Cryptic Launcher Autoupdate Problem

johngazman · January 2013

bigbigtrek wrote: »

No its not its Free to Play.

It's hardly what i'd call finished, which tends to be what Betas are all about.

punktribble · January 2013

hmm now i have a big white blob.....not the small cream colored one...

nandospc · January 2013

Oooh nooo broken again? What the...

zippytime · January 2013

Its such a shame when you make a great game, but no one can play it

usscapital · January 2013

nastrosity wrote: »

so were still down or is it just me again? wth the loader doesnt work from hour to hour

yes down again , does not look good for the 3rd year stuff on thursday does it

sauroman33 · January 2013

No it's down again. Apparently "fixing" and "testing random **** to see what happens" has the same meaning at this point.

agentgreasy · January 2013

bergins wrote: »

Unless that's something bundled with the STO client, I don't have that, yet I'm having the issue, again.

Pando is included, but its not the problem.

The launcher and any map changes try to connect to a url before loading. Those hostnames are stohttppatch.crypticgames.com and launcher.crypticgames.com. The host resolves the same, and its typically an nginx load balancing server.

However, nginx is no longer running. The machine is up. The router is up. The web server is not.

The effect is something similar to last night (which this is going to drive people bonkers), but the reality is its not actually the same issue at all. Since the server itself is up, I can only make two assumptions: they DOS'd themselves while "testing" something, or the downtime was intentional.

While I was happy to support the efforts and stand in their court last night, as I've been in the same debacle with networking hardware myself, this one is negligence.

captmutant · January 2013

this is just geting damm irratating,sort it out cryptic

adriandeserra · January 2013

I also got kicked out during a map change, now i can't get back in.

dannyferrier · January 2013

I'm getting the exact same problem, it's getting ridiculous

jim625 · January 2013

fix it fix it fix it fix it fix it fix it fix it fix it fix it fix it fix it fix it

nibtish · January 2013

NOT happy. How have they managed to make ANOTHER change that rolled back to a problem that was 'fixed'.

Please stop it from happening altogether!

ty8839 · January 2013

This is getting really annoying, it sucks too because I started playing again after taking 4 months off from the game... Doesn't really help get me back into it...

fewzz · January 2013

Launcher is down again.......................

pwebranflakes · January 2013

Hi Captains,

Testing is almost complete and we've received great data from it that should help in the investigation. We very much appreciate your patience.

Cheers,

Brandon =/\=

joelley · January 2013

No wonder PWE is in such a mess, they can't even keep one game running smoothly.

I wonder if it's going to be down 10+ hours like it was yesterday.

sudoku7 · January 2013

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 6 ms 5 ms 6 ms 10.250.0.1
2 6 ms 22 ms 7 ms 173-219-249-100-link.sta.suddenlink.net [173.219.249.100]
3 22 ms 23 ms 23 ms 173-219-248-212-link.sta.suddenlink.net [173.219.248.212]
4 23 ms 23 ms 23 ms xe-2-3-0.er2.dfw2.us.above.net [64.124.200.181]
5 22 ms 30 ms 23 ms xe-1-0-0.er1.dfw2.us.above.net [64.125.27.77]
6 26 ms 26 ms 26 ms 64.125.12.170
7 29 ms 23 ms 24 ms te0-1-0-4.ccr21.dfw01.atlas.cogentco.com [154.54.6.65]
8 37 ms 37 ms 37 ms te0-2-0-1.ccr21.mci01.atlas.cogentco.com [154.54.2.114]
9 45 ms 45 ms 45 ms te0-3-0-2.ccr21.ord01.atlas.cogentco.com [154.54.2.190]
10 72 ms 73 ms 73 ms te0-0-0-5.ccr22.bos01.atlas.cogentco.com [154.54.42.254]
11 73 ms 73 ms 74 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 69 ms * * www.playstartrekonline.de [208.95.185.44]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 6 ms 5 ms 5 ms 10.250.0.1
2 7 ms 7 ms 5 ms 173-219-249-100-link.sta.suddenlink.net [173.219.249.100]
3 36 ms 34 ms 36 ms 173-219-248-212-link.sta.suddenlink.net [173.219.248.212]
4 22 ms 23 ms 22 ms xe-2-3-0.er2.dfw2.us.above.net [64.124.200.181]
5 32 ms 25 ms 22 ms xe-1-0-0.er1.dfw2.us.above.net [64.125.27.77]
6 26 ms 28 ms 25 ms 64.125.12.170
7 23 ms 24 ms 26 ms te0-4-0-4.ccr21.dfw01.atlas.cogentco.com [154.54.88.78]
8 35 ms 36 ms 38 ms te0-2-0-3.ccr21.mci01.atlas.cogentco.com [154.54.5.170]
9 45 ms 45 ms 49 ms te0-3-0-7.ccr21.ord01.atlas.cogentco.com [154.54.84.74]
10 74 ms 74 ms 74 ms te0-2-0-2.ccr22.bos01.atlas.cogentco.com [154.54.43.194]
11 73 ms 73 ms 73 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
12 * * * Request timed out.
13 67 ms 67 ms 68 ms accounts.crypticstudios.com [208.95.185.165]

