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Forums > Home› Star Trek Online General Discussion

IMPORTANT: Launcher testing complete, maintenance complete ETA 1/31 @ 12PM/noon PST

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Comments

  • ironmakoironmako Member Posts: 770 Arc User
    edited January 2013
    I get this error message:

    Unable to establish connection to Patch Server. Please check your internet connection. If problem persist, please contact Technical Support.

    When is it supposed to be fully functional?
  • rmleloup1337rmleloup1337 Member Posts: 6 Arc User
    edited January 2013
    For all this hassle today, we should all be given 1000 zen, or whichever equivilantly. Entice us to buy more, with something to start us off. Seriously...
  • sycrussycrus Member Posts: 0 Arc User
    edited January 2013
    mushariagain wrote: »
    They took the servers down for testing yesterday for several hours so they've had plenty of time, I think it's understandable that people are getting a little annoyed when they're now almost an hour over their deadline. If they needed three hours, they should have said three hours.

    i think i found one man that also agree's that they have to restor the launcher
  • nasaannasaan Member Posts: 1 Arc User
    edited January 2013
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 10 ms 12 ms 12 ms 79.97.60.1
    3 9 ms 10 ms 10 ms 109.255.255.254
    4 12 ms 12 ms 9 ms 84.116.238.42
    5 8 ms 10 ms 9 ms 213.46.165.94
    6 94 ms 107 ms 96 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    7 94 ms 95 ms 106 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 122 ms 232 ms 240 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 94 ms 106 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 96 ms 111 ms 95 ms 208.95.185.44

    Trace complete.


    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 11 ms 11 ms 23 ms 79.97.60.1
    3 21 ms 10 ms 13 ms 109.255.253.254
    4 19 ms 8 ms 9 ms 84.116.239.2
    5 9 ms 9 ms 22 ms 84.116.238.42
    6 38 ms 11 ms 16 ms 213.46.165.94
    7 137 ms 107 ms 97 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    8 108 ms 93 ms 104 ms internap-gw.ip4.tinet.net [77.67.77.54]
    9 94 ms 100 ms 122 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2013
    sycrus wrote: »
    learn to let it go just restore the launcher so that we can play sto again put the point is how big is the chance that somwane ho can stop this wil read my message
    The problem isn't the Launcher, its with the Internet Gateway to Perfect World...

    Its not as if they can turn off the Internet to fix the problem....
  • kyntakkokyntakko Member Posts: 17 Arc User
    edited January 2013
    locozoco wrote: »
    STO news/main page states

    "Maintenance has been extended. Please check forums for more information."


    Notice there is no time given, thus:

    1. They have no idea how long it will take to fix this issue.
    2. They do not know what might be the cause of the problem.
    3. They haven't the foggiest idea how to rectify the problem.

    you forget:

    4. Many players try to help
    5. The DEV Team is working hard on this (i am sure)^^
  • burstdragon323burstdragon323 Member Posts: 853 Arc User
    edited January 2013
    What really gets my goat is that there is not dev response about progress, so we are all just spinning our wheels.
  • gud123gud123 Member Posts: 6 Arc User
    edited January 2013
    unable to login...
  • bromleybr2bromleybr2 Member Posts: 5 Arc User
    edited January 2013
    sycrus wrote: »
    i think i found one man that also agree's that they have to restor the launcher

    +1 also sack the idiots behind this f**k up.
  • sycrussycrus Member Posts: 0 Arc User
    edited January 2013
    rmleloup1337 wrote: »
    For all this hassle today, we should all be given 1000 zen, or whichever equivilantly. Entice us to buy more, with something to start us off. Seriously...

    great idea but i was more thinking about 1 month gold
  • foxm83foxm83 Member Posts: 0 Arc User
    edited January 2013
    Still no connection and waiting :-)
  • bige513bige513 Member Posts: 1 Arc User
    edited January 2013
    breaking news their is news that they messed the laucher up so bad that the game will never come back up poor people with our money all tied up in this its bs
  • goddard22goddard22 Member Posts: 15 Arc User
    edited January 2013
    Just found out: I have a wife
  • josh1298josh1298 Member Posts: 0 Arc User
    edited January 2013
    launcher is still down times out before it can connect.
  • bayonettawiccanbayonettawiccan Member Posts: 180 Arc User
    edited January 2013
    Stop Playing With The Launcher! It Was Working Fine Last Night! Damn It!
  • daveynydaveyny Member Posts: 8,227 Arc User
    edited January 2013
    thebumble wrote: »
    I'm in New York and we're in the middle of a snowstorm.

