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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

1…8384868889…102

Comments

  • ztrl1ztrl1 Member Posts: 66 Arc User
    edited January 2013
    The DNS bug from last night is back...

    www.startrekonline.com doesn't work but sto.perfectworld.com does.

    Launcher loads but won't get past the patch button.

    Pinging launcher.startrekonline.com results in 100% packet loss.

    Pinging startrekonline.com results in 75% packet loss.

    Tracert times out after 14 hops at 38.111.40.114, 13th hop is cogentco at 66.28.4.42
    Some people buy Tier 6 ships and expect to win. Other people buy Tier 6 ships and are Tier 6 pilots.
    ~Tear
  • milesllewellynmilesllewellyn Member Posts: 56 Arc User
    edited January 2013
    Problem had gone away when I logged in at 1630 Hrs GMT and logged out 1800 hrs GMT.

    Just went to log in now and.................................... its not working

    C:\Users\************>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 6 ms 1 ms <1 ms BTHomeHub.home [************]
    2 5 ms 5 ms 7 ms ***************
    3 5 ms 5 ms 5 ms 217.32.141.190
    4 9 ms 9 ms 9 ms 213.120.161.74
    5 11 ms 9 ms 9 ms 31.55.164.247
    6 9 ms 9 ms 9 ms 31.55.164.109
    7 9 ms 9 ms 9 ms acc2-10GigE-0-5-0-6.bm.21cn-ipp.bt.net [109.159.
    248.228]
    8 14 ms 15 ms 18 ms core1-te0-3-0-16.ilford.ukcore.bt.net [109.159.2
    48.156]
    9 14 ms 14 ms 18 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
    114]
    10 14 ms 15 ms 14 ms t2as1-tge1-4.uk-lon1.eu.bt.net [166.49.211.141]

    11 13 ms 13 ms 13 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
    12 22 ms 22 ms 23 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 24 ms 24 ms 23 ms te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54
    .57.102]
    14 93 ms 97 ms 95 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
    4.189]
    15 102 ms 213 ms 213 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 96 ms * * 208.95.185.41
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * 147 ms 208.95.185.41

    Trace complete.
  • vedmidvedmid Member Posts: 0 Arc User
    edited January 2013
    C'mon, this is getting silly. Couldn't play at all yesterday... was able to log in today, played briefly, got booted, now the same auto launcher problem. What's going on?
  • zetaeffrittzetaeffritt Member Posts: 8 Arc User
    edited January 2013
    Same here. NY NY
  • thetokenbritthetokenbrit Member Posts: 0 Arc User
    edited January 2013
    galafin wrote: »
    This happened yesterday to me in the uk. It was fixed this morning, game launched fine, last played about 90 minutes ago (around 7pm GMT).

    Just tried to relaunch the game and it happened again! So the fix seems to have unfixed!
    pwebranflakes wrote: »
    Hi Captains,

    I just checked in with the team and they are running some tests with our external routing vendor to try and identify where the cause of yesterday's issues lies. If you're having receiving an error, please try again in a few minutes while they complete their tests.

    Cheers,

    Brandon =/\=

    Will do! Thanks!
  • litchy74litchy74 Member Posts: 417 Arc User
    edited January 2013
    Manage to get on for less than an hour, a foundry mission hanged so had to quit out, went to log back in and bam total BS again, why do I pay gold for this.

    For us gold users who haven't been able to access the game reliably for two days what are the devs going to offer us in compensation? If nothing why are we paying for this game.....
    Where ever you go, there you are.......

