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What is the Arc Client?
Install Arc

IMPORTANT: Launcher testing complete, maintenance complete ETA 1/31 @ 12PM/noon PST

18911131425

Comments

  • dracoguard2002dracoguard2002 Member Posts: 1 Arc User
    edited January 2013
    Unable to load launcher, keeps timing out.
  • locozocolocozoco Member Posts: 41 Arc User
    edited January 2013
    It would appear that Cryptic states that they a fixing stuff, yet all they really know how to do is break stuff so that we can not play. They want our money so that they can get paid, yet they can not get their fixes to us when they say that they will.

    "we're going to be running a few tests that will affect your connection to the launcher. Please read this thread for more information and details on how you can help, if you'd like. Our ETA for completion is at the same time Holodeck maintenance is complete." by pwebranflakes


    Looks like they forgot to have their "Wheaties" today.
  • captpfdenniscaptpfdennis Member Posts: 156 Arc User
    edited January 2013
    Another trace:

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Paul F Dennis>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 6 ms 5 ms 6 ms L100.PRVDRI-VFTTP-31.verizon-gni.net [74.103.206
    .1]
    3 8 ms 9 ms 7 ms G0-6-3-1.PRVDRI-LCR-22.verizon-gni.net [130.81.2
    13.78]
    4 92 ms 9 ms 9 ms ae2-0.BOS-BB-RTR2.verizon-gni.net [130.81.209.60
    ]
    5 10 ms 13 ms 13 ms 0.so-0-2-0.XL4.BOS4.ALTER.NET [152.63.16.141]
    6 13 ms 13 ms 12 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    7 16 ms 15 ms 16 ms internap-gw.customer.alter.net [65.207.236.58]
    8 15 ms 16 ms 16 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 14 ms 17 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * 17 ms 16 ms 208.95.185.41

    Trace complete.

    C:\Users\Paul F Dennis>
    25971704528_706d57fcf0_n.jpg
  • cellic1701cellic1701 Member Posts: 0 Arc User
    edited January 2013
    really pw? get on the ball.
  • ussberlinussberlin Member Posts: 306 Arc User
    edited January 2013
    not again what did you change this week that every time after a patch i cant play?
    18 Cpt on the way to 60: 14 of them are already 50 or over 50, one is 60 and 3 almost 43
    Subscribed For: 4 years 5 months 20 days at 26.10.2014
  • claransaclaransa Member Posts: 1 Arc User
    edited January 2013
    No significan problem here starting the game, occasional server time outs while playing from lower michigan USA.

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms dslrouter [192.168.1.254]
    2 42 ms 42 ms 43 ms 99.18.27.254
    3 42 ms 42 ms 43 ms 67.36.65.2
    4 45 ms 47 ms 47 ms 12.83.32.165
    5 130 ms 58 ms 59 ms cgcil02jt.ip.att.net [12.122.81.17]
    6 58 ms 58 ms 58 ms 144.232.25.149
    7 60 ms 60 ms 60 ms 144.232.1.105
    8 78 ms 117 ms 67 ms sl-crs2-akr-0-3-3-0.sprintlink.net [144.232.20.1
    86]
    9 74 ms 73 ms * sl-crs2-spr-0-4-5-0.sprintlink.net [144.232.18.1
    09]
    10 76 ms 76 ms 77 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    11 75 ms 75 ms * 208.30.215.82
    12 75 ms 75 ms 76 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    13 78 ms 88 ms 89 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.


    C:\Windows\system32>tracert accounts.crypticstudios.com

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms dslrouter [192.168.1.254]
    2 41 ms 41 ms 41 ms 99.18.27.254
    3 42 ms 42 ms 42 ms 67.36.65.1
    4 47 ms 45 ms 47 ms 12.83.32.145
    5 59 ms 60 ms 60 ms cgcil02jt.ip.att.net [12.122.81.17]
    6 60 ms 59 ms 60 ms 144.232.25.149
    7 61 ms 60 ms 61 ms 144.232.1.105
    8 67 ms 68 ms 84 ms sl-crs2-akr-0-3-3-0.sprintlink.net [144.232.20.1
    86]
    9 76 ms 76 ms * sl-crs2-spr-0-4-5-0.sprintlink.net [144.232.18.1
    09]
    10 77 ms 77 ms 78 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    11 76 ms 77 ms * 208.30.215.82
    12 76 ms 77 ms 77 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    13 81 ms 88 ms 89 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>
  • acidboytheleetacidboytheleet Member Posts: 13 Arc User
    edited January 2013
    How about a rough ETA just give people something so we can change our plans
  • gibbsptgibbspt Member Posts: 80 Arc User
    edited January 2013
    Ok this trace is in Portuuese (my native language)but i think you guy understand :P
    My location is Portugal (Europe)

    Microsoft Windows [Vers?o 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. Todos os direitos reservados.

