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What is the Arc Client?
Install Arc

IMPORTANT: Launcher testing complete, maintenance complete ETA 1/31 @ 12PM/noon PST

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Comments

  • abagarlasabagarlas Member Posts: 2 Arc User
    edited January 2013
    Connection problem
    Unable to estabilish connection to Patch Server. Please check your internet connection. If the problem persist, contact Technical Support.



    Tracert results:

    Microsoft Windows XP [Versione 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\######>tracert launcher.startrekonline.com

    Rilevazione instradamento verso launcher.startrekonline.com [208.95.185.44]
    su un massimo di 30 punti di passaggio:

    1 <1 ms <1 ms <1 ms ###.###.#.#
    2 29 ms 29 ms 28 ms ###.###.###.#
    3 30 ms 29 ms 29 ms host1-25-static.43-88-b.business.telecomitalia.it [88.43.25.1]
    4 30 ms 29 ms 29 ms r-al22-vl2.opb.interbusiness.it [217.141.104.138]
    5 36 ms 35 ms 36 ms 172.17.8.21
    6 35 ms 35 ms 34 ms 172.17.5.245
    7 35 ms 35 ms 36 ms bundle-ether14.milano50.mil.seabone.net [93.186.128.241]
    8 * 46 ms 125 ms te1-2.milano52.mil.seabone.net [195.22.196.175]
    9 32 ms 32 ms 67 ms ge-0-0-0.mil19.ip4.tinet.net [213.200.68.145]
    10 136 ms 135 ms 135 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    11 139 ms 139 ms 138 ms internap-gw.ip4.tinet.net [77.67.77.54]
    12 139 ms 137 ms 137 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    13 138 ms 143 ms 142 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    14 137 ms 138 ms 136 ms 208.95.185.44

    Rilevazione completata.



    C:\Documents and Settings\######>tracert accounts.crypticstudios.com

    Rilevazione instradamento verso accounts.crypticstudios.com [208.95.185.165]
    su un massimo di 30 punti di passaggio:

    1 <1 ms <1 ms <1 ms ###.###.#.#
    2 29 ms 29 ms 29 ms ###.###.###.#
    3 29 ms 29 ms 29 ms host1-25-static.43-88-b.business.telecomitalia.it [88.43.25.1]
    4 30 ms 30 ms 30 ms r-al21-vl2.opb.interbusiness.it [217.141.104.137]
    5 34 ms 36 ms 35 ms 172.17.4.181
    6 37 ms 35 ms 36 ms 172.17.10.101
    7 899 ms 1700 ms 368 ms bundle-ether14.milano50.mil.seabone.net [93.186.128.241]
    8 340 ms 338 ms 101 ms te4-2.milano52.mil.seabone.net [195.22.205.243]
    9 33 ms 33 ms 33 ms xe-1-1-0.mil10.ip4.tinet.net [213.200.68.61]
    10 167 ms 659 ms 3731 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    11 3599 ms 1159 ms 631 ms internap-gw.ip4.tinet.net [77.67.77.54]
    12 310 ms 260 ms 232 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    13 143 ms 143 ms 142 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]

    14 * * * Richiesta scaduta.
    15 * * * Richiesta scaduta.
    16 * * * Richiesta scaduta.
    17 * * * Richiesta scaduta.
    18 * * * Richiesta scaduta.
    19 * * * Richiesta scaduta.
    20 * * * Richiesta scaduta.
    21 * * * Richiesta scaduta.
    22 * * * Richiesta scaduta.
    23 * * * Richiesta scaduta.
    24 * * * Richiesta scaduta.
    25 * * * Richiesta scaduta.
    26 * * * Richiesta scaduta.
    27 * * * Richiesta scaduta.
    28 * * * Richiesta scaduta.
    29 * * * Richiesta scaduta.
    30 * * * Richiesta scaduta.


    Rilevazione completata.
  • therealgurutherealguru Member Posts: 155 Arc User
    edited January 2013
    From France :

    C:\>tracert patchserver.crypticstudios.com

    D?termination de l'itin?raire vers patchserver.crypticstudios.com [208.95.185.41
    ]
    avec un maximum de 30 sauts*:

    1 5 ms 7 ms 8 ms 10.23.0.1
    2 9 ms 9 ms 6 ms 213-245-252-49.rev.numericable.fr [213.245.252.4
    9]
    3 19 ms 24 ms 17 ms ip-198.net-80-236-0.static.numericable.fr [80.23
    6.0.198]
    4 23 ms 18 ms 17 ms ip-193.net-80-236-0.static.numericable.fr [80.23
    6.0.193]
    5 20 ms 25 ms 22 ms ip-19.net-80-236-3.static.numericable.fr [80.236
    .3.19]
    6 19 ms 17 ms 25 ms 213.242.116.17
    7 30 ms 35 ms 29 ms ae-7-7.ebr1.Paris1.Level3.net [4.69.143.238]
    8 35 ms 39 ms 28 ms ae-59-114.csw1.Paris1.Level3.net [4.69.161.50]
    9 39 ms 30 ms 27 ms ae-1-51.edge3.Paris1.Level3.net [4.69.139.201]
    10 30 ms 36 ms 29 ms 208.175.185.21
    11 37 ms 46 ms 36 ms cr1-tengig-0-1-2-0.londonuk1.savvis.net [204.70.
    207.177]
    12 110 ms 109 ms 111 ms cr2-tengig-0-15-0-0.NewYork.savvis.net [204.70.1
    96.118]
    13 112 ms 166 ms 105 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    14 117 ms 132 ms 113 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    15 113 ms 111 ms 117 ms 206.28.97.137
    16 110 ms 111 ms 110 ms internap.Boston.savvis.net [208.172.51.230]
    17 110 ms 114 ms 114 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    18 113 ms 125 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    19 * * * D?lai d'attente de la demande d?pass?.
    20 * * * D?lai d'attente de la demande d?pass?.
    21 * * * D?lai d'attente de la demande d?pass?.
    22 * * * D?lai d'attente de la demande d?pass?.
    23 * * * D?lai d'attente de la demande d?pass?.
    24 * * * D?lai d'attente de la demande d?pass?.
    25 * * * D?lai d'attente de la demande d?pass?.
    26 * * * D?lai d'attente de la demande d?pass?.
    27 * * * D?lai d'attente de la demande d?pass?.
    28 * * * D?lai d'attente de la demande d?pass?.
    29 * * * D?lai d'attente de la demande d?pass?.
    30 * * * D?lai d'attente de la demande d?pass?.

    Itin?raire d?termin
    My Dm videos - My Yt channel

    My Wordpress Blog - Blogger

    In Space, drinking or piloting, you must choose ! If you drink, put on the autopilot ;)
  • xequisxxequisx Member Posts: 4 Arc User
    edited January 2013
    Unable to connect from here, first time this happens to me from the launcher
  • wardestroyer17wardestroyer17 Member Posts: 0 Arc User
    edited January 2013
    its nearly 40 mins after maintenance finished and the launcher still isn't working, no offence but this is redicoulous couldn't you do these tests at another maintanence because people just want to get on to do sto's 3rd year anniversay event...
  • gwassalorgwassalor Member Posts: 164
    edited January 2013
    I started playing two weeks ago, became hooked, purchased my first pack of masterkeys and suddenly, as of Monday, the game just won't launched reliably. Mo, Tue down, Wednesday ok, today it's down again. I really liked the game after two weeks and I was even in a mood of getting subscription or zen for some goodies, but not now, not after what I saw this week.
  • iceraven1977iceraven1977 Member Posts: 60 Arc User
    edited January 2013
    cant get launcher to open
  • kukej1kukej1 Member Posts: 3 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\KukeJ>
    C:\Users\KukeJ>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 8 ms 9 ms 7 ms 73.115.16.1
    3 11 ms 8 ms 9 ms te-0-5-0-5-sur01.stlouispark.mn.minn.comcast.net
    [68.85.165.37]
    4 16 ms 11 ms 11 ms te-0-7-0-10-ar01.roseville.mn.minn.comcast.net [
    69.139.219.118]
    5 23 ms 19 ms 19 ms pos-0-11-0-0-cr01.350ecermak.il.ibone.comcast.ne
    t [68.86.92.29]
    6 18 ms 19 ms 22 ms pos-1-3-0-0-pe01.350ecermak.il.ibone.comcast.net
    [68.86.86.158]
    7 21 ms 19 ms 19 ms ber1-tengig3-3.chicagoequinix.savvis.net [208.17
    3.180.41]
    8 21 ms 21 ms 20 ms cr1-tengig-0-5-3-0.chd.savvis.net [206.28.96.29]

    9 41 ms 41 ms 47 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]

    10 78 ms 41 ms 40 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    11 49 ms 47 ms 48 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    12 45 ms 45 ms 45 ms 206.28.97.137
    13 82 ms 104 ms 124 ms internap.Boston.savvis.net [208.172.51.230]
    14 47 ms 45 ms 45 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    15 52 ms 53 ms 53 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * 49 ms 46 ms 208.95.185.44

    Trace complete.

