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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

1…8182848687…102

Comments

  • agentgreasyagentgreasy Member Posts: 51 Arc User
    edited January 2013
    makovdenric wrote: »
    Just so you guys know... CHAMPIONS ONLINE IS HAVING THE SAME ISSUE AND THEY DID NOT HAVE A PATCH.

    Its a hardware issue and the timing is just bad.



    Was just about to mention this.

    STO is not the only PWE game suffering. Its far from isolated to our game.
  • werx138werx138 Member Posts: 20 Arc User
    edited January 2013
    makovdenric wrote: »
    Just so you guys know... CHAMPIONS ONLINE IS HAVING THE SAME ISSUE AND THEY DID NOT HAVE A PATCH.

    Its a hardware issue and the timing is just bad.

    Shhh.... some people don't like facts disrupting their rants.
  • wereleywereley Member Posts: 95 Arc User
    edited January 2013
    this sucks. really really sucks. server status 'up' indeed.
  • nova2284nova2284 Member Posts: 0 Arc User
    edited January 2013
    i so have feeling i not getting my ships i want ... :mad: fix it guys!
    [SIGPIC][/SIGPIC]
    DELTA RISING FIXS THERE NEVER COMING WHY I'M I WASTING MY TIME ASKING FOR THEM ???
  • bayonettawiccanbayonettawiccan Member Posts: 180 Arc User
    edited January 2013
    makovdenric wrote: »
    Just so you guys know... CHAMPIONS ONLINE IS HAVING THE SAME ISSUE AND THEY DID NOT HAVE A PATCH.

    Its a hardware issue and the timing is just bad.

    .....and yet I am not shocked. Why is this....? :confused:
  • hektuhektu Member Posts: 5 Arc User
    edited January 2013
    I am the only ship in Sol instance #5.
  • scrooge19scrooge19 Member Posts: 0 Arc User
    edited January 2013
    Yeah cant get on again........
  • shinkaiser20xxshinkaiser20xx Member Posts: 2 Arc User
    edited January 2013
    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 21 ms 27 ms 51 ms 10.77.26.1
    3 199 ms 140 ms 170 ms tge7-1.snantx3300-er01.texas.rr.com [24.28.133.244]
    4 199 ms 181 ms 225 ms tge0-8-0-6.snantx3000-tr01.texas.rr.com [24.175.33.136]
    5 46 ms 31 ms 22 ms agg23.snantx5000-cr02.texas.rr.com [24.175.32.176]
    6 17 ms 23 ms 36 ms agg23.hstntxl3-rtr1.texas.rr.com [24.175.32.156]
    7 64 ms 43 ms 87 ms 107.14.17.138
    8 186 ms 167 ms 215 ms ae-0-0.cr0.dfw10.tbone.rr.com [66.109.6.39]
    9 75 ms 68 ms 64 ms 107.14.17.234
    10 107 ms 101 ms * 107.14.16.30
    11 175 ms 142 ms 111 ms pr2-ge-7-0-0.daq.savvis.net [204.70.207.182]
    12 99 ms * 23 ms cr1-tengig0-7-5-0.Dallas.savvis.net [204.70.200.170]
    13 102 ms 62 ms 118 ms cr2-ten-0-3-2-0.nyr.savvis.net [204.70.224.210]
    14 144 ms 171 ms 168 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
    15 180 ms 243 ms 232 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    16 385 ms 461 ms * 206.28.97.137
    17 228 ms 277 ms 211 ms internap.Boston.savvis.net [208.172.51.230]
    18 128 ms * 452 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    19 148 ms 144 ms 160 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * 469 ms * 208.95.185.41
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * 67 ms * 208.95.185.41
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 95 ms * 68 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>

    Eh, it was worth a shot.
  • kimonykimony Member Posts: 571 Arc User
    edited January 2013
    Tested @ 19:35 PST