    C:\Users\Jorge Silva>tracert patchserver.crypticstudios.com

    A rastrear a rota para patchserver.crypticstudios.com [208.95.185.41]
    at? um m?ximo de 30 saltos:

    1 53 ms 100 ms 99 ms dsldevice.lan [192.168.1.254]
    2 * 5 ms 4 ms 3.64.54.77.rev.vodafone.pt [77.54.64.3]
    3 8 ms 6 ms 7 ms 134.41.30.213.rev.vodafone.pt [213.30.41.134]
    4 4 ms 5 ms 3 ms 85.205.11.57
    5 22 ms 22 ms 23 ms 85.205.13.101
    6 22 ms 25 ms 18 ms 85.205.24.38
    7 17 ms 18 ms 16 ms ae29-0.mad-001-score-1-re1.interoute.net [195.81
    .199.45]
    8 30 ms 30 ms 29 ms ae3-0.par-gar-score-1-re0.interoute.net [89.202.
    161.22]
    9 57 ms 33 ms 32 ms ae1.par72.ip4.tinet.net [77.67.75.237]
    10 108 ms 106 ms 108 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    11 111 ms 109 ms 113 ms internap-gw.ip4.tinet.net [77.67.77.54]
    12 109 ms 109 ms 109 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    13 117 ms 109 ms 121 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 110 ms 109 ms 109 ms 208.95.185.41

    Rastreio conclu?do.

    C:\Users\Jorge Silva>tracert accounts.crypticstudios.com

    A rastrear a rota para accounts.crypticstudios.com [208.95.185.165]
    at? um m?ximo de 30 saltos:

    1 85 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
    2 * * 5 ms 3.64.54.77.rev.vodafone.pt [77.54.64.3]
    3 6 ms 6 ms 7 ms 134.41.30.213.rev.vodafone.pt [213.30.41.134]
    4 5 ms 3 ms 8 ms 85.205.11.57
    5 31 ms 20 ms 23 ms 85.205.13.101
    6 18 ms 22 ms 24 ms 85.205.24.38
    7 18 ms 16 ms 16 ms ae29-0.mad-001-score-1-re1.interoute.net [195.81
    .199.45]
    8 30 ms 32 ms 55 ms ae3-0.par-gar-score-1-re0.interoute.net [89.202.
    161.22]
    9 36 ms 32 ms 33 ms ae1.par72.ip4.tinet.net [77.67.75.237]
    10 108 ms 111 ms 107 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    11 111 ms 109 ms 109 ms internap-gw.ip4.tinet.net [77.67.77.54]
    12 107 ms 107 ms 109 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    13 * * * O pedido excedeu o tempo.
    14 * * * O pedido excedeu o tempo.
    15 * * * O pedido excedeu o tempo.
    16 * * * O pedido excedeu o tempo.
    17 * * * O pedido excedeu o tempo.
    [SIGPIC][/SIGPIC]
    Federation :: Fleetless :: Klingon
    Jorge Silva - Tac | Nayja - Sci | Jorge E. Silva - Eng
    Jorge R. Silva - Tac (Romulan Fed)
    Nayja K Silva - Sci | Vurg'jah - Tac
  • pel2pel2 Member Posts: 35 Arc User
    edited January 2013
    4 billion tribbles !!! they have been relocated to cryptic/ PWE Launcher !:mad::(
  • legoorlegoor Member Posts: 19 Arc User
    edited January 2013
    oleary82 wrote: »
    any idea when the server going back up? was supposed to be back 26 mins ago?

    Have you seen this yet : UPDATE (1/31 @ 8:54AM): We're going to be extending our maintenance. A new ETA will be provided as soon as one is available. As tests are still ongoing, please check out the red text on the top of the forum.
  • ajstonerajstoner Member Posts: 0 Arc User
    edited January 2013
    Why contiune this "test" half an hour (and counting) after the server is back up? Seems less like a test and more like a TRIBBLE-up no one wants to admit to.
    [SIGPIC][/SIGPIC]
  • lolimpicardlolimpicard Member Posts: 309
    edited January 2013
    daveyny wrote: »
    Might I suggest you find another hobby to do during these periods, so as to avoid raising your blood pressure over something as trivial as an on-line game.