    C:\Users\KukeJ>
  • didsterdidster Member Posts: 7 Arc User
    edited January 2013
    didster wrote: »
    Is the server still down for maintenence?

    I cant even do a reinstall..like advised, what the hell is goin on...this is so frustrating
  • thebumblethebumble Member Posts: 2
    edited January 2013
    My guess is they probably hot fixed the problem on Monday. I was actually getting que'd for a seond, which I imagine was something they did to lighten the load.

    Now their worried about the sheer volume of players that will be trying to log on this weekend and they need a hard fix.
  • pcscipiopcscipio Member Posts: 79 Arc User
    edited January 2013
    Unable to connect


    Bucharest, Romania



    C:\>tracert accounts.crypticstudios.com

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 6 ms 6 ms 2 ms 10.0.0.1
    2 7 ms 4 ms 3 ms 10.30.2.17
    3 17 ms 23 ms 11 ms cr01.bucuresti.rdsnet.ro [213.154.128.59]
    4 4 ms 5 ms 3 ms br01.bucuresti.rdsnet.ro [213.154.124.94]
    5 32 ms 28 ms 27 ms 83.217.231.5
    6 39 ms 38 ms 39 ms ae-6.r02.frnkge03.de.bb.gin.ntt.net [129.250.3.188]
    7 43 ms 37 ms 46 ms 213.206.131.81
    8 46 ms 48 ms 41 ms sl-crs1-fra-0-8-3-0.sprintlink.net [217.147.96.65]
    9 126 ms 114 ms 119 ms sl-crs1-par-0-0-5-0.sprintlink.net [213.206.129.65]
    10 114 ms 114 ms 115 ms sl-crs2-nyc-0-2-2-0.sprintlink.net [144.232.20.45]
    11 117 ms 117 ms 118 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.23]
    12 125 ms 121 ms 121 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    13 124 ms 128 ms 137 ms 208.30.215.82
    14 117 ms 126 ms 118 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • djconcentusdjconcentus Member Posts: 177 Media Corps
    edited January 2013
    Unable to open launcher. Here's my traces




    Tracing route to launcher.startrekonline.com [208.95.185.44] over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms READYSHARE [192.168.1.1]
    2 10 ms 13 ms 13 ms 10.103.192.1
    3 12 ms 15 ms 12 ms gig1-2-3.srlkny12-rtr001.cny.northeast.rr.com [24.24.16.208]
    4 27 ms 12 ms 11 ms ae133.ptsdny16-rtr001.cny.northeast.rr.com [24.58.149.86]
    5 24 ms 25 ms 24 ms ae134.esyrnydr-rtr005.cny.northeast.rr.com [24.58.149.89]
    6 25 ms 33 ms 16 ms ae2-0.esyrnyaw-rtr001.cny.northeast.rr.com [24.58.149.4]
    7 33 ms 38 ms 32 ms bundle-ether4.rochnyei-rtr000.nyroc.rr.com [24.58.149.252]
    8 23 ms 23 ms 30 ms ae1-0.glflnyaq-rtr000.nyroc.rr.com [24.24.21.213]
    9 38 ms 38 ms 40 ms bundle-ether9.albynyyf-rtr000.nyroc.rr.com [24.24.21.215]
    10 48 ms 43 ms 45 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
    11 51 ms 42 ms 49 ms 107.14.17.172
    12 45 ms 39 ms 38 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
    13 38 ms 38 ms 40 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
    14 37 ms 44 ms 47 ms 107.14.16.34
    15 45 ms 48 ms 45 ms cr2-tengig0-8-5-0.washington.savvis.net [204.70.206.241]
    16 48 ms 48 ms 51 ms cr2-te-0-3-1-0.nyr.savvis.net [204.70.192.2]
    17 46 ms 46 ms 47 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
    18 56 ms 53 ms 56 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    19 59 ms 59 ms 57 ms 206.28.97.137
    20 45 ms 49 ms 55 ms internap.Boston.savvis.net [208.172.51.230]
    21 43 ms 43 ms 43 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    22 * 60 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.