    Join The Space Invaders,..... Federation and KDF fleets.
  • rockzo86rockzo86 Member Posts: 2 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Owner>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 15 ms 8 ms 11 ms 10.145.192.1
    3 8 ms 9 ms 8 ms dtr03krnyne-tge-0-1-0-7.krny.ne.charter.com [96.
    34.29.236]
    4 68 ms 15 ms 211 ms dtr01krnyne-tge-3-7.krny.ne.charter.com [96.34.2
    9.29]
    5 13 ms 11 ms 23 ms bbr02gdisne-tge-0-0-0-4.gdis.ne.charter.com [96.
    34.1.76]
    6 24 ms 23 ms 22 ms bbr01stcdmn-bue-4.stcd.mn.charter.com [96.34.0.2
    10]
    7 39 ms 35 ms 35 ms bbr02chcgil-bue-1.chcg.il.charter.com [96.34.1.1
    49]
    8 50 ms 48 ms 50 ms te0-5-0-4.ccr21.ord03.atlas.cogentco.com [38.122
    .180.25]
    9 49 ms 50 ms 48 ms te0-3-0-0.mpd21.ord01.atlas.cogentco.com [154.54
    .5.17]
    10 64 ms 56 ms 59 ms te0-4-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .45.246]
    11 95 ms 206 ms 219 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 * 63 ms * 38.111.40.114
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * 56 ms 208.95.185.41

    Trace complete.

    C:\Users\Owner>
  • koraltikoralti Member Posts: 0 Arc User
    edited January 2013
    New player here, and so far have not been able to play since before yesterday. Unable to Connect to Patch server after 2 attempts. Toronto, Canada here. About to give up and move on.
  • buzzoutbuzzout Member Posts: 119 Arc User
    edited January 2013
    I see it's down again. What's the excuse this time, sun spots? Global warming? Obama Care?

    This is damned ridiculous.
  • loverofwarsloverofwars Member Posts: 399 Arc User
    edited January 2013
    can you warn us before hand please? i was affected yesterday now ingame was playing server not responded all of a sudden then ok then trying to patch files as i move to a map/mission dont done before then continuos patching come here and see same time started messing up running tests i know this will help fix things but an ingame warning or something?
  • captmutantcaptmutant Member Posts: 11 Arc User
    edited January 2013
    thetokenbrit wrote: »
    Will do! Thanks!

    jesus h christ not again ,getting sick of this TRIBBLE
  • drachenhaut#3266 drachenhaut
    drachenhaut#3266
         Member Posts: 48 Arc User
    edited January 2013
    I'm back to not being able to log on
  • markiisbestmarkiisbest Member Posts: 14 Arc User
    edited January 2013
    my game stuffed up yesterday I sent the files thay asked for and 10 mins later fixed but its hapend again I was joining cure when it wouldn't connects me server problems then I signed out and tried to sign back in and my launcher just goes wight please hurry the hell up sort your TRIBBLE out pleaseor im going to another mmo that is ****ed up every day
  • zetaeffrittzetaeffritt Member Posts: 8 Arc User
    edited January 2013
    In Ny

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 3 ms 1 ms 1 ms 192.168.2.1
    2 63 ms 51 ms 66 ms 10.240.184.41
    3 10 ms 14 ms 9 ms 67.59.231.157
    4 12 ms 10 ms 10 ms rtr3-ge1-16.mhe.prnynj.cv.net [67.83.249.1]
    5 12 ms 14 ms 13 ms 64.15.2.117
    6 12 ms 13 ms 12 ms 64.15.2.154
    7 * * * Request timed out.
    8 12 ms 21 ms 14 ms te0-3-0-2.mpd22.jfk02.atlas.cogentco.com [154.54
    .44.73]
    9 25 ms 17 ms 18 ms te0-1-0-2.ccr22.bos01.atlas.cogentco.com [154.54
    .44.38]
    10 19 ms 18 ms 22 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    11 34 ms 34 ms 34 ms 38.111.40.114
    12 23 ms 22 ms 22 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>
  • captainrevo1captainrevo1 Member Posts: 3,948 Arc User
    edited January 2013
    buzzout wrote: »
    I see it's down again. What's the excuse this time, sun spots? Global warming? Obama Care?

    This is damned ridiculous.