    I'd rather advise people to look for another hobby. Period.
    [SIGPIC][/SIGPIC]
    He's dead, Jim.
  • tyranthraxisiityranthraxisii Member Posts: 0 Arc User
    edited January 2013
    Hoping the red text fixes this then because I had this problem like 5 days ago, and again this morning. I really really do not want to go through the pain of download/reinstalling/patching this game again.....it takes a really long time and I'm on 30meg.
    http://www.youtube.com/watch?NR=1&v=TREQGl54BU8&feature=endscreen
    I thought WoW's forums had angry elitist snobs, but I never could have imagined the level STO forums has.:confused:
  • nodznodz Member Posts: 6 Arc User
    edited January 2013
    From all the traceroutes it seems the problem is the step beyond
    perfectworldent-4.border11.bsn.pnap.net
  • webdeathwebdeath Member Posts: 1,570 Arc User
    edited January 2013
    Hi Captains,

    As tests are continuing, we're going to be extending our maintenance. A new ETA will be provided as soon as one is available.

    Cheers,

    Brandon =/\=

    Reading really is fundamental.. This was made 5 minutes BEFORE the Deadline for the maintenance to be complete. They are still working on these tests. :rolleyes:
    You think that your beta test was bad?
    Think about this:
    American Football has been in open beta for 144 years. ~Kotaku
    [SIGPIC][/SIGPIC]
  • dahlahrdahlahr Member Posts: 10 Arc User
    edited January 2013
    Well it is that time again another update and another launcher not working again. So we need the post for the updated launcher please!
  • thebumblethebumble Member Posts: 2
    edited January 2013
    Gentleman, welcome back to Star Trek Offline.

    Damn you! I snorted lime soda through my nose!

    It huuuurts!
  • captsunscaptsuns Member Posts: 0 Arc User
    edited January 2013
    From WV, USA

    Attempted several times to load the launcher, got an error message "Unable to establish connection to Patch Server. Please check your Internet connection. If problems persist, please contact Technical Support"

    Tracerts below:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 2 ms 3 ms 2 ms 192.168.10.1
    2 10 ms 9 ms 8 ms 10.227.0.1
    3 9 ms 9 ms 9 ms 173-219-252-248-link.sta.suddenlink.net [173.219
    .252.248]
    4 9 ms 9 ms 10 ms 173-219-252-232-link.sta.suddenlink.net [173.219
    .252.232]
    5 27 ms 27 ms 27 ms 173-219-252-94-link.sta.suddenlink.net [173.219.
    252.94]
    6 30 ms 29 ms 27 ms 66-76-232-2.tyrd.suddenlink.net [66.76.232.2]
    7 29 ms 27 ms 27 ms 66-76-232-1.tyrd.suddenlink.net [66.76.232.1]
    8 48 ms 25 ms 25 ms ae0-103.chi12.ip4.tinet.net [216.221.157.181]
    9 43 ms 44 ms 42 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    10 45 ms 45 ms 62 ms internap-gw.ip4.tinet.net [77.67.77.54]
    11 46 ms 44 ms 43 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    12 43 ms 50 ms 54 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * 44 ms 208.95.185.44

    Trace complete.