    Tracing route to accounts.crypticstudios.com [208.95.185.165] over a maximum of 30 hops:

    1 <1 ms 1 ms 1 ms READYSHARE [192.168.1.1]
    2 14 ms 13 ms 5 ms 10.103.192.1
    3 17 ms 14 ms 8 ms gig2-2-9.srlkny12-rtr001.cny.northeast.rr.com [24.24.16.206]
    4 9 ms 19 ms 12 ms ae133.ptsdny16-rtr001.cny.northeast.rr.com [24.58.149.86]
    5 23 ms 22 ms 20 ms ae134.esyrnydr-rtr005.cny.northeast.rr.com [24.58.149.89]
    6 22 ms 20 ms 15 ms ae2-0.esyrnyaw-rtr001.cny.northeast.rr.com [24.58.149.4]
    7 34 ms 46 ms 48 ms bundle-ether4.rochnyei-rtr000.nyroc.rr.com [24.58.149.252]
    8 21 ms 20 ms 22 ms ae0-0.vstlny11-rtr000.nyroc.rr.com [24.24.21.210]
    9 55 ms 39 ms 39 ms bundle-ether1.albynyyf-rtr000.nyroc.rr.com [24.24.21.208]
    10 45 ms 40 ms 46 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
    11 78 ms 48 ms 38 ms ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
    12 46 ms 48 ms 55 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
    13 38 ms 37 ms 50 ms 107.14.19.135
    14 41 ms 43 ms 43 ms 107.14.16.34
    15 39 ms 42 ms 62 ms cr2-tengig0-7-3-0.washington.savvis.net [204.70.197.246]
    16 51 ms 45 ms 67 ms cr2-te-0-3-1-0.nyr.savvis.net [204.70.192.2]
    17 112 ms 48 ms 51 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
    18 66 ms 72 ms 85 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    19 51 ms 56 ms 65 ms 206.28.97.137
    20 43 ms 43 ms 45 ms internap.Boston.savvis.net [208.172.51.230]
    21 45 ms 44 ms 62 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
    The opinions expressed in my posts are not necessarily those of my employer or Subspace Radio.
    Host of the Borg Boombox, 0300 GMT on Fridays on Subspace Radio
  • giaranagiarana Member Posts: 0 Arc User
    edited January 2013
    More numbers for u to crunch...

    Ran tracert thrice, got 3 different results.


    C:\Users\Hicks>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms ***.***.*.***
    2 21 ms 19 ms 19 ms **-***-151-254.ip.telfort.nl [**.***.151.254]
    3 32 ms 23 ms 23 ms nl-asd-dc2-ice-ir01.kpn.net [193.172.66.189]
    4 26 ms 23 ms 23 ms nl-rt-dc2-ice-ir01.kpn.net [139.156.222.69]
    5 23 ms 23 ms 23 ms ge-3-1-8.ams11.ip.tiscali.net [193.172.66.238]
    6 105 ms 105 ms 106 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    7 103 ms 103 ms 102 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 102 ms 102 ms 103 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 117 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 103 ms 103 ms 103 ms 208.95.185.44

    Trace complete.

    C:\Users\Hicks>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router.home [***.***.*.***]
    2 20 ms 19 ms 19 ms **-***-151-254.ip.telfort.nl [**.***.151.254]
    3 28 ms 23 ms 23 ms nl-asd-dc2-ice-ir01.kpn.net [193.172.66.189]
    4 23 ms 23 ms 23 ms nl-rt-dc2-ice-ir01.kpn.net [139.156.222.69]
    5 23 ms 23 ms 78 ms ge-3-1-8.ams11.ip.tiscali.net [193.172.66.238]
    6 106 ms 105 ms 105 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    7 102 ms 102 ms 102 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 103 ms 102 ms 102 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 * 108 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 103 ms 102 ms 102 ms 208.95.185.44

    Trace complete.

    C:\Users\Hicks>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms ***.***.*.***
    2 20 ms 19 ms 19 ms **-***-151-254.ip.telfort.nl [**.***.151.254]
    3 31 ms 23 ms 23 ms nl-asd-dc2-ice-ir01.kpn.net [193.172.66.189]
    4 32 ms 35 ms 23 ms nl-rt-dc2-ice-ir01.kpn.net [139.156.222.69]
    5 23 ms 23 ms 22 ms ge-3-1-8.ams11.ip.tiscali.net [193.172.66.238]
    6 105 ms 106 ms 105 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    7 104 ms 103 ms 102 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 102 ms 102 ms 102 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 112 ms * * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
    HOMO SAPIENS NON URINAT IN VENTUM
    [SIGPIC][/SIGPIC]
    =/\= 106th Fleet =/\=
    Website | Fleet Charter | Mission Statement | Forums | Join | F.A.Q.
  • aryulimitlessaryulimitless Member Posts: 1 Arc User
    edited January 2013
    After reading all about the problems ppl have been having due to maintenance, I decided to run my own tracert...