    C:\Windows\System32>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 2 ms 1 ms <1 ms 192.168.0.1
    2 45 ms 43 ms 42 ms L100.LSANCA-DSL-26.verizon-gni.net [*.*.*.*]
    3 47 ms 48 ms 47 ms P0-1-3-0.LSANCA-LCR-21.verizon-gni.net [130.81.33.204]
    4 44 ms 45 ms 45 ms ae2-0.LAX01-BB-RTR1.verizon-gni.net [130.81.209.254]
    5 45 ms 45 ms 45 ms 0.xe-4-1-0.XL3.LAX15.ALTER.NET [152.63.6.21]
    6 131 ms 130 ms 131 ms 0.ge-4-3-0.XL3.BOS4.ALTER.NET [152.63.16.34]
    7 133 ms 131 ms 131 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
    8 139 ms 143 ms 143 ms internap-gw.customer.alter.net [65.207.236.58]
    9 143 ms 142 ms 139 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    10 148 ms 143 ms 144 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    11 * 143 ms * 208.95.185.44
    12 * * * Request timed out.
    13 * 145 ms * sitedown.startrekonline.com [208.95.185.44]
    14 * * 143 ms sitedown.startrekonline.com [208.95.185.44]

    Trace complete.

    *sigh*

    #SaucersForever #TrianglesCutDeep #TeamBeta #ShipOneisNumberOne
  • samdavidsonsamdavidson Member Posts: 8 Arc User
    edited January 2013
    I have been playing this game for a long time now and I never encountered this problem until today. I was going to play this game for most of the day until I found this is not working. I hope this is resolved soon since I like this game. Here is my tracert
    C:\Windows\system32>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 13 ms 20 ms 8 ms 10.146.64.1
    2 10 ms 25 ms 19 ms dtr01stcdmn-tge-0-5-0-7.stcd.mn.charter.com [96.
    34.27.120]
    3 15 ms 10 ms 12 ms crr01stcdmn-tge-0-3-0-8.stcd.mn.charter.com [96.
    34.27.106]
    4 19 ms 11 ms 12 ms bbr01stcdmn-bue-2.stcd.mn.charter.com [96.34.2.1
    40]
    5 39 ms 23 ms 78 ms kcm-edge-18.inet.qwest.net [72.166.94.49]
    6 41 ms 98 ms 50 ms dap-brdr-03.inet.qwest.net [67.14.2.89]
    7 37 ms 44 ms 36 ms 63.146.26.94
    8 86 ms 82 ms 82 ms 0.ge-4-3-0.XL3.BOS4.ALTER.NET [152.63.16.34]
    9 81 ms 81 ms 80 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
    10 74 ms 72 ms 74 ms internap-gw.customer.alter.net [65.207.236.58]
    11 75 ms 83 ms 83 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    12 83 ms 86 ms 89 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 * 77 ms * fr.playstartrekonline.eu [208.95.185.44]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * 79 ms fr.playstartrekonline.eu [208.95.185.44]