    C:\Windows\system32>tracert accounts.crypticstudios.com

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms 192.168.10.1
    2 13 ms 9 ms 10 ms 10.227.0.1
    3 11 ms 11 ms 9 ms 173-219-252-210-link.sta.suddenlink.net [173.219
    .252.210]
    4 10 ms 9 ms 10 ms 173-219-252-232-link.sta.suddenlink.net [173.219
    .252.232]
    5 33 ms 28 ms 31 ms 173-219-252-94-link.sta.suddenlink.net [173.219.
    252.94]
    6 33 ms 32 ms 37 ms 66-76-232-2.tyrd.suddenlink.net [66.76.232.2]
    7 32 ms 30 ms 31 ms 66-76-232-1.tyrd.suddenlink.net [66.76.232.1]
    8 28 ms 25 ms 25 ms ae0-103.chi12.ip4.tinet.net [216.221.157.181]
    9 72 ms 42 ms 45 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    10 44 ms 45 ms 45 ms internap-gw.ip4.tinet.net [77.67.77.54]
    11 43 ms 43 ms 46 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    12 43 ms 50 ms 53 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>
  • toxicityfiretoxicityfire Member Posts: 0 Arc User
    edited January 2013
    traceroute to launcher.startrekonline.com (208.95.185.44), 30 hops max, 60 byte packets
    1 192.168.1.1 (192.168.1.1) 0.319 ms 0.614 ms 0.711 ms
    2 213.120.155.227 (213.120.155.227) 6.092 ms 6.564 ms 6.554 ms
    3 213.120.155.142 (213.120.155.142) 8.481 ms 8.461 ms 8.603 ms
    4 217.41.216.146 (217.41.216.146) 8.892 ms 8.895 ms 8.894 ms
    5 31.55.164.197 (31.55.164.197) 9.223 ms 9.463 ms 9.465 ms
    6 31.55.164.109 (31.55.164.109) 10.115 ms 6.913 ms 8.233 ms
    7 acc2-10GigE-0-3-0-3.bm.21cn-ipp.bt.net (109.159.248.242) 7.148 ms acc2-10GigE-0-3-0-7.bm.21cn-ipp.bt.net (109.159.248.246) 7.323 ms acc2-10GigE-0-0-0-4.bm.21cn-ipp.bt.net (109.159.248.194) 8.256 ms
    8 core1-te-0-13-0-4.ilford.ukcore.bt.net (109.159.248.136) 13.147 ms 109.159.248.132 (109.159.248.132) 20.022 ms core1-te0-15-0-16.ilford.ukcore.bt.net (109.159.248.168) 19.233 ms
    9 core1-pos9-1.telehouse.ukcore.bt.net (194.74.65.114) 71.305 ms 71.258 ms *
    10 t2as1-tge4-4.uk-lon1.eu.bt.net (166.49.211.145) 13.409 ms 13.888 ms 14.125 ms
    11 166-49-211-38.eu.bt.net (166.49.211.38) 15.153 ms 15.180 ms 15.175 ms
    12 xe-3-0-0.bos11.ip4.tinet.net (141.136.109.138) 87.092 ms 87.656 ms 87.221 ms
    13 internap-gw.ip4.tinet.net (77.67.77.54) 86.501 ms 86.443 ms 86.591 ms
    14 border11.te7-1-bbnet1.bsn.pnap.net (63.251.128.41) 87.670 ms 87.465 ms border11.te8-1-bbnet2.bsn.pnap.net (63.251.128.104) 87.608 ms
    15 * * *
    16 * * *
    17 * * *
    18 * * *
    19 * * *
    20 * * *
    21 * * *
    22 * * *
    23 * * *
    24 * * *
    25 * * *
    26 * * *
    27 * * *
    28 * * *
    29 * * *
    30 * * *



    traceroute to accounts.crypticstudios.com (208.95.185.165), 30 hops max, 60 byte packets
    1 192.168.1.1 (192.168.1.1) 0.341 ms 0.455 ms 0.555 ms
    2 213.120.155.227 (213.120.155.227) 6.167 ms 6.357 ms 6.593 ms
    3 213.120.155.158 (213.120.155.158) 7.626 ms 7.660 ms 7.682 ms
    4 213.120.161.106 (213.120.161.106) 8.847 ms 8.877 ms 9.034 ms
    5 31.55.164.197 (31.55.164.197) 9.299 ms 9.332 ms 9.745 ms
    6 31.55.164.109 (31.55.164.109) 10.246 ms 6.922 ms 7.229 ms
    7 acc2-10GigE-0-5-0-5.bm.21cn-ipp.bt.net (109.159.248.226) 7.301 ms acc2-10GigE-0-7-0-6.bm.21cn-ipp.bt.net (109.159.248.214) 7.800 ms acc2-10GigE-0-5-0-5.bm.21cn-ipp.bt.net (109.159.248.226) 8.309 ms
    8 core1-te0-13-0-17.ilford.ukcore.bt.net (109.159.248.172) 14.387 ms core1-te0-3-0-15.ilford.ukcore.bt.net (109.159.248.152) 19.636 ms core1-te0-3-0-16.ilford.ukcore.bt.net (109.159.248.156) 19.851 ms
    9 transit1-pos9-0.telehouse.ukcore.bt.net (62.6.201.118) 13.344 ms * 13.540 ms
    10 t2as1-tge4-4.uk-lon1.eu.bt.net (166.49.211.145) 95.281 ms 95.542 ms 95.562 ms
    11 166-49-211-38.eu.bt.net (166.49.211.38) 57.549 ms 57.574 ms 57.582 ms
    12 xe-3-0-0.bos11.ip4.tinet.net (141.136.109.138) 86.651 ms 86.855 ms 87.048 ms
    13 internap-gw.ip4.tinet.net (77.67.77.54) 86.204 ms 87.047 ms 86.970 ms
    14 border11.te8-1-bbnet2.bsn.pnap.net (63.251.128.104) 86.865 ms 88.318 ms 87.783 ms
    15 * * *
    16 * * *
    17 * * *
    18 * * *
    19 * * *
    20 * * *
    21 * * *
    22 * * *
    23 * * *
    24 * * *
    25 * * *
    26 * * *
    27 * * *
    28 * * *
    29 * * *
    30 * * *
  • padretitopadretito Member Posts: 0 Arc User
    edited January 2013
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 9 ms 9 ms 7 ms 10.72.128.1
    2 9 ms 7 ms 10 ms 24-234-16-233.ptp.lvcm.net [24.234.16.233]
    3 9 ms 9 ms 9 ms 24-234-6-181.ptp.lvcm.net [24.234.6.181]
    4 9 ms 9 ms 7 ms 24-234-6-250.ptp.lvcm.net [24.234.6.250]
    5 37 ms 42 ms 36 ms paltbprj01-ae0.0.rd.pt.cox.net [68.1.0.234]
    6 37 ms 37 ms 39 ms dcr2-ge-7-0-0-292.sanfranciscosfo.savvis.net [20
    8.173.170.1]
    7 36 ms 37 ms 47 ms er2-xe-7-0-0.SanJoseEquinix.savvis.net [204.70.1
    98.142]
    8 35 ms 37 ms 37 ms cr2-tenge-0-5-0-2.sanfrancisco.savvis.net [204.7
    0.200.198]
    9 101 ms 103 ms 101 ms cr2-bundle-pos-1.newyork.savvis.net [204.70.197.
    34]
    10 101 ms 161 ms 105 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    11 106 ms 109 ms 108 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    12 107 ms 109 ms 105 ms 206.28.97.137
    13 104 ms 103 ms 103 ms internap.Boston.savvis.net [208.172.51.230]
    14 110 ms 105 ms 111 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    15 * 109 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.