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\AryuLimitless>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms 192.168.1.1
    2 9 ms 12 ms 8 ms 10.99.160.1
    3 11 ms 10 ms 8 ms ten0-6-0-0.tamp20-car1.bhn.net [71.44.1.104]
    4 12 ms 11 ms 11 ms ten0-14-0-4.tamp27-car1.bhn.net [72.31.208.40]
    5 15 ms 23 ms 11 ms 72-31-210-155.net.bhntampa.com [72.31.210.155]
    6 13 ms 15 ms 14 ms hun0-1-0-0-tamp20-cbr1.bhn.net [72.31.117.158]
    7 36 ms 35 ms 37 ms ae-11-11.cr0.dfw10.tbone.rr.com [66.109.10.12]
    8 38 ms 39 ms 38 ms 107.14.19.156
    9 35 ms 35 ms 35 ms 107.14.17.234
    10 53 ms 35 ms 42 ms 107.14.16.30
    11 41 ms 60 ms 74 ms dpr1-ge-2-0-0.dallasequinix.savvis.net [204.70.204.146]
    12 35 ms 35 ms 35 ms cr2-tengige0-7-5-0.dallas.savvis.net [204.70.196.29]
    13 84 ms 72 ms 72 ms cr2-tengig-0-15-0-0.NewYork.savvis.net [204.70.196.118]
    14 69 ms 78 ms 72 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
    15 80 ms 77 ms 76 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    16 76 ms 76 ms 74 ms 206.28.97.137
    17 92 ms 90 ms 92 ms internap.Boston.savvis.net [208.172.51.230]
    18 93 ms 93 ms 93 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    19 96 ms 90 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * ^C


    C:\Users\AryuLimitless>tracert accounts.crypticstudios.com

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 15 ms 8 ms 7 ms 10.99.160.1
    3 7 ms 9 ms 9 ms ten0-6-0-0.tamp20-car2.bhn.net [71.44.1.106]
    4 11 ms 11 ms 11 ms ten0-14-0-4.tamp27-car2.bhn.net [72.31.208.42]
    5 14 ms 23 ms 23 ms 72-31-210-237.net.bhntampa.com [72.31.210.237]
    6 14 ms 15 ms 15 ms hun0-7-0-0-tamp20-cbr1.bhn.net [72.31.117.164]
    7 69 ms 36 ms 35 ms ae-11-11.cr0.dfw10.tbone.rr.com [66.109.10.12]
    8 38 ms 39 ms 47 ms 107.14.19.156
    9 38 ms 36 ms 35 ms 107.14.17.234
    10 34 ms 35 ms 35 ms 107.14.16.30
    11 36 ms 37 ms 37 ms dpr1-ge-2-0-0.dallasequinix.savvis.net [204.70.204.146]
    12 36 ms 34 ms 36 ms cr2-tengige0-7-5-0.dallas.savvis.net [204.70.196.29]
    13 72 ms 71 ms 71 ms cr2-tengig-0-15-0-0.NewYork.savvis.net [204.70.196.118]
    14 68 ms 70 ms 89 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    15 77 ms 75 ms 77 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    16 78 ms 76 ms 75 ms 206.28.97.137
    17 90 ms 92 ms 92 ms internap.Boston.savvis.net [208.172.51.230]
    18 93 ms 93 ms 93 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    19 92 ms 106 ms 91 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * ^C

    C:\Users\AryuLimitless>


    Thanks for your help in this crazy launcher business thing. I tried it for about 35 minutes before I hopped into the forums and found there was a topic started. I'm grateful for any assistance I receive and I hope this information is useful.

    United States - Florida
  • mgcheethammgcheetham Member Posts: 0 Arc User
    edited January 2013
    I don't mind them updating the game thats just common sense, plus i have got other things to do. It is just a game afterall.

    However what i don't get is why dont they just have a a secondary log in, like on their webpage.

    I think they just want STO to themselves :P
  • edited January 2013
    This content has been removed.
  • shadowbane2008shadowbane2008 Member Posts: 1 Arc User
    edited January 2013
    Unable to connect to patch server!.
  • captreljakcaptreljak Member Posts: 4 Arc User
    edited January 2013
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\wbauto>
    C:\Documents and Settings\wbauto>tracert patchsever.crypticstudios.com
    Unable to resolve target system name patchsever.crypticstudios.com.