    YOU go outside..XD

    Ny here too...

    Nothing but a Big Wind outside. (and a Lot of Hot Air in here) :P
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • buschwickbuschwick Member Posts: 1 Arc User
    edited January 2013
    Get it working Cryptic! May the force be with you.
  • romeowhiskey4romeowhiskey4 Member Posts: 266 Arc User
    edited January 2013
    Perfect World.... Have you tried turning it off and on again?
  • wpace2wpace2 Member Posts: 0 Arc User
    edited January 2013
    You guys want some cheese with that wine :mad:
  • patheinpathein Member Posts: 13 Arc User
    edited January 2013
    I don't care how long it takes as long as it gets FIXED. oh yeah, comp us the time for the anniversary TRIBBLE too since it is maintenance which prevents us from getting it done.
  • crioijoulscrioijouls Member Posts: 141 Arc User
    edited January 2013
    C:\Windows\System32>tracert accounts.crypticstudios.com


    4 18 ms 23 ms 23 ms 68.85.176.13
    5 22 ms 23 ms 23 ms he-3-9-0-0-cr01.350ecermak.il.ibone.comcast.net
    [68.86.90.45]
    6 18 ms 18 ms 16 ms pos-1-5-0-0-pe01.350ecermak.il.ibone.comcast.net
    [68.86.87.126]
    7 20 ms 18 ms 20 ms ber1-tengig3-3.chicagoequinix.savvis.net [208.17
    3.180.41]
    8 18 ms 17 ms 19 ms cr1-tengig-0-5-0-0.chicago.savvis.net [204.70.19
    6.21]
    9 38 ms 40 ms 55 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]

    10 40 ms 39 ms 40 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    11 49 ms 51 ms 52 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    12 44 ms 49 ms 50 ms 206.28.97.137
    13 46 ms 79 ms 46 ms internap.Boston.savvis.net [208.172.51.230]
    14 45 ms 46 ms 44 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\System32>
    Lifetime Subscriber since 2010
  • sb1980sb1980 Member Posts: 0 Arc User
    edited January 2013
    contacting nettest server..timed out
    hit return to exit
  • sycrussycrus Member Posts: 0 Arc User
    edited January 2013
    grouchyotaku wrote: »
    The problem isn't the Launcher, its with the Internet Gateway to Perfect World...

    Its not as if they can turn off the Internet to fix the problem....

    wel they changed somthing and it doesn't work whatever they done they must return it
  • hazellove7hazellove7 Member Posts: 0 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\User>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
    2 30 ms 132 ms 113 ms bm5.cmerd-dhcp.isp.sky.com [90.221.237.62]
    3 184 ms 115 ms 100 ms 10.245.131.113
    4 123 ms 71 ms 72 ms te0-8-0-2.er11.enslo.ov.easynet.net [89.200.135.
    89]
    5 132 ms 142 ms 163 ms ae1.lon80.ip4.tinet.net [77.67.65.173]
    6 107 ms 250 ms 226 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    7 292 ms 255 ms 218 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 154 ms 160 ms 110 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 308 ms 201 ms 173 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * 202 ms 333 ms launcher.startrekonline.com [208.95.185.44]

    Trace complete.