    tracert accounts.crypticstudios.com

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 7 ms 7 ms 9 ms 10.72.128.1
    2 9 ms 7 ms 7 ms 24-234-16-237.ptp.lvcm.net [24.234.16.237]
    3 9 ms 13 ms 9 ms 24-234-6-185.ptp.lvcm.net [24.234.6.185]
    4 10 ms 11 ms 7 ms 24-234-6-250.ptp.lvcm.net [24.234.6.250]
    5 35 ms 43 ms 37 ms paltbprj01-ae0.0.rd.pt.cox.net [68.1.0.234]
    6 30 ms 37 ms 37 ms dcr2-ge-7-0-0-292.sanfranciscosfo.savvis.net [2
    8.173.170.1]
    7 30 ms 34 ms 35 ms er2-xe-11-3-0.SanJoseEquinix.savvis.net [204.70
    198.146]
    8 37 ms 29 ms 30 ms cr2-tenge-0-5-0-2.sanfrancisco.savvis.net [204.
    0.200.198]
    9 100 ms 93 ms 93 ms cr2-bundle-pos-1.newyork.savvis.net [204.70.197
    34]
    10 108 ms 95 ms 93 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70

    11 109 ms 104 ms 101 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    12 105 ms 100 ms 100 ms 206.28.97.137
    13 104 ms 104 ms 99 ms internap.Boston.savvis.net [208.172.51.230]
    14 110 ms 117 ms 109 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.
    04]
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
  • kaltoh9kaltoh9 Member Posts: 16 Arc User
    edited January 2013
    I'd fire you in a heartbeat, captmutant. Be glad you don't work for me.
  • kat98577kat98577 Member Posts: 0 Arc User
    edited January 2013
    im noticing that once this goes over seas, that is where we are having the issue...sometimes it pops in the issue when it hits the servers in california, but what im getting right now is an overseas ping time

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 5 ms 2 ms Home []
    2 20 ms 18 ms 19 ms 10.1.10.1
    3 14 ms 17 ms 10 ms 73.99.224.1
    4 79 ms 106 ms 52 ms te-4-4-ur01.aberdeen.wa.seattle.comcast.net []
    5 87 ms 91 ms 88 ms ae-24-0-ar03.burien.wa.seattle.comcast.net [69.1
    39.164.165]
    6 81 ms 145 ms 89 ms ae-1-0-ar03.seattle.wa.seattle.comcast.net [68.8
    5.240.94]
    7 97 ms 98 ms 92 ms he-1-5-0-0-11-cr01.seattle.wa.ibone.comcast.net
    [68.86.94.65]
    8 102 ms 118 ms 128 ms pos-0-1-0-0-pe01.seattle.wa.ibone.comcast.net [6
    8.86.85.38]
    9 168 ms 125 ms 108 ms 208.172.91.5
    10 97 ms 99 ms 99 ms cr1-te-0-5-1-0.sel.savvis.net [204.70.224.45]
    11 109 ms 95 ms 154 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]