    C:\Documents and Settings\wbauto> tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms home [192.168.1.254]
    2 13 ms 13 ms 14 ms adsl-108-89-219-254.dsl.sfldmi.sbcglobal.net [10
    8.89.219.254]
    3 13 ms 13 ms 13 ms 67.36.65.65
    4 17 ms 15 ms 15 ms 12.83.32.145
    5 31 ms 31 ms 31 ms cgcil02jt.ip.att.net [12.122.81.17]
    6 31 ms 31 ms 31 ms 144.232.25.149
    7 34 ms 33 ms 31 ms 144.232.1.105
    8 38 ms 41 ms 39 ms sl-crs2-akr-0-3-3-0.sprintlink.net [144.232.20.1
    86]
    9 46 ms 47 ms 47 ms sl-crs2-spr-0-4-5-0.sprintlink.net [144.232.18.1
    09]
    10 49 ms 49 ms 49 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    11 49 ms 49 ms 49 ms 208.30.215.82
    12 48 ms 49 ms 49 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    13 57 ms 53 ms 53 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * *
  • instg8rinstg8r Member Posts: 1 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\INSTG8R>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 1.81-167-86.customer.lyse.net [81.167.86.1]
    2 <1 ms <1 ms <1 ms 53.81-167-34.customer.lyse.net [81.167.34.53]
    3 1 ms 1 ms 1 ms 249.84-234-190.customer.lyse.net [84.234.190.249
    ]
    4 1 ms 3 ms 3 ms 152.81-167-46.customer.lyse.net [81.167.46.152]

    5 15 ms 11 ms 11 ms 199.213-167-114.customer.lyse.net [213.167.114.1
    99]
    6 17 ms 17 ms 17 ms tengigabitethernet7-1.ar2.arn3.gblx.net [64.208.
    169.121]
    7 31 ms 31 ms 31 ms sprint-1.ar3.CPH1.gblx.net [64.212.107.18]
    8 31 ms 31 ms 31 ms sl-bb20-cop-15-0-0.sprintlink.net [80.77.64.33]

    9 110 ms 110 ms 110 ms 144.232.24.12
    10 111 ms 128 ms 111 ms sl-crs2-nyc-0-2-5-0.sprintlink.net [144.232.25.1
    13]
    11 140 ms 114 ms 114 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
    3]
    12 116 ms 116 ms 116 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    13 116 ms 116 ms 116 ms 208.30.215.82
    14 115 ms 115 ms 115 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    15 * 127 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\INSTG8R>tracert accounts.crypticstudios.com

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 <1 ms <1 ms 1 ms 1.81-167-86.customer.lyse.net [81.167.86.1]
    2 <1 ms <1 ms <1 ms 53.81-167-34.customer.lyse.net [81.167.34.53]
    3 1 ms 1 ms 1 ms 249.84-234-190.customer.lyse.net [84.234.190.249
    ]
    4 1 ms 3 ms 3 ms 152.81-167-46.customer.lyse.net [81.167.46.152]

    5 13 ms 11 ms 11 ms 201.213-167-114.customer.lyse.net [213.167.114.2
    01]
    6 17 ms 17 ms 17 ms tengigabitethernet7-1.ar2.arn3.gblx.net [64.208.
    169.121]
    7 31 ms 31 ms 31 ms sprint-1.ar3.CPH1.gblx.net [64.212.107.18]
    8 31 ms 31 ms 31 ms sl-bb20-cop-15-0-0.sprintlink.net [80.77.64.33]

    9 110 ms 110 ms 110 ms 144.232.24.12
    10 111 ms 111 ms 111 ms sl-crs2-nyc-0-2-5-0.sprintlink.net [144.232.25.1
    13]
    11 114 ms 154 ms 114 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
    3]
    12 116 ms 116 ms 116 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    13 147 ms 211 ms 199 ms 208.30.215.82
    14 115 ms 115 ms 115 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\INSTG8R>
  • macklin01macklin01 Member Posts: 0 Arc User
    edited January 2013
    Hi,

    Last time the launcher connection problems cropped up, I could work around by connecting via VPN. This time, not connecting either way.

    tracert:


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Paul>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 14 ms 15 ms 13 ms sslvpn1-gw.usc.edu [128.125.76.1]
    2 20 ms 14 ms 13 ms v249-gw-6.usc.edu [68.181.194.65]
    3 13 ms 28 ms 13 ms lax-dc1--losnettos-dc.cenic.net [137.164.23.225]
    4 15 ms 13 ms 14 ms dc-lax-core1--lax-agg5-10ge.cenic.net [137.164.46.132]
    5 23 ms 15 ms 13 ms dc-lax-isp2--lax-core1-10ge.cenic.net [137.164.47.136]
    6 14 ms 17 ms 21 ms xe-9-3-0.edge5.LosAngeles1.Level3.net [4.59.48.177]
    7 14 ms 13 ms 13 ms ae-4-90.edge1.LosAngeles9.Level3.net [4.69.144.202]
    8 28 ms 17 ms 20 ms 4.68.111.170
    9 17 ms 42 ms 19 ms sl-crs1-ria-0-3-2-0.sprintlink.net [144.232.24.42]
    10 27 ms 45 ms 29 ms sl-crs1-stk-0-2-3-0.sprintlink.net [144.232.9.153]
    11 26 ms 31 ms 60 ms sl-crs2-stk-.sprintlink.net [144.232.4.221]
    12 * * 29 ms 144.232.12.42
    13 80 ms 76 ms 77 ms 144.232.11.18
    14 71 ms 72 ms 72 ms 144.232.1.74
    15 83 ms 82 ms 94 ms sl-crs2-akr-0-3-3-0.sprintlink.net [144.232.20.186]
    16 94 ms 100 ms 94 ms sl-crs2-spr-0-4-5-0.sprintlink.net [144.232.18.109]
    17 97 ms 101 ms 104 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]
    18 90 ms 91 ms 91 ms 208.30.215.82
    19 111 ms 100 ms 90 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    20 96 ms 99 ms 92 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * *



    Nettest:

    Contacting nettest server..timed out
    hit return to exit
  • jooooosejooooose Member Posts: 4 Arc User
    edited January 2013
    They already patched the Game or to be precise they created a new Game called " Star Trek Offline" :D
  • jammers19jammers19 Member Posts: 35 Arc User
    edited January 2013
    At this rate I would be better off downloading War Thunder, only takes 2 days to download ;(
  • maidenstarzmaidenstarz Member Posts: 26 Arc User
    edited January 2013
    From Australia :)

    Only getting this message at the moment, will keep trying.

    Unable to establish connection to Patch Server. Please check your Internet connection. If problems persist, please contact Technical Support
    Always a seeker..of quests and adventure, of mysteries and treasures of imaginary worlds, of lore, of love, of life.
  • therevolution24therevolution24 Member Posts: 4 Arc User
    edited January 2013
    Come on, man. Just get it back online. Enough of this.
  • rhadgastrhadgast Member Posts: 2 Arc User
    edited January 2013
    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Calidonia>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 9 ms 6 ms 8 ms tge7-2.snantx2100-er02.texas.rr.com *.*.*.*]
    3 20 ms 23 ms 15 ms tge0-8-0-3.snantx2000-tr02.texas.rr.com [24.175.
    33.78]
    4 20 ms 23 ms 23 ms agg22.snantx6000-cr01.texas.rr.com [24.175.32.16
    8]
    5 25 ms 24 ms 23 ms 24.175.32.146
    6 20 ms 23 ms 23 ms ae-8-0.cr0.dfw10.tbone.rr.com [66.109.6.52]
    7 16 ms 15 ms 15 ms 107.14.17.232
    8 16 ms 15 ms 16 ms 107.14.16.30
    9 15 ms 15 ms 17 ms pr2-ge-7-0-0.daq.savvis.net [204.70.207.182]
    10 17 ms 18 ms 15 ms cr1-tengig0-7-5-0.Dallas.savvis.net [204.70.200.
    170]
    11 61 ms 57 ms 79 ms cr2-ten-0-3-2-0.nyr.savvis.net [204.70.224.210]

    12 58 ms 56 ms 59 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    13 66 ms 70 ms 66 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    14 65 ms 66 ms 64 ms 206.28.97.137
    15 73 ms 71 ms 84 ms internap.Boston.savvis.net [208.172.51.230]
    16 72 ms 71 ms 71 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\Calidonia>
  • willow6912willow6912 Member Posts: 0 Arc User
    edited January 2013
    sooo its not working again?
  • sycrussycrus Member Posts: 0 Arc User
    edited January 2013
    tjpek wrote: »
    Trying to update the launcher.
    Please be patient.
    Tried connecting 1 time.


    Trying to update the launcher.
    Please be patient.
    Tried connecting 2 times.


    Unable to establish connection to Patch Server. Please check your Internet connection. If problems persist, please contact Technical Support.