    Trace complete.
    Also some keys as compensation sounds nice to me but I still hope this does not occur very often.
  • burchenallburchenall Member Posts: 56 Arc User
    edited January 2013
    werx138 wrote: »
    Shhh.... some people don't like facts disrupting their rants.
    Yeah, let people rage about the patch although the problem was happening before it... we don't want basic reading skills to make us have to find another culprit... we're too lazy.
    [SIGPIC]http://sto-forum.perfectworld.com/image.php?type=sigpic&userid=91857922000&dateline=1342169682[/SIGPIC]
    Join date 20 Sept 2008
  • samdavidsonsamdavidson Member Posts: 8 Arc User
    edited January 2013
    Also the tracert is different every time I use it.
  • waveofthefuturewaveofthefuture Member Posts: 97 Arc User
    edited January 2013
    contacting nettest server..
    Local IP: 108.17.126.17
    Ping: 73.2 msec
    Port: 80: 270 KB/sec 16 KB/sec 288 KB/sec 500
    Port: 80: 188 KB/sec 12 KB/sec 201 KB/sec 500
    Port: 443: 168 KB/sec 7 KB/sec 177 KB/sec 500
    Port: 443: 271 KB/sec 13 KB/sec 288 KB/sec 500
    Port: 7255: 380 KB/sec 14 KB/sec 401 KB/sec 500
    Port: 7255: 174 KB/sec 7 KB/sec 185 KB/sec 500
    Port: 7003: 238 KB/sec 12 KB/sec 252 KB/sec 500
    Port: 7003: 577 KB/sec 31 KB/sec 617 KB/sec 500
    Port: 7202: 313 KB/sec 19 KB/sec 334 KB/sec 500
    Port: 7202: 778 KB/sec 45 KB/sec 828 KB/sec 500
    Port: 7499: 279 KB/sec 18 KB/sec 298 KB/sec 500
    Port: 7499: 146 KB/sec 8 KB/sec 156 KB/sec 500
    Port: 80: 693 KB/sec 42 KB/sec 740 KB/sec 500
    Idle NIC bandwidth Send: 1 KB/sec Recv: 1 KB/sec
    hit return to exit

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Jonathan>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 49 ms 5 ms 4 ms L100.PITBPA-VFTTP-20.verizon-gni.net [96.236.150
    .1]
    3 5 ms 6 ms 5 ms G5-1-220.PITBPA-LCR-02.verizon-gni.net [130.81.1
    29.92]
    4 11 ms 11 ms 12 ms P11-0-0.PITBPA-LCR-01.verizon-gni.net [130.81.30
    .64]
    5 11 ms 11 ms 11 ms so-15-0-1-0.RES-BB-RTR1.verizon-gni.net [130.81.
    28.200]
    6 31 ms 28 ms 27 ms xe-4-0-4-0.BOS-BB-RTR1.verizon-gni.net [130.81.2
    3.252]
    7 31 ms 30 ms 31 ms 0.ge-1-0-0.XL3.BOS4.ALTER.NET [152.63.19.229]
    8 27 ms 28 ms 28 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
    9 74 ms 74 ms 71 ms internap-gw.customer.alter.net [65.207.236.58]
    10 28 ms 28 ms 29 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 69 ms 70 ms 67 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • mrfustachiomrfustachio Member Posts: 0 Arc User
    edited January 2013
    tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 4 ms 5 ms 5 ms 10.87.16.1
    2 10 ms 5 ms 5 ms manc-core-2a-ae3-103.network.virginmedia.net [80
    .5.165.73]
    3 10 ms 5 ms 5 ms manc-bb-1a-ae12-0.network.virginmedia.net [82.15
    .206.245]
    4 7 ms 11 ms 7 ms brhm-bb-1b-as3-0.network.virginmedia.net [62.253
    .185.133]
    5 19 ms 19 ms 23 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    6 94 ms 93 ms 125 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    7 91 ms 87 ms 89 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 87 ms 87 ms 89 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 88 ms * * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 88 ms * * 208.95.185.44
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 90 ms * * www.playstartrek.fr [208.95.185.44]
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * 90 ms www.playstartrek.fr [208.95.185.44]

    Trace complete.
  • hagar3hagar3 Member Posts: 145 Arc User
    edited January 2013
    i got similar to someone else. on my modem it seems to trace through ok, on my pc it fails at the same point everyone else is getting
    In case no one can hear you...scream
  • cincsaccincsac Member Posts: 24 Arc User
    edited January 2013
    http://www.youtube.com/watch?v=wRnSnfiUI54

    KHAAAAAAAAAAAN!!!!!
  • borgeousborgeous Member Posts: 5 Arc User
    edited January 2013
    After numerous attempts I finally got the launcher connect and present was appears to be a valid Login Splash. Oddly, when the splash dialog opened so did Internet Explorer with the following in the address bar:

    res://ieframe.dll/dnserrordiagoff_webOC.htm
  • sharyssasharyssa Member Posts: 157 Arc User
    edited January 2013
    cincsac wrote: »
    http://www.youtube.com/watch?v=wRnSnfiUI54

    KHAAAAAAAAAAAN!!!!!