    12 125 ms 119 ms 99 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    13 101 ms 100 ms 99 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    14 103 ms 108 ms 108 ms 206.28.97.137
    15 109 ms 108 ms 99 ms internap.Boston.savvis.net [208.172.51.230]
    16 104 ms 109 ms 109 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    17 113 ms 101 ms 106 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    18 100 ms 108 ms 108 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>ping patchserver.crypticstudios.com

    Pinging patchserver.crypticstudios.com [208.95.185.41] with 32 bytes of data:
    Reply from 208.95.185.41: bytes=32 time=105ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=102ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=120ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=108ms TTL=48

    Ping statistics for 208.95.185.41:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 102ms, Maximum = 120ms, Average = 108ms

    C:\Windows\system32>ping patchserver.crypticstudios.com -t

    Pinging patchserver.crypticstudios.com [208.95.185.41] with 32 bytes of data:
    Reply from 208.95.185.41: bytes=32 time=106ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=104ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=102ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=100ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=107ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=104ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=96ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=100ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=110ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=98ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=106ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=104ms TTL=48
    Reply from 208.95.185.41: bytes=32 time=102ms TTL=48
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 208.95.185.41:
    Packets: Sent = 21, Received = 13, Lost = 8 (38% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 96ms, Maximum = 110ms, Average = 103ms
    C:\Windows\system32>ping patchserver.crypticstudios.com -t

    Pinging patchserver.crypticstudios.com [208.95.185.41] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 208.95.185.41:
    Packets: Sent = 55, Received = 0, Lost = 55 (100% loss),
    Control-C
    ^C
    C:\Windows\system32>ping accounts.crypticstudios.com -t

    Pinging accounts.crypticstudios.com [208.95.185.165] with 32 bytes of data:
    Request timed out.
    Request timed out.

    Ping statistics for 208.95.185.165:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
    Control-C
    ^C
    C:\Windows\system32>ping sto.perfectworld.com

    Pinging a1778.w7.akamai.net [184.51.159.27] with 32 bytes of data:
    Reply from 184.51.159.27: bytes=32 time=35ms TTL=57
    Reply from 184.51.159.27: bytes=32 time=24ms TTL=57
    Reply from 184.51.159.27: bytes=32 time=21ms TTL=57
    Reply from 184.51.159.27: bytes=32 time=18ms TTL=57

    Ping statistics for 184.51.159.27:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 35ms, Average = 24ms

    C:\Windows\system32>tracert accounts.crypticstudios.com

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 2 ms <1 ms 1 ms Home []
    2 8 ms 8 ms 9 ms 10.1.10.1
    3 20 ms 20 ms 18 ms 73.99.224.1
    4 25 ms 19 ms 29 ms te-2-1-ur02.aberdeen.wa.seattle.comcast.net []
    5 26 ms 28 ms 19 ms ae-24-0-ar03.seattle.wa.seattle.comcast.net [69.
    139.164.169]
    6 30 ms 38 ms 39 ms he-1-4-0-0-10-cr01.seattle.wa.ibone.comcast.net
    [68.86.94.237]
    7 22 ms 29 ms 28 ms pos-0-0-0-0-pe01.seattle.wa.ibone.comcast.net [6
    8.86.86.138]
    8 25 ms 26 ms 21 ms 208.172.91.5
    9 28 ms 38 ms 29 ms cr1-te-0-5-1-0.sel.savvis.net [204.70.224.45]
    10 123 ms 95 ms 95 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]

    11 93 ms 89 ms 98 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    12 95 ms 101 ms 111 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    13 109 ms 141 ms 101 ms 206.28.97.137
    14 106 ms 134 ms 104 ms internap.Boston.savvis.net [208.172.51.230]
    15 97 ms 98 ms 99 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    16 111 ms 107 ms 101 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.



    you will see that i have been running both a trace and a ping...this has been happening not only with STO its been happening with other MMO's laitly. i had the same issue with another one that i play yesterday, and the issue was resolved later in the day. its just going to take some time and paitience from us players and hope that this gets resolved in a timely manner
  • zix74itaelitezix74itaelite Member Posts: 0 Arc User
    edited January 2013
    way to celebrate an anniversary...