    C:\Users\User> tracert accounts.crypticstudios.com

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 4 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
    2 75 ms 58 ms 127 ms bm5.cmerd-dhcp.isp.sky.com [90.221.237.62]
    3 183 ms 164 ms 90 ms 10.245.131.113
    4 212 ms 125 ms 68 ms te0-8-0-0.er11.enslo.ov.easynet.net [89.200.135.
    87]
    5 101 ms 82 ms 186 ms ae1.lon80.ip4.tinet.net [77.67.65.173]
    6 174 ms 196 ms 214 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    7 237 ms 177 ms 111 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 163 ms 150 ms 176 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • psiameesepsiameese Member Posts: 1,649 Arc User
    edited January 2013
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Owner>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 2 ms 1 ms 1 ms DD-WRT [172.16.0.1]
    3 20 ms 21 ms 19 ms 50-0-31-1.dsl.static.sonic.net [50.0.31.1]
    4 20 ms 19 ms 19 ms 311.cr1.rcmdca11.sonic.net [70.36.200.141]
    5 20 ms 20 ms 20 ms po5.cr1.hywrca01.sonic.net [75.101.33.189]
    6 35 ms 21 ms 20 ms po6.cr1.snjsca11.sonic.net [75.101.33.194]
    7 22 ms 20 ms 21 ms 0.xe-7-0-0.gw3.equinix-sj.sonic.net [64.142.0.10
    5]
    8 22 ms 21 ms 21 ms 0.xe-7-0-0.gw.pao1.sonic.net [64.142.0.186]
    9 23 ms 23 ms 25 ms xe-1-0-6.ar1.pao1.us.nlayer.net [69.22.130.85]
    10 22 ms 21 ms 21 ms ae0-90g.cr1.pao1.us.nlayer.net [69.22.153.18]
    11 23 ms 22 ms 22 ms ae1-70g.cr1.sjc1.us.nlayer.net [69.22.143.165]
    12 23 ms 23 ms 24 ms ae1-40g.ar2.sjc1.us.nlayer.net [69.22.143.118]
    13 24 ms 22 ms 23 ms TenGigE0-2-2-0.GW3.SJC7.ALTER.NET [152.179.48.21
    ]
    14 22 ms 22 ms 21 ms 0.xe-2-0-6.XL4.SJC7.ALTER.NET [152.63.50.81]
    15 101 ms 100 ms 100 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
    16 101 ms 100 ms 100 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    17 97 ms 95 ms 95 ms internap-gw.customer.alter.net [65.207.236.58]
    18 97 ms 96 ms 97 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    19 108 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    20 98 ms 98 ms 95 ms 208.95.185.41

    Trace complete.

    C:\Users\Owner>
    (/\) Exploring Star Trek Online Since July 2008 (/\)
  • maxthunder01maxthunder01 Member Posts: 5 Arc User
    edited January 2013
    oh wonderful now i get message from launcher the web page is offline, we appologize for the inconvienct. Now why not apologize by putting a little surprize in my mailbox?
  • qatrokqatrok Member Posts: 13 Arc User
    edited January 2013
    launcher problems again plz fix it
  • dan6526dan6526 Member Posts: 3 Arc User
    edited January 2013
    pwebranflakes wrote: »
    Hello Captains!

    While Holodeck is down for maintenance this morning, we're going to be running a few tests that may affect your connection to the launcher. If you would like to help, please try connecting to the launcher as often as you'd like. If you notice any issue, please report about it in this thread and include a tracert for launcher.startrekonline.com and accounts.crypticstudios.com (instructions on this process is here).

    Our ETA for completion is at the same time Holodeck maintenance is complete. These tests will provide important information to our Engineers and external routing vendor so we can help put a solution in place to ensure outages like those that happened earlier in the week are much less likely to happen. Thanks for your help and understanding! Engage!

    Cheers,

    Brandon =/\=

    If you read clearly... and I believe I have. They are <TESTING> something for a vendor they work with. They in fact mention an "External Routing" vendor, so it's likely just data-mining for that vendor.

    The only problem I have with this is that they picked a MUCH ANTICIPATED date to do this and not the quick-patch they did on Monday... but then again the vendor may have asked after Monday for this information. Regardless, they probably could have timed this test better.
  • neuraldamageneuraldamage Member Posts: 52 Arc User
    edited January 2013
    bige513 wrote: »
    breaking news their is news that they messed the laucher up so bad that the game will never come back up poor people with our money all tied up in this its bs

    Network outage in Boston. :eek:
    People are broken. - Lum the Mad
  • thewhisperedthewhispered Member Posts: 3 Arc User
    edited January 2013
    Was really hoping to play STO for the 3rd anniversary. Guess that was too much to ask.
This discussion has been closed.