    They just said they are running a test. it should be back in a few minutes
  • [Deleted User][Deleted User] Posts: 0 Arc User
    edited January 2013
    Hi all,

    Yep it has taken another it started to happen to me yesterday, Con not connect to patch server, After contacting PW I had an email saying,

    We are sorry you cant register please try the following?????? Like WTF I dont need to Reg I need to beable to launch the frigging game,

    Anyways I did what was said to do on here unplugged my Rooter over night and it worked, until this evening, when,,, Same problem started. I hope im not going to have to unplug the rooter everynight to just play this game.
  • sohbersohber Member Posts: 0 Arc User
    edited January 2013
    I got the frozen launcher.... right click STO exe and run in compatibility mode for XP (im running Windows 7) and it started right up. Bad thing is I no longer have sound. :confused:
  • ztrl1ztrl1 Member Posts: 66 Arc User
    edited January 2013
    I'm back online

    If you can get the launcher to load disable on demand patching. Will save headaches.
    Some people buy Tier 6 ships and expect to win. Other people buy Tier 6 ships and are Tier 6 pilots.
    ~Tear
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited January 2013
    pwebranflakes wrote: »
    Hi Captains,

    I just checked in with the team and they are running some tests with our external routing vendor to try and identify where the cause of yesterday's issues lies. If you're having receiving an error, please try again in a few minutes while they complete their tests.

    Cheers,

    Brandon =/\=

    Re-quoting myself. Should not be too much longer.

    Cheers,

    Brandon =/\=
  • galafingalafin Member Posts: 2 Arc User
    edited January 2013
    Autolauncher working again here in the UK since about 20.45 gmt.
  • vingvegavingvega Member Posts: 0 Arc User
    edited January 2013
    So I just got this game yesterday and was able to login once to create my avatar......that's it. Back to that autoupdate error over and over. How long has this been out and they still can't fix this? I am pretty blown away at this. :mad:
  • daeceisdaeceis Member Posts: 3 Arc User
    edited January 2013
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.1.1
    2 11 ms 12 ms 8 ms 10.148.160.1
    3 12 ms 11 ms 9 ms dtr01rochmn-tge-0-1-1-2.roch.mn.charter.com [96.
    34.25.180]
    4 14 ms 23 ms 23 ms crr01rochmn-tge-0-2-0-9.roch.mn.charter.com [96.
    34.25.12]
    5 22 ms 20 ms 11 ms crr02owtnmn-tge-0-0-0-2.owtn.mn.charter.com [96.
    34.25.226]
    6 12 ms 11 ms 17 ms crr01owtnmn-tge-0-1-0-2.owtn.mn.charter.com [96.
    34.25.204]
    7 25 ms 23 ms 24 ms crr01stcdmn-tge-0-3-0-2.stcd.mn.charter.com [96.
    34.25.212]
    8 24 ms 23 ms 23 ms bbr01stcdmn-bue-2.stcd.mn.charter.com [96.34.2.1
    40]
    9 32 ms 33 ms 34 ms bbr02chcgil-bue-1.chcg.il.charter.com [96.34.1.1
    49]
    10 47 ms 46 ms 56 ms te0-7-0-30.ccr21.ord03.atlas.cogentco.com [38.10
    4.102.233]
    11 47 ms 47 ms 46 ms te0-3-0-1.mpd21.ord01.atlas.cogentco.com [154.54
    .2.93]
    12 53 ms 54 ms 53 ms te0-5-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .45.250]
    13 61 ms 67 ms 53 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    14 * * 62 ms 38.111.40.114
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * 55 ms * 208.95.185.41
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * 59 ms 54 ms 208.95.185.41

    Trace complete.

    C:\Users\Daeceis>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.1.1
    2 9 ms 11 ms 8 ms 10.148.160.1
    3 11 ms 10 ms 8 ms dtr01rochmn-tge-0-1-1-2.roch.mn.charter.com [96.
    34.25.180]
    4 14 ms 11 ms 11 ms crr01rochmn-tge-0-2-0-11.roch.mn.charter.com [96
    .34.25.16]
    5 15 ms 15 ms 11 ms crr02owtnmn-tge-0-0-0-2.owtn.mn.charter.com [96.
    34.25.226]
    6 10 ms 12 ms 15 ms crr01owtnmn-tge-0-1-0-2.owtn.mn.charter.com [96.
    34.25.204]
    7 28 ms 23 ms 23 ms crr01stcdmn-tge-0-3-0-2.stcd.mn.charter.com [96.
    34.25.212]
    8 22 ms 23 ms 23 ms bbr01stcdmn-bue-2.stcd.mn.charter.com [96.34.2.1
    40]
    9 42 ms 35 ms 35 ms bbr02chcgil-bue-1.chcg.il.charter.com [96.34.1.1
    49]
    10 48 ms 47 ms 51 ms te0-7-0-30.ccr21.ord03.atlas.cogentco.com [38.10
    4.102.233]
    11 49 ms 51 ms 49 ms te0-3-0-1.mpd21.ord01.atlas.cogentco.com [154.54
    .2.93]
    12 68 ms 62 ms 65 ms te0-5-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .45.250]
    13 58 ms 53 ms 67 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    14 56 ms 53 ms 58 ms 38.111.40.114
    15 119 ms 86 ms 84 ms 208.95.185.41