    I tried to open the launcher at least 5 times, and it always tell me that. It's now 18:40 in France.

    having the same problems and same time i have working all day i coudn't wait to get home to play sto getting home at 18:09 and i can't sto :(
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2013
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 32 ms 20 ms 29 ms *.*.*.*
    2 8 ms 9 ms 9 ms te-0-0-0-1-ur13.sanjose.ca.sfba.comcast.net [68.
    85.190.217]
    3 21 ms 23 ms 23 ms te-1-13-0-1-ar01.sfsutro.ca.sfba.comcast.net [69
    .139.198.66]
    4 23 ms 24 ms 23 ms he-1-6-0-0-cr01.sanjose.ca.ibone.comcast.net [68
    .86.90.157]
    5 14 ms 11 ms 11 ms er1-tengig2-4.sanjoseequinix.savvis.net [206.24.
    222.1]
    6 13 ms 13 ms 12 ms er2-xe-11-3-0.SanJoseEquinix.savvis.net [204.70.
    198.146]
    7 14 ms 13 ms 14 ms cr2-tenge-0-5-0-2.sanfrancisco.savvis.net [204.7
    0.200.198]
    8 80 ms 81 ms 95 ms cr2-bundle-pos-1.newyork.savvis.net [204.70.197.
    34]
    9 80 ms 81 ms 80 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    10 90 ms 91 ms 88 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    11 87 ms 86 ms 88 ms 206.28.97.137
    12 178 ms 202 ms 214 ms internap.Boston.savvis.net [208.172.51.230]
    13 89 ms 89 ms 88 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    14 90 ms * * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * ^C


    Interesting... It appears they changed the route tables so that instead of using the Cogent Communication backbone, they've switched to the savvis.net backbone. But it appears that the gateway from savvis.net to local Perfect World network is lacking functionality...
  • zulnobzulnob Member Posts: 3 Arc User
    edited January 2013
    In all fairness the Launcher Autoupdate message does say "Trying" to update.. is that a live developer tweet?
  • veakoaveakoa Member Posts: 0 Arc User
    edited January 2013
    From Spain. Unable to connect to launcher.


    tracert launcher.startrekonline.com


    Traza a la direcci?n launcher.startrekonline.com [208.95.185.44]
    sobre un m?ximo de 30 saltos:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 34 ms 32 ms 34 ms 1.208.15.37.dynamic.jazztel.es [37.15.208.1]
    3 33 ms 33 ms 43 ms 10.255.129.254
    4 34 ms 34 ms 35 ms 121.217.106.212.static.jazztel.es [212.106.217.1
    21]
    5 34 ms 34 ms 34 ms 122.217.106.212.static.jazztel.es [212.106.217.1
    22]
    6 50 ms 50 ms 50 ms ae54.edge5.Paris1.Level3.net [212.73.200.73]
    7 54 ms 53 ms 53 ms xe-9-0-1.par22.ip4.tinet.net [77.67.90.21]
    8 131 ms 131 ms 130 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    9 138 ms 137 ms 137 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 139 ms 138 ms 138 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    11 * 151 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 * * * Tiempo de espera agotado para esta solicitud.
    13 * * * Tiempo de espera agotado para esta solicitud.
    14 * * * Tiempo de espera agotado para esta solicitud.
    15 * * * Tiempo de espera agotado para esta solicitud.
    16 * * * Tiempo de espera agotado para esta solicitud.
    17 * * * Tiempo de espera agotado para esta solicitud.
    18 * * * Tiempo de espera agotado para esta solicitud.
    19 * * * Tiempo de espera agotado para esta solicitud.
    20 * * * Tiempo de espera agotado para esta solicitud.
    21 * * * Tiempo de espera agotado para esta solicitud.
    22 * * * Tiempo de espera agotado para esta solicitud.
    23 * * * Tiempo de espera agotado para esta solicitud.
    24 * * * Tiempo de espera agotado para esta solicitud.
    25 * * * Tiempo de espera agotado para esta solicitud.
  • lotusteadragonlotusteadragon Member Posts: 72 Arc User
    edited January 2013
    its nearly 40 mins after maintenance finished and the launcher still isn't working, no offence but this is redicoulous couldn't you do these tests at another maintanence because people just want to get on to do sto's 3rd year anniversay event...

    If they don't fix it, a large portion of people won't be able to get to the event anyway due to launcher issues. Better they attempt to fix it now, rather than later on when the servers will be packed. Would you rather have downtime then? If that were to happen, the hue and cry would be even more tremendous than it is already.

    Relax, they're doing this the right way. ;)
    Lotus_Tea_Dragon_STOBanner_Sig150x500.jpg
This discussion has been closed.