Guess quotes don't count for 10 char.

sauroman33 · January 2013

tracert isn't gonna help. they have 200 pages of those. It obviously is not helping if the problem is persisting

warbird001 · January 2013

I am getting tired of the annoying disconnects and launcher problems of this week. Yesterday was a complete pain, we were placated for hours while Cryptic's bumbling engineers tried to figure out what is going on. Today, same time, same problem so when are you going to fix the launcher cryptic or is this going to be continuing all week?

Please let me know so I can cancel my subscription in advanced if this continues for any longer as I do not like to waste money.

nandospc · January 2013

pwebranflakes wrote: »

Hi Captains,

Testing is almost complete and we've received great data from it that should help in the investigation. We very much appreciate your patience.

Cheers,

Brandon =/\=

It's broken again Brandon

cyralyn · January 2013

Once again the patcher updater will not connect. I used a VPN to get it to work yestderday and today even that won't work. This is really beginnig to be more trouble than its worth. I was going to buy the lifetime package but now I don't think I will.

xxninjaz1xx · January 2013

thanks for telling us that more testing was going to happen . . . a small notice in-game maybe? it may actually stop people getting annoyed at the fact that they have been kicked out of the game during a map change -_-

usscapital · January 2013

pwebranflakes wrote: »

Hi Captains,

Testing is almost complete and we've received great data from it that should help in the investigation. We very much appreciate your patience.

Cheers,

Brandon =/\=

not got much left at this stage :rolleyes:

xxninjaz1xx wrote: »

thanks for telling us that more testing was going to happen . . . a small notice in-game maybe? it may actually stop people getting annoyed at the fact that they have been kicked out of the game during a map change -_-

this ^

andyslash · January 2013

Now the launcher doesnt even load.
This is my response: http://www.youtube.com/watch?v=p6PZhONZ3Ac

facetheduke · January 2013

ty8839 wrote: »

This is getting really annoying, it sucks too because I started playing again after taking 4 months off from the game... Doesn't really help get me back into it...

I'm in the exact same boat! I just started again after a long break; I had some time and it was cool to kick back with this again. Was enjoying myself, and now I can't log in at all.

punktribble · January 2013

nandospc wrote: »

It's broken again Brandon

meh when isnt it:P

griffin81 · January 2013

Back to not being able to connect as yesterday. Was playing just fine zone loading then bam server not responding and timed out.

bigbigtrek · January 2013

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms 2 ms <1 ms CISCO69961 [192.168.1.1]
2 34 ms 15 ms 25 ms cpe-024-211-140-001.nc.res.rr.com [24.211.140.1]