    I lol'd :D
    [SIGPIC][/SIGPIC]
  • dock2012dock2012 Member Posts: 2 Arc User
    edited January 2013
    1 <1 ms <1 ms <1 ms dslrouter [192.168.1.254]
    2 46 ms 47 ms 44 ms 70.159.160.68
    3 49 ms 48 ms 48 ms 70.159.177.83
    4 48 ms 48 ms 49 ms 70.159.178.41
    5 51 ms 51 ms 52 ms 12.81.16.26
    6 47 ms 47 ms 48 ms 12.81.16.13
    7 47 ms 50 ms 49 ms 74.175.192.66
    8 51 ms 51 ms 51 ms cr1.attga.ip.att.net [12.122.141.186]
    9 50 ms 50 ms 48 ms attga02jt.ip.att.net [12.123.22.25]
    10 49 ms 49 ms 49 ms 144.232.1.65
    11 49 ms 49 ms 50 ms sl-crs4-atl-.sprintlink.net [144.232.1.217]
    12 50 ms 50 ms 50 ms sl-crs2-atl-0-3-0-0.sprintlink.net [144.232.5.11
    4]
    13 55 ms 55 ms 54 ms 144.232.5.211
    14 68 ms 70 ms 68 ms 144.232.10.46
    15 67 ms 67 ms 80 ms sl-crs2-rly-0-0-3-0.sprintlink.net [144.232.8.16
    5]
    16 79 ms 79 ms 79 ms sl-crs2-nyc-0-4-0-0.sprintlink.net [144.232.20.1
    64]
    17 81 ms 82 ms 83 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
    3]
    18 84 ms 84 ms 85 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    19 83 ms 85 ms 84 ms sl-internap-190725-0.sprintlink.net [144.223.45.
    50]
    20 204 ms 83 ms 83 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    21 97 ms 90 ms 88 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    22 86 ms * * 208.95.185.41
    23 85 ms * * 208.95.185.41
    24 * * 85 ms 208.95.185.41
  • kreugekreuge Member Posts: 48 Arc User
    edited January 2013
    It appears to be coming back up now
  • mushariagainmushariagain Member Posts: 304 Arc User
    edited January 2013
    contacting nettest server..
    Local IP: **.***.***.***
    Ping: 93.8 msec
    Port: 80: 262 KB/sec 6 KB/sec 276 KB/sec 500
    Port: 80: 265 KB/sec 4 KB/sec 279 KB/sec 500
    Port: 443: 267 KB/sec 7 KB/sec 281 KB/sec 500
    Port: 443: 270 KB/sec 7 KB/sec 284 KB/sec 500
    Port: 7255: 276 KB/sec 7 KB/sec 291 KB/sec 500
    Port: 7255: 262 KB/sec 5 KB/sec 276 KB/sec 500
    Port: 7003: 264 KB/sec 7 KB/sec 278 KB/sec 500
    Port: 7003: 263 KB/sec 5 KB/sec 276 KB/sec 500
    Port: 7202: 273 KB/sec 7 KB/sec 287 KB/sec 500
    Port: 7202: 264 KB/sec 7 KB/sec 278 KB/sec 500
    Port: 7499: 264 KB/sec 7 KB/sec 278 KB/sec 500
    Port: 7499: 265 KB/sec 6 KB/sec 279 KB/sec 500
    Port: 80: 262 KB/sec 6 KB/sec 276 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 26 ms 10 ms 34 ms 10.159.200.1
    2 11 ms 12 ms 7 ms brad-core-2b-ae9-716.network.virginmedia.net [81
    .97.82.161]
    3 10 ms 8 ms 11 ms leed-bb-1b-ae6-0.network.virginmedia.net [81.97.
    80.121]
    4 10 ms 12 ms 23 ms leed-bb-1c-ae1-0.network.virginmedia.net [62.253
    .174.26]
    5 15 ms 14 ms 13 ms manc-bb-1d-ae8-0.network.virginmedia.net [62.253
    .174.141]
    6 18 ms 11 ms 12 ms brhm-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.129]
    7 12 ms 14 ms 15 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.25
    3.174.101]
    8 65 ms 21 ms 18 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    9 91 ms 93 ms 96 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    10 97 ms 107 ms 96 ms internap-gw.ip4.tinet.net [77.67.77.54]
    11 96 ms 93 ms 92 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    12 105 ms 91 ms 91 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    13 94 ms * * 208.95.185.41
    14 * * * Request timed out.
    15 * 97 ms * 208.95.185.41
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * 90 ms * 208.95.185.41
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 93 ms * * 208.95.185.41
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 93 ms * * 208.95.185.41
    29 * * * Request timed out.
    30 93 ms * * 208.95.185.41