    Trace complete.
  • daeceisdaeceis Member Posts: 3 Arc User
    edited January 2013
    I understand the benefit to on demand patching. As a person that came back after a long hiatus being able to DL the game and play in under 15 mins was awesome. However being 5GB short of a full game because of on demand patching after a month of playing is kind of counter productive.

    If you do have a lot of players without fully patched games (judging by this thread there is) i would suggest flagging game clients that aren't complete and asking @ exit of game if the player would like to keep the patches running. This keep the seamless log in you guys are looking for and maintains reliability to your player base when your routing providers do have technical issues. It won't be 100% fix but it would help with the real rage of trying to log in for an hr then when in game you get server DC'd in your first mission load and start the whole cycle again.

    The root of the problem is not STO/Cryptics fault but the additional rage of its player base probably is ;-P
  • mrbaconsahmrbaconsah Member Posts: 39 Arc User
    edited January 2013
    galafin wrote: »
    Autolauncher working again here in the UK since about 20.45 gmt.

    Nope, I'm in UK and Autopatcher is down again.

    I could connect and even played for a while, logged off to get some food, tried to log on and... down again.

    Traceroute is the same issue as last time:

    7 53 ms 31 ms 32 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
    17.15.5]
    8 35 ms 33 ms 63 ms te0-2-0-7.ccr22.ams03.atlas.cogentco.com [154.54
    .36.129]
    9 58 ms 82 ms 76 ms te0-3-0-2.ccr21.lpl01.atlas.cogentco.com [154.54
    .37.94]
    10 121 ms 115 ms 127 ms te0-7-0-3.ccr21.bos01.atlas.cogentco.com [154.54
    .31.169]
    11 99 ms 104 ms 110 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 * * * Request timed out.
    13 139 ms * * 208.95.185.41
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 111 ms * * 208.95.185.41
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
  • novice101novice101 Member Posts: 14 Arc User
    edited January 2013
    Same in DK
  • rebnairebnai Member Posts: 0 Arc User
    edited January 2013
    Zoning between ground combat and space just got the map loading timeout and when relogged had the patcher connection error again :(
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited January 2013
    For those that just posted their tracerts above (mrbaconsah daeceis and zetaeffritt), if you can, can you re-run and paste your results here after pointing to accounts.crypticstudios.com? For those that are planning to post, please post tracerts for launcher.startrekonline.com and accounts.crypticstudios.com -- this info will be very helpful to the Engineers.

    Cheers,

    Brandon =/\=
  • vingvegavingvega Member Posts: 0 Arc User
    edited January 2013
    So is this game open beta?
  • johngazmanjohngazman Member Posts: 2,826 Arc User
    edited January 2013
    rebnai wrote: »
    Zoning between ground combat and space just got the map loading timeout and when relogged had the patcher connection error again :(

    Same.

    Bran, isn't it possible to conduct these tests on something other than the game server? I.e. the thing that everyone is trying to use.
    You're just a machine. And machines can be broken.
    StarTrekFirstContactBorgBattleonetumblr_lln3v6QoT31qzrtqe.gif
  • themariethemarie Member Posts: 1,055 Arc User
    edited January 2013
    Got DC'd now I can't log in. Assorted DNS errors, traces stop at the same place they did yesterday.

    How long are these "tests" expected to last?
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