I'd rather see them with [Acc]x2 [Dmg]x2 instead of the inferior [Acc] [Dmg]x3 standard stats.
???
If a purchase something after considering the information provided to you by the vendor how is that gambling? I think you need to rethink what you wrote!!
If you want a more accurate description it's like buying a pack of 10 coloured pencils and a few days later the pencil company comes and takes the blue one away. They then state that they made a mistake and you never should have had that blue pencil even though the description on the box said it should have been included.
Here's another sad note relevant to lack of validating details: Cardassian War Ships are supposed to be armed with phasers, not disruptors. From http://en.memory-alpha.org/wiki/Galor_class:
I know this sounds trivial, but look at how lack of attention to simple details lead to the upcoming Andorian phaser nerf...
Spiral Wave Disruptors should have been Spiral Wave Phasers, but what do we know...
They made a mistake in the labeling of the weapons. And a mistake means it was NOT intentional. Meaning you were not lied to in the first place, despite all people saying otherwise.
Now they simply corrected the error. Simple as that, and not an issue, I think
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
Regardless of whether or not it was a mistake, error, miscalculation, mislabel, slip-up, blunder or whatever, people were affected. As people were affected it is NOT simple as that and it IS an issue.
Out of curiosity, do you have the ship and di you buy the weapons? I'm guessing no to at least one of those.
EDIT:
I agree -- The DS9 manual has too many errors to be considered canon, but the TNG TV-show is an offical source. I still remember watching that episode where Captain Jelico ordered the Cardassian Fleet hiding in the Nebula to eject their phaser coils, then asked that Captain Picard be released as an after-thought.
Rear Admiral Nora Satie may have been Picard's adversary, but she did well in selecting Jelico to rescue him.
I'm absolutely sure you see yourself as being superior for posting this hunk of drivel, which says some really nasty things about you. What I did was spend >money< based on stats, just as I do all the time. I didn't gamble on anything. We aren't talking lockboxes here. Regardless of the reason for Cryptics supposed error, the proposed solution stinks for me, and that's the rub here. Nothing more or less.
Why do people like you think that it's your job to calm the masses by trying to make them feel foolish? The only place where you can get away with behaving in this fashion is online, which again speaks volumes about your character. A bit of advice, take it or leave it: If you can't be supportive towards people think that they've been wronged, be quiet.
I figured they were MK XI weapons despite saying MK XII (because let's face it, everything else in the store was equal to a MK XI), which was what I was going for.
So I enjoyed the extra benefit while I could, then lost it with the change, but still have what I planned to get. So I do not see the change as an issue in-of itself, and for me, it is as simple as that. But don't worry, I do see that's not the case with everyone else
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
Amen ,.... I outfitted a few different toons and that cost a LOT of dilithium.
Refund.
U.S.S. Maelstrom, NCC-71417 (Constitution III-class/flagship) --- Fleet Admiral Hauk' --|-- Dahar Master Hauk --- I.K.S. qu'In 'an bortaS (D7-class / flagship)
In all seriousness, why is Cryptic remaining silent on issuing a refund when such a gesture would easily correct the negative customer impact that resulted from their original error?
Not to mention the good PR / Karma...
Here's the thing ... Whether a bug or not ... mislabeled or not ... fact is that people paid for what they saw.
Changing it is bad business. Existing weapons need to keep their stats ... or ... you give those who bought them a limited chance to cash them back in for the original dilithium.
Anything else does point towards false advertising. (Betting Cryptic made a bundle on this ... mistake.)
EDIT -- I do agree with others that have stated it would be easily corrected by setting up an exchange console that is good for x amount of days to be swapped back for a refund.
U.S.S. Maelstrom, NCC-71417 (Constitution III-class/flagship) --- Fleet Admiral Hauk' --|-- Dahar Master Hauk --- I.K.S. qu'In 'an bortaS (D7-class / flagship)
Then why bother posting in direct opposition to the way most of us feel about the situation? Brown-nosing perhaps? Really...
Now obviously I'm playing here devils advocate but you bought MK XI phasers. Comparison with other MK XI/XII phasers told you they are called Mk XI but have the stats of Mk XII phasers.
Therefore you bought them. This was based on the assumption the error was in the name, not in the stats. You were wrong.
At first I thought what a scam. But after some conversation with other Andorians in my fleet I realized they were right. They bought them just for RP reasons. For other activities we switched back to our old weapons. Conclusion: the reason to buy Andorian phasers
is just their colour. If you care for stats you buy either fleet AP/plasma or fleet elite phasers.
Ah yes, to say I'm sucking up to someone... that was not my intention. What was my intention was trying to provide another POV to the situation, one that's more calm, and generally see if people could think for a few seconds.
People have a problem with things = perfectly okay. But saying things out of frustration or anger (such as Cryptic was lying to you, when it was simply a mistake), that is not okay, to me. Probably counterproductive considering I'm on an internet forum, but I do try to defuse things like that anyway
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.