    Trace complete.



    (P.S. You don't improve a car by taking its wheels off. ;))
    [SIGPIC][/SIGPIC]

    I'm not THAT difficult to please, I just have a very low tolerance threshold for stupid BS! - George Carlin.
  • ahtiikahtiik Member Posts: 0 Arc User
    edited January 2013
    Things seem to be back up for me, FWIW


    3 10 ms 9 ms 23 ms dtr01blvlil-tge-0-4-0-7.blvl.il.charter.com [96.
    34.54.12]
    4 9 ms 7 ms 15 ms bbr01blvlil-tge-0-2-0-0.blvl.il.charter.com [96.
    34.1.112]
    5 15 ms 9 ms 10 ms 206.181.23.109
    6 31 ms 36 ms 23 ms vb1720.rar3.chicago-il.us.xo.net [216.156.0.177]

    7 16 ms 18 ms 22 ms 207.88.14.194.ptr.us.xo.net [207.88.14.194]
    8 50 ms 42 ms 44 ms 0.xe-3-3-0.BR3.CHI13.ALTER.NET [204.255.168.97]

    9 73 ms 72 ms 102 ms 0.ge-3-1-0.XL3.BOS4.ALTER.NET [152.63.20.217]
    10 72 ms 77 ms 69 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
    11 85 ms 76 ms 79 ms internap-gw.customer.alter.net [65.207.236.58]
    12 71 ms 65 ms 74 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    13 77 ms 68 ms 71 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 66 ms 68 ms 70 ms fr.playstartrekonline.eu [208.95.185.44]






    Ping statistics for 208.95.185.44:
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 63ms, Maximum = 71ms, Average = 66ms
  • werx138werx138 Member Posts: 20 Arc User
    edited January 2013
    kreuge wrote: »
    It appears to be coming back up now

    I think I've heard that song before...
  • ninzombie12ninzombie12 Member Posts: 10 Arc User
    edited January 2013
    It seems that 99% of these posts, the problem occurs at or after hitting:

    perfectworldent-4.border11.bsn.pnap.net
  • werx138werx138 Member Posts: 20 Arc User
    edited January 2013
    kreuge wrote: »
    It appears to be coming back up now

    Then again the TRACERTs are starting to look normal:


    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms ****
    2 7 ms 6 ms 10 ms ****
    3 7 ms 8 ms 7 ms csw01mazowi-gbe-9-46.mazo.wi.charter.com [96.34.21.14]
    4 9 ms 13 ms 11 ms csw01barbwi-tge-1-1.barb.wi.charter.com [96.34.20.139]
    5 12 ms 10 ms 13 ms crr02onlswi-tge-0-0-0-2.onls.wi.charter.com [96.34.16.40]
    6 21 ms 22 ms 22 ms crr01onlswi-tge-0-3-0-12.onls.wi.charter.com [96.34.19.178]
    7 20 ms 25 ms 25 ms crr01euclwi-tge-0-4-0-2.eucl.wi.charter.com [96.34.17.200]
    8 18 ms 14 ms 15 ms bbr01euclwi-tge-0-1-0-0.eucl.wi.charter.com [96.34.2.144]
    9 23 ms 25 ms 24 ms cer-edge-12.inet.qwest.net [72.166.170.245]
    10 24 ms 24 ms 24 ms chp-brdr-03.inet.qwest.net [67.14.8.194]
    11 71 ms 32 ms 23 ms 0.xe-10-3-0.BR1.CHI13.ALTER.NET [204.255.168.213]
    12 47 ms 51 ms 52 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
    13 49 ms 61 ms 49 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    14 87 ms 139 ms 77 ms internap-gw.customer.alter.net [65.207.236.58]
    15 49 ms 53 ms * border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    16 53 ms 52 ms 53 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    17 48 ms 48 ms 49 ms 208.95.185.44

    Trace complete.
  • agentgreasyagentgreasy Member Posts: 51 Arc User
    edited January 2013
    So, unfortunately, Microsoft didn't find it useful to have separate error pages for server response timeout and dns. They are the same location in the address bar.

    The even more unfortunate truth is that in all likelihood PWE has limited power in this issue. Depending on a large number of factors, all of which rest with the hosting company (Internap), there is truly no telling how long it could take to resolve the route issue.

    Triage at datacenters is a difficult thing. Some of these routers are over $40,000 to replace, and that warrants some attempts at non-destructive resolution. How long they spend trying to resolve the issue is just never going to be fast enough to those having to deal with the issue.

    Due to the difficulty of having to deal with a third party, even updating us isn't very easy to do. We all want to know how long and whats going on... but the unfortunate truth is they may only know what we know. Hosting companies aren't known for their efficiency, nor are they associated with transparent discussion of whats going on when **** hits the fan.
  • samdavidsonsamdavidson Member Posts: 8 Arc User
    edited January 2013
    A fix that just worked for me is on http://sto-forum.perfectworld.com/showthread.php?t=225155. it was the sporadic ip address fix. You run CMD as admin type ipconfig /release and then ipconfig /renew. So for some of us the IP address was the issue.
  • draconigena1987draconigena1987 Member Posts: 4 Arc User
    edited January 2013
    sharyssa wrote: »
    cincsac wrote: »
    http://www.youtube.com/watch?v=wRnSnfiUI54

    KHAAAAAAAAAAAN!!!!!
    I lol'd :D

    :D:D:D
    borgeous wrote: »
    After numerous attempts I finally got the launcher connect and present was appears to be a valid Login Splash. Oddly, when the splash dialog opened so did Internet Explorer with the following in the address bar:

    res://ieframe.dll/dnserrordiagoff_webOC.htm

    Same here! Both..
    [SIGPIC][/SIGPIC]
  • agentgreasyagentgreasy Member Posts: 51 Arc User
    edited January 2013
    samdavidson wrote: »
    A fix that just worked for me is on http://sto-forum.perfectworld.com/showthread.php?t=225155. it was the sporadic ip address fix. You run CMD as admin type ipconfig /release and then ipconfig /renew. So for some of us the IP address was the issue.



    Though right now the issue looks to be resolved regardless.. if in the future we encounter this, be aware that this would have only been another temporary fix.

    Doing this action clears the routing table cache on your system, and causes it to reobtain it, which due to the down node would choose a working route. When the route autocorrects to the route it wants to be, you'd have the problem over again.

    How long that takes to happen is variable depending on any one of the 20+ hops that your connection traverses.
  • kalinora237kalinora237 Member Posts: 1 Arc User
    edited January 2013
    Been having the same problem but while it was patching changed the proxy from eu to us and started getting some download speed at least, only 4058mb update to go. Hope this anyone.
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