3 19 ms 8 ms 9 ms te0-0-0-6-1132.rlghnca-rtr1.nc.rr.com [66.26.46.
169]
4 9 ms 8 ms 9 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
]
5 15 ms 22 ms 23 ms 107.14.19.44
6 16 ms 18 ms 16 ms ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
7 17 ms 18 ms 18 ms te0-7-0-11.mpd22.iad02.atlas.cogentco.com [154.5
4.10.209]
8 17 ms 20 ms 16 ms te0-5-0-2.mpd22.dca01.atlas.cogentco.com [154.54
.2.41]
9 25 ms 24 ms 28 ms te0-6-0-8.mpd22.jfk02.atlas.cogentco.com [154.54
.26.174]
10 29 ms 31 ms 31 ms te0-3-0-5.ccr21.bos01.atlas.cogentco.com [154.54
.44.34]
11 31 ms 30 ms 32 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
12 * * 51 ms 38.111.40.114
13 * * * Request timed out.
14 32 ms * * 208.95.185.41
15 * * * Request timed out.
16 * * 35 ms 208.95.185.41

Trace complete.

C:\Windows\system32>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms CISCO69961 [192.168.1.1]
2 72 ms 22 ms 11 ms cpe-024-211-140-001.nc.res.rr.com [24.211.140.1]

3 12 ms 11 ms 60 ms te0-0-0-6-1132.rlghnca-rtr1.nc.rr.com [66.26.46.
169]
4 * 8 ms 8 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
]
5 24 ms 23 ms 23 ms 107.14.19.44
6 16 ms 17 ms 15 ms 107.14.19.133
7 18 ms 18 ms 18 ms te0-7-0-11.mpd21.iad02.atlas.cogentco.com [154.5
4.13.157]
8 18 ms 18 ms 18 ms te0-0-0-4.mpd21.dca01.atlas.cogentco.com [154.54
.24.97]
9 25 ms 24 ms 25 ms te0-7-0-14.mpd21.jfk02.atlas.cogentco.com [154.5
4.41.22]
10 31 ms 30 ms 31 ms te0-6-0-0.ccr21.bos01.atlas.cogentco.com [154.54
.0.29]
11 30 ms 52 ms 32 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
12 35 ms * 33 ms 38.111.40.114
13 31 ms * * sitedown.startrekonline.com [208.95.185.44]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 33 ms * * sitedown.startrekonline.com [208.95.185.44]
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>tracert accounts.crypticstudios.com

Tracing route to accounts.crypticstudios.com [208.95.185.165]
over a maximum of 30 hops:

1 47 ms <1 ms 3 ms CISCO69961 [192.168.1.1]
2 16 ms 18 ms 18 ms cpe-024-211-140-001.nc.res.rr.com [24.211.140.1]

3 12 ms 9 ms 8 ms te0-0-0-6-1132.rlghnca-rtr1.nc.rr.com [66.26.46.
169]
4 10 ms 12 ms 13 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
]
5 23 ms 23 ms 22 ms ae-3-0.cr0.dca10.tbone.rr.com [66.109.6.80]
6 17 ms 24 ms 18 ms 107.14.19.133
7 18 ms 18 ms 20 ms te0-7-0-11.mpd22.iad02.atlas.cogentco.com [154.5
4.10.209]
8 16 ms 19 ms 18 ms te0-3-0-1.mpd22.dca01.atlas.cogentco.com [154.54
.30.117]
9 24 ms 27 ms 24 ms te0-3-0-6.mpd22.jfk02.atlas.cogentco.com [154.54
.3.234]
10 30 ms 30 ms 34 ms te0-1-0-5.ccr21.bos01.atlas.cogentco.com [154.54
.44.30]
11 132 ms 204 ms 218 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
12 * * * Request timed out.
13 30 ms 30 ms 31 ms accounts.crypticstudios.com [208.95.185.165]

Trace complete.

C:\Windows\system32>

Cryptic Launcher Autoupdate Problem

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