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\***>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms 192.168.1.1
    2 * * * Request timed out.
    3 24 ms 24 ms 25 ms 172.17.49.49
    4 27 ms 26 ms 26 ms 172.17.6.33
    5 38 ms 35 ms 35 ms 172.17.8.133
    6 33 ms 35 ms 35 ms 172.17.6.113
    7 35 ms 34 ms 35 ms bundle-ether12.milano26.mil.seabone.net [93.186.
    128.205]
    8 32 ms 34 ms 33 ms te8-2.milano52.mil.seabone.net [195.22.205.241]

    9 34 ms 33 ms 33 ms ge-0-0-0.mil19.ip4.tinet.net [213.200.68.145]
    10 134 ms 133 ms 134 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    11 134 ms 134 ms 133 ms internap-gw.ip4.tinet.net [77.67.77.54]
    12 133 ms 134 ms 134 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    13 139 ms 143 ms 143 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 134 ms 134 ms 134 ms 208.95.185.41

    Trace complete.

    C:\Users\***>tracert accounts.crypticstudios.com

    Tracing route to accounts.crypticstudios.com [208.95.185.165]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms 192.168.1.1
    2 * * * Request timed out.
    3 24 ms 24 ms 24 ms 172.17.49.49
    4 25 ms 27 ms 26 ms 172.17.6.45
    5 34 ms 35 ms 37 ms 172.17.8.173
    6 38 ms 35 ms 35 ms 172.17.6.89
    7 33 ms 35 ms 37 ms bundle-ether15.milano26.mil.seabone.net [93.186.
    128.217]
    8 76 ms 127 ms 145 ms te4-1.milano52.mil.seabone.net [195.22.205.255]

    9 34 ms 33 ms 33 ms xe-1-1-0.mil10.ip4.tinet.net [213.200.68.61]
    10 135 ms 138 ms 134 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    11 134 ms 134 ms 133 ms internap-gw.ip4.tinet.net [77.67.77.54]
    12 136 ms 132 ms 131 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    13 138 ms 143 ms 143 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.


    C:\Users\***>
  • gryspeertgryspeert Member Posts: 47 Arc User
    edited January 2013
    unable to conect please contact tech dep.
    My Imaginary Friend commited suicide
    Pick your superstition sit back make a wish and Enjoy yourself
    Ah, it's great to be young and insane!
  • sycrussycrus Member Posts: 0 Arc User
    edited January 2013
    I suggest you safe the work you done and restore the launcher there are to much ration beings that can't wait for the anniversary missions



    Live long and prosper
  • dock2012dock2012 Member Posts: 2 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\david>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms dslrouter [192.168.1.254]
    2 45 ms 47 ms 46 ms 70.159.160.68
    3 48 ms 51 ms 49 ms 70.159.177.79
    4 50 ms 49 ms 49 ms 70.159.176.216
    5 56 ms 51 ms 67 ms 12.81.16.4
    6 47 ms 48 ms 48 ms 12.81.16.7
    7 49 ms 49 ms 110 ms 74.175.192.62
    8 52 ms 55 ms 54 ms cr1.attga.ip.att.net [12.122.141.186]
    9 79 ms 85 ms 53 ms attga02jt.ip.att.net [12.123.22.25]
    10 49 ms 49 ms 50 ms 144.232.1.65
    11 50 ms 48 ms 49 ms sl-crs4-atl-.sprintlink.net [144.232.1.219]
    12 50 ms 49 ms 49 ms sl-crs2-atl-0-3-0-0.sprintlink.net [144.232.5.11
    4]
    13 54 ms 55 ms 54 ms 144.232.5.211
    14 68 ms 68 ms 66 ms 144.232.10.46
    15 69 ms 68 ms 69 ms sl-crs2-rly-0-0-3-0.sprintlink.net [144.232.8.16
    5]
    16 76 ms 72 ms 110 ms sl-crs2-pen-0-0-2-0.sprintlink.net [144.232.18.1
    87]
    17 74 ms 73 ms 73 ms sl-crs2-nyc-0-4-0-1.sprintlink.net [144.232.20.1
    43]
    18 77 ms 78 ms 119 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
    3]
    19 78 ms 78 ms 79 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    20 76 ms 75 ms 75 ms 208.30.215.82
    21 77 ms 76 ms 76 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    22 * * 88 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\david>
  • spezies0001spezies0001 Member Posts: 4 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

    C:\Windows\system32>tracert launcher.startrekonline.com

    Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30 Abschnitte:

    1 48 ms 4 ms 4 ms fritz.box [192.168.178.1]
    2 * * * Zeit?berschreitung der Anforderung.
    3 13 ms 13 ms 12 ms 83-169-179-110-isp.superkabel.de [83.169.179.110]
    4 24 ms 10 ms 31 ms 88-134-192-76-dynip.superkabel.de [88.134.192.76]
    5 53 ms 44 ms 58 ms 88-134-204-142-dynip.superkabel.de [88.134.204.142]
    6 17 ms 72 ms 72 ms 88-134-202-193-dynip.superkabel.de [88.134.202.193]
    7 31 ms 55 ms 71 ms 88-134-202-137-dynip.superkabel.de [88.134.202.137]
    8 50 ms 84 ms 51 ms 88-134-201-229-dynip.superkabel.de [88.134.201.229]
    9 42 ms 59 ms 126 ms xe-0-1-0.muc10.ip4.tinet.net [77.67.82.137]
    10 190 ms 161 ms 178 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    11 205 ms 142 ms 128 ms internap-gw.ip4.tinet.net [77.67.77.54]
    12 141 ms 129 ms 142 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    13 163 ms 179 ms 197 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    14 * * * Zeit?berschreitung der Anforderung.
    15 * * * Zeit?berschreitung der Anforderung.
    16 * * * Zeit?berschreitung der Anforderung.
    17 * * * Zeit?berschreitung der Anforderung.
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * * * Zeit?berschreitung der Anforderung.
    21 * * * Zeit?berschreitung der Anforderung.
    22 * * * Zeit?berschreitung der Anforderung.
    23 * * * Zeit?berschreitung der Anforderung.
    24 * * * Zeit?berschreitung der Anforderung.
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Ablaufverfolgung beendet.

    __________________________________________________________________________


    C:\Windows\system32>tracert accounts.crypticstudios.com

    Routenverfolgung zu accounts.crypticstudios.com [208.95.185.165] ?ber maximal 30 Abschnitte:

    1 21 ms 3 ms 3 ms fritz.box [192.168.178.1]
    2 * * * Zeit?berschreitung der Anforderung.
    3 95 ms 15 ms 19 ms 83-169-179-110-isp.superkabel.de [83.169.179.110]
    4 15 ms 56 ms 79 ms 88-134-192-76-dynip.superkabel.de [88.134.192.76]
    5 20 ms 64 ms 15 ms 88-134-204-142-dynip.superkabel.de [88.134.204.142]
    6 17 ms 14 ms 32 ms 88-134-202-197-dynip.superkabel.de [88.134.202.197]
    7 63 ms 71 ms 31 ms 88-134-202-137-dynip.superkabel.de [88.134.202.137]
    8 46 ms 69 ms 27 ms 88-134-201-229-dynip.superkabel.de [88.134.201.229]
    9 28 ms 55 ms 77 ms xe-0-1-0.muc10.ip4.tinet.net [77.67.82.137]
    10 206 ms 221 ms 159 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    11 139 ms 129 ms 159 ms internap-gw.ip4.tinet.net [77.67.77.54]
    12 175 ms 169 ms 139 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    13 141 ms 197 ms 179 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    14 * * * Zeit?berschreitung der Anforderung.
    15 * * * Zeit?berschreitung der Anforderung.
    16 * * * Zeit?berschreitung der Anforderung.
    17 * * * Zeit?berschreitung der Anforderung.
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * * * Zeit?berschreitung der Anforderung.
    21 * * * Zeit?berschreitung der Anforderung.
    22 * * * Zeit?berschreitung der Anforderung.
    23 * * * Zeit?berschreitung der Anforderung.
    24 * * * Zeit?berschreitung der Anforderung.
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Ablaufverfolgung beendet.
  • rmleloup1337rmleloup1337 Member Posts: 6 Arc User
    edited January 2013
    pel2 wrote: »
    4 billion tribbles !!! they have been relocated to cryptic/ PWE Launcher !:mad::(

    Seconded... this might be true... hell i'd love to see it in person... Cryptic... switch to HP servers... I've played with some, and they're stable as...choice words... but so good...
  • cptstark1cptstark1 Member Posts: 51 Arc User
    edited January 2013
    will this tests and updates fix galaxy bridges textures? :D
  • borgressistanceborgressistance Member Posts: 268 Arc User
    edited January 2013
    GUYS,JUST A TIP:

    the first 2 tracert line's,contains youre own static ip.
    keep in mind that you put this on a foum,where everyone can see it.

    youre ip is youre adress from youre pc,hackers or people with a bad idea ( virus,worms) can attack you with youre ip,i donbt say it happens often,but the keep it in mind for youre own safety:D
This discussion has been closed.